RoadVitals

2014 Keystone Montana High Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest May 12, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Apr 23, 2013
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2014 Keystone Montana High Country, most frequently naming the other / unspecified category. 1 safety recall has been issued covering this model year; 1 NHTSA investigation names it; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
13V155000

EQUIPMENT

Apr 23, 2013
6,561 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain model year 2013-2014 recreational trailers equipped with Dometic 9100 Power Awnings or Weather Pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between February 13, 2013, through April 9, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
The risk: If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.
The remedy: Keystone will notify owners and dealers will replace the awning motor, free of charge. The recall began on May 7, 2013. Owners may contact Keystone at 1-866-425-4369. Keystone's campaign recall number is 13-193.
Keystone RV CompanyManufacturer number 13-193View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE15018ClosedPreliminary Evaluation

Emergency Exit Obstruction

Opened May 1, 2015
Closed Jul 21, 2015

The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many as three (3) emergency exits, often including the window adjacent to the rear window in question.ODI further notes that Federal Motor Vehicle Safety Standards (FMVSS) do not apply to this case, as no emergency exits are required for this vehicle.However, the window is clearly marked as an emergency exit, yet may not function as one.Misleading signage may lead to a delay in occupant egress and pose an undue risk to safety.Keystone's recall (15V-409) to remove the label marking the window as an emergency exit or to replace the window will eliminate the risk of an occupant mistaking the subject window as an emergency exit and result in one of the functioning emergency exits being used.Keystone's actions resolve the issue raised by this investigation and therefore this investigation is closed.The ODI reports cited in this investigation can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification number:10692688. Note:Complaint number 10583668 was erroneously associated with this investigation when opened.

EQUIPMENT:RECREATIONAL VEHICLE/TRAILERLed to recall 15V409000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed May 12, 2015

I HAVE BEEN INFORMED THAT YOU ARE TRACKING THE SUBJECT RECALL. I WAS SENT A COPY FROM KEYSTONE. I HAVE A CONCERN ABOUT THIS RECALL. I TOOK MY KEYSTONE 2014 MONTANA 3402RL TO TIARA RV IN ELKHART, IN SO THEY COULD DO THE RECALL. THEY ASSURED ME THEY USE THE OFFICIAL RECALL REPAIR. ON THE SECOND DAY OF USE, RETURNING FROM TIARA, A TRIP OF ABOUT 500 MILES, THE STEP FAILED AGAIN AS IT DID PRIOR TO THE RECALL. HOWEVER, THIS TIME INSTEAD OF A RIVET FAILING, THE NUT ON THE TOP BOLT WAS MISSING. I CHECKED THE OTHER 3 BOLTS/NUTS AND THEY WERE VERY LOOSE AND WOULD HAVE FALLEN OFF WITH A FEW MORE MILES OF VIBRATION. I COULD SEE THE FLAW OF THIS FIX; STANDARD BOLTS AND NUTS WITHOUT LOCK WASHERS OR LOCK NUTS WITH NYLON INSERTS IN THE THREADS. SO FOR MY SANITY, I WENT TO THE HARDWARE STORE AND BOUGHT 4 SS BOLTS LONGER THAN THE RECALL USED AND 4 LOCK NUTS. SO FAR SO GOOD, I'LL KEEP AN EYE ON MY FIX, BUT I'M CONCERNED THAT THE RECALL FIX I GOT WAS OBVIOUSLY NOT VERY GOOD. TIARA RV SAID THEY USED THE OFFICIAL FIX, AND KEYSTONE SAID TO TAKE IT TO ANOTHER DEALER. BUT IT'S NOT WORTH FUEL COST TO TOW THE RV TO ANOTHER DEALER TO MAYBE GET MY FIX REMOVED AND THE POOR OFFICIAL FIX REINSTALLED. I WOULD LOVE TO GET THE OFFICIAL RECALL REPAIR PARTS SENT TO ME BY MAIL SO I CAN SEE IF IT IS ANY BETTER THAN MY FIX. BUT WHEN THE 'OFFICIAL' FIX FAILED IN LESS THAN 18 HOURS, EITHER THE FIX IS BAD, OR I DIDN'T GET THE RIGHT FIX. ...UPDATED 06-12-15 *BF THE CONSUMER STATED THE MANUFACTURER AMENDED THE REPAIR TO KIT. THE VEHICLE WAS REPAIRED. UP;DATED 9/18/15 *JS

NHTSA ID
10716884
Incident
May 8, 2015

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

14-208

EQUIPMENT

THIS ADVISORY 14-208 INVOLVES 2014 MONTANA HIGH COUNTRY 338DB UNITS MANUFACTURED WITH IMPROPER FURNACE VENTILATION. THE STEPS LEADING TO THE UPPER DECK MUST BE REPLACED TO ALLOW THE ADDITION OF A FURNACE GRILL TO EACH STEP. THIS SERVICE ADVISORY EXPLAINS HOW TO CORRECT THE VENTILATION.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Montana High Country by model year
YearComplaintsRecallsInvestigationsIssue Index
2024000—
2023000—
2022020—
2021220—
2020200—
2019310—
2018100—
2015210—
2014Viewing111—
2013111—
2011140—
2010130—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.