2007 Jeep Liberty Owner Complaints

Subject: Inquiry Regarding Ball Joint and Control Arm Issues on My 2007 Jeep Liberty Dear support tech, I am writing to express my concerns regarding recurring issues with my 2007 Jeep Liberty, specifically with the driver-side ball joint and control arm. In 2019, I had the driver-side ball joint replaced at Firestone. However, on [XXX], I experienced a serious issue when the wheel became stuck while reversing out of a parking space. Fortunately, it occurred at low speed, and the vehicle was towed through my insurance. A family member was able to fix it temporarily. More recently, on February 25, 2025, I had new wheels installed at Firestone, where I was informed that there is an issue with both the front control arm and the left and right ball joints. Given that I don’t drive at high speeds and use the vehicle less frequently now, this seems unusual and concerning. I’ve seen reports about similar issues with same model and year (Reddit, jeep forums). Could this be a recurring problem specific to the Liberty model as I have seen there’s a recall for 2002-2006? I genuinely love my vehicle, but I’m growing frustrated with the ongoing repairs and costs. I would appreciate your insight into whether this is a known issue and what steps I can take to resolve it permanently. Thank you for your attention to this matter. I look forward to your response. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11660275

Incident

Jan 11, 2025

As of this morning, I’ve had both ball joints on the front suspension snap, making the vehicle undrivable.

NHTSA ID

11656473

Incident

Apr 24, 2025

The contact owns a 2007 Jeep Liberty. The contact stated while driving approximately 40-50 MPH, the vehicle vibrated, and the contact heard an abnormal sound coming from underneath the vehicle. The contact stated that several unknown warning lights were illuminated. The vehicle was not taken to an independent mechanic or dealer. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure was persistent. The manufacturer was not made aware of the failure. The failure mileage was approximately 166,270.

NHTSA ID

11653422

Incident

Apr 7, 2025

Mileage

166,270 mi

Ball joint & control arm suspension failure twice in 3 years

NHTSA ID

11624249

Incident

Nov 7, 2024

Ball joint & control arm failure, twice within 3 years

NHTSA ID

11624248

Incident

Jun 15, 2021

Brakes were locking up as I was driving the vehicle. ABS module needs reprogramming. Mechanic inspected, he states the brakes could lock up without this update only available from Chryslar. This repair is in a recall but not for my vin number. I have been told my vehicle is unsafe to drive. ABS light on in gauge cluster.

NHTSA ID

11610818

Incident

Jul 20, 2024

The contact owns a 2007 Jeep Liberty. The contact stated that while driving at an undisclosed speed, there was an abnormally strong fuel odor coming from the vehicle. The contact stated that the fuel gauge failed to operate as intended. The contact stated that after refueling the vehicle the fuel gauge failed to provide the proper fuel level. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with fuel injector failure. The vehicle was repaired. The contact stated the failure occurred frequently after the vehicle was repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The failure mileage was unavailable.

NHTSA ID

11593891

Incident

Mar 15, 2021

The contact owns a 2007 Jeep Liberty. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound coming from the rear upper control arm. The vehicle was taken to an independent mechanic where it was diagnosed with corrosion on both sides and the rear control arms. The contact was informed that the rear control arms needed to be replaced. The vehicle was repaired. The contact stated that the failure had been persistent, and failure had occurred three times. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 125,000.

NHTSA ID

11561924

Incident

Nov 22, 2021

Mileage

125,000 mi

Been over 30 days since vehicle was inspected for a recall that requires installing a tow hitch. Manufacturer will not provide an ETA for parts however I can go thru various other methods to obtain parts needed within a few days. Seems like manufacturer is stalling and not wanting to fix issue.

NHTSA ID

11560767

Incident

Nov 13, 2023

Pulling away from getting gas I heard and felt a loud bang. Could not turn my wheel much. Something was scraping the ground. I got out and saw my lower ball on the driver's front broke off slightly pulling my cv joint. Sat for hours until I got a tow back home. I'm lucky I wasn't on the highway, I could have died. Doesn't show a recall but I just purchased this car. Have had nothing but issues.

NHTSA ID

11555380

Incident

Nov 10, 2023

The contact owns a 2007 Jeep Liberty. The contact stated while driving 20 MPH and making a turn, the passenger's side of the vehicle inadvertently lowered onto the wheels. The vehicle was towed to an independent mechanic, where it was diagnosed that the passenger's side ball joint had fractured due to corrosion. The vehicle was repaired. An unknown dealer was notified of the failure. The manufacturer was notified of the failure but not assistance because the vehicle was not covered under Warranty. The failure mileage was approximately 153,000.

NHTSA ID

11538857

Incident

Aug 2, 2023

Mileage

153,000 mi

The contact owns a 2007 Jeep Liberty. The contact stated that the front driver’s and front passenger’s side seat belt straps had experienced material tearing causing the seat belts to become unsecured. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 102,000.

NHTSA ID

11514252

Incident

Mar 1, 2023

Mileage

102,000 mi

The contact owns a 2007 Jeep Liberty. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 141,483.

NHTSA ID

11511776

Incident

Jan 15, 2023

Mileage

141,483 mi

Many Jeep vehicles have gas blow back during refueling. This problem has existed for a number of years and Jeep has issued recalls. Please read the following: If each Jeep user spills .1 gallon during refueling and they refuel the Jeep 12 times per year they spill 1.2 gallons per year. This is a very low estimate. If there are 100,000 Jeeps experiencing this problem that is 120,000 gallons of gas per year. Does anyone at NHTSA care?

NHTSA ID

11501489

Incident

Feb 11, 2016

The contact owns a 2007 Jeep Liberty. The contact stated while driving at an undisclosed speed, the front passenger’s side tire inadvertently detached. There was no warning light illuminated. The vehicle was inspected by a friend who is an independent mechanic and determined that the upper and lower ball joints failed and needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 164,000.

NHTSA ID

11500826

Incident

Dec 24, 2022

Mileage

164,000 mi

MY WINDOWS WILL NOT ROLL UP AND DOWN. IF I ROLL THEM DOWN THEY WILL NOT COME BACK UP. MY AIR CONDITIONING WENT OUT AND I HAD TO DRIVE , 45 MINUTES, HOME IN 105 DEGREE HEAT WITH NO RECOURSE . I COULD HAVE PASSED OUT! THERE WAS A RECALL ON THE WINDOWS PARTS BUT I BOUGHT MY JEEP USED AND THE RECALL ENDED BEFORE I PURCHASED IT. IF CHRYSLER DIAMLER KNOWS THAT THERE IS AN ISSUE THERE SHOULD BE NO END DATE TO THE RECALL. EVERY VEHICLE SHOULD BE REPAIRED. WHAT IF I HAD A BABY OR CHILD WITH ME?

NHTSA ID

11487107

Incident

Aug 1, 2022

Pulled into a parking lot. Heard a loud crunch and then the front of my vehicle dipped down. I put my vehicle in Park. Got out and realized that my tire was separated from my vehicle. The ball joint had completely separated.

NHTSA ID

11467086

Incident

Jun 2, 2022

My front lower Control Arm was replaced for corrosian in June 2019, broke in August 2020, and is being replaced again due to corrosion April 2022! This car is a danger to my family as well as other on the road!

NHTSA ID

11462575

Incident

Aug 13, 2020

The front control arms broke 2 times within the last 2 years from corrosion! No warning lights

NHTSA ID

11456305

Incident

Jan 22, 2021

The contact owns a 2007 Jeep Liberty. The contact noticed that the front control arm and front subframe were rusted. The vehicle was taken to the dealer and it was confirmed that the full front suspension needed to be replaced. The vehicle was repaired. The contact mentioned that after leaving the dealer, the front control arm fractured. The vehicle was towed back to the contact’s residence. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

NHTSA ID

11449885

Incident

Sep 30, 2021

Mileage

80,000 mi

gas overflows out when filling with fuel

NHTSA ID

11449350

Incident

Jan 29, 2022

Upper lower control arm on front end passenger side broke and vibration and driver side locked up and broke wheel hub

NHTSA ID

11445777

Incident

Dec 30, 2021

For the 3rd time in the last 3 years the control arm has had to be replaced on this vehicle! I have been driving with my children in the car when the control arm snapped and made my car un drivable ! There was no warning lamp!

NHTSA ID

11439491

Incident

Aug 1, 2021

Underbody of car is so corroded that the vehicle could lose control.

NHTSA ID

11436107

Incident

Oct 1, 2021

The contact owns a 2007 Jeep Liberty. The contact stated while driving 32 mph, the "digital movement of the steering wheel instead of analog" warning message was displayed. The contact took the vehicle to an independent mechanic and was informed needing the ball joints to be replaced. The contact took the vehicle to a local dealer but the vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 06V341000 (POWER TRAIN), however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 156,000.

NHTSA ID

11432272

Incident

Sep 2, 2021

Mileage

156,000 mi