2013 Toyota RAV4 EV

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

TL* THE CONTACT OWNS A 2013 TOYOTA RAV4 ELECTRIC VEHICLE. WHILE DRIVING 55 MPH, THE ELECTRIC WARNING INDICATOR ILLUMINATED AND THE VEHICLE DECELERATED. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO DECELERATE WHILE THE ACCELERATOR PEDAL WAS ENGAGED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO ANDREW TOYOTA (1620 W SILVER SPRING DRIVE, MILWAUKEE, WI 53209, (877) 308-0883), BUT THE DEALER WAS NOT ABLE TO DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT A TOYOTA ENGINEER WOULD BE SENT TO THE DEALER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 28,564.

NHTSA ID

11130308

Incident

Sep 18, 2018

Mileage

28,564 mi

TOYOTA OF LAKE CITY (SEATTLE, WA) REFUSED TO DO, OR EVEN HELP WITH, THE NHTSA RECALL NO. 15V-577 FOR MY TOYOTA VEHICLE. BOTH THE SERVICE ADVISER AND THE SERVICE MANAGER TOLD ME THAT THEY CAN'T AND WON'T DO THE WORK FOR THIS NATIONAL SAFETY RECALL THEY DID NOT CALL TOYOTA CORPORATE, THEY DID NOT LIFT A FINGER TO HELP GET THIS RECALL DONE FOR MY VEHICLE.

NHTSA ID

10938002

Incident

Dec 28, 2016

FOR THE SECOND TIME IN A MONTH, MY CAR LOST DRIVE WHILE I WAS CRUISING ON THE HIGHWAY. THE CAR JUST POPPED INTO NETURAL WITH WARNING MESSAGES COMING ON THE DASH. IT APPEARS TO BE THE SAME PROBLEM THE RECALL ADDRESSED YET AFTER 3 MONTHS, THERE IS STILL NO KNOWN FIXES FOR IT. COULD YOU PLEASE HELP TOYOTA INTO PUSHING A FIX FOR IT ASAP AS THE CAR ISN'T REALLY SAFE. 3 MONTHS WAIT TO MAKE A SOFTWARE PATCH IS PATHETIC.

NHTSA ID

10732534

Incident

Jul 3, 2015

Mileage

34,500 mi

SEAT BELT RETRIEVAL SPRING (WEAK). I HAVE BOTH MODELS 2013 AND 2014. NEITHER MODEL HAS A STRONG RETRIEVAL SPRING, LEAVES THE MEDAL BUCKLE LOOSE AND HANGING IN DOOR JAM, IT GETS SLAMMED IN THE DOOR. WILL DEFORM AT SOME FURTHER POINT AND NOT ENGAGE. DOOR LOCKS. NOT SURE IF MANDATORY BY REGULATION, DOOR LOCKS DON'T AUTO LOCK AFTER CAR STARTS TO ROLL FORWARD. BACKUP SCREEN, JUST AS YOU START TO BACK UP AND, ON THE ROLL. THE SCREEN BLOCKS OUT THE TOP 1/3. IT CONNECTS AND TELLS YOU, YOUR BLUE TOOTH ITEMS ARE CONNECTED OR NOT. THAT MESSAGE SHOULD BE DELAYED UNTIL AFTER BEING IN REVERSE. THE TOP 1/3 OF THE SCREEN IS PRETTY IMPORTANT. ENGINE NOISE, A WINDING NOISE, ON ACCELERATION. I'LL BE IN TOUCH WITH TOYOTA ON THIS ISSUE, (TELSA MOTOR). THEY ARE AWARE OF THE ISSUE, FRIEND HAD A DRIVE UNIT REPLACED BY TOYOTA ALREADY IN NORTH NJ

NHTSA ID

10717361

Incident

Jan 1, 2015

Mileage

15,000 mi

WHILE DRIVING APPROXIMATELY 70 MPH IN THE HOV LANE OF THE 405 FWY, AN ERROR MESSAGE APPEARED STATING THAT THE CAR WAS IN "NEUTRAL". I TRIED TO SHIFT IT INTO "DRIVE" BUT IT WOULD NOT RESPOND. SINCE THERE WAS NO ROOM IN THE CENTER DIVIDER TO PULL OVER, I COASTED AS SAFELY AS POSSIBLE TO THE RIGHT THROUGH 5 LANES OF TRAFFIC AND STOPPED ON THE RIGHT SHOULDER. I RESTARTED THE CAR AND IT RAN FINE AFTER THAT. THERE WAS A MESSAGE INDICATING AN EV SYSTEM ERROR AND INDICATED I SHOULD IMMEDIATELY TAKE THE CAR TO AN AUTHORIZED DEALER, WHICH I DID. THE DEALER REPLACED THE MOTOR AND THE PROBLEM HAS NOT RETURNED. *TR

NHTSA ID

10567157

Incident

Jan 13, 2014

Mileage

5,490 mi

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.

Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.