RoadVitals

2018 Mitsubishi Eclipse Cross

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
19
Latest Aug 23, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Sep 14, 2018
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
2 injuries, 1 deaths reported

Overview

Our database contains 19 NHTSA owner-reported complaints for the 2018 Mitsubishi Eclipse Cross, most frequently naming the electrical, driver assistance and brakes categories. 2 safety recalls have been issued covering this model year; and 124 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical825.0%
  • Driver assistance618.8%
  • Brakes515.6%
  • Engine39.4%
  • Airbags26.3%
  • Fuel system26.3%
  • Steering26.3%
  • Other / unspecified13.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
18V620000

ELECTRICAL SYSTEM:SOFTWARE; FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION

Sep 14, 2018
9,166 units potentially affected
The defect: Mitsubishi Motors North America (MMNA) is recalling certain 2018 Mitsubishi Outlander PHEV, Outlander Sport, 2018-2019 Eclipse Cross, and 2017-2018 Outlander vehicles equipped with a Forward Collision Mitigation (FCM) system that detects pedestrians. Due to incorrect software, the FCM-ECU (Electronic Control Unit) may apply braking for longer than needed, even after a pedestrian is no longer detected.
The risk: If the FCM-ECU software activates the brake for longer than necessary, the driver may react by applying additional braking. The resulting rapid deceleration of the vehicle can increase the risk of a rear-end collision.
The remedy: MMNA will notify owners, and dealers will reprogram the FCM-ECU software with updated software, free of charge. The recall is began October 16, 2018. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-18-007.
Mitsubishi Motors North America, Inc.Manufacturer number SR-18-007View on NHTSA.gov
18V621000

ELECTRICAL SYSTEM:SOFTWARE; ELECTRONIC STABILITY CONTROL (ESC); FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

Sep 14, 2018
58,916 units potentially affected
The defect: Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2018 Mitsubishi Outlander Sport vehicles equipped with a Forward Collision Mitigation (FCM) system and 2018 Mitsubishi Outlander PHEV and Eclipse Cross vehicles and 2017-2018 Outlander vehicles equipped with an Adaptive Cruise Control (ACC) system and/or an Electric Parking Brake (EPB) system. The software for the Hydraulic Unit Electronic Control Unit (ECU) may be incorrect, possibly preventing the intervention of a safety system such as automatic emergency braking, Anti-lock Braking (ABS), Electronic Stability Control (ESC), or the Brake Auto Hold (BAH) function when any of these systems are in use.
The risk: If the safety systems do not function as intended, it can increase the risk of a crash.
The remedy: MMNA will notify owners, and dealers will update the Hydraulic Unit-ECU software, free of charge. The recall began October 16, 2018. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-18-008.
Mitsubishi Motors North America, Inc.Manufacturer number SR-18-008View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 19
Driver assistancePowertrain (other)
Filed Aug 23, 2025

The problem: You can drive fast or slow and at any given moment, the car display all alarms like the adaptive cruise control, emergency brake, engine. All the lights start to blink inside the car, there is a beep with those lights. The steering wheel does not move, gets locked, the brakes get locked (you cannot move the steer wheel or press the brakes), the engine starts to make a rattling sound and the car starts to bounce, then slowly the car starts shutting down until its off. This problem has been happening since I bought the car brand new on 2018. At the beginning, the car was inside the dealership ever so often to try to fix that problem. That recall was presented in other VIN numbers but not mine, but the dealer decided to "so call" fix it. The problem stopped happening for a while, then started again. It went back to the dealership in Schaumburg Mitsubishi. They told me without a receipt or notice, they fix it, again. When the dealership closed, I didnt know where to go or what to do. The case number left in Mitsubishi motors was only available for a year, so when I called again, I had to make a new case but there was no dealer no more. When I went to Gregory Mitsubishi, I explained the problem but they couldnt find anything and they couldnt get any information about my history because Schaumburg Mitsubishi was gone. I know how to manage the problem, I just have to move back to a safe spot quickly, sometimes doing unsafe maneuvers, so I wont cause an accident. This year so far, has happened another 4-5 times and I dont know what to do, because Jidd Mitsubishi dont want to do anything about it.

NHTSA ID
11682572
Incident
Jul 16, 2025
BrakesElectricalSteering
Filed Jul 24, 2025

While parked, ASC system service required indicator light came on. Car was then disabled and unable to be started for approximately 1-2 hours. That happened twice in 2023. While driving on the highway in 2025, ASC system service required, abs system service required, four wheel drive system service required, power steering system service required indicator lights all came on and total loss of power steering while driving approximately 40-50mph.

NHTSA ID
11675945
Incident
Jul 24, 2025
Engine
Filed May 16, 2024

Stalls out when driving Vehicle dealership has not been any help with getting issues fixed despite having purchased vehicle within past 6 months, and having engine issues since purchase. Charged for extra warranties not honored

NHTSA ID
11589124
Incident
May 16, 2024
Driver assistanceElectricalSteering
Filed Oct 29, 2022

My streeing locked up while I was going 40mph. Almost crashed the car into another car. My electric brake system light keeps blanking at me when my streeing locked up on me as well.

NHTSA ID
11491465
Incident
Oct 29, 2022
Transmission
Filed Feb 22, 2022
1 injury reported

The contact owns a 2018 Mitsubishi Eclipse Cross. The contact stated she was turning off the vehicle and shifted gears to park, when exiting the front driver's side, the vehicle began to roll backward and the front driver's side door knocked her down. The contact stated the emergency brakes were not applied. The contact stated the vehicle began to roll over her and her hair and left shoulder got caught under the front driver side tire. The contact was unable to move and was caught under the front driver's side tire for 45 minutes until a bystander heard her yeller out for help. The contact sustained injuries on her compression contractions on her 12th thoracic vertebra, left ear, emotional distress, and crush injury complications. The contact was able to seek medical attention at a hospital. The contact did call the police department and arrived at the residence, but was not aware of a police report being filed. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 10,087.

NHTSA ID
11453351
Incident
Feb 10, 2022
Mileage
10,087 mi
Electrical
Filed May 22, 2021

First time I was at a wedding didn't realize I had laid key fob on top of car . Car cranked when I left wedding I assumed it was in the car when I got home and tried to crank dash said no key detected. 2nd incident I keep key fob attached to my purse I picked up my grandson so he could use car . I just realized I have key on my purse and he has car 20 miles away so he's stuck there once he cuts car off and I have to find someone to take me there to give key . I have left car running several times went in to grocery store did what I wanted to do key with me Car still running when I return thank you aletha wilson 1271 silas rd Wrens ga 30833

NHTSA ID
11418156
Incident
May 22, 2021
Electrical
Filed Feb 24, 2021

THE BATTERY IS ALWAYS DRAINING EVEN WHEN NOT IN COLD TEMPERATURES I HAVE TO TURN THE KEY TWICE IN ORDER FOR THE VEHICLE TO START. MY HUSBAND WAS DRIVING THE VEHICLE THE OTHER DAY IN THE CAR COMPLETELY STALLED MID DRIVE ON A BUSY ROAD

NHTSA ID
11397665
Incident
Feb 21, 2021
Mileage
13,000 mi
Driver assistance
Filed Feb 20, 2021

WHEN DRIVING THIS VEHICLE, THE BSW ON THE PASSENGER SIDE, DOES NOT ALWAYS WORK.

NHTSA ID
11397128
Incident
Feb 1, 2021

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB-23-55-001

VISIBILITY/WIPER

This revised Technical Service Bulletin provides instructions on how to remedy noise from the HVAC system (heater, air conditioner, ventilation vents) when the blower motor is turned on.

TECH TALK 289

ELECTRICAL SYSTEM; SEAT BELTS

Tech Talk is a service newsletter that was sent out to dealers. It covers various topics and reviews the previous months publications.

TSB-25-51-001

STRUCTURE:BODY

This Technical Service Bulletin provides instructions to remedy a Roof Rack Center cover detaching during use.

TSB-25-42-001

STRUCTURE:BODY

Service Manual Revision -This Technical Service Bulletin provides correction to the description of the Sunroof Assembly maintenance procedure in the applicable Service Manual sections.

TSB-24-51-003

VISIBILITY/WIPER

Service Manual Revision -This Technical Service Bulletin provides correction to the windshield wiper and washer maintenance procedure in the applicable service manuals.

TSB-24-52-002

STRUCTURE:BODY

Service Manual Revision -This Technical Service Bulletin provides correction to the torque for instrument panel assembly/reassembly in the applicable service manuals.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mitsubishi Eclipse Cross by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2025400—
2024600—
2023500—
2022600—
2021000—
2020500—
2019131052.9
2018Viewing192052.4

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.