RoadVitals

2011 Keystone Summerland Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 20, 2011
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Jul 20, 2011

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2011 Keystone Summerland. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Electrical
Filed Jul 20, 2011

ON 15 JULY 2011 WE PURCHASED A NEW 2011 KEYSTONE SPRINGDALE SUMMERLAND 303BHS TRAVEL TRAILER FROM BECKLEYS CAMPING CENTER IN THURMOND, MD. DURING WALK-THRU AT BECKLEYS SHOP THE A/C WAS NOT OFF SO WE TURNED IT ON & THE CAMPER POWER SHUT OFF. OUR SALES REP RESET THE POWER UNDER THE SINK & TURNED THE A/C ON & IT POPPED OFF AGAIN. THIS OCCURRED A FEW TIMES & OUR SALES REP INDICATED THEY HAD A LOT OF STUFF PLUGGED INTO THE SHOP AND THAT COULD BE CAUSING IT LEAVING US TO BELIEVE IT SHOULD BE FINE. WE BROUGHT THE UNIT HOME. AT HOME WE HAVE A 120 VOLT 30 AMP RV OUTLET. WE HAD OUR OLDER '05 CONQUEST CAMPER PLUGGED IN THE DAY BEFORE SO WE KNOW THE OUTLET IS WORKING. WE PLUGGED THE NEW CAMPER IN & TURNED ON THE A/C & IT POPPED OFF THE ELECTRIC IN THE WHOLE CAMPER IMMEDIATELY, SO WE REPEATED STEPS AS WE DID AT THE DEALERSHIP. THE 3RD TIME OF TURNING THE POWER BACK ON IN THE CAMPER THERE WAS A POP & SMOKE ROLLED FROM THE TV, MICROWAVE & UNDER THE COUNTER WHERE THE CONVERTER WAS. WE RETURNED THE CAMPER TO THE DEALERSHIP & INFORMED THAT KEYSTONE SAID IT WAS "OUR" FAULT, NOT A MANUFACTURER DEFAULT THEREFORE MANUFACTURER WARRANTY WILL NOT COVER DAMAGE (TV, MICROWAVE, & CONVERTER). THIS IS A MANUFACTURER POWER PROBLEM WHICH COULD CAUSE A FIRE & KILL PEOPLE BUT KEYSTONE BLEW US OFF & SAID FOR US TO TELL THE DEALERSHIP THAT WE ARE USING A COMMON HOUSEHOLD PLUG, BUT REST ASSURED, WE ARE NOT. WE HAVE A 120 VOLT 30-AMP RV PLUG. KEYSTONE REFUSES TO TAKE RESPONSIBILITY FOR THEIR FACTORY FAULTY FIRE HAZARD. EVEN THE SERVICE MGR, [XXX], AT THE DEALERSHIP WHERE WE BOUGHT THE RV SAID IT APPEARS AS THOUGH THIS IS A MFR FAULTY EQUIPMENT PROBLEM & SHOULD BE COVERED BY KEYSTONE & HE HAS BEEN TRYING TO RESOLVE THE ISSUE WITH KEYSTONE TO NO AVAIL. THERE IS A POSSIBILITY, AS FAR AS WE ARE CONCERNED, THAT THE CAMPER WILL BURN TO THE GROUND WITH MY CHILDREN INSIDE. NOT ONLY SHOULD KEYSTONE BE RESPONSIBLE FOR FIXING THE CONVERTER & OTHER DAMAGE, THEY SHOULD RECALL THE CAMPERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

NHTSA ID
10413864
Incident
Jul 15, 2011

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .