2025 Jeep Grand Cherokee Problems

Car cut off while driving, again. Full dashboard started to flash, warnings, stated that there was no battery, no gas. I was stopped in traffic and managed to pull over and had restart the car. This is the second time that it has cut off while driving . The first time my toddler son was in the car in morning traffic and it cut off. This is an extreme safety hazard for myself, my family and others driving. The entire system failed. It was supposedly fixed before but the problem is still there.

New vehicle failure to start on four occasions over approximately sixteen months due to overnight parasitic battery drain. Following the first incident the dealer replaced both the main and auxiliary batteries. Following the second incident the dealer tested and charged both batteries and performed software update to body control module (BCM). Following the third incident the dealer tested both batteries and checked codes. Following the fourth incident the dealer replaced both the main and auxiliary batteries. The incidents required towing or jump starting.

Car cut off while driving, again. Full dashboard started to flash, warnings, stated that there was no battery, no gas. I was stopped in traffic and managed to pull over and had restart the car. This is the second time that it has cut off while driving . The first time my toddler son was in the car in morning traffic and it cut off. This is an extreme safety hazard for myself, my family and others driving. The entire system failed. It was supposedly fixed before but the problem is still there.

Vehicle was unable to be shutdown and was locked in park. Can was not responding to turning off while in the garage and engine running. Since the vehicle was inside an attached garage, we were concerned about Carbon Monoxide getting into the house. No way to turn car off and had to involve police/fire department. Disconnected the battery terminal in the trunk which was unable to be opened, so we had to crawl through the side passenger door to get into the trunk. The vehicle is now at the dealer (Wilde Chrysler Dodge Jeep Ram, at [XXX] in [XXX]). No police report #, but CAD entry from officer in having to assist. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2025 JEEP GRAND CHEROKEE – UNINTENDED ACCELERATION, ADAPTIVE CRUISE CONTROL AND UNEXPECTED BRAKING I am reporting multiple intermittent safety-related problems with my 2025 Jeep Grand Cherokee, VIN [XXX], involving Adaptive Cruise Control (ACC), unexpected acceleration, and unexpected braking. While driving on the highway with ACC activated, the vehicle has on multiple occasions behaved unpredictably. When another vehicle enters or cuts into my lane, my Grand Cherokee does not always reduce speed as expected. On some occasions, the vehicle has accelerated even though another vehicle was directly ahead or entering my path. One of these incidents occurred before a collision. I was traveling in my lane with the driver-assistance/ACC system activated when another vehicle crossed into my path. My Jeep continued traveling forward and did not automatically slow or brake sufficiently in response to the vehicle entering my path. When I manually applied the brakes, there was not enough distance remaining to avoid the collision. I have also experienced approximately two incidents on the highway involving unexpected aggressive braking. When I manually touched the brake pedal, the instrument cluster displayed a red warning and the vehicle suddenly applied extremely hard braking. The braking response was substantially more aggressive than the brake input I was providing. In addition, on one occasion while leaving my office at low speed, the vehicle unexpectedly accelerated without my intentionally commanding the acceleration. The Adaptive Cruise Control and driver-assistance system were OFF at the time. This incident is particularly concerning because it occurred independently of ACC operation. The vehicle has been taken to an authorized Jeep dealership and I reported all of these conditions. The dealership advised me that because the problems are intermittent, if they cannot duplicate the condition they cannot determine what repair to perform. They proposed ext INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

The transmission fails constantly when we are accelerating - approxx 50-58 miles per hour the transmission freezes & the RMP's stay @ 4-5 thousand for 20-30 seconds - it fails to downshift. This is extremely dangerous at any time & can cause a major accident if the vehicle is stuck & you need to stop! We have have left the car several times for this issue & they keep telling us they cannot replicate the issue. (We are older & we are given looks like we are nuts)

Car cut off while driving, again. Full dashboard started to flash, warnings, stated that there was no battery, no gas. I was stopped in traffic and managed to pull over and had restart the car. This is the second time that it has cut off while driving . The first time my toddler son was in the car in morning traffic and it cut off. This is an extreme safety hazard for myself, my family and others driving. The entire system failed. It was supposedly fixed before but the problem is still there.

This vehicle has now experienced three separate incidents of sudden loss of propulsion while traveling at highway speeds, requiring it to be towed to the dealership on all three occasions. Each incident involved the same dangerous defect, and after each repair I was assured, the vehicle had been repaired and was safe to operate. Despite those assurances, the identical defect has continued to recur. This is not simply a customer satisfaction issue; it is an ongoing safety issue that places my family and every motorist around us at significant for catastrophic event. On May 12, 2025, I took delivery of my 2025 Jeep Grand Cherokee High Altitude. On June 23, 2025, the vehicle experienced its first sudden loss of propulsion while traveling at highway speed and was towed to Ryan Auto Mall in Buffalo, Minnesota. On January 5, 2026, the identical defect occurred again. The vehicle once again lost propulsion while traveling at highway speed and was towed to the dealership. From January 5, 2026, through May 13, 2026, my vehicle remained at the dealership for approximately four and one-half months while Stellantis and its authorized dealer attempted to diagnose and repair the recurring defect. Following that extended repair process, I was advised that the vehicle had been repaired and that the issue had been resolved. Settlement Agreement: On May 13, 2026, I executed a Release Agreement with FCA US LLC. As part of the negotiated settlement, I was required to enter into a lease for a 2026 Jeep Grand Cherokee. The only reason I agreed to sign the Release Agreement and enter into the new lease was because I relied on Stellantis' representations that the 2025 Jeep had been successfully repaired and that the dangerous defect had been permanently corrected. Had I been informed that the vehicle remained susceptible to the same failure, I would never have agreed to retain the vehicle or execute the related lease agreement.

My 2025 Jeep Grand Cherokee 4xe suffered a catastrophic internal engine failure and set DTC P2338 ("Cylinder 3 Above Knock/Combustion Vibration Sensor Threshold"). Although my VIN is not included in Safety Recall 78C (NHTSA 25V-766), my vehicle experienced the same failure mode, symptoms, and diagnostic code associated with the recall. Stellantis' STAR Center reviewed the case, confirmed internal engine damage, and recommended complete engine replacement. While driving at highway speed, the vehicle suddenly lost power and entered limp mode. I was able to safely exit the highway, but this defect created a serious safety risk and could have resulted in a crash. Stellantis has already expanded the recall population after identifying additional affected vehicles. My vehicle was built during the same production period, experienced the identical failure, and has a manufacturer-confirmed engine replacement recommendation. Chrysler's XC2 program provides unlimited years/unlimited mileage engine coverage for this defect, which is linked to engine manufacturing issues. Based on the identical failure characteristics and confirmed diagnosis, I believe my vehicle is affected by the same defect and should be included in Recall 78C and the associated XC2 warranty coverage. I am submitting this complaint to request that NHTSA investigate whether additional vehicles outside the current recall population are experiencing the same defect and whether Recall 78C should be expanded to include affected vehicles such as mine.

There is a serious malfunction between the hybrid and electric systems. The engine is making a loud noise, and neither the hybrid nor electric mode functions properly. In addition, the fuel and oil refresh warning remains on, even after refueling. These issues are ongoing and substantially impair the use, value, and safety of the vehicle.On January 2, 2026, and march 8 my Jeep Grand Cherokee 4xe shut down twice while I was driving home on the freeway. This vehicle is not safe to operate under these conditions.Despite these concerns, the issues have not been resolved. Stellantis has removed 4xe models from the Jeep website due to safety concerns, recalls, and a high volume of customer complaints. At this time, there appears to be no effective remedy, and a simple software update will not correct these defects.My vehicle continues to produce an extremely loud engine noise, even while operating in hybrid mode. I am very familiar with how a Jeep should perform—this is my fifth Jeep Grand Cherokee—and I have never experienced anything like this before. Even my previous gasolineonly models operated much more quietly. In contrast, both the hybrid and gas modes on this vehicle sound like a diesel truck. Additionally, the fuel and oil warning light remains on constantly. I have contacted Jeep Customer Care multiple times, as well as the servicing dealer, and I was repeatedly told to “add more gas and continue driving the vehicle.” Despite following those instructions, the issue persists. The warning light does not turn off, the engine remains excessively loud, and the fuel consumption is unreasonable. The situation worsens in cold weather. The battery drains rapidly from 100% without explanation, even when the vehicle has been properly charged. At this point, I am genuinely afraid to charge the vehicle and even more concerned about driving it.In addition, the vehicle feels sluggish while driving and frequently does not pick up power as it should. There is a noticeable delay

On XXX at approximately 1:32 p.m., I was stopped in a Starbucks drive-through in my 2025 Jeep Grand Cherokee 4xe. The vehicle was completely stopped and my foot was on the brake pedal. Without any intentional acceleration input from me, the vehicle suddenly lurched forward. The movement was significant enough that I initially believed the vehicle behind me had struck my Jeep. I then confirmed that the vehicle behind me had not made contact with my vehicle. Fortunately, I had left sufficient distance between my Jeep and the vehicle in front of me, and no collision occurred. This is the second serious unintended vehicle-control event I have experienced with this vehicle. I previously submitted NHTSA Complaint #XXX after the vehicle unexpectedly applied severe braking while I was driving, without an apparent obstacle or braking input from me. The sudden deceleration in that incident caused the seatbelt restraint to injure my chest. Following the first incident, the Jeep dealership retained the vehicle for approximately one week but was unable to duplicate the condition or determine its cause. I subsequently reported the incident to Stellantis. Stellantis has opened escalated Case #XXX and has now assigned a third-party investigator to inspect the vehicle. I am submitting this additional report because the vehicle has now exhibited two separate unintended vehicle-control events: unexpected severe braking while driving and unexpected forward movement while completely stopped with my foot on the brake. I no longer feel that the vehicle is safe to drive. Vehicle: 2025 Jeep Grand Cherokee 4xe VIN: [XXX] Prior NHTSA Complaint: XXX Stellantis Case: XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2025 Jeep Grand Cherokee with approximately 34,214 miles. The vehicle has an ongoing clicking noise during acceleration and deceleration that has been presented to an authorized Jeep dealership for repair on multiple occasions and remains unresolved. The vehicle was returned to the dealership again on September 4, 2026. The repair order documents “CLICKING NOISE WHEN ACCELERATING AND SLOWING DOWN.” The clicking concern originally began much earlier in the vehicle's life and has continued despite repeated service visits and attempts to diagnose the cause. During this most recent visit, the vehicle also had a red brake warning displayed on the dashboard. The dealership advised me that this warning was related to a computer issue that required a reset. The reset was performed and I was advised that the braking system was functioning properly. The warning has not returned as of the date of this complaint. I am including this only as part of the vehicle's service history. My primary concern is the recurring clicking during acceleration and deceleration. The cause has not been identified or corrected despite repeated warranty service visits. The manufacturer has also been notified of this ongoing issue. I have repeatedly requested that my manufacturer case remain open while the concern remains unresolved, but the case has previously been closed despite those requests. The vehicle remains under the manufacturer's warranty. I am submitting this complaint so that the recurring unresolved condition is formally documented with NHTSA in the event that similar complaints are reported by other owners.

On XXX, I was involved in a motor vehicle collision on [XXX] in [XXX] while driving a leased 2025 Jeep Grand Cherokee. The airbags in the Jeep did not deploy during the collision. The other vehicle involved was an approximately 10-year-old Honda SUV, and its airbags did deploy. Fortunately, I did not sustain an injury in the collision. However, the Jeep was subsequently declared a total loss. The vehicle has since been removed from the lot where it was being held, and I no longer have possession of or access to it. I therefore cannot independently inspect the airbag system or obtain crash data from the vehicle. I am reporting this because I am concerned about whether the airbag and occupant restraint systems in the vehicle functioned as designed during the collision. I would like NHTSA to document this incident and consider whether the non-deployment warrants further review. I can provide the VIN and other information about the vehicle and collision if needed. I would also like any available Event Data Recorder (EDR) or other crash-related data to be preserved and reviewed if possible. The vehicle was leased rather than owned and has since been declared a total loss. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Jeep Grand Cherokee. While the contact’s daughter was driving at an undisclosed speed on the way to work, another driver crossed the road and crashed into the vehicle. The air bags in the daughter’s vehicle failed to deploy as needed. The front of the vehicle was damaged, the hood was bent, the grill was damaged, and headlights were knocked out of the headlight enclosures. The daughter was taken to a clinic, and an X-ray determined that there was a swollen tendon in the left knee, and medical treatment was provided. The vehicle was towed to an impound lot due to a transmission fluid leak. A Police report was filed but was not yet provided. The vehicle was not yet inspected or repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.

The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while their wife was coasting into the driveway at approximately 5 MPH, a panel underneath the dashboard, near the steering wheel, detached, blocking the brake pedal, causing the contact's wife to crash into a nearby tree where the vehicle came to a stop. The air bags did not deploy. The driver did not sustain any injury. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 33,067.

The contact owns a 2025 Jeep Grand Cherokee. The contact stated that the tailgate was inoperable. While in the rear of the vehicle, his wife pressed the tailgate button, and the tailgate forcibly closed without warning. The contact sustained an injury to the top of the head that made him fall to the ground, where he lay injured for approximately 20 minutes; medical attention was provided at the clinic and a hospital. The vehicle was taken to the local dealer, who was unfamiliar with the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and assigned an inspector from Bosch who was unable to keep the tailgate raised. The failure mileage was approximately 3,000.

blackout on the radio cluster, and dashboard instrument cluster intermittently goes completely black while I am driving and sometimes it just keep blinking off and on. front driver side tire when I turn it feels like theirs something wrong with the front and while turning the driver side rear tire sounds like it’s dragging or constantly on gravel. while driving, the vehicle intermittently displays a traction light even though i’m just driving on the highway and straight paved roads that it doesn’t need traction on.

The jeep is towed behind our camper. When the camper truck turns, the wheels on the jeep stay straight and drag the jeep through the turn sideways. On a highway off ramp with a curve at higher speed the jeep wants to pull the camper off the edge. Lane assist is off but I was forced to pick something below. The issue is with the jeep steering not tracking behind the camper causing a hazardous condition going on curves. The wheels turn with the steering wheel but not when being towed. All procedures to flat tow are being followed per the owners manual. There is a technical service bulletin published in May 2025 by Chrysler about “dragging” tires and it is not resolved.

Have had two different tires with golf ball size knots come up on sidewall

Had the kids loaded up ready to leave the house. Opened up the drivers door and my youngest pressed her feet on the drivers seat while in her car seat and the back of the seat was lifting up. I then investigated it further only to realize it was missing bolts.

To Whom It May Concern, I am writing to express my deep frustration and serious concerns regarding the repeated and dangerous failures I have experienced with the battery systems in three separate Jeep Grand Cherokee vehicles – model years 2022, 2024, and now 2025 4xe. In each case, I encountered a complete battery failure within the first 3,000 miles of the car’s life. These failures have not only rendered the vehicles completely inoperable but have completely shut down all functionality while driving, leaving me stranded on the road an outright dangerous design flaw with zero warning or alert of malfunction. At first, I considered the possibility of coincidence or simple bad luck. Now, it is evident this is a systemic and known issue that Stellantis/Jeep has failed to address. It is absolutely unacceptable that a brand-new Jeep product could exhibit such a fundamental reliability defect, and even more troubling that no proactive support or acknowledgment has been provided to affected consumers like myself. This is disgraceful, inexcusable, and beneath the standards expected of any automaker, let alone one that charges a premium for its products. This situation also raises serious questions about the strategic direction the company may have taken under their former CEO, Carlos Tavares, whose well-documented focus on near-term cost-cutting and margin improvements appears to be manifesting in subpar quality control and dangerous engineering compromises. I demand to know what Stellantis is prepared to do in response to the severe design flaw and associated safety risks with the new battery and electrical systems in their Jeep products.

blackout on the radio cluster, and dashboard instrument cluster intermittently goes completely black while I am driving and sometimes it just keep blinking off and on. front driver side tire when I turn it feels like theirs something wrong with the front and while turning the driver side rear tire sounds like it’s dragging or constantly on gravel. while driving, the vehicle intermittently displays a traction light even though i’m just driving on the highway and straight paved roads that it doesn’t need traction on.

I am unsure of what the complete issue is at this point. I have taken my car into two different dealerships multiple times and everybody keeps sending me back saying it’s running as it was designed. However, the things that’s experiencing it was not experiencing when I bought it, I would not have bought it And the list goes on. Has a random hesitation in the transmission. It revs way too high when shifting, it doesn’t downshift properly it doesn’t shift properly. There has been a groaning in the vehicle basically since day, one when downshifting it also howls when starting and sounds like a dieselThere is a very strange unstable feeling to the vehicle when traveling at pretty much any speed but when you get to the highway speeds, you feel very unsafe. It feels like you’re pulling a trailer, but you’re not as the best way I can describe it. This has been going on since about. I don’t know week five or six after buying the vehicle as I’ve stated I’ve taken it in multiple times. It wasn’t until I got the manufacturer involved that they’ve actually kept the vehicle and are apparently doing things… we’ll see. My reason for contacting is because I have driven a number of their loaner vehicles which were also grand Cherokee And at least half of them I was experiencing the same thing as I was in my own that seems to me like an issue…. the loaner I am currently driving I’m going to have them pick up with a tow truck because I don’t feel safe driving. It has not even half the miles on it than mine does and it’s worse than mine… to me that presents a problem. There are also weird electrical issues. The key fob doesn’t always let me in the door. I have to do it manually. It’s not communicating with the car. The gearshift just all of a sudden locks up and dash reads to put it in Park before I can put it into gear to proceed further. Sometimes the liftgate will not close. I have to do it manually and then it’ll catch the latch and pull down. I do feel there’s a safety is xxx