Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2023 Jeep Wagoneer submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Truck has multiple electrical issues like the auto emergency braking, braking on its own had to turn feature off and now the power steering system, the steering wheel got stiff and truck turn off multiple times. Power steering light comes on then goes away after sitting off for a while
The car randomly loses communication with power steering module and locks the steering column. This car has been in shop 6 times for it happening. Creates very unsafe situation as I’m unable to steer car to safety.
In June of 2024 the engine hot and oil pressure low light came on in the middle of a busy intersection and the car went limp had to get it towed to dealer. They replaced engine thermostat. March 18, 2025 was driving down interstate at 80 mph when wheel locked up and brakes. The power steering and brake light came on with a red exclamation point and I was unable to barely move the wheel and had to continue another mile until highway exit. If the highway curbed could have been deadly. Towed it to Jeep and they said upon checking it all looks good. Now I’m suppose to drive my five kids around and hope that never happens again with no explanation from dealer on what exactly caused it.
Immediately after getting off of the expressway on the drive to work, there is a stop light at the intersection of city streets. While sitting at the stop light, foot on the brake, the vehicle stopped running, the brake pedal went to the floor, and the Service Power Steering warning screen was flashing and chiming. I immediately put my hazard lights on to warn oncoming traffic that I wouldn't be proceeding, because at that point the light changed to green and people behind me were letting off their brakes and rolling forward. After about 45 seconds to 1 minute, the vehicle showed a screen that said to place foot on brake and press ignition to start the vehicle. I was able to start the vehicle again, but the power steering warning light was still on. I had the vehicle towed from the street parking near my job. If the incident had happened 45 seconds prior, I'd have been still on the expressway in heavy rush hour traffic and would have been hit if my vehicle came to a dead stop or lost brake or steering control with no prior warning. The vehicle had just been serviced 2 weeks prior for thermostat failure and stalling, leaving me in an intersection. The latent defects presenting themselves on this vehicle are creating a multitude of near miss safety issues that are being minimized by Stellantis and their "customer care" representatives.
Our problems started with getting a message that said "check user manual for proper fuel and oil" when we accelerated. We just thought that was a warning sign, discussed this with the car dealership, and we were indeed using the correct fuel. When on the interstate going 70mph the car started rocking back and forth with the check engine light turned on. Took it to the dealership and they said it was computer updates, whichever helped for a couple months and then we continued to get the same message. Throughout our entire year and a 1/2 having the car, our tailgate has managed to fail four times now.The trunk has opened while driving, having stuff fall on the highway. We have gotten stuck places with the trunk not being able to shut. While driving on the highway, the power steering light turned on and the wheel locked up, I had to coast off the road at a corner. We are at the point where we are now 5000 miles over our warranty, driving down the highway once again, and the car started overheating. It said the the oil temp was low, and the coolant temp was high, but had the proper amount of coolant and oil in the car just even had the oil changed. We let the car cool down and luckily were luckily we were a couple blocks from the dealership. Drove a little further and the car overheated again, so my husband literally pushed the car where I coasted down the road to the parking spot. Over the year and a half we have also had the AC fail multiple times along with the back up camera. Also, one morning woke up to the car being dead, no lights were left on. Dealership is being very shady. I told them we will be looking into a lawyer and now they won't give me any documentation about my car. They said it's a faulty thermostat and the engine possibly could be bad but they won't know until the thermostat is fixed. Car back latch is also failing again while it sits at the dealership. I refuse to pay for this car. It's not safe. Complete piece of crap.
The contact owns a 2023 Jeep Wagoneer. The contact stated that while driving at various speeds, there was an abnormal rattling sound detected. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V199000 (Air Bag, Steering). The contact called the local dealer, who informed her there was no recall or warranty coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 30,000.
My car recently hit 10k miles. We had a safe trip to Florida the week before no issues or signs of any issue. Two days ago I take my son to the pool at my mother in laws house and go to visit my parents and when I start to leave and pull out of the driveway my car stops and my steering wheel won’t turn but a certain amount. So I had to pull back and try multiple times. Every time I turn the wheel a certain amount it starts to sound like something is slowly cracking under the car. And the car just stops moving if you try to turn the wheel too much. I continue on my way home in Canton, Ga from Woodstock, Ga which is about a thirty minute drive and I have to take wide turns in order to make any turn and not get stuck or stopped. Vehicle works fine going straight but I literally cannot turn my wheel to a certain point or the car stops. It is at the dealership now and they can’t make it do the same thing day after they get into it but I sent them videos as it was happening because my neighbors had to help me park it in my driveway when I got home so I got it on recording how it stops and doesn’t turn properly. I have videos I can provide it will not let me upload
2023 Jeep Wagoneer steering wheel became locked with alerts on the dashboard "Power Steering Unavailable Service Required." Thank GOD I parked in a parking lot when I went food shopping. This has happened twice before to my wife in the garage but no alerts came out. I spent two hours stuck and 1 hour waiting for a tow truck. It was a cold day and after the heat to the seats and steering were on, the steering became soft and I was able to steer the car home. I took car to dealership the next day and they gave me a loaner. Two days later I went to the dealership to find out what is going on. They said it may be up to six weeks to get a part. As per the rep who I know very well, she said there have been 59 reports across US and there are only 19 parts available. It is a module issue but it is built into the steering wheel column. I read other reports and they are scary [XXX] I had a problem with a 2021 Chrysler Pacifica owned by the same Jeep, Dodge, and Chrysler manufacturer. I think the US gov needs to step in and dissolve this company and everyone return their vehicles and send a message to other car manufacturers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .