2007 Lexus ES350 Visibility Problems

LEXUS ES 350 2007 DASHBOARD IS MELTING AND COMPROMISED. DUE TO THE STICKY MESS THE AIRBAGS WILL NOT DEPLOY PROPERLY AND DEATH WILL LIKELY OCCUR. VERY CONCERNED ABOUT THE TOXICITY OF THE DASHBOARD AS WELL. IT'S MELTING, CHANGING COLOR FROM BLACK TO WHITE AND CRACKING. THIS CARCINOGENIC MATERIAL IS NOW POISONING ALL WHO RIDE IN THE VEHICLE. INCLUDED PHOTO DOES NOT CONVEY THE GLOSSY MELTING ,STICKY REALITY OF IT ALL. THE GLOSSY MELTING REFLECTION CAUSES LOTS OF GLARE AND IMPAIRS VISIBILITY ON SUNNY DAYS. THIS ISSUE MUST BE RESOLVED BEFORE A LIFE IS TAKEN NEEDLESSLY. LEXUS REFUSES TO REPLACE THE DASHBOARD EVEN THOUGH THEY ADMIT THAT ITS A COMPROMISED PART AND HAVE DECEPTIVELY ALLOCATED THIS SAFETY ISSUE AS A WARRANTY PROBLEM THAT HAS EXPIRED. BECAUSE MY VEHICLE IS SELDOM DRIVEN AND GARAGED (69,717K MILES) PROBLEM DID NOT SURFACE UNTIL NOW.

NHTSA ID

11170438

Incident

Dec 3, 2018

Mileage

69,000 mi

THE DASBOARD IS MELTING SEVERELY WHICH CAUSES A BRIGHT GLARE DAY AND NIGHT, CAUSING VISIBILITY AND SAFETY CONCERNS. THERE IS ALSO A VERY OBNOXIOUS SMELL TO IT. I BOUGHT THIS CAR USED AND DIDN'T NOTICE THE ISSUE AT THE TIME. LEXUS SHOULD JUST OWN UP TO IT AND REPLACE THE DASH NO MATTER HOW OLD THE CAR IS SINCE IT IS A SAFETY HAZARD TO ME AND OTHERS ON THE ROAD. I PERSONALLY TRY NOT TO DRIVE DURING THE DAYTIME WHEN ITS THE WORST BUT THATS NOT ALWAYS FEASIBLE.

NHTSA ID

11140816

Incident

Jul 18, 2018

I HAVE A CURVED MIRROR ON THE PASSENGER SIDE OF THE AUTO. THE MIRROR IS DISTORTED. THE OBJECTS IN THE MIRROR ARE CLOSER THAN THEY APPEAR. IT IS DANGEROUS AND MISLEADING. IT CAUSES BACKING UP AND LANE CHANGE ACCIDENTS I JUST RECEIVED A NEW PATENT THAT USES A FLAT MIRROR ON BOTH SIDES OF THE VEHICLE. IT IS CALLED THE "SEE MORE SWITCH" IT IS AN " AUTOMOTIVE SIDE MIRROR CONTROL SYSTEM" WITH NO BLIND SPOTS (PERFECT VIEW) THIS SYSTEM IS AUTOMATIC IN DRIVE AND REVERSE. IT IS AVAILABLE FOR SALE OR LEASE

NHTSA ID

10703013

Incident

Mar 31, 2015

DASHBOARD MELT WHEN THE TEMPERATURE REACH 80 DEGREE WHICH IS MOST DAYS OF THE YEAR IN FLORIDA, COUPLE OF MONTH AGO THE MELTING DASHBOARD IS CAUSING A SEVERE GLARE THAT MAKE VISIBILITY DIFFICULT, AS A RESULT IT IS A HAZARD TO DRIVE THIS CAR EVERY DAY OR FOR MORE THAN ONE HOUR AT THE TIME OR THE TEMPERATURE IS 80 DEGREE OR HIGHER. LEXUS REFUSED TO REMEDY THE DEFECT IN THE PAST AND NOW THAT MANY PEOPLE ARE COMPLAINING LEXUS IS SAYING THE DO NOT HAVE ENOUGH PARTS TO REPLACE ALL THE MELTING DASHBOARD. MEANWHILE I CAN BE KILLED IN A CAR ACCIDENT AND LEXUS COULD CARE LESS. I HAVE THREE YOUNG CHILDREN, SAFETY AND VISIBILITY ARE ESSENTIAL TO DRIVE MY CAR. I NO LONGER FEEL SAFE IN MY LEXUS ES350 2007 AND I LOST MY TRUST IN THE BRAND NAME. I NEED YOUR HELP IN REMEDY MY HAZARD/SAFETY ISSUE CAUSED INTESTINALLY BY LEXUS KNOWING FLORIDA HAS A HIGHER TEMPERATURE THAN MOST OTHER STATES. *TR

NHTSA ID

10670843

Incident

Nov 1, 2013

Mileage

75,000 mi

THE DASHBOARD MELTING AND GETS SHINY AND STICKY IN THE SUN MAKES DRIVING IT WITH GLARE. *TR

NHTSA ID

10628610

Incident

Aug 5, 2012

Mileage

35,000 mi

THE ENTIRE DASHBOARD ON MY VEHICLE IS MELTING. THE CAUSE IS UNKNOWN BUT IT APPEARS TO BE A MATERIAL, OR MATERIAL PROCESS, ISSUE. THE SHINY BLACK MELTING DASHBOARD IS HIGHLY REFLECTIVE. IT IMPAIRS MY VISION ON A SUNNY DAY. I'VE TRIED MANY DIFFERENT TYPES OF SUNGLASSES TO TRY TO MAKE IT EASIER ON MY EYES, BUT NOTHING SEEMS TO HELP. I HAVE TALKED TO LEXUS, THEY AGREED THAT IT'S A PROBLEM BUT THEIR OFFER TO "HELP" PAY FOR THE REPAIR WAS NOT ACCEPTABLE (50% OF ~$3200.00). THE MELTING PROCESS BEGAN ABOUT 2 YEARS AGO, IT WAS A LOCAL PROBLEM (REFLECTIONS ONLY AT CERTAIN SUN ANGLES). CURRENTLY, THE ENTIRE DASHBOARD IS MELTED (REFLECTIONS ALL DAY WHEN THE SUN IS OUT). THANKS! *TR

NHTSA ID

10627433

Incident

Jan 1, 2012

Mileage

50,000 mi

DASHBOARD MATERIAL MELTED CREATING A BLINDING GLARE ON THE INTERIOR OF WINDSHIELD DURING DAYTIME HOURS. DANGEROUS DRIVING CONDITION. *TR

NHTSA ID

10622120

Incident

Jun 1, 2013

DASHBOARD IS MELTING. CAUSING A DANGEROUS GLARE FROM SUNLIGHT, OTHER DRIVER'S HEADLIGHTS, AND STREET LIGHTS. *TR

NHTSA ID

10621211

Incident

Jul 7, 2013

ON JULY 24, 2014 I NOTICED THE DASHBOARD ON THE DRIVER SIDE WAS STARTING TO LOOK STICKY AND SHINY LIKE THE PASSENGER SIDE, BUT DIDN'T THINK ANYTHING OF IT UNTIL I STARTED DRIVING AND COULD NOT SEE CLEARLY OUT OF THE WINDSHIELD BECAUSE OF THE GLARE FROM THE STICKY AND SHINY DASHBOARD. AFTER FURTHER RESEARCH I FIND THAT I AM NOT THE ONLY CONSUMER WITH THIS PROBLEM. IN 2012 I FIRST NOTICED THE STICKY AND SHINY DASHBOARD ONLY ON THE PASSENGER SIDE WHICH I'VE MENTIONED THE ISSUE TO THE DEALER WHO STATED HE HASN'T HEARD ABOUT SUCH ISSUE. I WILL BE BRINGING MY CAR IN AS IT IS NOW AFFECTING MY ABILITY TO DRIVE SAFELY BECAUSE OF THE GLARE ON THE WINDSHIELD AND WILL PRESENT THEM WITH THE MANY OTHER COMPLAINTS SEEN HERE. CLEARLY THIS IS A SAFETY HAZARD THAT LEXUS NEEDS TO ISSUE A RECALL ON BEFORE THE ENTIRE DASHBOARD MELTS AND AFFECTS THE AIRBAGS. I HOPE TO SEE A RESOLUTION FOR ALL SOON BEFORE A FATALITY FROM THIS DEFECT BECOMES NATIONAL NEWS AS THE ACCELERATION ISSUE DID. *JS

NHTSA ID

10616752

Incident

Jun 1, 2012

Mileage

100,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND CAUSING A GLARE ON THE WINDSHIELD. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

NHTSA ID

10611270

Incident

May 9, 2011

Mileage

100,000 mi

DRIVER'S FRONT WINDOW MADE A CLUNK NOISE WHEN GOING DOWN AND THE WINDOW POPPED OUT AND WAS OFF TRACK. DEALER REPLACED UNDER WARRANTY. TWENTY-TWO MONTHS LATER, SAME WINDOW MADE A CLICKING NOISE GOING UP AND DOWN AND AT THAT TIME, DEALER REMOVED DOOR PANEL AND FOUND LOOSE BOLT WHICH THEY TIGHTENED. JAN. 4, 2013, THE RIGHT FRONT WINDOW MADE A SIMILAR CLUNKING NOISE AND POPPED OUT OF ITS TRACK. WINDOW HAD TO BE REPLACED. DEALER COVERED LABOR, BUT NOT PARTS, WHICH AMOUNTED TO $500 INCLUDING TINTING. FORTUNATELY THESE INCIDENTS OCCURRED WHEN THE CAR WAS NOT IN MOTION. *TR

NHTSA ID

10492028

Incident

Jun 11, 2010

Mileage

32,429 mi

MY RIGHT HEADLIGHT BEGAN TO FLICKER AND DID SO FOR SEVERAL WEEKS, THEN THE LEFT ONE STARTED TO DO THE SAME THING. NOW THEY BOTH COMPLETELY SHUT OFF WHEN I'M DRIVING. I NEED TO TURN THEM ON AND OFF SEVERAL TIMES BEFORE THEY COME BACK ON. THIS IS NOT ONLY FRIGHTENING, BUT EXTREMELY DANGEROUS. MAKES ME AFRAID TO DRIVE AFTER DUSK. TO ADD TO THE MATTER...... RECENTLY, MY PASSENGER SIDE WINDOW FELL OFF OF THE TRACK. MY HUSBAND WAS ABLE TO MANIPULATE THE WINDOW TO GET IT TO STAY UP...BUT NOW I AM UNABLE TO USE THAT WINDOW. THIS WEEK MY DRIVER SIDE WINDOW HAS DONE THE SAME THING. WHEN A WINDOW FALLS OUT OF IT'S TRACK IT IS TOTALLY UNEXPECTED AND CAUSES A MAJOR DISTRACTION...ESPECIALLY WHEN IT'S RIGHT NEXT TO YOU ON THE DRIVER'S SIDE! ONE MORE ITEM...... NOW MY SIDEVIEW MIRRORS CHANGE POSITION WHILE I'M DRIVING. I COULDN'T UNDERSTAND WHY WHEN I WAS DRIVING I COULD NO LONGER VIEW VEHICLES IN THE LANES NEXT TO ME AND THEN I REALIZED MY MIRRORS HAD CHANGED. AGAIN, A SAFETY ISSUE BECAUSE NOW I NEED TO READJUST MY MIRRORS WHILE I'M DRIVING. I CAN'T BELIEVE THIS IS THE QUALITY OF A LEXUS! WHAT'S NEXT???? *TR

NHTSA ID

10475310

Incident

Jun 16, 2012

Mileage

62,000 mi

WHILE DRIVING DOWN THE ROAD AT VARYING SPEEDS I HAVE NOTICED THAT THE OUTSIDE MIRRORS ON MY CAR CHANGE POSITION WITHOUT ANY INPUT ON THE SWITCH. DURING THE WEEK OR SO PRIOR TO THE FIRST TIME THAT THIS OCCURRED, I HAD NOTICED THAT WHEN RETURNING TO THE CAR AFTER LEAVING IT PARKED OVERNIGHT THAT THE MIRRORS, SELECTING THE MEMORY SWITCH WOULD RETURN THE SEAT AND MIRRORS TO THEIR PRESET POSITION. HOWEVER THIS HAS NOW PROGRESSED TO WHERE THE MIRRORS WILL CHANGE POSITION WHILE THE VEHICLE IS IN MOTION. THE DRIVER'S MIRROR WILL NOT CHANGE POSITION DRAMATICALLY, HOWEVER THE PASSENGER SIDE MIRROR WILL FREQUENTLY TILT UP TO NEARLY THE FULL EXTENT OF ITS' TRAVEL AND WITHOUT ANY WARNING OR INPUT FROM THE DRIVER. THIS HAS LED TO SEVERAL OCCASIONS WHERE A QUICK GLANCE, ESPECIALLY AT NIGHT, DID NOT SHOW AN OBSTRUCTION ON THE PASSENGER SIDE OF THE CAR AND NEARLY LED TO AN ACCIDENT. PRESSING THE MEMORY RECALL BUTTON NUMEROUS TIMES WILL EVENTUALLY BRING THE MIRROR BACK TO THE SET MEMORY POSITION. THIS IS A SAFETY HAZARD AND I WOULD LIKE MY VEHICLE TO BE REPAIRED. *TR

NHTSA ID

10468905

Incident

Dec 21, 2011

Mileage

100,000 mi

WHILE DRIVING MY 2007 ES 350 I ATTEMPTED TO LET MY PASSENGER SIDE FRONT WINDOW DOWN AND WHEN I TRIED TO LET IT UP IT WOULDN'T GO UP AT FIRST THEN IT CAME UP OFF TRACK UPON LETTING IT UP. *TR

NHTSA ID

10460701

Incident

May 17, 2012

Mileage

65,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE REAR VIEW MIRROR WAS OBSTRUCTING HIS VIEW DUE TO THE HEIGHT OF THE REAR OF VEHICLE. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE CONTACT COULD NOT REMEMBER IF HE HAD NOTIFIED THE MANUFACTURER. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 31,000.

NHTSA ID

10437236

Incident

Feb 1, 2011

Mileage

23,000 mi

IN MAY/JUNE 2011 MY AC WENT OUT AND AUGUST 2011 MY PASSENGER SIDE WINDOW WENT OFF TRACK DUE TO A BROKEN CLIP. I HAVE A 2007 LEXUS ES350 WITH 102,000 MILES. MY WARRANTY RAN OUT JUST BEFORE YEAR 2 DUE TO THE HIGH MILEAGE. I TOOK MY VEHICLE TO THE DEALERSHIP FOR THE AC AND WAS TOLD THE AC EVAPORATOR NEEDED TO BE REPLACED. ALSO, THE TECHNICIAN TOLD MY HUSBAND THAT THE WATERPUMP WAS LEAKING AS WELL AND IT NEEDED TO BE REPLACED. HOWEVER, THE TECHNICIAN FORGOT TO WRITE THE WATER PUMP INFORMATION ON THE TICKET. I CONTACTED LEXUS CONSUMER ASSISTANCE BECAUSE I HAVE HAD CONSTANT PROBLEMS WITH THIS VEHICLE; REPLACED HALOGEN BULBS AT $200+ A PIECE IN 2009, REPLACED DRIVER SIDE WINDOW IN 2010 DUE TO A BROKEN CLIP, AND REPLACED REAR BRAKES IN 2008. LEXUS ONLY AGREED TO PAY 25% OF THE BILL FOR THE REPLACEMENT OF THE AC EVAPORATOR AND NOTHING TOWARDS THE COST OF THE REPLACEMENT OF THE WATERPUMP. I DID NOT CONTACT THEM REGARDING THE PASSENGER FRONT WINDOW. REPLACEMENT OF THE AC EVAPORATOR, WATER PUMP, AND PASSENGER SIDE WINDOW ARE VERY EXPENSIVE IF THE WORK IS DONE AT THE DEALERSHIP. REPLACEMENT OF AC EVAPORATOR IS $1605, WATER PUMP APPROX $3800, WINDOW $520+. LEXUS SAID THAT I HAD TO REPLACE THE ENTIRE WINDOW AND THAT THE CLIPS WERE NOT SOLD SEPARATELY WHEN I REPLACED THE DRIVER SIDE WINDOW. TODAY (8/11), I TOOK MY CAR TO AN AUTO GLASS SHOP AND THEY FIXED MY PASSENGER WINDOW AND REPLACED THE CLIPS FOR ONLY $75. LEXUS IS DECEIVING A LOT OF PEOPLE WHICH IS THE REASON I WANT TO BRING THIS TO THE ATTENTION OF NHTSA. IT SEEMS LIKE A LOT OF THE ISSUES THAT I STATED ABOVE ARE RECURRING WITH OTHER OWNERS. THEREFORE, I'M ASKING NHTSA TO RESEARCH THE NUMBER OF COMPLAINTS AND PROBLEMS WITH THE AC EVAPORATOR, WINDOWS, REAR BRAKES, AND WATER PUMP. THESE SORT OF PROBLEMS SHOULD NOT OCCUR IN A RELATIVELY NEW CAR AND I STRONGLY BELIEVE A RECALL OF THE 2007 LEXUS ES350 VEHICLE NEEDS TO HAPPEN. *TR

NHTSA ID

10418597

Incident

May 26, 2011

Mileage

100,950 mi

THIS MORNING DRIVING INTO WORK I ROLLED UP THE PASSENGER SIDE WINDOW AND IT ROLLED UP TOO FAR AND IS NOW OUT OF THE GROVE. THE NEAREST DEALER IS 1 HR 30 MINS FROM HERE AND WILL NEED TO EITHER TOW THE VEHICLE OR WILL NEED TO TAKE IT TO AN AUTHORIZED REPAIR SHOP. ESTIMATING HUGE $$$S. VEHICLE IS JUST OUT OF WARRANTY. 38,397 MILES. *TR

NHTSA ID

10415466

Incident

Jul 28, 2011

Mileage

38,397 mi

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE FRONT DRIVERS SIDE WINDOW SLIPPED OUT OF ITS TRACKS. AS A RESULT, THE WINDOW WOULD NOT MOVE UP OR DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE WINDOW AND ASSEMBLY WERE REPLACED. THE FAILURE ALSO OCCURRED ON THE FRONT PASSENGER SIDE WINDOW. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS AGAIN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS OR WARRANTIES RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 64,640.

NHTSA ID

10415191

Incident

Jul 23, 2011

Mileage

64,640 mi

I OWN A 2007 LEXUS ES 350 AND ON JUNE 18, 2011 WHILE DRIVING, THE PASSENGER ROLLED DOWN HER WINDOW AND THE WINDOW CAME OFF TRACK WHILE TRYING TO ROLL UP!! WE HAD TO PULL OVER AND MANUALLY READJUST THE WINDOW TO KEEP IT IN PLACE AS IT WAS COMPLETELY COMING OUT OF THE PANEL. THE WINDOW CANNOT BE LOWERED NOW UNTIL I GET IT INTO THE DEALERSHIP. THIS COULD HAVE BEEN DISASTROUS! I HAVE NOTICED NUMEROUS COMPLAINTS ABOUT THE LEXUS'S WINDOWS COMING OUT BECAUSE OF SOMETHING BREAKING. THIS WINDOW IS NOT USED MUCH, SO WHY WOULD BREAKAGE OF CLIPS OR WHATEVER HOLDS IT IN PLACE BREAK? I FEEL IT IT TOO COMMON A PROBLEM AND A RECALL SHOULD BE ADDRESSED. *TT

NHTSA ID

10407552

Incident

Jun 18, 2011

Mileage

58,000 mi

ON 07/2009 WE TOOK OUR 2007 LEXUS ES350 IN FOR SERVICE WITH 20K MILES. IT WAS BEING TAKEN IN FOR A BRAKE PROBLEM, FAULTY VISOR AND VEHICLE TILTED/LEANING. I WAS ADVISED THAT THE BRAKES HAD 1MM LEFT (NEAR BRAKE FAILURE). A LEXUS TECH REPLACED THE BRAKES, VISOR AND CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING. SINCE THEN THE VEHICLE RETURNED SEVERAL TIMES FOR SERVICE INCLUDING BUT NOT LIMITED TO THE FOLLOWING: BRAKES AND TILT/LEANING. THE BRAKES WERE REPLACED AGAIN AND ANOTHER TECH CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING WITH VISUAL AND PHYSICAL INSPECTION. THE TECH MEASURED FROM THE WHEEL WELL TO THE GROUND. THE DEALER REPLACED THE FRONT SUSPENSION BUT THE RESULTS WERE THE SAME. THE VEHICLE IS STILL TILTED/LEANING AND NOW LEXUS IS REFUSING TO FIX IT AND STATED, THEY HAVE DONE ALL THEY CAN DO TO FIX IT. AFTER I COMPLAINT THAT THE VEHICLE IS UNSAFE A CORP FIELD TECH WAS SENT TO INSPECT THE VEHICLE. THE FIELD TECH ALSO CONFIRMED THAT THE VEHICLE WAS TILTED/LEANING AND STATED THAT THEY DON'T CURRENTLY HAVE A REMEDY FOR THIS PROBLEM. THE VEHICLE CURRENTLY HAS 25K MILES. DUE TO THE STATEMENT ABOVE IT LEADS ME TO BELIEVE THE THIS IS A MANUFACTURE DEFECT. *TR

NHTSA ID

10317299

Incident

Jul 10, 2009

Mileage

20,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE AIR AND HEATING SYSTEM RELEASES ALUMINUM TRIHYDRATE THROUGH THE VENTS. AS A CONSEQUENCE HE HAD TO HAVE SURGERY TO STOP HIS NOSE BLEED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIANS HAVE NOT BEEN ABLE TO PROVIDE A REMEDY. HE CONTACTED THE MANUFACTURER TO REQUEST A TOXICITY REPORT. UPON CONTACT A REPRESENTATIVE CONCLUDED THAT ALUMINUM TRIHYDRATE IS COMMONLY USED AS AN ANTACID, THEREFORE THERE WAS NOT ASSOCIATED SAFETY HAZARD. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 15,000.

NHTSA ID

10284925

Incident

May 21, 2008

Mileage

15,000 mi