2022 Keystone Alpine

The contact owns a 2022 Keystone Alpine RV. The contact stated that upon delivery, the RV pipes were frozen. Additionally, the contact stated that the driver's side and the top large windows were shattered in the living room. The back wall had separated from the kitchen counter back wall. The solar panels failed to charge. There was water pouring from the belly of the unit. There was vibration while pulling RV. The vehicle was taken to the local dealer, where the parts were replaced under the warranty after 280 hours. The mobile technician came to repair the frozen pipes. The manufacturer was contacted by letter, but no assistance was provided. The failure mileage was unknown.

NHTSA ID

11707447

Incident

Dec 1, 2022

I purchased a 2022 Keystone Alpine 3720MD fifth wheel RV from Bish's RV in Anderson, Indiana (Modern Trailer Sales at the time) in February of 2023. Starting in early 2024, I noticed a crack starting to form in the fiberglass exterior wall on the driver's side of the RV originating from the lower left-hand corner of the opening for the master bed slide. Over the past 7 months, that crack has continued to grow in length as well as get wider over time. I am very concerned about the structural integrity of the underlying frame of the RV as I have read about many other owners of Keystone Alpines experiencing "frame flex" problems with their 2022 RV's. I have submitted pictures of the problem to Bish's RV and took it to them for an inspection on [XXX]. After the inspection, they acknowledged it was a frame flex issue and said they would be submitting it to Keystone for warranty coverage. However, I have not been able to speak with Bish's RV since then, even though I have called repeatedly. They do not answer their phones in the service department and do not return messages. I would like to get this problem resolved before the problem gets worse or results in some type of catastrophic failure while driving it on the road resulting in an injury to us or another driver. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11616377

Incident

Feb 15, 2024

Stress crack in gel coat under right side kitchen slide

NHTSA ID

11587317

Incident

Apr 8, 2024

50 amp cord reel is defective. When plugged into a 50 amp outlet, My electrician found power all the way to the reel, but not to the internal fuse panel. These cord reels are known to have these issues as the fingers behind the power connection tend to arc and or corrode causing only one leg of power to make it to the fuse panel. I've contacted keystone and they refused to do anything about it. I'm afraid this could potentially cause an electrical fire in my RV unit

NHTSA ID

11587096

Incident

Apr 23, 2024

After buying this trailer brand new, we took it on our first out of state trip. We drove from Minnesota to South Carolina roughly 1000 miles. In the location of the front kitchen slide out there is now a crack forming diagonally from the lower corner of the outside of the slide out. After doing research we learned this is what shows on the outside of the fiberglass when aluminum frame welds are breaking. We contacted Keystone, they started a warranty claim and gave us contacts to call. So far the only location Keystone gave us in Minnesota told us they no longer will do the repair because Keystone does not reimburse them fully for the repair. In hopes to get them to help I offered to pay the difference, waiting to hear back. Other places are now a year out in scheduling for the repair. Keystone also informed me they will not be doing any reimbursement for any inconveniences this is causing.

NHTSA ID

11585968

Incident

Feb 1, 2024

One of the batteries overheated causing hydrogen sulfide fumes to enter the RV coach. This was a battery supplied with the RV when purchased new.

NHTSA ID

11585951

Incident

Feb 15, 2024

Stress Crack under Kitchen slideout. Dealer told me this is common. I disagree

NHTSA ID

11585717

Incident

Mar 31, 2024

The system malfunction occurred AFTER THE DELIVERY of our New 2022 Keystone Alpine 3700FL, when Keystone RV Company ("MFR") & General RV ("1st DLR") communicated DIFFERENT recall REMEDY DATES regarding NHTSA SAFETY RECALL RCLRPT-22V726-7645 [REF: MFR SAFETY ADVISORY # 22-437, Equalizer Jack Pads ("EJP")]. Included is the associated Safety Risk facing our family & others. Without knowledge of any recalls at DELIVERY, the customer believes the problem 1st appeared on 07/01/2023 after checking for RV recalls via NHTSA website without VIN specific data. Turning to the MFR, who sited their Warranty gives them the opportunity to repair first, which did not address the illegal impact. In addition, responds included our unit's recall was remedied “before its SALE” & later changing to “before 04/14/2023," which coincidentally was the SALE/DELIVERY date. The MFR never demonstrated confirmation of a remedied recall. Whereas on 07/07/2023, the 1st DLR "found an open recall", included it on Work Order # W309064 (documented), finding "None of the foot pads were loose" & then closed the recall. Experiencing loose/tipping issues travelling to TX, Holiday World of Willis TX ("2nd DLR") inspected the vehicle on 08/17/2023, photo documented the condition for the MFR, submitted a recall claim for loose Rear EJP, which the MFR rejected this claim as "closed." Working together, the MFR issued a "Goodwill" Repair Authorization for recall replacement parts remedying the rear & mid EJP (1st: 09/01/2023, Others: 12/18 - 12/23/2023). It is illegal to sell an RV with unremedied recalls. 49 U.S.C. § 30120(i)(1). And, recalls must be fixed “within a reasonable time” not to exceed “60 days.” 49 U.S.C. § 30118(c)(1)-(2). If a MFR fails to fix the recall within a reasonable time, the MFR must “replace the vehicle without charge with an identical or reasonably equivalent vehicle” or “for a vehicle, refund the purchase price, less a reasonable allowance for depreciation.” 49 U.S.C. § 30118(c)(1).

NHTSA ID

11572434

Incident

Apr 14, 2023

This process describes the repair of In-Wall slide systems that have become inoperable on one or both sides. It has been determined the vehicles in this KSB population may have been manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the slide mechanism.

Revision of KSB-210122. It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.

It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.

Revised repair instructions for KSB-221025 - This process describes how to inspect and add an End of Line Resistor (EOL) to the In-Command system that may be exhibiting erratic readings on HVAC and/or lose communication with components. It has been determined the vehicles in this KSB population may have been manufactured without the EOL resistor in the “Gateway” located in the Roof A/C.

The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”. Information is not presented as a repair guaranteed to be covered by warranty. Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work. Do not assume this repair is covered by warranty. Not every unit listed requires a repair. This process describes how to inspect and add an End of Line Resistor (EOL) to the In-Command system that may be exhibiting erratic readings on HVAC and/or lose communication with components. It has been determined the vehicles in this KSB population may have been manufactured without the EOL resistor in the “Gateway” located in the Roof A/C.

Revised repair instructions. This process describes the repair of In-Wall slide systems that have become inoperable on one or both sides. It has been determined the vehicles in this KSB population may have been manufactured with an In-Wall Slide-Out System that may have a damaged guide shoe in the slide mechanism.