2013 Lexus ES300

THE LEXUS ES 300H 2013 MODEL CAR WHILE PARKING ON THE FLAT DRIVE-WAY (NO SLOPE), HAVING THE BRAKE PEDAL DEPRESSED AND MOVING THE GEAR LEVER FROM D TO PARK, THE CAR SUDDENLY ACCELERATED WITHIN A FRACTION OF A SECOND AND HIT THE GARAGE DOOR, COMPLETELY BREAKING THE GARAGE DOOR. THE FRONT OF THE CAR GOT DAMAGED AND A CAR PARKED INSIDE THE GARAGE ALSO GOT DAMAGED. THE AIR BAGS DID NOT DEPLOY. THE CAR STOPPED AFTER THE GEAR LEVER WAS MOVED TO PARK. THIS EXPERIENCE WAS FRIGHTENING AND IS A VERY SERIOUS AND DANGEROUS SAFETY HAZARD. THIS HAPPENED AROUND 6:30PM IN NORTHERN CALIFORNIA, CUPERTINO CITY, ON A BRIGHT SUNNY DAY. *TR

NHTSA ID

10609490

Incident

Jul 2, 2014

Mileage

10,991 mi

CAR HAS BRAKE PEDAL CHARACTERISTIC WHICH ALLOWS THE BRAKE PEDAL TO REACH FULL STOP OF THE END OF FULL MECHANICAL TRAVEL (VS. HYDRAULICALLY LIMITED BY BRAKE PRESSURE) AND THE BRAKES ARE NO LONGER ABLE TO APPLY MORE BRAKING FORCE. THIS CHARACTERISTIC OF THIS CAR MODEL IS DIRECTLY LINKED WITH THE CAUSATION OF THE COLLISION AND WAS CERTAINLY A MAJOR SURPRISE TO THE OWNER AS THIS EVENT WAS OCCURRING. NO SUCH WARNING PROVIDED TO CONSUMERS WITH THIS PARTICULAR BRAKING ISSUE IN LEXUS ES300H. CHARACTERISTIC IS ENDEMIC TO THE MODEL AS TESTED IN OTHER IDENTICAL MODELS BY THE OWNER. STEERING WHEEL AIRBAG (ONE OF SEVERAL THAT DEPLOYED IN THIS TOTAL LOSS ACCIDENT) DID NOT PREVENT OWNER FROM PHYSICALLY STRIKING THE STEERING WHEEL EVEN THOUGH HE WAS UTILIZING THE SEAT BELT. CHEST FORCEFULLY STRUCK STEERING WHEEL, WHICH SHOULD NOT HAVE OCCURRED AND SHOULD BE ACCOUNTED FOR IN THE DESIGN AND MANUFACTURE OF THIS SAFETY RESTRAINT SYSTEM. THE OWNER WAS NOT PROPERLY RESTRAINED FROM IMPACTING THE STEERING WHEEL WHICH INFLICTED SERIOUS BODILY INJURY. FURTHERMORE, HE WAS ABLE TO OBSERVE THE ENGINE HOOD OF THE VEHICLE FOLD UP DURING THE IMPACT AND SO NO VISUAL OBSTRUCTION OCCURRED IN THE MOMENTS OF IMPACT AND AIR BAG DEPLOYMENT. THE AIR BAG DID NOT PROPERLY COVER THE STEERING WHEEL TO PREVENT STEERING WHEEL BLUNT FORCE TRAUMA. SEAT BELTS SHOULD HAVE RESTRAINED THE OWNER FROM HITTING THE STEERING WHEEL WHICH IT DID NOT DO. THE OWNER ALWAYS HAD THE SEAT POSITIONED WELL AWAY FROM THE STEERING WHEEL. THROUGH A COMBINATION OF THE AIR BAG DESIGN, AND THE SEAT BELTS AND BRAKES NOT WORKING IN A MANNER THEY ARE EXPECTED TO DO SO, THE OWNER WAS SERIOUSLY INJURED. THE BRAKES ON THE CAR FEATURE TYPICAL ANTI LOCK CAPABILITY, WHICH WOULD MAKE THE BRAKE PEDAL PULSATE UPON ACTIVATION. NO SUCH PULSATION OCCURRED DURING THIS PRE-ACCIDENT AND ACCIDENT DECELERATION. *TR

NHTSA ID

10576579

Incident

Jun 18, 2013

Mileage

2,100 mi

TL* THE CONTACT OWNS A 2013 LEXUS ES300 HYBRID. THE CONTACT STATED THAT LIGHTS AND OTHER OBJECTS THAT WERE VIEWED THROUGH THE WINDSHIELD WERE EXTREMELY DISTORTED AND CAUSED SEVERE EYE STRAIN. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE DISTORTION WAS NORMAL. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS UNAVAILABLE.

NHTSA ID

10559044

Incident

Nov 7, 2013

Mileage

4,000 mi

MOON ROOF EXPLODED OUTWARD WITH A EXTREMELY LOUD NOISE CAUSING ME TO PULL OVER ON THE SIDE OF THE ROAD THINKING I HAD MAJOR DAMAGE TO THE VEHICLE. AS SOON AS I GOT OUT OF THE VEHICLE, I NOTICED THE DAMAGE TO THE MOON ROOF WHICH HAD SHATTERED IN AN OUTWARD DIRECTION. A LARGE AMOUNT OF GLASS WAS LAYING ON THE INSIDE COVER WHICH HAD BEEN CLOSED. I WAS TRAVELING 70 MILES PER HOUR ON A FOUR LANE HIGHWAY IN A NON-CONSTRUCTION AREA AND NO OTHER VEHICLES WERE WITHIN A QUARTER OF A MILE FROM ME. WEATHER CONDITIONS WERE CLEAR AND APPROXIMATELY 70 DEGREES. WE WERE FORTUNATE TO HAVE HAD THE COVER CLOSED OR WE WOULD HAVE HAD SMALL PIECES OF GLASS FALL ON US AT 70 MILES PER HOUR POSSIBLY CAUSING A MORE SERIOUS INCIDENT. *TR

NHTSA ID

10557687

Incident

Oct 14, 2013

Mileage

3,500 mi

TL* THE CONTACT OWNS A 2013 LEXUS ES 300H. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE HEADLIGHTS APPEARED DIM AND MADE DRIVING AT NIGHT DIFFICULT FOR THE CONTACT. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS ADVISED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT IT DID NOT RESOLVE THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250 AND THE CURRENT MILEAGE WAS 600. *TR

NHTSA ID

10524539

Incident

Jul 5, 2013

Mileage

250 mi

Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022

POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.

Lexus Safety Recall and Service Campaign - Technician Certification Requirements

TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE

TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.

TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.