Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2011 Jeep Liberty submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
SUDDEN UNINTENDED ACCELERATION, SEATBELTS FAILED ON SECOND IMPACT, AIRBAG DEPLOYED AFTER MY HEAD BROKE WIND SHIELD. CAR ACCELERATED IN ANOTHER MOVING VEHICLE AND ACCELERATED FASTER INTO A CONCRETE WALL. ALL ON CLOSED CIRCUIT VIDEO I AM LEFT WITH A TRAUMATIC BRAIN INJURY, DISABLED *TT *TR
10/20/17 DRIVING 5 MINUTES & BRAKES LOCKED - JEEP WOULDN'T MOVE AT ALL - AFTER 20 MINUTES JEEP RAN NORMALLY FOR 3 WEEKS; 11/9/17 DRIVING GRANDBABIES HOME - GOING 40 ON A MAJOR HIGHWAY - BRAKES AGAIN LOCK UP JEEP CAME TO A STOP & WOULD NOT MOVE FORWARD AND WOULD NOT REVERSE - ESC INDICATOR LIGHT ON, ESC OFF APPEARED IN THE ODOMETER AND THE ABS LIGHT WAS ON - THE SMELL OF BRAKES WAS OVERWHELMING - CALLED AAA FOR A TOW - AFTER AN HOUR - ALL SORTS OF CREAKING NOISES COULD BE HEARD - ? BRAKES RELEASING - WAS THEN ABLE TO DRIVE THE JEEP - CANCELLED AAA - DROVE JEEP IMMEDIATELY TO MY MECHANIC - AFTER 2 DAYS HE COULD NOT FIGURE OUT WHAT THE PROBLEM IS NOR COULD THE ISSUE BE DUPLICATED ; CALLED THE JEEP DEALER THAT I BOUGHT IT FROM ON ESSINGTON AVE IN PHILADELPHIA - THEY SAID THEY HAD NEVER HEARD OF THIS ISSUE - TO BRING THE JEEP IN TO BE "DIAGNOSED" FOR $115.00 - WHEN ASKED FOR A LOANER - THEY TOLD ME I'D HAVE TO PAY FOR A RENTAL - THERE ARE 55,000 MILES ON THE JEEP
WHILE DRIVING MY 2011 JEEP LIBERTY WITH THE CRUISE CONTROL SET AT 70MPH ON I-65 INTERSTATE COMING OUT OF GARY INDIANA THE TELL-TALES LIT UP AND THE CAR DROPPED OUT OF CRUISE CONTROL AND IT TOOK THE CAR A FEW SECONDS TO GAIN POWER AGAIN. THIS ALL STARTED WITH THE DRIVERS DOOR NOT UNLOCKING WITH THE REMOTE. A DIAGNOSTICS WAS RUN ON THE CAR AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG, OTHER THAN A REAR SENSOR ON THE BRAKE MAKING THE BRAKE LIGHT COME ON. DOING AN INTERNET RESEARCH THE TIPM SENSOR IS THE CAUSE OF MOST OF THESE PROBLEMS WHICH CHRYSLER DOESN'T WANT TO ADMIT. THIS SAME ISSUE WAS DEEMED NOT AN ISSUE A FEW YEARS BACK BY THE NHTSA WITH THE LIBERTY BUT DEEMED NO GOOD BY THE NHTSA FOR THE JEEP CHEROKEE AND DODGE DURANGO. THIS WAS A DANGEROUS SITUATION FOR ME AND MY FAMILY. IF I HADN'T TOOK ACTION AS QUICK AS I DID WE WOULD HAVE BEEN REAR ENDED BY A SEMI. I DON'T FEEL SAFE DRIVING THIS SUV AND THIS IS MY WIFE'S CAR WHICH SHE TAKES MY SON TO SCHOOL IN. THE NHTSA NEEDS TO DO SOMETHING ABOUT THIS ISSUE NOW.
ON TWO OCCASIONS, WHILE TRAVELING ON HIGH SPEED HIGHWAYS, MY JEEP SUDDENLY LOST POWER. WHEN THAT HAPPENED, I LOST POWER STEERING AND HAD TO MUSCLE THE CAR TO THE SIDE OF THE ROAD. I REMOVED THE KEEP FROM THE IGNITION. WHEN I TRIED AGAIN TO START IT, ALTHOUGH DIFFICULT, IT STARTED. MY MECHANIC RAN AN ELECTRICAL TEST, AND ON THE REPAIR ORDER HE WROTE: "RESEARCH SYMPTOMS. FIND HIGH FAILURE RATE OF TIPM MODULE. RECOMMEND RETURNING TO DEALER" BECAUSE THE APPARENT FREQUENCY ACROSS THE COUNTRY MAY LEAD TO "POSSIBLE WARRANTY EXTENSION OR OPEN CAMPAIGN".
VEHICLE CONTINUES TO ACCELERATE WHEN BRAKES ARE APPLIED. WHEN APPROACHING AN INTERSECTION ON SUBURBAN STREET WITH STOPPED VEHICLES, BRAKES WERE APPLIED, THE CAR CONTINUED TO ACCELERATE CAUSING A CRASH. ONLY BY CHANGING GEAR TO PARK, DID ACCELERATION STOP.
TL* THE CONTACT OWNED A 2011 JEEP LIBERTY. WHEN THE CONTACT ENTERED THE VEHICLE AND DEPRESSED THE BRAKE PEDAL, THE VEHICLE SURGED FORWARD, STRUCK ANOTHER VEHICLE, AND CRASHED INTO A CONCRETE WALL. THERE WERE TWO INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DID NOT OBSERVE ANY WARNING LIGHTS ILLUMINATED. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
ON 3 SEPARATE OCCASIONS, OVER THE COURSE OF THE LAST 5 MONTHS, MY JEEP HAS JUST RANDOMLY QUIT (ENGINE STALLED). THIS HAS HAPPENED WHILE DRIVING DOWN THE ROAD -(TWICE ON A FREEWAY, ONCE ON A SURFACE STREET)- ALL THE DASH INDICATOR LIGHTS HAVE COME ON AND MY JEEP ENGINE HAS JUST QUIT. I'VE BEEN VERY LUCKY THAT I WAS NOT IN HEAVY TRAFFIC AND WAS ABLE TO COAST TO THE SIDE OF THE ROAD WITHOUT INCIDENT. AFTER A COUPLE OF ATTEMPTS, I WAS ABLE TO RESTART MY JEEP. THERE IS NO WARNING TO THIS RANDOM STALLING, NO SPUTTERING, NO LOSS OF POWER, IT JUST QUITS WITH NO INDICATION. MY MECHANIC STATES THAT THIS DUE TO A DEFECTIVE TOTALLY INTEGRATED POWER MODULE THAT IS CURRENTLY ON A NATIONWIDE BACKORDER. THERE ARE 18 ORDERS IN FRONT OF MINE FROM MY LOCAL DEALERSHIP (THAT'S JUST ONE DEALERSHIP). THIS DEFECTIVE COMPONENT CAUSES YOUR VEHICLE TO RANDOMLY STALL OUT WHILE DRIVING - POTENTIALLY PUTTING MYSELF OR OTHERS IN DANGER OF AN ACCIDENT. I'M TOLD IT COULD BE WEEKS OR MONTHS BEFORE THIS PART IS AVAILABLE, SO EVERY TIME I GET IN MY JEEP I WONDER: "WILL THIS BE THE DAY THAT I GET IN AN ACCIDENT" OR WILL SOMEONE ELSE GET SERIOUSLY HURT BY HITTING ME? HOW MANY OTHERS ARE THINKING THE SAME THING? 100'S - 1000'S? I CAN'T AFFORD TO RENT A CAR FOR AN UNDETERMINABLE AMOUNT OF TIME, SO I HAVE NO CHOICE BUT TO DRIVE THIS VERY UNSAFE VEHICLE AND RISK MY LIFE AND THE LIFE OF OTHERS ON A DAILY BASIS.
ELECTRICAL ICONS CONTINUE TO APPEAR ON DASHBOARD LIKE TRACTION, ABS,SERVICE ENGINE SOON,GAUGE FOR RPM IS 0 MP, ENGINE GAUGE REMAIN AT ENGINE SPEED. WHEN TAKEN TO JEEP DEALERSHIP FOR REPAIR I WAS TOLD THERE WAS NOTHING WRONG WITH THE JEEP IT IS RUNNING CORRECTLY. AND YET THE JEEP CUT COMPLETELY DOWN FOR 10 MINS ON THE EXPRESSWAY. WHEN ON THE STREET ALL ICONS COME ON AND I HAVE TO PULL OVER BECAUSE JEEP HAS SHUT DOWN.
SO YESTERDAY AFTER WORK I GET IN MY CAR AND START IT, AND I NOTICED MY AIRBAG LIGHT CAME ON. I FIGURED MAYBE THE SENSOR WAS TRIGGERED BY THE HOT WEATHER BUT THAT STILL DIDN'T MAKE SENSE. SO I LOOK UP WHAT I SHOULD DO IN THE MANUAL AND IT SAYS TAKE IT TO THE DEALER (THEY WERE CLOSED). THE NEXT DAY, I THOUGHT SURELY THE CODE WOULD CLEAR AND ALL WOULD BE WELL. TO MY SURPRISE MY LIGHT WAS STILL ON. I TAKE MY CAR TO THE DEALERSHIP TO GET CHECKED OUT (MIND YOU, I HAVE 2 WARRANTIES ON THIS CAR) AND I JUST KNOW IT WILL BE COVERED. WRONG! I WAS SHOCKED AND DISMAYED TO FIND OUT THAT MY AIRBAG HAS 2 PROBLEMS, THE SEAT BELT SENSOR HAS BLOWN OUT AND THE THE AIRBAG MODULE IS BLOWN OUT (MEANING IT WILL NOT DEPLOY IF I GET IN AN ACCIDENT). ON TOP OF ALL THIS, NEITHER OF THESE PROBLEMS ARE COVERED BY MY $4,000 WARRANTY AND WILL COST ME $910 BEFORE TAXES. SERIOUSLY??? I SHOULDN'T HAVE TO PAY A DIME EXTRA FOR WHAT I WAS UNDER THE IMPRESSION OF ALREADY PURCHASING: A SAFE VEHICLE. THIS IS ABSOLUTELY UNACCEPTABLE. PLEASE DO SOMETHING ABOUT THIS SOON. SOMEONE COULD DIE.
TL* THE CONTACT OWNS A 2011 JEEP LIBERTY. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD BECOME STUCK AND UNRESPONSIVE, CAUSING THE VEHICLE TO ACCELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST FIVE TIMES WHERE THEY REPLACED THE THROTTLE BODY SENSOR BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR FURTHER REPAIRS. A CLAIM WAS ALSO FILED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 4,622. UPDATED 11/14/11 *BF THE CONSUMER STATED WHEN THE FAILURE OCCURRED, THE ENGINE WOULD SURGE TO 2600 RPM'S AND CONTINUE UNTIL THE VEHICLE WAS SHUT OFF. THE ACCELERATOR PEDAL WAS INOPERABLE. THE CONSUMER HAD TO SLAM ON THE BRAKES AND PUT THE GEAR IN NEUTRAL. UPDATED 11/18/11 THE CONSUMER STATED THE VEHICLE WOULD NOT ACCELERATE OVER 40 MPH, AS THE ACCELERATOR PEDAL WAS COMPLETELY UNRESPONSIVE. ON A SEPARATE OCCASION, WHILE STOPPED AT A RED LIGHT, THE VEHICLE SUDDENLY LURCHED FORWARD THROUGH THE RED LIGHT INTO THE INTERSECTION. THE CONSUMER STOPPED THE VEHICLE FROM GOING ANY FURTHER BY SLAMMING ON THE BRAKES AND THROWING THE TRANSMISSION INTO NEUTRAL. THE THROTTLE POSITION SENSOR WAS REPLACED, AS WELL AS THE MAIN COMPUTER. HOWEVER, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. UPDATED 12/28/11
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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