RoadVitals

2015 Keystone Impact

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Apr 2, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2015 Keystone Impact, most frequently naming the body & structure category. 3 safety recalls have been issued covering this model year; and 6 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
16V825000

EQUIPMENT

Nov 15, 2016
6,252 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Keystone Carbon, Fuzion, Impact, Raptor, and Dutchmen Voltage toy hauler fifth wheels equipped with aluminum black ladders manufactured by Christianson Industries. The affected ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge.
The risk: If the hinges separate from the ladder while in use, the ladder may fall from the vehicle, increasing the risk of injury.
The remedy: Keystone will notify owners, and dealers will install a hinge brace over the back of the existing hinges, free of charge. The recall began on November 29, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-267.
Keystone RV CompanyManufacturer number 16-267View on NHTSA.gov
15V317000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

May 27, 2015
1,529 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain model year 2015 Keystone Sprinter, Cougar, Montana, Montana High Country, Outback, Bullet, Avalanche, Alpine, Fuzion, Impact, Laredo, Raptor, Carbon, and Passport, and Dutchmen Kodiak, Aerolite, Denali, and Voltage vehicles. In the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend unintentionally while the vehicle is in motion.
The risk: If the room extends while vehicle is in motion, there is an increased risk of a crash.
The remedy: Keystone has notified owners, and dealers will replace the screws that secure the drive chain, free of charge. The recall began on June 18, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-225.
Keystone RV CompanyManufacturer number 15-225View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Apr 2, 2018

TL* THE CONTACT OWNS A 2015 KEYSTONE IMPACT. THE CONTACT STATED THAT THE BRACKET THAT HELD THE SLIDE OUT FAILED. FURTHERMORE, THE WALL THAT THE BRACKET WAS ON HAD CAVED INSIDE THE VEHICLE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND BLAMED THE CONTACT FOR NOT KEEPING UP WITH THE MAINTENANCE ON THE VEHICLE. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID
11082527
Incident
Feb 16, 2018
Mileage
4,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

16-243

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

REVISION MADE IN JUNE 2016, ADDITIONAL MODEL 301 ADDED TO THIS ADVISORY. THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 16-243, FOR OWNERS WITH MODEL 301, FOR THE IMPACT GENERATOR AIR INTAKE AND OUTLET DIVIDER.

16-243

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

REVISION MADE IN JUNE 2016, ADDITIONAL MODEL 301 ADDED TO THIS ADVISORY. THIS ADVISORY 16-243 INVOLVES UNITS MANUFACTURED WITH NO AIR INTAKE AND OUTLET DIVIDER. GENERATORS INSTALLED WITHOUT THE DIVIDER MAY SHUT DOWN IN HIGH AMBIENT TEMPERATURES.

16-243

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

REVISION MADE IN JUNE 2016, ADDITIONAL MODEL 301 ADDED TO THIS ADVISORY. THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 16-243, AND THE ADDITION OF MODEL 301, FOR THE IMPACT GENERATOR AIR INTAKE AND OUTLET DIVIDER.

14-215

SUSPENSION

THIS OWNER NOTIFICATION 14-215 INVOLVES UNITS WITH THE OCTAGON CORRECT TRACK CAM PLATE MANUFACTURED OUT OF SPECIFICATION. IF THE HANGER HAS THE DEFECT PART AND THE INVOLVED COMPONENT HAS BEEN ADJUSTED FROM THE ORIGINAL MANUFACTURING SETTING, IT MAY ALLOW EXCESSIVE SUSPENSION MOVEMENT POSSIBLY CAUSING ABNORMAL WEAR OF THE SUSPENSION COMPONENTS OR TIRES. THE COMPONENT, AS INSTALLED AND NOT HAVING BEEN ADJUSTED, POSES NO SAFETY PROBLEM AND SHOULD BE INSPECTED FOR THE CONDITION AND REPLACED ALLOWING ADJUSTMENT IN THE FUTURE SHOULD IT BE REQUIRED.

14-215

EQUIPMENT

THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF OWNER NOTIFICATION 14-215 FOR THE OCTAGON CORRECT TRACK CAM PLATE MANUFACTURED OUT OF SPECIFICATION.

14-215

EQUIPMENT

THIS COMMUNICATION IS THE OWNER NOTIFICATION 14-215 FOR THE OCTAGON CORRECT TRACK CAM PLATE MANUFACTURED OUT OF SPECIFICATION.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Impact by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2025000—
2024000—
2023020—
2022040—
2021040—
2020140—
2019040—
2018020—
2017020—
2016030—
2015Viewing130—
2014010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.