2022 Keystone Montana Owner Complaints

this is about a recreational vehicle safety recall 24V-234 safety advisory 24-452 Suburban stove LED backlight printed circuit boards that were defective and should have been fixed or replaced under warranty. What good is a warranty if they just want to cut and terminate the circuit? Would it be ok to cut and terminate wires to a defective air bag in a vehicle? I would like to know why. We bought this product and they don't want to correct the problem, they just want to cut the wire and delete the function. I don't think this is right. Thank you for your time.

NHTSA ID

11741502

Incident

May 15, 2025

The contact owns a 2022 Keystone Montana RV. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V144000(Electrical System, Equipment) several times. Additionally, the contact stated that the vehicle had experienced electrical failures and was taken to the dealer, where it was discovered that the inverter had caught on fire due to the solar controller failure. The contact was informed that the solar controller had failed and had sent 40 Volts to the electrical system instead of 12 Volts, causing the electrical failures. The dealer determined that the solar controller, the inverter, the converter, the 12-Volts battery, the 12-Volts brain, the 12-Volts command center, and several lights needed to be replaced. The contact stated that the solar system supplier had met with the insurance company and informed the insurance company that the solar system parts on the RV had a factory defect and should no longer be used. The manufacturer was notified of the failure but denied assistance because the vehicle was out of the manufacturer's warranty. The vehicle was being repaired. The failure mileage was approximately 12,000.

NHTSA ID

11703937

Incident

Jun 15, 2025

Mileage

12,000 mi

On 4/26/2025 The Suburban stove caught on fire. This is a serious issue, if were not in the RV to catch this, all our belongings and our RV would have went up in flames. Now the company wants to do a half baked repair.

NHTSA ID

11657330

Incident

Apr 26, 2025

The model is a High County 385 BR and a crack appeared below the front bedroom slide and the slide stopped working correctly. I took the unit to Blue Compass in Katy, Texas and they discussed the issue with Keystone which resulted in the completion of what they called a flex test, basically they measure the distance between a fixed point in the hitch and the lower frame with the unit on ground on its jacks and then lift it on the king pin and make the same measurement, which I'm told needs to be 1/2" max, mine was over 1". So they took body work off to allow inspection of the main structural frame ( supplied by LCi) and aluminum framing and found broken aluminum framing welds, what appears to be cracked structural welds and a cut out on the structural frame which doesn't appear to meet their specification. The quality of the welding is poor at best with lots of undercut, blow holes, lack of fusion, lack of fill, etc, I'm assuming Keystone and LCi operate under self inspection. Keystone initially provided a repair procedure which they told me was NSTB approved, but seems like we have gone beyond this position with the welding to be inspected by LCi on the 10th March. As I've read may cases online about the subject of RV Flex, and Keystone providing a repair procedure which they stated was NSTB approved I'm writing this note to yourselves as I'm thinking the extent of the problem may not have been provided to NSTB when the procedure KSB-210122 V2 was provided to yourselves. I'm writing this note as I'd hate to see one of these units fail on the highway due to the issues I see in the frame of my unit. I can provide pictures on the welds, etc if required, you can email me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11642276

Incident

Jan 7, 2025

LED lights behind the burner knobs on the stove caught fire. When you turn on a burner there is a LED light behind the knob that lights up red to identify it is on. Turned it on to start cooking and while preparing food on the island after a few minutes smelled plastic burning. Turned around and a flame was coming out behind the burner knob. Quickly was able to extinguish it. Luckily I was standing right there. If not the scenario could have been a lot worse. I was able to remove the burner knob and found the the LED light had black burn marks on it which indicated where the flame was coming from. After that a portion of the LED light was not functioning and the other half would not go out. Had to totally disconnect the power source from the LED light. Posted on the Keystone Montana owners forum and within 1 hour 5 other people replied to having similar problems. This is a significant issue and could lead to very serious consequences. Luckily nobody in my family was injured and no major destruction occurred to my camper.

NHTSA ID

11539701

Incident

Aug 19, 2023

Stopped by another driver that had been following me. Driver stated that we had lost a wheel / tire off of our 5th wheel travel trailer and that he had stopped and picked it up for us. Upon investigating what had happened, found 6 of the 8 lug studs to be snapped off flush or below the outer surface of the drum brake hub assembly. Lug nuts are checked with a torque wrench to 120 ft lbs prior to each trip. Lug nuts had never been found to be loose.

NHTSA ID

11482511

Incident

Sep 1, 2022

While traveling with the trailer the slide topper blew off the the holders. It did not come of the trailer complete but if it would have the roller could have become a projectile and damage a vehicle coming from behind. I believe it should have had two screws in the front and rear holder so if a screw bloke the other one would protect the roller. The one I had only had one screw installed but there is a second hole for a second screw. The screw not the front holder was not installed correctly because you can see where it is broke off. I have photos to show the broken off screw.

NHTSA ID

11465691

Incident

Apr 3, 2022