2021 Keystone Cougar Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2021 Keystone Cougar, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Tires & wheels266.7%
- Body & structure133.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
New Trailer King RST ST 225/75R15 hanging on the spare tire rack on the back of my 2021 Cougar 22 MLSWE travel trailer that was never useD stored covered at my home BLEW UP. HEARD LOAD EXPLOSION AND TIRE DESTROYED AS WELL AS SPARE TIRE COVER
I BOUGHT THIS KEYSTONE TRAILER NEW IN AUGUST OF 2020. THE TIRES ONLY HAD 400 MILES OF USE BEFORE THIS TRIP. I EQUIPPED MY TRAILER WITH TIRE MINDER SYSTEM TO MONITOR TIRE PRESSURE AND TEMPERATURE. THERE WAS NO WARNING OF TIRE FAILURE. THE TIRE JUST EXPLODED AND CAME APART. DAMAGING MY TRAILER.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
On XXX between 11 am to 2pm, I was driving [XXX] to [XXX], via [XXX], and at rest area [XXX], I stopped for fueling truck and getting something to eat with family. After stopping at the parking site for trailer, I noticed that the RV box on the front above the gooseneck, was touching the top of my truck trunk. I use a fifth wheel gooseneck and tow from the center of my truck/trunk bed, and we usually have about 2 inch gap between rv and truck, but at this time there was no gap, the weight of RV was on top the truck back side panels. The Lippert frame welds were broken. I have to call a 50 ton truck crane to tow RV to closest Camping World dealer at Fort Pierce. I was lucky that my 12,000 lb RV trailer did not disconnected, I could have killed my family in a hard brake, or someone in the highway if the trailer gets disconnected (the safety chains nor the emergency brake would have stop it to fall and rollover). My family (wife and kids) are psychologically affected and will not ride a truck towing and RV again, and I will not do either. I opened a claim with insurance Progressive (Claim#XXX), but they have denied any coverage saying manufacturer's defect are not covered by any policy. However they have failed to provide written report demonstrating it is defect. I opened Work Order #XXX, with the reseller, Camping World, but they have not being helpful, I left the RV at their parking lot and visit them in person to open my request for inspection and coverage, they refused to accept the RV inside their workshop, they told me I have to repair the weld first before they accept the unit. I opened claim with Lippert (trailer manufacturer), Case #XXX, they came back saying unit is not dafe to drive, and it is not a defect. On XXX called Keystone at [XXX], opened a complaint but did not get any case number, send pictures to [XXX], and they told me they are responsible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .