2011 Kia Soul Body & structure Problems

On November 18th, 2021, at 7.20 AM while driving at posted speed limit of 45mph, the hood on my 2011 Kia Soul suddenly flew open, hitting the window, causing me to slow down and stop on the side of the road. After inspecting the destroyed hood, hinges and severally damaged roof, I proceeded to secure the hood so I can get back to my home and begin the process of working this out. To my knowledge, there have been no recalls or complainants on the hood latch mechanism that should have prevented this. I was the only occupant at the time and could have resulted in serious injury or even death, if there were more cars at the time who knows what the outcome would have been. Unknow about reproducing the issue. The vehicle has now been estimated 2 times by the insurance company and still ongoing. No warning lamps of any kind were given. As of today I am still dealing with the Insurance company as they are not wanting to pay what the estimate is, leaving me stranded. Kia needs to make this right and step in.

NHTSA ID

11443904

Incident

Nov 18, 2021

WHEN TURNING CAR ON IT THE ENGINE MAKES A KNOCKING SOUND. CAR IS LOSING ACCELERATION ON ROADS ESPECIALLY EXPRESSWAY. ALSO, THE ENGINE PINGS OR KNOCKS WHEN TURNING THE CAR OFF. I HAVE EVEN HEARD THE ENGINE KNOCK WHILE IN MOTION. THE FRONT WINDSHIELD MOLDING GARNISH LH LOCATED ON THE DRIVER SIDE FLEW OFF WHILE DRIVING ON THE EXPRESSWAY AND HIT ANOTHER CAR! LOSING THIS MOLDING GARNISH CAUSES AIR TO LEAK INTO THE WINDSHIELD.

NHTSA ID

11151646

Incident

Jun 7, 2018

Mileage

105,500 mi

WHEN IT RAINS THE FLOORBOARDS FILL WITH WATER (LITERAL PUDDLE) FRONT AND BACK, MAINLY ON THE DRIVERS SIDE. I PURCHASED THIS VEHICLE NEW AND HAVE BEEN THE ONLY OWNER, I DID NOT NOTICE THE ISSUE UNTIL AFTER THE MILEAGE WARRANTY HAD SLIGHTLY EXPIRED. I CONTACTED THE DEALER ONCE I NOTICED THE ISSUE AND THEY OF COURSE WANTED $$$ TO EVEN LOOK INTO THE ISSUE. IN RESEARCHING FOR A RESOLUTION ON THE INTERNET THIS APPEARS TO BE A VERY COMMON ISSUE WITH THESE VEHICLES. THE MAIN CONCERN IS HEALTH SAFETY AND POSSIBLE ELECTRICAL ISSUES THAT CAN RESULT FROM SO MUCH INTERIOR WETTING. I HAD CONTACTED THE DEALER AGAIN (BILL BYRD KIA PANAMA CITY FL) TO ASK IF THERE WAS ANY NEW INFORMATION CONCERNING THIS ISSUE AND SPOKE WITH AND ALLAN AND A CHRIS AT THE SITE AND WAS HUNG UP ON BY BOTH INDIVIDUALS.

NHTSA ID

10852156

Incident

Oct 1, 2011

Mileage

58,000 mi

WHILE TRAVELING AT 55MPH THE HOOD RELEASED HITTING THE ROOF ABOVE THE WINDSHIELD. CAUSED DAMAGE TO THE ROOF, THE HOOD AND THE FENDERS. NOTE THAT THE HOD HAD NOT BEEN OPENED FOR OVER A MONTH. ALSO NOTE THAT THE HOOD WAS IN THE FULLY CLOSED POSITION BEFORE STARTING OUT ON THE ROAD ON 11/20/2015.

NHTSA ID

10795314

Incident

Nov 20, 2015

Mileage

58,800 mi

3 PROBLEMS :#1 THE WHEEL PRESSURE LIGHT STAYS ON WHEN IDLE AND WHEN I'M DRIVING IT BUT, MY TIRES ARE AT THE SAME PSI. MAKES ME KEEP THINKING SOMETHING IS WRONG. #2 IN THE WINTER TIME THE RUBBER MOLDING AROUND DOORS STICKS BAD AND STARTS TO PULL ITSELF AWAY FROM THE GLUE KEEPING IT ON. #3 DURING THE WINTER MY WINDSHIELD KEEPS ICING UP REALLY BAD (ON THE INSIDE !). I CAN ACTUALLY USE MY ICE SCRAPER ON IT. I EXPECT THIS ON THE OUTSIDE OF A CAR BUT, I HAVE NEVER HAD A CAR DO THIS ON THE INSIDE, DID THEY FORGET TO SEAL IT CORRECTLY?

NHTSA ID

10782866

Incident

Jan 1, 2015

VEHICLE HAS SOUND COMING FROM REAR. AFTER SOME RESEARCH IT APPEARS THAT THERE IS A BOLT LOOSE ON THE SUSPENSION ACCORDING TO HTTP://WWW.KIASOULFORUMS.COM/10-SOUL-PROBLEMS/19930-CLUNKING-RATTLE-NOISE-LEFT-REAR-SOUL.HTML#/FORUMSITE/20709/TOPICS/19930 I AM A SINGLE NEW MOM AND HAVING ONLY HAD THIS CAR LESS THAN A YEAR IM HIGHLY CONCERNED DIRECTLY BEHIND ME AND U CAN FEEL IT SHIFT. HILLS *TR

NHTSA ID

10652544

Incident

Oct 23, 2014

Mileage

38,200 mi

MY SON AND I WERE IN A SEVERE CRASH. WE WERE HIT FROM BEHIND AT ABOUT 50 MPH BY TWO CARS. WE WERE KNOCKED OFF THE ROAD AND DOWN A DROP OFF. WE LANDED AND WENT OVER LARGE BOULDERS. CAR WAS TOTALED. FRONT END AND REAR END GONE. TWO WHEELS CAME OFF. NO AIR BAGS DEPLOYED. THIS IS A GREAT CONCERN FOR PEOPLE THAT MAY WANT TO PURCHASE THE SOUL. ALL OTHER VEHICLES IN THE CRASH HAD AIR BAGS THAT DID DEPLOY. I THINK IF OUR AIR BAGS WERE WORKING PROPERLY THEN MY SON AND I MAY OF NOT HAD SUCH SEVERE INJURIES TO OUR HEADS, BACKS AND NECKS. *TR

NHTSA ID

10637405

Incident

Sep 11, 2014

Mileage

94,000 mi

I WAS DRIVING AND A PEBBLE HIT MY WINDSHIELD CAUSING A CHIP WHICH TURNED INTO A CRACK. I GOT IT FILLED AT SAFE LITE. 3 DAYS LATER ANOTHER PEBBLE HIT MY WINDSHIELD CAUSING A CRACK. IN THE PAST 3 YEARS MY WINDSHIELD HAS BEEN HIT & CRACKED AT LEAST 10 TIMES. I HAVE BEEN DRIVING 18 YEARS AND HAVE NEVER HAD A CHIP OR CRACK IN MY WINDSHIELD.OBVIOUSLY KIA SOUL WINDSHIELDS ARE DEFECTIVE AND SHOULD BE RECALLED. I SHOULD NOT HAVE TO PAY OUT OF MY POCKET THE COST OF A NEW WINDSHIELD. *TR

NHTSA ID

10575713

Incident

Sep 12, 2011

Mileage

3,000 mi

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

NHTSA ID

10520395

Incident

May 30, 2013

Mileage

16,602 mi

MY HUSBAND WENT OUT TO OUR 2011 KIA SOUL AND OPENED THE DRIVER DOOR AND GOT SOMETHING OUT OF THE CAR AND CLOSED THE DOOR NORMALLY, NO FORCE WAS INVOLVED. WHEN HE DID THE REAR HATCHBACK WINDOW SHATTERED ALL THE WAY ACROSS CRUMBLING AND IT BLEW A HOLE IN THE GLASS. WE WENT TO OUR LOCAL KIA DEALERSHIP THAT WE PURCHASED THE CAR FROM AND IT WAS A SATURDAY SO ONLY THE SALES STAFF WAS THERE. WE WERE TOLD TO COME BACK ON MONDAY WHICH WAS TODAY AND MY HUSBAND ATTEMPTED TO GET THEM TO REPLACE THE WINDOW AS A WINDOW SHOULDN'T JUST SHATTER WHEN YOU CLOSE ONE OF THE DOORS UNLESS THERE IS SOME TYPE OF DEFECT. THE DEALERSHIP REFUSED TO REPLACE THE WINDOW SO HE FOLLOWED UP WITH THE KIA CUSTOMER SATISFACTION LINE AS HE WAS INSTRUCTED AND THEY ALSO SAID IT WOULD NOT BE COVERED WE COULD FILE IT WITH OUR INSURANCE COMPANY. WE HAVE A DEDUCTIBLE OF $500 SO WE ARE OUT OF POCKET $320 FOR SOMETHING THAT WAS CLEARLY A MANUFACTURING DEFECT AND THEY AREN'T STANDING BEHIND THEIR PRODUCT. WE DID RESEARCH ONLINE AND THERE ARE SIMILAR STORIES TO OURS REGARDING KIA SOUL WINDSHIELDS. THE GENTLEMAN THAT HELPED MY HUSBAND AT THE DEALERSHIP SAID THE EXACT THING HAPPENED WITH ANOTHER CUSTOMER'S KIA SOUL APPROXIMATELY 2 MONTHS AGO AND THE SAME DEALERSHIP REFUSED TO REPLACE THAT WINDSHIELD AS WELL. THIS IS NOT SAFE AND WE ARE NERVOUS HAVING OUR CHILDREN IN A CAR THAT THE WINDOWS ARE GOING TO SPONTANEOUSLY SHATTER IN. *TR

NHTSA ID

10508343

Incident

Apr 13, 2013

Mileage

47,000 mi

ON THE ABOVE DATE THE REFERENCED KIA SOUL WAS MAKING A LEFT TURN WHEN A FORD 350 PICK UP TRUCK RAN INTO THE DRIVER SIDE DOOR AREA. THE PICKUP TRUCK WAS TRAVELING AT APPROXIMATELY 25 MPH. THE COLLISION CAVED IN THE DRIVERS SIDE DOOR'S EXTERIOR SKIN AS WELL AS THE INTERIOR SKIN WITHOUT ACTIVATING THE SIDE AIRBAGS ON THE KIA SOUL. *TR

NHTSA ID

10439443

Incident

Nov 23, 2011

Mileage

8,678 mi

WE PURCHASED A MOLTEN 2011 KIA SOUL. 3 MONTHS AFTER OWNING THE CAR WE NOTICED MULTIPLE PAINT CHIPS ALL OVER THE CAR AND WINDSHIELD CHIPS. I HAVE LESS THAN 4500 MILES AND I DO NOT DRIVE ON GRAVEL OR FOLLOW SALT TRUCKS. I AM CURRENTLY TRYING TO GET THE KIA DEALERSHIP TO REPAIR IT. ALSO, A SPEAKER RUMBLES, IT DID NOT START ONE TIME (ONLY HAD IT FOR A FEW DAYS), AND SOMETIMES YOU CAN SMELL ANTIFREEZE. THE DEALERSHIP IS STILL DECIDING IF THEY WILL HELP ME IN REGARDS TO THE PAINT AND WINDSHIELD. THEY HAVE ORDERED A REPLACEMENT SPEAKER. THEY SAID THAT THE STARTING SYSTEM IS FINE AND THE ANTIFREEZE SMELL IS "THE ENGINE BREAKING IN". I HAVE READ MULTIPLE COMPLAINTS ABOUT PAIN AND WINDSHIELD CHIPS. PLEASE HELP US! *TR

NHTSA ID

10396032

Incident

Mar 29, 2011

Mileage

4,489 mi