2022 Keystone Montana Problems

The contact owns a 2022 Keystone Montana RV. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V144000(Electrical System, Equipment) several times. Additionally, the contact stated that the vehicle had experienced electrical failures and was taken to the dealer, where it was discovered that the inverter had caught on fire due to the solar controller failure. The contact was informed that the solar controller had failed and had sent 40 Volts to the electrical system instead of 12 Volts, causing the electrical failures. The dealer determined that the solar controller, the inverter, the converter, the 12-Volts battery, the 12-Volts brain, the 12-Volts command center, and several lights needed to be replaced. The contact stated that the solar system supplier had met with the insurance company and informed the insurance company that the solar system parts on the RV had a factory defect and should no longer be used. The manufacturer was notified of the failure but denied assistance because the vehicle was out of the manufacturer's warranty. The vehicle was being repaired. The failure mileage was approximately 12,000.

On 4/26/2025 The Suburban stove caught on fire. This is a serious issue, if were not in the RV to catch this, all our belongings and our RV would have went up in flames. Now the company wants to do a half baked repair.

this is about a recreational vehicle safety recall 24V-234 safety advisory 24-452 Suburban stove LED backlight printed circuit boards that were defective and should have been fixed or replaced under warranty. What good is a warranty if they just want to cut and terminate the circuit? Would it be ok to cut and terminate wires to a defective air bag in a vehicle? I would like to know why. We bought this product and they don't want to correct the problem, they just want to cut the wire and delete the function. I don't think this is right. Thank you for your time.

The contact owns a 2022 Keystone Montana RV. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V144000(Electrical System, Equipment) several times. Additionally, the contact stated that the vehicle had experienced electrical failures and was taken to the dealer, where it was discovered that the inverter had caught on fire due to the solar controller failure. The contact was informed that the solar controller had failed and had sent 40 Volts to the electrical system instead of 12 Volts, causing the electrical failures. The dealer determined that the solar controller, the inverter, the converter, the 12-Volts battery, the 12-Volts brain, the 12-Volts command center, and several lights needed to be replaced. The contact stated that the solar system supplier had met with the insurance company and informed the insurance company that the solar system parts on the RV had a factory defect and should no longer be used. The manufacturer was notified of the failure but denied assistance because the vehicle was out of the manufacturer's warranty. The vehicle was being repaired. The failure mileage was approximately 12,000.

The model is a High County 385 BR and a crack appeared below the front bedroom slide and the slide stopped working correctly. I took the unit to Blue Compass in Katy, Texas and they discussed the issue with Keystone which resulted in the completion of what they called a flex test, basically they measure the distance between a fixed point in the hitch and the lower frame with the unit on ground on its jacks and then lift it on the king pin and make the same measurement, which I'm told needs to be 1/2" max, mine was over 1". So they took body work off to allow inspection of the main structural frame ( supplied by LCi) and aluminum framing and found broken aluminum framing welds, what appears to be cracked structural welds and a cut out on the structural frame which doesn't appear to meet their specification. The quality of the welding is poor at best with lots of undercut, blow holes, lack of fusion, lack of fill, etc, I'm assuming Keystone and LCi operate under self inspection. Keystone initially provided a repair procedure which they told me was NSTB approved, but seems like we have gone beyond this position with the welding to be inspected by LCi on the 10th March. As I've read may cases online about the subject of RV Flex, and Keystone providing a repair procedure which they stated was NSTB approved I'm writing this note to yourselves as I'm thinking the extent of the problem may not have been provided to NSTB when the procedure KSB-210122 V2 was provided to yourselves. I'm writing this note as I'd hate to see one of these units fail on the highway due to the issues I see in the frame of my unit. I can provide pictures on the welds, etc if required, you can email me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)