RoadVitals

2007 Keystone Nrg

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Dec 5, 2008
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2007 Keystone Nrg, most frequently naming the other / unspecified category. 3 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
08V325000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Jul 17, 2008
161,250 units potentially affected
The defect: KEYSTONE IS RECALLING 161,250 MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
The risk: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
The remedy: KEYSTONE IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE AT 1-866-425-4369.
KEYSTONE RV COMPANYManufacturer number 08-111View on NHTSA.gov
07V332000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Jul 26, 2007
16 units potentially affected
The defect: ON CERTAIN TRAVEL TRAILERS EQUIPPED WITH SUBURBAN THREE BURNER MATCH LIGHT GAS RANGES, THE OVEN THERMOSTAT CONTROL VALVE CAN ALLOW GAS FLOW TO THE OVEN BURNER WHEN THE OVEN CONTROL KNOB IS PUSHED IN AND NOT FULLY IN THE CORRECT POSITION TO LIGHT THE PILOT.
The risk: IF THE OVEN CONTROL KNOB WAS DEPRESSED FOR SOME TIME BEFORE LIGHTING THE PILOT LIGHT, THE EXCESS GAS IN THE OVEN COULD CAUSE A FLASH AT THE OPENING OF THE OVEN, POSSIBLY RESULTING IN PERSONAL INJURY.
The remedy: KEYSTONE IS WORKING WITH SUBURBAN TO REPLACE THE OVEN THERMOSTAT CONTROL FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING AUGUST 2007. OWNERS MAY CONTACT SUBURBAN AT 1-423-775-2131 OR KEYSTONE AT 574-537-3925.
KEYSTONE RV COMPANYManufacturer number 07-089View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Dec 5, 2008

TL*THE CONTACT OWNS A 2007 KEYSTONE NRG. THE CONTACT STATED THAT THE GENERATOR EXHAUST SYSTEM WAS FAULTY. ONE OF THE WELDINGS FAILED AND THE EXHAUST PIPE DETACHED FROM THE VEHICLE, WHICH PUMPED ALL THE CARBON MONOXIDE BACK INTO THE VEHICLE. WHILE OUTSIDE THE VEHICLE, THE CARBON MONOXIDE ALARM FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY HAVE KEPT IT FOR OVER A MONTH, BUT REFUSE TO MAKE ANY REPAIRS. THE CONTACT CALLED THE KEYSTONE MANUFACTURER AND THEY STATED THAT THEY WERE INTERESTED IN THE FAILURE. THE DEALER AND MANUFACTURER COULD NOT REACH AN AGREEMENT AS TO WHOM SHOULD REPAIR THE FAILURE. THE FAILURE MILEAGE WAS NOT APPLICABLE.

NHTSA ID
10250874
Incident
Oct 30, 2008

Compare model years

Complaint and recall counts across every year of this model

Keystone Nrg by model year
YearComplaintsRecallsInvestigationsIssue Index
2007Viewing130—
2006040—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.