2019 KTM 690 Enduro R

I was informed that my motorcycle was affected by the CTA recall. I spoke with my local KTM dealer I bought my bike from that came with the tkc80 tires installed. They were unaware of how to proceed and said to call Continental tire directly. I did so, and the woman on the phone instructed me to buy replacement tires, and that the cost of the tires and installation would be reimbursed. I followed up by ordering replacement tires, getting them installed at my local KTM dealer, filling out the reimbursement form as requested by CTA and mailing it to them in October of 2023. Since then I have been emailed by CTA telling me the following: "Per the recall survey completed, these tires do not meet that requirement. Your tires production period is in 2017. The production period of the affected tires does not start in 2017. Due to this, we are unable to proceed because these tires are not under recall." I was not asked to fill out this 'recall survey' prior to ordering replacement tires and getting them installed. I explained this to CTA and they have just kept repeating that they will not proceed. The NHTSA website still shows my vin as affected and that the recall has not been completed. I simply want to be reimbursed for the replacement tires ($275.16) I was told to order and installation fee ($60) I was told would be reimbursed. This is for both front and rear TKC80 tires 120/90-18 90/90-21

NHTSA ID

11576890

Incident

Oct 13, 2023

The contact owns a 2019 KTM 690 Enduro R equipped with Continental tires. The contact received notification of the NHTSA Campaign Number: 22V588000 (Tires). The contact stated that while riding at an undisclosed speed, the beads that holds the tire on the rim detached from the tire. The motorcycle was taken to the dealer where it was diagnosed that both tires needed to be replaced. The motorcycle was not repaired. The manufacturer was notified of the failure and the contact was informed that he needed additional information from the dealer, but no further assistance was provided. The failure mileage was approximately 400.

NHTSA ID

11501338

Incident

Mar 11, 2022

Mileage

400 mi

Continental Tire the Americas, LLC (“CTA”) has determined that certain TKC 80 tires fail to conform to Federal Motor Vehicle Safety Standard No. 119, "New pneumatic tires - other than passenger cars." CTA has initiated a tire safety recall to remove these tires from service. The KTM models listed above were originally equipped with TKC 80 brand tires. CTA has determined that groove cracks in the tread rubber developed during internal testing. Groove cracking may appear during the tire service life and can lead to tread separation, increasing the risk of a crash. On the specified 690, 890, 1090 and 1290 Models listed above only the originally equipped TKC 80 front tire is affected and needs replaced. On the specified 250, 350, 450 and 500 EXC-F Models listed above both the originally equipped TKC 80 front and rear tires are affected and need replaced. Customers that still have originally equipped TKC 80 tires mounted on their motorcycle are eligible to have the recall tire replacement performed by an authorized KTM dealer.

On affected motorcycles there is a possibility that the bellow style gasket can be damaged caused by deviations during assembly. Damage to the bellow gasket may affect the function of the clutch slave cylinder. This could result in the rider noticing a change in shifting behavior and the clutch becoming inoperable to the point where the clutch will not disengage when the clutch lever is pulled in. To ensure the highest level of safety, performance, reliability and customer satisfaction, it is necessary to replace the clutch slave cylinder on all affected motorcycles that have a bellow style gasket clutch slave cylinder mounted (Fig. 1).

It has been determined that during the engine assembly process that the locking plate screws shown in Fig.1 for the camshaft and balancer shaft possibly were not mounted correctly on the following models: 2019 690 Enduro R and 2019 690 SMC R. These two screws must be removed, cleaned, have Loctite® 243™ applied and then tightened to a torque of 6 Nm to prevent any possible loosening of the screws.