RoadVitals

2021 Keystone Montana High Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest May 20, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Mar 27, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2021 Keystone Montana High Country. 2 safety recalls have been issued covering this model year; and 4 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V234000

EQUIPMENT:APPLIANCE:OVEN/STOVE/COOKTOP

Mar 27, 2024
10,894 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2021-2023 Montana, 2021-2022 Montana High Country, 2022-2024 Fuzion, 2021 Crossroads Cruiser, and 2024 Dutchmen Aspen Trail LOFT vehicles. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.
The risk: A circuit board that overheats increases the risk of a fire.
The remedy: Dealers can remove the LED backlights or terminate the circuit for the red LED lights, free of charge. Owner notification letters were mailed May 2, 2024. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 24-452.
Keystone RV CompanyManufacturer number 24-452View on NHTSA.gov
21V368000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:WIRING

May 19, 2021
3,292 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2021 High Country Montana trailers. The 120VAC wiring connectors for the slide room circuit were not mounted properly, which can allow water to enter the electrical connections.
The risk: Wet electrical connections can increase the risk of a fire.
The remedy: Dealers will inspect the connectors, and mount the connectors to the frame, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-409.
Keystone RV CompanyManufacturer number 21-409View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed May 20, 2022
Fire reported

This for a fifth wheel. I had a fire sparked from the 120V connection in my camper. Luckily I was at my campsite and it happened during the day, and I was able to extinguish the fire before it got worse. I paid for the repair and I am still waiting for reimbursement from manufacturer. I also stated to them that I wanted my unit inspected because of the safety concerns. The camper has a recall that has to do with wiring that I was told I need it to take care of myself by contacting a servicing dealer. I have tried reaching out to two dealers with no response. Due to the nature of the recall and the fire I already had, it is my opinion that Keystone isn’t taking this matter serious. This fire could have caused severed bodily harm if not acted upon promptly. Safety recall 21V-368; Safety advisory 21-409; June 18, 2021.

NHTSA ID
11465382
Incident
Apr 16, 2022
Filed Dec 1, 2021

Safety Recall: US: 21V-368 FIRE HAZARD 120VAC wiring connectors for the slide room circuit that can get wet and stay wet for extended periods of time due to the way they are mounted. Under certain conditions if the 120VAC connections are wet for an extended period of time it can lead to an increased risk of fire and/or damage to personal property. I have been trying to get this recall rectified and Keystone and its dealers will not take my unit in. I purchased the RV in IOWA and now I'm working in California. They say they cant make their dealers take it in, no dealer will take the unit unless it was purchased from them. They have left me no recourse. Along with a plethora of other electrical issues.

NHTSA ID
11442211
Incident
Apr 30, 2021

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

KSB-210122

STRUCTURE

Revision of KSB-210122. It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.

KSB-210122 V2

STRUCTURE

It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.

210122

STRUCTURE

It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed.

Dexter #010

SERVICE BRAKES, ELECTRIC

Dexter and General Motors have identified a compatibility issue between the GM Integrated Trailer Brake Controller used in newer GM models and various Electric/Hydraulic Actuators, including the Dexter DX Series. This issue was discovered as the newest GM Integrated Trailer Brake Controller entered the market. This compatibility issue can occur during startup as the driver applies the brake for the first time. The driver will receive an in-dash notification of a brake controller fault when applying the brake. When seeing the notification, the driver should not tow the unit GM released service bulletin DTC Cl 114, which outlines the issue in greater detail, including the proper use of a trailer mounted brake adapter to resolve the issue. This is a non-moving event as the vehicle requires the brake to be depressed to move the vehicle out of Park. This condition creates a fault in the GM Integrated Trailer Brake Controller, resulting in no trailer brakes. If no in-dash notification is received, the combination is compatible. As part of the solution recommended by General Motors, Dexter part number K58-036-00 (E/H Compatibility Adapter) has been developed by Dexter Engineering and tested by both Dexter and GM Engineering. The Dexter E/H Compatibility Adapter will be available July 2020.The adapter was not available prior to release of the GM DTC Cl 114. Although GM service bulletin DTC C1114 identifies Dexter Actuator serial numbers with prefixes TCV, TCB and CBH; Dexter recommends reviewing all Electric/Hydraulic actuators for proper function prior to towing, regardless of the serial number, make or model. Please contact Dexter or your local GM dealer for further information.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Montana High Country by model year
YearComplaintsRecallsInvestigationsIssue Index
2024000—
2023000—
2022020—
2021Viewing220—
2020200—
2019310—
2018100—
2015210—
2014111—
2013111—
2011140—
2010130—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.