RoadVitals

2019 Keystone Montana High Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Mar 25, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Feb 26, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2019 Keystone Montana High Country, most frequently naming the body & structure category. 1 safety recall has been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure2100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V129000

EQUIPMENT

Feb 26, 2019
1,535 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2019 Alpine and High Country Montana recreational trailers and 2018-2019 Avalanche and Montana recreational trailers equipped with cargo trays. The rivets that secure the stop bracket to the cargo tray may shear allowing the cargo tray to detach.
The risk: If the cargo tray detaches, the tray may hit someone, increasing the risk of injury.
The remedy: Keystone RV has notified owners, and dealers will replace the affected fasteners, free of charge. The recall began March 26, 2019. Owners may contact Keystone RV's customer service at 1-866-425-4369. Keystone RV's number for this recall is 19-347.
Keystone RV CompanyManufacturer number 19-347View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Mar 25, 2021

OUR BRAND NEW, $84,000, 2019 KEYSTONE RV MONTANA HIGH COUNTRY 373RD, THAT WE BOUGHT ON 05-30-2019, WAS NOT BUILT TO APPLICABLE CODES AND STANDARDS, NOR PROTECTED AGAINST FIRE AND VEHICLE DAMAGE, AND IS IN VIOLATION OF THE NHTSA AND DOT'S HIGHWAY SAFETY STANDARDS. IT IS A COMPLETE HAZARD! WE CONTACTED GANDER RV OF STATESVILLE, TOOK IT TO THEM ON 02-18-2020, AND WAS TOLD IT WOULD BE COMPLETE ON 02-28-2020. IT WAS THERE FROM 02-18-2020 UNTIL 05-06-2020 THE FIRST TIME, THEN 05-06-2020 UNTIL 05-22-2020 THE LAST, WHICH IS 95 DAYS. THEY ONLY FIXED 8 OF THE 33 PROBLEMS, THE MOST SERIOUS STILL NOT FIXED! WE TOOK THE RV HOME AND JUST AS I THOUGHT, MY TRUCK STARTED SHAKING AND VIBRATING TREMENDOUSLY, JUST LIKE BEFORE. I HAVE REPEATEDLY SAID THAT IT'S EITHER THE BRAKES OR THE HITCH, BUT MY TRUCK SHAKES TREMENDOUSLY, WITH OR WITHOUT THE BRAKES BEING APPLIED AND AT ANY SPEED! THE ENTRY DOOR IS LITERALLY FALLING APART. WE HAVE LEAKS ON ALL SLIDES, AS WELL AS THE SKYLIGHT, AND BOTH WINDOWS ON THE REAR SLIDES, WHEN IT RAINS. THE DRIVER'S SIDE REAR SLIDE IS ACTUALLY COMING APART FORM WHERE IT HAS BEEN LEAKING. WE ALSO FOUND ABOUT 10 OR SO SCREWS AND/OR STAPLES THAT WERE EITHER NOT INSTALLED CORRECTLY AND/OR ARE 'WORKING THEIR WAY UP', THAT HAVE ALMOST COMPLETELY BROKEN THROUGH THE RUBBER ROOF MEMBRANE. WE ALSO HAD A VERY SCARY MOMENT, DRIVING DOWN THE BUSY INTERSTATE, WHEN THE DRIVER'S SIDE METAL SKIRTING SUPPORT PIECE, WHICH WAS LOOSE AND WAS ONE OF THE 33 PROBLEMS, CUT THROUGH THE DRIVER'S SIDE REAR TIRE, WHICH CAUSED THE TIRE TO EXPLODE, BARELY ESCAPING A MAJOR AUTOMOBILE ACCIDENT. ON 01-03-2021, I NOTICED WATER COMING DOWN FROM UNDERNEATH THE UNDERBELLY AND, OF COURSE, IT'S STILL THE BLACK TANK LEAKING. I ALSO FOUND WATER LINES AND ELECTRICAL WIRES, THAT ARE RUNNING THROUGH, RUBBING UP AGAINST, THE METAL FLOOR JOIST. ONE OF THEM WAS THE MAIN WIRE THAT FEEDS POWER TO THE ENTIRE RV!*DT*DT*DT

NHTSA ID
11404774
Incident
Jan 3, 2021
Mileage
12,500 mi
Body & structure
Filed Oct 9, 2020

WHILE RETURNING FROM A CAMPING TRIP WE HAD A RAINIER ST TIRE MADE BY TREDIT TIRE BLOW OUT ON THE RIGHT SIDE OF THE TRAILER CAUSING DAMAGE TO THE RIGHT SIDE AND UNDERNEATH OF THE TRAILER. NEITHER KEYSTONE NOR TREDIT TIRE WILL ADMIT FAULT.*DT CONSUMER STATED VEHICLES WERE TAKEN BY THE DEALER.*JB

NHTSA ID
11363518
Incident
Aug 30, 2020
Mileage
4,500 mi
Filed Jul 24, 2020

ON 4/4/2020 AT CAMPING WORLD, HARRISBURG, PA WHEN PICKING UP THE CAMPER FROM SERVICE WORK, IT WAS OBSERVED THAT THE 2 FRONT WEIGHT BEARING JACK MOUNT BRACKET WELDS HAD TORN AWAY FROM THE CAMPER FRAME AND WERE BENT AND TWISTED. CAMPING WORLD STAFF WERE NOTIFIED AND THEY WERE REPLACED. THE CAMPER WAS DELIVERED TO OUR HOME ON 4/10/2020. ON 4/14/2020 WE AGAIN OBSERVED BROKEN WELDS ON THE BRACKETS. CAMPING WORLD WAS NOTIFIED ONCE AGAIN AND THEY TOOK IT BACK AND REPLACED THEM AGAIN. ON 6/28/2020, WHILE LOOKING OVER THE CAMPER WE ONCE AGAIN SAW THAT THE BRACKETS WERE BENDING AND THE WELDS WERE BREAKING FROM THE FRAME. I HAVE ATTACHED PICTURES FROM EACH INCIDENT.*DT*DT THE CONSUMER PROVIDED PHOTOS. *TR*JB

NHTSA ID
11341286
Incident
Jun 28, 2020

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

KSB-191007

EQUIPMENT; STRUCTURE

This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

KSB-191007

EQUIPMENT; STRUCTURE

Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Montana High Country by model year
YearComplaintsRecallsInvestigationsIssue Index
2024000—
2023000—
2022020—
2021220—
2020200—
2019Viewing310—
2018100—
2015210—
2014111—
2013111—
2011140—
2010130—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.