RoadVitals

2019 Keystone Montana High Country Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Mar 25, 2021
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Jul 24, 2020

What this page shows

Our database holds 3 NHTSA owner-reported complaints for the 2019 Keystone Montana High Country. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–3 of 3

Body & structure
Filed Mar 25, 2021

OUR BRAND NEW, $84,000, 2019 KEYSTONE RV MONTANA HIGH COUNTRY 373RD, THAT WE BOUGHT ON 05-30-2019, WAS NOT BUILT TO APPLICABLE CODES AND STANDARDS, NOR PROTECTED AGAINST FIRE AND VEHICLE DAMAGE, AND IS IN VIOLATION OF THE NHTSA AND DOT'S HIGHWAY SAFETY STANDARDS. IT IS A COMPLETE HAZARD! WE CONTACTED GANDER RV OF STATESVILLE, TOOK IT TO THEM ON 02-18-2020, AND WAS TOLD IT WOULD BE COMPLETE ON 02-28-2020. IT WAS THERE FROM 02-18-2020 UNTIL 05-06-2020 THE FIRST TIME, THEN 05-06-2020 UNTIL 05-22-2020 THE LAST, WHICH IS 95 DAYS. THEY ONLY FIXED 8 OF THE 33 PROBLEMS, THE MOST SERIOUS STILL NOT FIXED! WE TOOK THE RV HOME AND JUST AS I THOUGHT, MY TRUCK STARTED SHAKING AND VIBRATING TREMENDOUSLY, JUST LIKE BEFORE. I HAVE REPEATEDLY SAID THAT IT'S EITHER THE BRAKES OR THE HITCH, BUT MY TRUCK SHAKES TREMENDOUSLY, WITH OR WITHOUT THE BRAKES BEING APPLIED AND AT ANY SPEED! THE ENTRY DOOR IS LITERALLY FALLING APART. WE HAVE LEAKS ON ALL SLIDES, AS WELL AS THE SKYLIGHT, AND BOTH WINDOWS ON THE REAR SLIDES, WHEN IT RAINS. THE DRIVER'S SIDE REAR SLIDE IS ACTUALLY COMING APART FORM WHERE IT HAS BEEN LEAKING. WE ALSO FOUND ABOUT 10 OR SO SCREWS AND/OR STAPLES THAT WERE EITHER NOT INSTALLED CORRECTLY AND/OR ARE 'WORKING THEIR WAY UP', THAT HAVE ALMOST COMPLETELY BROKEN THROUGH THE RUBBER ROOF MEMBRANE. WE ALSO HAD A VERY SCARY MOMENT, DRIVING DOWN THE BUSY INTERSTATE, WHEN THE DRIVER'S SIDE METAL SKIRTING SUPPORT PIECE, WHICH WAS LOOSE AND WAS ONE OF THE 33 PROBLEMS, CUT THROUGH THE DRIVER'S SIDE REAR TIRE, WHICH CAUSED THE TIRE TO EXPLODE, BARELY ESCAPING A MAJOR AUTOMOBILE ACCIDENT. ON 01-03-2021, I NOTICED WATER COMING DOWN FROM UNDERNEATH THE UNDERBELLY AND, OF COURSE, IT'S STILL THE BLACK TANK LEAKING. I ALSO FOUND WATER LINES AND ELECTRICAL WIRES, THAT ARE RUNNING THROUGH, RUBBING UP AGAINST, THE METAL FLOOR JOIST. ONE OF THEM WAS THE MAIN WIRE THAT FEEDS POWER TO THE ENTIRE RV!*DT*DT*DT

NHTSA ID
11404774
Incident
Jan 3, 2021
Mileage
12,500 mi
Body & structure
Filed Oct 9, 2020

WHILE RETURNING FROM A CAMPING TRIP WE HAD A RAINIER ST TIRE MADE BY TREDIT TIRE BLOW OUT ON THE RIGHT SIDE OF THE TRAILER CAUSING DAMAGE TO THE RIGHT SIDE AND UNDERNEATH OF THE TRAILER. NEITHER KEYSTONE NOR TREDIT TIRE WILL ADMIT FAULT.*DT CONSUMER STATED VEHICLES WERE TAKEN BY THE DEALER.*JB

NHTSA ID
11363518
Incident
Aug 30, 2020
Mileage
4,500 mi
Filed Jul 24, 2020

ON 4/4/2020 AT CAMPING WORLD, HARRISBURG, PA WHEN PICKING UP THE CAMPER FROM SERVICE WORK, IT WAS OBSERVED THAT THE 2 FRONT WEIGHT BEARING JACK MOUNT BRACKET WELDS HAD TORN AWAY FROM THE CAMPER FRAME AND WERE BENT AND TWISTED. CAMPING WORLD STAFF WERE NOTIFIED AND THEY WERE REPLACED. THE CAMPER WAS DELIVERED TO OUR HOME ON 4/10/2020. ON 4/14/2020 WE AGAIN OBSERVED BROKEN WELDS ON THE BRACKETS. CAMPING WORLD WAS NOTIFIED ONCE AGAIN AND THEY TOOK IT BACK AND REPLACED THEM AGAIN. ON 6/28/2020, WHILE LOOKING OVER THE CAMPER WE ONCE AGAIN SAW THAT THE BRACKETS WERE BENDING AND THE WELDS WERE BREAKING FROM THE FRAME. I HAVE ATTACHED PICTURES FROM EACH INCIDENT.*DT*DT THE CONSUMER PROVIDED PHOTOS. *TR*JB

NHTSA ID
11341286
Incident
Jun 28, 2020

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .