2022 Keystone Alpine Owner Complaints

The contact owns a 2022 Keystone Alpine RV. The contact stated that upon delivery, the RV pipes were frozen. Additionally, the contact stated that the driver's side and the top large windows were shattered in the living room. The back wall had separated from the kitchen counter back wall. The solar panels failed to charge. There was water pouring from the belly of the unit. There was vibration while pulling RV. The vehicle was taken to the local dealer, where the parts were replaced under the warranty after 280 hours. The mobile technician came to repair the frozen pipes. The manufacturer was contacted by letter, but no assistance was provided. The failure mileage was unknown.

NHTSA ID

11707447

Incident

Dec 1, 2022

I purchased a 2022 Keystone Alpine 3720MD fifth wheel RV from Bish's RV in Anderson, Indiana (Modern Trailer Sales at the time) in February of 2023. Starting in early 2024, I noticed a crack starting to form in the fiberglass exterior wall on the driver's side of the RV originating from the lower left-hand corner of the opening for the master bed slide. Over the past 7 months, that crack has continued to grow in length as well as get wider over time. I am very concerned about the structural integrity of the underlying frame of the RV as I have read about many other owners of Keystone Alpines experiencing "frame flex" problems with their 2022 RV's. I have submitted pictures of the problem to Bish's RV and took it to them for an inspection on [XXX]. After the inspection, they acknowledged it was a frame flex issue and said they would be submitting it to Keystone for warranty coverage. However, I have not been able to speak with Bish's RV since then, even though I have called repeatedly. They do not answer their phones in the service department and do not return messages. I would like to get this problem resolved before the problem gets worse or results in some type of catastrophic failure while driving it on the road resulting in an injury to us or another driver. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11616377

Incident

Feb 15, 2024

Stress crack in gel coat under right side kitchen slide

NHTSA ID

11587317

Incident

Apr 8, 2024

50 amp cord reel is defective. When plugged into a 50 amp outlet, My electrician found power all the way to the reel, but not to the internal fuse panel. These cord reels are known to have these issues as the fingers behind the power connection tend to arc and or corrode causing only one leg of power to make it to the fuse panel. I've contacted keystone and they refused to do anything about it. I'm afraid this could potentially cause an electrical fire in my RV unit

NHTSA ID

11587096

Incident

Apr 23, 2024

After buying this trailer brand new, we took it on our first out of state trip. We drove from Minnesota to South Carolina roughly 1000 miles. In the location of the front kitchen slide out there is now a crack forming diagonally from the lower corner of the outside of the slide out. After doing research we learned this is what shows on the outside of the fiberglass when aluminum frame welds are breaking. We contacted Keystone, they started a warranty claim and gave us contacts to call. So far the only location Keystone gave us in Minnesota told us they no longer will do the repair because Keystone does not reimburse them fully for the repair. In hopes to get them to help I offered to pay the difference, waiting to hear back. Other places are now a year out in scheduling for the repair. Keystone also informed me they will not be doing any reimbursement for any inconveniences this is causing.

NHTSA ID

11585968

Incident

Feb 1, 2024

One of the batteries overheated causing hydrogen sulfide fumes to enter the RV coach. This was a battery supplied with the RV when purchased new.

NHTSA ID

11585951

Incident

Feb 15, 2024

Stress Crack under Kitchen slideout. Dealer told me this is common. I disagree

NHTSA ID

11585717

Incident

Mar 31, 2024

The system malfunction occurred AFTER THE DELIVERY of our New 2022 Keystone Alpine 3700FL, when Keystone RV Company ("MFR") & General RV ("1st DLR") communicated DIFFERENT recall REMEDY DATES regarding NHTSA SAFETY RECALL RCLRPT-22V726-7645 [REF: MFR SAFETY ADVISORY # 22-437, Equalizer Jack Pads ("EJP")]. Included is the associated Safety Risk facing our family & others. Without knowledge of any recalls at DELIVERY, the customer believes the problem 1st appeared on 07/01/2023 after checking for RV recalls via NHTSA website without VIN specific data. Turning to the MFR, who sited their Warranty gives them the opportunity to repair first, which did not address the illegal impact. In addition, responds included our unit's recall was remedied “before its SALE” & later changing to “before 04/14/2023," which coincidentally was the SALE/DELIVERY date. The MFR never demonstrated confirmation of a remedied recall. Whereas on 07/07/2023, the 1st DLR "found an open recall", included it on Work Order # W309064 (documented), finding "None of the foot pads were loose" & then closed the recall. Experiencing loose/tipping issues travelling to TX, Holiday World of Willis TX ("2nd DLR") inspected the vehicle on 08/17/2023, photo documented the condition for the MFR, submitted a recall claim for loose Rear EJP, which the MFR rejected this claim as "closed." Working together, the MFR issued a "Goodwill" Repair Authorization for recall replacement parts remedying the rear & mid EJP (1st: 09/01/2023, Others: 12/18 - 12/23/2023). It is illegal to sell an RV with unremedied recalls. 49 U.S.C. § 30120(i)(1). And, recalls must be fixed “within a reasonable time” not to exceed “60 days.” 49 U.S.C. § 30118(c)(1)-(2). If a MFR fails to fix the recall within a reasonable time, the MFR must “replace the vehicle without charge with an identical or reasonably equivalent vehicle” or “for a vehicle, refund the purchase price, less a reasonable allowance for depreciation.” 49 U.S.C. § 30118(c)(1).

NHTSA ID

11572434

Incident

Apr 14, 2023

5th wheel is experiencing what is defined as frame flex. My rig has not been fixed yet so i can not describe where tthe cracks are at this time. Keystone has said they will cover repairs. I feel this item should be looked at further, it is a know issue that is being covered up. Once I found a dealer to complete the repairs I stated I was nervous about traveling 6 hours to them. What they described to me about the condition of other rigs that have been brought in was scary. This defect can cause death if the rig was to completely fail on the road. If these were commercial vehicles they would never pass the yearly inspection. Please consider looking into this and making the manufacturer accountable for all.

NHTSA ID

11569762

Incident

Sep 1, 2023

I have the Insignia 4 burner stove model NS-RNG24SS9. It is in an Alpine RV by Keystone. I used the oven for the first time ever June 24. The pilot light lit as advertised and baked the biscuits without problems. When I went to shut off the oven, the knob would not turn lower than 250 deg. THE OVEN COULD NOT BE SHUT OFF! I shut off the propane at the bottle and the oven of course turned off. Now I don’t have a stove or hot water. I still have the stove in the RV and it is available for inspection. I believe this could be a safety issue as this could cause the area around the oven to get to hot and additionally gas may enter the camper and ignite if the propane is turned back on as the oven knob is still in the on position and can not be put in the off position. The problem has not been verified by a dealer or repairman but I have a repair ticket open with insignia. They have had me go through a troubleshooting tree that has not found the problem. Searching the internet, I have seen where other owners of RV’s have experienced the same problem with this make/model of stove. There were no warnings or lights to warn me. The stove simply would not shut off. I turned it down to the lowest setting, then killed the propane at the bottle.

NHTSA ID

11529681

Incident

Jun 24, 2023