Airbags
Filed Jan 5, 2026
Crash reported
I hit a deer head on going 70 miles per hour and the air bags never deployed
- NHTSA ID
- 11708711
- Incident
- Dec 24, 2025
2020 Mitsubishi Eclipse Cross
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
5
Latest Jan 5, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
Overview
Our database contains 5 NHTSA owner-reported complaints for the 2020 Mitsubishi Eclipse Cross, most frequently naming the engine, airbags and driver assistance categories. 88 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
View as table
| Month | Complaints filed | Cumulative |
|---|---|---|
| May 2021 | 1 | 1 |
| Jan 2024 | 1 | 2 |
| Dec 2024 | 1 | 3 |
| Feb 2025 | 1 | 4 |
| Jan 2026 | 1 | 5 |
What owners report
Complaints grouped by the component NHTSA recorded
- Engine240.0%
- Airbags120.0%
- Driver assistance120.0%
- Interior & seats120.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
Engine
Filed Feb 25, 2025
The contact owns a 2020 Mitsubishi Eclipse Cross. The contact stated while driving 60 MPH and depressing the accelerator pedal, the vehicle hesitated, stalled, and failed to respond as needed. The contact stated that the engine was making an abnormal thumping sound. The check engine warning light was illuminated. The contact stated that the vehicle was inspected by the dealer after the first failure, and the contact was informed that the failure might be caused by bad gasoline. The vehicle was taken to the dealer; however, the cause of the failure could not be determined. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,000.
- NHTSA ID
- 11644911
- Incident
- Feb 25, 2023
- Mileage
- 34,000 mi
Driver assistance
Filed Dec 22, 2024
My soda bottle engaged the electronic emergency park brake while driving. The emergency brake will not release causing me not to be able to drive the vehicle.
- NHTSA ID
- 11632029
- Incident
- Dec 20, 2024
Engine
Filed Jan 4, 2024
Fire reported
The contact's son owned a 2020 Mitsubishi Eclipse Cross. The contact stated that while driving at an undisclosed speed, the steering wheel seized and the vehicle lost motive power. The contact's son was able to restart the vehicle, drove to a local convenience store, and parked the vehicle. The contact was exiting the convenience store and noticed a fire exiting from the front hood of the vehicle. The store employee gave the contact's son a fire extinguisher, however the flames were too intense. The fire department and the police were called. The fire department extinguished the fire. No injuries were reported. A fire and police report was filed. The convenience store's concrete and trash can were damaged. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
- NHTSA ID
- 11563612
- Incident
- Dec 1, 2023
- Mileage
- 55,000 mi
Interior & seats
Filed May 3, 2021
THE PANORAMIC SUNROOF WILL NOT OPEN. I CAN HEAR THE MOTOR HOWEVER THE INTERIOR OR EXTERIOR SUNROOF WILL NOT OPEN AND THE SHIFTER DOES NOT STAY IN DRIVE. MY SISTER AND I WERE ON THE INTERSTATE AND SHE HANDED ME A DRINK AND HIT THE SHIFTER AND IT SLID INTO NEUTRAL WITHOUT PUSHING THE BUTTON.THE HEATED SEATS DO NOT HEAT PROPERLY.
- NHTSA ID
- 11414884
- Incident
- Apr 4, 2021
- Mileage
- 17,847 mi
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
TSB-23-55-001
VISIBILITY/WIPER
This revised Technical Service Bulletin provides instructions on how to remedy noise from the HVAC system (heater, air conditioner, ventilation vents) when the blower motor is turned on.
TECH TALK 289
ELECTRICAL SYSTEM; SEAT BELTS
Tech Talk is a service newsletter that was sent out to dealers. It covers various topics and reviews the previous months publications.
TSB-25-51-001
STRUCTURE:BODY
This Technical Service Bulletin provides instructions to remedy a Roof Rack Center cover detaching during use.
TSB-25-42-001
STRUCTURE:BODY
Service Manual Revision -This Technical Service Bulletin provides correction to the description of the Sunroof Assembly maintenance procedure in the applicable Service Manual sections.
TSB-24-51-003
VISIBILITY/WIPER
Service Manual Revision -This Technical Service Bulletin provides correction to the windshield wiper and washer maintenance procedure in the applicable service manuals.
TSB-24-51-002
STRUCTURE:BODY
Service Manual Revision -This Technical Service Bulletin provides additional information for roof rack removal and installation in the applicable service manuals.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.