2022 Jeep Grand Cherokee Problems

Summary of defect: The vehicle intermittently shifts into PARK while in motion or stopped in traffic, accompanied by a recurring "Service Stop/Start System" warning. This results in a sudden loss of drive power and creates a serious risk of a rear-end collision or crash. History: Shortly after purchase in March 2025, the vehicle began showing random dashboard warnings and infotainment/connectivity failures, which occurred daily. Approximately eight months after purchase, the "Service Stop/Start System" warning began recurring. In several instances this was accompanied by the transmission shifting into PARK while the vehicle was stopped at a red light. Within a few weeks, my wife was driving with our young children in the vehicle when it shifted into PARK in traffic, and she was nearly struck by another vehicle. The problem occurred several more times. Ain September 2026, I took the vehicle to Thomas Jeep [city, state] for repair. The dealership stated the issue was a software problem and returned the vehicle after 2–3 days. I paid for a rental vehicle out of pocket during that time. The Stop/Start warning returned immediately after I picked up the vehicle. A few weeks later, the vehicle again shifted into PARK, this time while driving, which was more severe than prior incidents. Current status: The defect has not been resolved. I transport my young children in this vehicle, including to daycare, and I consider it unsafe to drive. Request: I request that NHTSA open an investigation into this defect, review similar complaints for this make and model, and determine whether a recall is warranted.

[Incident Description & System Failure] On XXX, at approximately 30,340 miles, hybrid propulsion and charging system completely failed while the vehicle was in motion. The vehicle suffered a sudden "Loss of Motive Power" and stalled completely on a public road. The vehicle was towed immediately and is currently inspection upon request. [Safety Risks Experienced] The vehicle suffered a catastrophic power failure and stalled suddenly in the middle of a public road. This created an immediate hazard for a severe rear-end collision. Furthermore, according to the manufacturer's official Safety Recall 68C (NHTSA 25V-741), this specific battery pack poses an unmitigated vehicle fire risk, threatened by both traffic hazards and potential thermal runaway. [Dealer Confirmation & Inspection Status] The defect has been officially reproduced, confirmed, and documented by an authorized dealer. Following the sudden stall, the vehicle was towed to McPeeks CDJR of [XXX] on XXX (Repair Order #XXX). The service advisor and technicians confirmed the failure, noting the active check engine light and red battery light. The vehicle is currently under inspection and storage at the dealership, as the manufacturer's technicians have been unable to remedy this recurring. [Prior Warning Lamps, Messages & Symptoms] At the same time the engine stalled on XXX, the dashboard illuminated a red battery warning light and a check engine light, by a system message: "Service Charging System. The vehicle had a long history of chronic hybrid system symptoms and was previously brought to the dealer for multiple official safety recalls regarding the high-voltage battery (95B in Dec 2024, 73C in XXX, and 68C in XXX). The manufacturer issued a Warranty Extension Letter (Program XU1) for this defective battery pack. Despite all prior software flashes and recall "remedies" performed by the dealer, the system completely failed, proving the defect is incurable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052

Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052

Hybrid engine failure. Jeep vehicle is unsafe to drive as the electric engine doesn’t work due to overheating and charging error codes, which causes power to jump between electric and gas engine spontaneously causing speed control to be unpredictable and unsafe. There is also the question that there is a serious defect with the battery and unsafe to park this vehicle in a garage attached to a dwelling unit.

Awaiting motor mounts. Causative water pump replacement. Loose feeling and creaking sound when operating the vehicle. Hard knocking sound when shifting gears to drive or reverse. I thought most of all of the sounds were normal because it is a Jeep. This has been for more than I realized.

Hybrid engine failure. Jeep vehicle is unsafe to drive as the electric engine doesn’t work due to overheating and charging error codes, which causes power to jump between electric and gas engine spontaneously causing speed control to be unpredictable and unsafe. There is also the question that there is a serious defect with the battery and unsafe to park this vehicle in a garage attached to a dwelling unit.

Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052

Hybrid engine failure. Jeep vehicle is unsafe to drive as the electric engine doesn’t work due to overheating and charging error codes, which causes power to jump between electric and gas engine spontaneously causing speed control to be unpredictable and unsafe. There is also the question that there is a serious defect with the battery and unsafe to park this vehicle in a garage attached to a dwelling unit.

Summary of defect: The vehicle intermittently shifts into PARK while in motion or stopped in traffic, accompanied by a recurring "Service Stop/Start System" warning. This results in a sudden loss of drive power and creates a serious risk of a rear-end collision or crash. History: Shortly after purchase in March 2025, the vehicle began showing random dashboard warnings and infotainment/connectivity failures, which occurred daily. Approximately eight months after purchase, the "Service Stop/Start System" warning began recurring. In several instances this was accompanied by the transmission shifting into PARK while the vehicle was stopped at a red light. Within a few weeks, my wife was driving with our young children in the vehicle when it shifted into PARK in traffic, and she was nearly struck by another vehicle. The problem occurred several more times. Ain September 2026, I took the vehicle to Thomas Jeep [city, state] for repair. The dealership stated the issue was a software problem and returned the vehicle after 2–3 days. I paid for a rental vehicle out of pocket during that time. The Stop/Start warning returned immediately after I picked up the vehicle. A few weeks later, the vehicle again shifted into PARK, this time while driving, which was more severe than prior incidents. Current status: The defect has not been resolved. I transport my young children in this vehicle, including to daycare, and I consider it unsafe to drive. Request: I request that NHTSA open an investigation into this defect, review similar complaints for this make and model, and determine whether a recall is warranted.

This recall notice (26V-562) is the third time that Jeep has provided such a notice for precisely the same problem. On two previous occasions (24V-413 and 26V-051), the car was returned to the dealer and work was performed. Although Jeep appears to be following the guidelines for discovery and communication of a safety defect, the conclusion here is that the subject defect occurred in the design phase or in the assembly process at the factory, and, despite two recalls and the passage of at least four years, the problem has not been resolved on a reasonably timely basis. The traveling public remains at risk.

Our 2022 Jeep Grand Cherokee 4xe began making popping noises around the front wheel area while driving at approximately 45,000 miles. We paid a Jeep dealership to diagnose the problem. The dealership told us the control-arm bushings were worn and that the entire control-arm assembly needed replacement, with an estimated repair cost of approximately $5,500. We are concerned that a suspension component has failed prematurely at this mileage. The popping noises and diagnosed wear make us concerned about the vehicle’s safety. The dealership stated that the bumper-to-bumper warranty had expired and that the repair was not covered by the powertrain warranty. After the dealership’s diagnostic visit, a sway bar warning light also began appearing. We do not know whether this warning is related to the original problem, but it adds to our safety concerns. We subsequently took the vehicle to an independent licensed mechanic. According to that mechanic, Jeep informed him that the required parts were on backorder, creating an additional obstacle to completing the repair. While researching the symptoms, we found reports from other owners describing similar problems, along with potentially relevant service bulletins. We are providing those references for NHTSA’s review. We understand that these reports and the parts backorder do not, by themselves, establish a widespread defect. We cannot currently afford the quoted repair and are concerned about continuing to drive the vehicle. We request that NHTSA review this complaint for a possible safety-related suspension or sway bar defect and determine whether further investigation is warranted. Bulletin S2102000004 REV.D Bulletin 9100811 Rev 4 Bulletin 9100811 Bulletin S2102000004 REV.C Bulletin S2602000003 Bulletin S2521000004 REV.B

Went to turn left at barely 5mph and steering locked up with my front wheels pushed outside of wheel well (driver wheel, passenger is facing in), causing a collision. Steering wheel won’t turn at all now.

The electronic steering quit working at 55 mph, I was very hard to steer afterwards, there wear other indicator lights besides the steering warning light, I will add a picture of them. I did already do a report but have pictures to show the problem. I kept the core to figure out what happened, there is water in the unit control area for the motor. The issue started at the same time the water pump was leaking, and I believe that caused the water and corrosion in the electronic area. I also have another invoice for the diagnosis from the hudson dealer for about 600 dollars but mislaid it, If I need it I can get a duplicate.

I would like to file a complaint against Jeep. I drive a 2022 Jeep Grand Cherokee 4XE with 16,000 miles. While driving to the Store, the electronic parking brake engaged while driving. This caused braking system damage. Jeep / Manufacturer are refusing to reimburse me. The total cost was: $9,129.26. This effected the Actuators, Brake Calipers, Rear Rotors, and Brake Pads. This is not normal wear and tear, however a safety-related defect.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that after starting the vehicle and shifting into park(P), the parking brake independently activated. There was no warning light illuminated. The contact manually disengaged the parking brake to start the vehicle. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for additional assistance. The failure mileage was approximately 66,212.

Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052

Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052

While traveling north at about 45-50 mph I struck a vehicle crossing the highway broadside as that vehicle crossed from west to east with the front of my Jeep. The vehicle struck had all air bags deployed and none of the air bags in my Jeep deployed. No injuries and I had on my seatbelt. My vehicle has been designated as totaled by State Farm insurance.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that after entering the vehicle and attempting to buckle the driver’s seat belt, the headrest suddenly detached, causing the brackets to strike the contact on the head. The contact sustained a sore neck. Medical attention was not needed. The vehicle was taken to the dealer and was diagnosed with SRS failure. The contact was informed that the SRS needed to be repaired. The repair was not covered under warranty or a recall. The vehicle was not repaired. The manufacturer was contacted; however, the call was redirected to the dealer for assistance. The failure mileage was approximately 29,200.

On February 8, 2026, I attempted to use the windshield washer fluid, but no fluid came out onto the windshield. Instead, it forcefully sprayed the front camera. The washer system did not spray the front windshield or the rear window at all. The car is in the shop for repair. A video of this issue is on youtube. https://www.youtube.com/watch?v=K7I1wG2UjrU

Vehicle has no heat or defroster when PHEV battery is depleted or low on power. There is a recall for fire risk with instructions to not charge the battery pack but there is no heat if I don’t. This makes vehicle unsafe to use

I am submitting this complaint to report what I believe to be a manufacturing or design defect involving the sunroof of my Jeep Grand Cherokee. On or around December 1, 2025, I discovered a severe water leak originating from the sunroof area during normal rainfall. Water entered the vehicle interior without warning and caused substantial damage to the headliner, interior trim, and other interior components. The amount of water intrusion was significant and far beyond what would be expected from normal wear. The vehicle has only around 45,000 miles and is regularly maintained. The leak occurred without any visible damage to the sunroof glass and without prior indication of a problem. The sunroof was fully closed at the time. This suggests a defect related to the sunroof sealing system, drainage system, or overall design rather than misuse or external damage. This defect presents a serious safety concern. Water intrusion inside the vehicle creates the risk of: Electrical system damage or failure, Mold and health hazards, Impaired visibility due to water dripping near the windshield, Distraction to the driver while operating the vehicle. In heavy rain conditions, this defect could reasonably occur while driving, creating a dangerous situation for the driver and passengers. As a result of this defect, my vehicle sustained significant interior damage, requiring repairs. I believe this issue reflects a broader defect in the sunroof design or drainage system rather than an isolated incident. I am concerned that other Jeep Grand Cherokee owners may be experiencing similar failures. I am requesting that NHTSA investigate this issue for potential safety-related defects involving sunroof leakage in Jeep Grand Cherokee vehicles. The severity of the water intrusion and resulting damage indicates a defect that could pose a risk to vehicle safety and occupant well-being.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at approximately 55 - 70 MPH, there was a message that the driver’s side front headlight sensor had failed. The vehicle was taken to a body shop where the contact was informed that the driver’s and passenger’s side bumper bracket clips had slightly detached and was protruding outwardly at high speeds. The contact was able to push the clips and bumpers inwardly; however, the bumper and the clips failed to remain secured. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer was informed of the failure. The failure mileage was 58,900.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH around a roundabout, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. Several unknown warning lights illuminated with an abnormal beeping sound coming from the vehicle. The contact was able to coast to the side of the road. The contact waited for a while and was able to restart the vehicle. The vehicle was taken to the dealer, and the contact was informed that an air bag sensor might have caused the failure. An unknown part was replaced. The contact stated that the message "Service Hybrid Electric System" was continuously displayed on the instrument panel. The vehicle was taken back to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The dealer escalated the failure and contacted the engineering departing at the manufacturer. The manufacturer was made aware of the failure and filed a claim. The failure mileage was approximately 25,000.

I am writing to express my deep concern regarding the safety risk highlighted in the open recall 24V-132. Upon reviewing the details provided, particularly the issue involving the damaged pinch bolt which may break and lead to a loss of clamp load between the UCA ball joint and the knuckle, I am gravely concerned about the potential consequences. As someone who prioritizes the safety of myself, my loved ones, and others on the road, it is distressing to contemplate the possible ramifications of such a failure. The prospect of the UCA separating from the knuckle and the wheel subsequently falling outboard poses a significant threat not only to the occupants of the vehicle but also to other road users. In particular, the thought of being in a situation where the safety of my three children, or anyone else for that matter, is compromised due to this issue is deeply unsettling. The absence of prior warning exacerbates the seriousness of the situation, as it leaves little room for proactive measures to mitigate the risk. Given these circumstances, I implore you to take immediate action to address this safety concern and ensure the prompt implementation of necessary repairs or replacements as outlined in the recall. The well-being of everyone involved is paramount, and it is crucial that swift and decisive steps are taken to minimize the likelihood of any potential accidents or injuries. I appreciate your attention to this matter and trust that you will prioritize the safety of all individuals affected by this recall.

While parked my 2022 Jeep Grand Cherokee WK (VIN:[XXX]), BOTH the driver and front passenger Active Head Restraints (AHR) spontaneously and violently deployed forward within a couple weeks from each other. There was absolutely NO vehicle collision, crash impact, or structural trauma to trigger a safety sensor deployment. Upon physical inspection of the deployed internal mechanisms, both factory-installed units carry legacy Mopar part number 68058539AD and sequential assembly serial numbers [XXX] and [XXX]. The internal structural plastic pins pinning back the high-tension loaded safety springs degraded, fatigued, and snapped completely on their own. altering the front occupants' driving posture, obstructing clear sightlines, and rendering the whiplash dynamic safety equipment entirely non-functional. The vehicle manufacturer (Stellantis / Jeep) is actively refusing to service or replace this failed safety equipment under the known 10-year AHR component warranty extension (Mopar Warranty Bulletin #23-018-20), citing a localized family ownership transfer. This represents a severe unaddressed occupant safety restraint hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that after entering the vehicle and attempting to buckle the driver’s seat belt, the headrest suddenly detached, causing the brackets to strike the contact on the head. The contact sustained a sore neck. Medical attention was not needed. The vehicle was taken to the dealer and was diagnosed with SRS failure. The contact was informed that the SRS needed to be repaired. The repair was not covered under warranty or a recall. The vehicle was not repaired. The manufacturer was contacted; however, the call was redirected to the dealer for assistance. The failure mileage was approximately 29,200.

While my wife was driving at night at 70mph, the left light selector knob near your left knee was set from the usual "Auto" position to the "0" position. She was trying to figure how to make the dash and radio lights brighter at night while waiting for me thus turning this selector knob that did make the dash brighter and not affecting the outside vehicle lights. When I got into the car and she was driving, she could not activate the high beam lever to stay permanently "on" by pushing the level forward as usual. Pulling the lever back engaged the high beams as long as you pulled the lever back but could not active them permanently on by pushing the lever forward. As I was the passenger, I went into the Uconnect panel menu to the "Light Section" and un-checked the "Running Lights" green check mark and all the lights WENT OFF WHILE DRIVING ! No head lights, no running lights, no rear lights, no outside vehicle lights while driving 70 miles per hour at pitch dark. Is this supposed to happen. I noticed in the owners manual that the Canadian version did not have this "0" position. Bottom line: Are you supposed to be able to turn off all exterior lights while driving at night completely off? Should I have gotten a WARNING of "This function is not available while the vehicle is in motion"? My Youtube video you can review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Please see attachment: