RoadVitals

2020 Keystone Alpine

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
5
Latest Sep 25, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jun 12, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 5 NHTSA owner-reported complaints for the 2020 Keystone Alpine, most frequently naming the body & structure, brakes and electrical categories. 1 safety recall has been issued covering this model year; and 11 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure228.6%
  • Brakes114.3%
  • Electrical114.3%
  • Exterior lighting114.3%
  • Other / unspecified114.3%
  • Tires & wheels114.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V351000

VISIBILITY:GLASS, SIDE/REAR

Jun 12, 2020
428 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.
The risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
The remedy: Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began July 24, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-375.
Keystone RV CompanyManufacturer number 20-375View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Sep 25, 2024

Unit has suffered damage to the chassis due to frame flex. An attempted repair was made by the manufacturer during the winter of 2023/2024 but again failed during the summer of 2024. RV was taken to a local dealer where a “Flex test” was conducted, unit failed the test as it exceeded the manufacturers tolerances. Unit has since been parked at the dealership while I battle the manufacturer on an attempted solution. This frame flex and failure is industry wide and affecting many RV’s.

NHTSA ID
11616326
Incident
Jul 24, 2024
Tires & wheels
Filed Jul 8, 2024

The contact owns a 2020 Ford F-250 hauling a 2020 Keystone Alpine equipped with HiSpec Tires, Tire Line: JURL4, Tire Size: ST235/80/R16, DOT Number: 041JUHPRL. The contact stated while driving 60 MPH and going uphill, the front driver’s side and rear passenger’s side tires sustained blowouts. The cause of the failure was not yet determined. The tires were original equipment. The vehicle manufacturer was not notified of the failure. The tire manufacturer was notified of the failure. The tire failure mileage was 7,000. The vehicle failure mileage was 43,000.

NHTSA ID
11600121
Incident
Jul 5, 2024
Mileage
43,000 mi
Body & structure
Filed Apr 3, 2024

The sidewall of the camper is cracking at the front, lower corner of the left front slide out. This could be an indication of a major structural issue within the wall of the camper. This crack is located in an area of high stress due to the design of the 5th wheel camper. If the structure fails while the camper is being towed at highway speed, a catastrophic event would occur endangering my life and possibly the lives of other motorists. These seems to be a known, recurring issue in many Keystone/Alpine 5th wheel campers around this model year. My camper is available for inspection and repair. I just found the crack yesterday (4/2/2024) so no inspection has been done by the manufacturer or repair service. The movement causing the crack appears to be somewhat minimal (though I have no proven way to measure the movement) at this time but I’m afraid it will get worse and lead to a catastrophic failure. It certainly won’t get any better without repair.

NHTSA ID
11580875
Incident
Apr 2, 2024
Other / unspecified
Filed Jul 13, 2023

The contact owns a 2020 Keystone Alpine RV. The contact stated that the hydraulic jacks were scraping on the roadway while driving at highway speeds. The contact had taken the RV to the dealer who replaced the driver’s side front jack however, the failure persisted. The contact stated that all the other jacks also experienced the failure. The trailer had not been taken to the dealer. The contact placed an eye bolt with an A-clevis to hold up the jacks until able to get the trailer to the dealer. The dealer was informed of the failure and an upcoming appointment was scheduled. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,000.

NHTSA ID
11532010
Incident
Jul 13, 2022
Mileage
8,000 mi
BrakesElectricalExterior lighting
Filed Mar 2, 2020

WHILE DRIVING, RECEIVE INTERMITTENT MESSAGE 'TRAILER WIRING FAULT'. FIFTH WHEEL TRAILER BRAKES AND LIGHTS NOT FUNCTIONING.

NHTSA ID
11315550
Incident
Feb 27, 2020
Mileage
1,500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

KSB-210122

STRUCTURE

Revision of KSB-210122. It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.

KSB-210122 V2

STRUCTURE

It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.

210122

STRUCTURE

It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.

KSB-200305

EQUIPMENT

Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”. Information is not presented as a repair guaranteed to be covered by warranty. Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work. Do not assume this repair is covered by warranty. This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.

KSB-210218

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; STRUCTURE

This is the inspection instructions for KSB-210218, Inspection Process Sidewall Cracks. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”. Inspection information is not presented as a repair guaranteed to be covered by warranty. Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work. Do not assume this inspection is covered by warranty. Not every unit requires a repair. This process describes the inspection of sidewall cracks and separation forward of the front slideouts to determine if there is a defect and what repair may need to be performed.

KSB-180328 V2

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; STRUCTURE; TRAILER HITCHES:FIFTH WHEEL ASSEMBLY

This is the revised repair instructions for KSB-180328. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”. Information is not presented as a repair guaranteed to be covered by warranty. Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work. Do not assume this repair is covered by warranty. Not every unit listed requires a repair. Please read through the instructions start to finish before attempting the repair. This process describes the safe and proper procedure to repair any unit which experiences a crack at the bottom corner of a slideout at the gooseneck of a 5th wheel, opening the side wall to repair broken tube welds and add reinforcement. This technical service bulletin explains how to perform the repair. Please note: A sublet will be required for aluminum welding if you do not have that capability.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Alpine by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2025010—
2024100—
2023010—
20221040—
2021610—
2020Viewing510—
2019110—
2018310—
2017120—
2016430—
2015330—
2014130—
2013720—
2012210—
2011240—
2010130—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.