2021 Keystone Cougar

On XXX between 11 am to 2pm, I was driving [XXX] to [XXX], via [XXX], and at rest area [XXX], I stopped for fueling truck and getting something to eat with family. After stopping at the parking site for trailer, I noticed that the RV box on the front above the gooseneck, was touching the top of my truck trunk. I use a fifth wheel gooseneck and tow from the center of my truck/trunk bed, and we usually have about 2 inch gap between rv and truck, but at this time there was no gap, the weight of RV was on top the truck back side panels. The Lippert frame welds were broken. I have to call a 50 ton truck crane to tow RV to closest Camping World dealer at Fort Pierce. I was lucky that my 12,000 lb RV trailer did not disconnected, I could have killed my family in a hard brake, or someone in the highway if the trailer gets disconnected (the safety chains nor the emergency brake would have stop it to fall and rollover). My family (wife and kids) are psychologically affected and will not ride a truck towing and RV again, and I will not do either. I opened a claim with insurance Progressive (Claim#XXX), but they have denied any coverage saying manufacturer's defect are not covered by any policy. However they have failed to provide written report demonstrating it is defect. I opened Work Order #XXX, with the reseller, Camping World, but they have not being helpful, I left the RV at their parking lot and visit them in person to open my request for inspection and coverage, they refused to accept the RV inside their workshop, they told me I have to repair the weld first before they accept the unit. I opened claim with Lippert (trailer manufacturer), Case #XXX, they came back saying unit is not dafe to drive, and it is not a defect. On XXX called Keystone at [XXX], opened a complaint but did not get any case number, send pictures to [XXX], and they told me they are responsible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11755033

Incident

Mar 29, 2026

New Trailer King RST ST 225/75R15 hanging on the spare tire rack on the back of my 2021 Cougar 22 MLSWE travel trailer that was never useD stored covered at my home BLEW UP. HEARD LOAD EXPLOSION AND TIRE DESTROYED AS WELL AS SPARE TIRE COVER

NHTSA ID

11466606

Incident

May 27, 2022

Spontaneous increase in propane supply levels causing heating equipment to overheat. No inspection has taken place because manufacturer cites lack of replacement parts for warranty replacement.

NHTSA ID

11459460

Incident

Apr 2, 2022

I BOUGHT THIS KEYSTONE TRAILER NEW IN AUGUST OF 2020. THE TIRES ONLY HAD 400 MILES OF USE BEFORE THIS TRIP. I EQUIPPED MY TRAILER WITH TIRE MINDER SYSTEM TO MONITOR TIRE PRESSURE AND TEMPERATURE. THERE WAS NO WARNING OF TIRE FAILURE. THE TIRE JUST EXPLODED AND CAME APART. DAMAGING MY TRAILER.

NHTSA ID

11386578

Incident

Dec 6, 2020

Mileage

400 mi

Revised repair instructions for KSB-221025 - This process describes how to inspect and add an End of Line Resistor (EOL) to the In-Command system that may be exhibiting erratic readings on HVAC and/or lose communication with components. It has been determined the vehicles in this KSB population may have been manufactured without the EOL resistor in the “Gateway” located in the Roof A/C.

The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended to be used by trained RV technicians with the knowledge, tools and equipment to do the job properly and safely, not “do-it-yourselfers”. Information is not presented as a repair guaranteed to be covered by warranty. Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work. Do not assume this repair is covered by warranty. Not every unit listed requires a repair. This process describes how to inspect and add an End of Line Resistor (EOL) to the In-Command system that may be exhibiting erratic readings on HVAC and/or lose communication with components. It has been determined the vehicles in this KSB population may have been manufactured without the EOL resistor in the “Gateway” located in the Roof A/C.

Dealer letter for CSC-220420. With some models and features, the Display Commander (LCD screen) for the In-Command system, may exhibit erratic readings on HVAC and/or lose communication with components. This is caused because Keystone may not have installed an End of Line (EOL) Resistor in the “Gateway” located in the Roof A/C.

With some models and features, the Display Commander (LCD screen) for the In-Command system, may exhibit erratic readings on HVAC and/or lose communication with components. This is caused because Keystone may not have installed an End of Line (EOL) Resistor in the “Gateway” located in the Roof A/C.

Email to owners regarding campaign 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before October 31st to be considered for reimbursement. Further delay in inspection for defective skylights and necessary correction could result in extensive water damage. Lack of participation in the campaign will result in loss of warranty reimbursement for related damage.

2nd mailing to owners for advisory 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before October 31st to be considered for reimbursement. Further delay in inspection for defective skylights and necessary correction could result in extensive water damage. Lack of participation in the campaign will result in loss of warranty reimbursement for related damage.