2022 Mercedes-Benz S 580 4MATIC

The contact owns a 2022 Mercedes-Benz S 580. The contact stated that while driving at an undisclosed speed, the messages "Active Brake Assist Functions Currently Limited - See Owner's Manual", "Risk of Vehicle Rolling Away - N Activated Manually No Automatic Change To P", "Service Required Do Not Change Transmission Position", and "Active Parking Assist And Parktronic Inoperative - See Owner's Manual" were displayed, and an unknown warning light was illuminated. Additionally, the vehicle had experienced phantom braking and the transmission failed to shift into park(P) as needed. The contact moved the gear shifter back and forth before the proper gear was recognized. The vehicle was taken to the dealer, who determined that the steering column needed to be replaced. The contact emailed the manufacturer regarding the failure, but the email was returned as undeliverable. The failure mileage was approximately 18,000.

NHTSA ID

11763035

Incident

Sep 13, 2024

Mileage

18,000 mi

Vehicle: 2022 Mercedes-Benz S580 The vehicle is experiencing a severe and violent drivetrain "jolt" or "push" during gear transitions, specifically when shifting from 5th to 6th gear at cruising speeds. On multiple occasions, the jolt was so forceful that passengers believed the vehicle had been rear-ended by another car. This behavior is unpredictable and creates a significant safety hazard, as it causes a sudden change in vehicle momentum while driving in traffic. The issue has been reported to the authorized dealer (Fields Mercedes Lakeland) multiple times. The dealer kept the vehicle for over 40 cumulative days and performed motor/transmission mount replacements and "software calibrations," yet the violent shifting persists. Additionally, the engine produces an excessive vibration and loud noise during extended operation in high temperatures, which ceases only when the ECO/Auto-stop mode engages. I am concerned that the transmission or torque converter may fail abruptly while at highway speeds, potentially leading to a loss of propulsion or a rear-end collision due to the unexpected deceleration/jolt behavior. The vehicle is suffering from chronic oil consumption issues. The 'Check Engine Oil Level (Add 1 Quart)' message has appeared twice: once on 10/31/2025 and again on 04/17/2026. This is despite the vehicle being exclusively serviced by Mercedes-Benz Lakeland. This recurring engine issue, combined with the violent drivetrain jolts and shifting failures, significantly compromises the vehicle's safety and reliability."

NHTSA ID

11732269

Incident

Apr 17, 2026

On multiple occasions, after the vehicle had been parked and not driven for approximately five days or more, the automatic parking brake locked in place and would not release. I attempted standard methods to disengage the brake, including manual release procedures and lightly rocking the vehicle, without success. The only way to release the brake was to apply significant pressure to the accelerator while in reverse, which caused the brake to suddenly unlock. The first incident occurred while the vehicle was parked in my home garage. At the time, my grandson was playing nearby. The sudden release of the brake after applying the accelerator created a dangerous situation and was extremely alarming. A second incident occurred several days later while I was on vacation. In this instance, I made sure no one was near the vehicle before attempting to release the brake. Anticipating the issue, I had my left foot ready to push on the breaks when I accelerated using my right foot which releases the parking. I brought the vehicle to a Mercedes-Benz dealership on January 5, 2026, where the car remained for nearly ten days. The dealership was able to replicate the issue exactly as described. The service advisor also had to apply significant accelerator pressure to release the locked parking brake. A certified Mercedes-Benz technician inspected the vehicle thoroughly, including scanning for fault codes and checking for rust or mechanical issues, but ultimately advised that this behavior was considered “normal operation.” I find this explanation concerning. Having to apply forceful acceleration to release a locked parking brake presents a clear safety risk, particularly in confined spaces such as garages or parking structures, and could easily result in property damage or personal injury

NHTSA ID

11712692

Incident

Jan 1, 2026

Was driving the car at 3:00 P.M. and all of a sudden thr dash display when total black out nothing on the display screen. Speed,fuel,turnning singles nothing total black out. Took it to the dealership to fix as this can and would be a life threathing at loss of life could and can happen in a traffic sistiution

NHTSA ID

11709116

Incident

Dec 9, 2025

Mercedes-Benz S580 equipped with 21-inch wheels has experienced numerous tire blowouts over the course of ownership — too many to count. The blowouts occurred during normal driving on typical roads. Several blowouts caused rim damage and created a dangerous situation, including moments where I nearly lost control of the vehicle. This appears to be a design defect involving the 21-inch wheel and low-profile tire configuration, which seems structurally inadequate for normal road conditions. The failures are recurring and not due to isolated hazards. Other S580 owners have reported identical issues with repeated blowouts on 21-inch wheels. This presents a serious safety hazard, and a permanent remedy is needed.

NHTSA ID

11703501

Incident

Dec 6, 2025

The contact owns a 2022 Mercedes-Benz S 580. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the engine stalled. The vehicle was taken to the dealer, where it was diagnosed with a failed CAM shaft solenoid. The contact was informed that the CAM shaft solenoid needed to be replaced. In addition, the contact was informed that the engine needed to be dismantled. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The failure mileage was approximately 55,000.

NHTSA ID

11687434

Incident

Sep 1, 2025

Mileage

55,000 mi

Over ~3 years of ownership, the vehicle has experienced recurrent electrical and engine-management issues, resulting in 15+ service visits and ~100 cumulative days out of service at an authorized dealer. Patterns include: (1) electrical—keyless entry intermittently unresponsive, instrument cluster flickering/rebooting, multiple warning messages including a battery/electrical icon, HVAC/A/C becoming inoperative without cooling; and (2) powertrain/engine—check-engine light (MIL) illuminated, hesitation/limited power on initial acceleration, and rough operation after start. Safety risk: intermittent failure to unlock/start can leave occupants stranded; loss of power/hesitation creates risk when merging or crossing intersections; multiple warning messages/flicker are distracting; and loss of A/C in hot conditions has required operation with windows down to avoid heat stress. Reproduction/confirmation: The concerns have been observed by the dealer on multiple visits with fault codes recorded (codes UNKNOWN to me). Repairs/updates have been attempted, but symptoms recur after service. The vehicle has been inspected repeatedly by the authorized dealer and remains available for inspection upon request. Warnings/symptoms prior to failure: intermittent MIL, battery/electrical warning, cluster glitches/flicker, and A/C blowing warm air; some events followed periods where the vehicle would not unlock or start on the first attempt. Root cause: UNKNOWN.

NHTSA ID

11686347

Incident

Jul 3, 2025

Subject: Report of Spontaneous Sunroof Explosion - Mercedes S580 2022 Model Dear National Highway Traffic Safety Administration, I am writing to report a concerning incident that occurred on [XXX] at approximately [XXX] while I was driving my 2022 Mercedes S580 to work on [XXX] N. During my drive, I experienced a sudden, loud explosion within the vehicle. Initially, I believed it was either a gunshot or that I had been rear-ended. In a state of confusion, I quickly pulled over to the shoulder to assess the situation. Upon closer inspection, I discovered that my sunroof had shattered spontaneously. I am certain that this was not caused by an external object, such as a falling stone. There were no overpasses, bridges, or surrounding traffic that could have contributed to the damage. This was an extremely frightening experience, and I believe it is important to bring this matter to your attention for safety considerations. I have also reported this incident to my local Mercedes-Benz dealership. Thank you for your attention to this serious safety concern. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11686338

Incident

Aug 27, 2025

Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic /9G‑TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G‑TRONIC automatic transmission facelift) For faster, more effective and more targeted diagnosis, Intelligent Predictive Repair (IPR) has been developed and integrated into XENTRY Diagnosis. This ensures an automated diagnosis process. Cause As part of the on‑going quality monitoring process and associated quality and damaged part appraisals, a high number of ineffective repairs have been discovered. Such ineffective repairs have a negative impact on all those involved. For the customer, it means high costs and long repair times and for the dealer, it may result in the warranty claim being rejected. Remedy General note: IPR is available for: ‑ NAG3 Classic (automatic transmission 725.0) ‑ NAG3 Classic ‑ AMG sport model (AMG 43 and AMG 53 with converter, automatic transmission 725.0) ‑ NAG3 Classic ‑ Hybrid (automatic transmission 725.0) ‑ NAG3 Classic ‑ AMG 63 (automatic transmission 725.0) ‑ NAG3 MOPF ISG2 (automatic transmission 725.1) ‑ NAG3 MOPF Hybrid (automatic transmission 725.1) ‑ NAG3 MOPF AMG sport model (AMG 53/AMG 53e with ISG48V2 & converter /hybrid, automatic transmission 725.1) ‑ NAG3 MOPF AMG 43/63 with engine 139/177 (automatic transmission 725.1) Steps for the Service Advisor: Important: The more information and detail that can be given to the workshop about the complaint, then the more effective the subsequent diagnosis with IPR can be. To this end, a detailed service reception questionnaire has been provided to help the Service Advisor ask the right questions about the complaint. ‑ Ask precise details about the customer complaint and the conditions and context. ‑ Fill out the service reception questionnaire (please see WIS document: OF27.00‑P‑3000‑05A) for customer complaints in detail and forward it to the workshop. Operation steps for the workshop employee: 1. Perform quick test 2. Access the transmission control unit via XENTRY Diagnosis 3. Select "A customer complaint has been received" and carry out all subsequent operation steps (IPR diagnosis path). 4. The IPR repair instructions are displayed, Carry out the IPR repair instructions without performing any further diagnostic or repair steps. ‑ Important: The IPR repair instructions are binding and must be carried out. Differing repairs are possible; such repairs must be documented in XENTRY in free text. Please observe the information regarding the IPR diagnosis process in XENTRY. Conventional diagnosis and subsequent appropriate repairs are only permitted if IPR does not specify any repair instructions. Invoicing for the guided IPR steps: Operation item 27‑0640 and 0.1 hours Notice regarding warranty: The use of IPR in association with warranty claims is mandatory! If the IPR repair instructions are disregarded without justification, the warranty claims may be rejected and/or are subject to debit. IPR will provide a measure to repair the vehicle based on various data sources (EEPROM, fault codes, etc). Please consider the vehicle maintenance record of the vehicle. For warranty and goodwill repairs, the transmission ECU test log and/or IPR test result must be uploaded into Paperless XENTRY Diagnosis (pXD) . If repair is being determined based of oil pan condition pictures of oil pan MUST be provided to warranty as justification. ·Tamper‑proof documentation: The IPR repair instructions are stored in the control unit log. Please file this document in a tamperproof manner ‑ either in digital form or as a hard‑copy printout and also enclose a printout with the damaged part. In this regard, please comply with the country‑specific warranty requirements of the MPC/general distributor.

Complaint Slight creaking noises when steering. Cause Noises may come from one or more sleeves of the horn contact plate. Remedy Remove the horn contact plate and check the sleeves for noise; see attached video. If necessary, apply lubricant to the sleeves.

Complaint CEL illuminates and/or AC does not blow cold. Cause Potentially relevance to hardware and/or software Remedy Scenario 1: 1. If the AC does not blow cold air, replace compressor (if compressor's index and part number Figure 1 match against Table 1). a. If the compressor does not fall within Table 1, please open a TIPS case. b. Flush procedure must be followed as per WIS. Scenario 2: 1. If AC does blow cold. a. Follow the following procedure: i. Have the air conditioning system recharged. ii. Clear the fault codes afterward. iii. Let the vehicle stand for 8 hours (OBD reset condition). iv. Check whether the fault is still present. b. Open TIPS case with your findings and answers the following questions, send to the HV/LV inbox. i. When exactly did the MIL appeared (immediately at start‑up or while driving). ii. What was the ambient temperature, any special driving maneuvers, and whether the vehicle had just come out of a climate‑controlled garage.

A software update will be performed that provides enhancements to the robustness and system stability of the communication module. The update is free of charge and runs in the background, which takes about 8 minutes to install. During this time, the vehicle can be driven without any restrictions, and the new software will be active with the next ignition cycle. Remedy MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.

Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. Cause Although the cause of the vibration is most likely due to excessive lateral runout on the rotor or hub/wheel bearing, the system as a whole needs to be checked for other possible contributors. 1. Prior collision damage. 2. Excessive vehicle sitting times without rotating components. 3. Wheel bearing/hub lateral runout. 4. Wheel mating interface has been overtightened (did not follow WIS torque procedures). 5. Mating interfaces have been excessively modified (painted, gouged, bent, etc...). Remedy Read through the entire attached worksheet prior to performing. After performing, please review the final page and perform work accordingly. NOTE: This document is not pre‑authorization or otherwise dealing with warranty. This is intended for diagnostic purposes only. If there are any questions on how to proceed OR The work sheet has been performed and the vehicle has returned with the same concern. Please perform the measurements as seen in the worksheet again and open a TIPS case to the Body, Chassis, and Entertainment team.

Dear Dealer Partners, The part numbers listed in the chart below should no longer be installed and any existing stock must be returned to your facing PDC. The deadline for all dealer returns is Thursday, October 8th, 2026. After October 8th, we will no longer accept returns of these parts. These parts should be returned via ZSR Special Return, using item category SCM Authorized Part Return. Please include a copy of this NCU as your authorization to return these parts. This procedure will not affect your return allowance. We will replace all returned parts in accordance with the chart below.