Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Aug 22, 2018
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Feb 19, 2013
What this page shows
Our database holds 8 NHTSA owner-reported complaints for the 2010 Lexus IS 350. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaints, most recent first
Showing 1–8 of 8
Airbags
Filed Aug 22, 2018
Crash reported1 injury reported
TL* THE CONTACT OWNED A 2010 LEXUS IS 350. WHILE THE CONTACT'S HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE REAR ENDED HIS VEHICLE. THE CONTACT'S VEHICLE SPUN AND STRUCK A BARRIER ON THE PASSENGER SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S HUSBAND SUFFERED FRACTURED RIBS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND THE INSURANCE COMPANY DECLARED THE VEHICLE TO BE A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
NHTSA ID
11121703
Incident
Aug 26, 2015
Mileage
88,000 mi
Airbags
Filed Feb 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID
10948929
Incident
Jun 14, 2016
Airbags
Filed Jan 17, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF AN AIR BAG RECALL AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID
10945712
Incident
May 2, 2016
Airbags
Filed Dec 9, 2016
TAKATA RECALL I RECEIVED A LETTER IN MAY 2016 THAT THERE WAS A RECALL ON THE PASSENGER AIRBAG AND NEEDED TO COME IN FOR SERVICE, I TOOK MY VEHICLE IN AND WAS TOLD THEY HAD NOT RECEIVED THE PARTS AND WOULD NOTIFY ME WHEN THEY WERE AVAILABLE. AS OF 12/09/2016 THEY STILL NAVE NOT RECEIVED WHAT THEY NEED TO FIX MY VEHICLE. I AM VERY DISSATISFIED WITH LEXUS. I WOULD LIKE SOMEONE TO GET THIS PROBLEM RESOLVED AS SOON AS POSSIBLE. IF I DO NOT GET SATISFACTION I MAY HAVE TO CONTACT AN ATTORNEY.
NHTSA ID
10934071
Incident
May 1, 2016
Airbags
Filed Dec 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ID
10929012
Incident
Dec 1, 2016
AirbagsFuel systemVisibility
Filed Jul 4, 2016
THESE THREE ITEMS ARE LISTED AS RE CALL HOWEVER NO ONE HAS CONTACTED THE OWNER OF THIS VEHICLE WHERE CAN WE GET THESE FIXED WE LIVE IN BETHANY BEACH DELAWARE 19930 PHONE # [XXX] OR EMAIL. [XXX] THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ID
10882474
Incident
Jun 6, 2016
Engine
Filed Nov 20, 2013
TL* THE CONTACT OWNS A 2010 LEXUS IS350. THE CONTACT STATED THAT UPON STARTING THE IGNITION, AN ABNORMAL KNOCKING NOISE WAS HEARD FROM OUTSIDE THE VEHICLE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT TAKEN FOR DIAGNOSIS OR REPAIRS. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V395000 (ENGINE). THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL UNTIL JANUARY 2013 BECAUSE OF A MASSIVE WAITING LIST. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
NHTSA ID
10553057
Incident
Nov 5, 2013
Mileage
42,000 mi
Body & structureVisibility
Filed Feb 19, 2013
I WAS DRIVING ON THE FREEWAY AT 65 MILES PER HOUR WHEN THE SIDE VIEW MIRROR ON THE PASSENGER SIDE CAME LOOSE AND WAS DANGLING BACK AND FORTH. ABOUT A WEEK LATER THE SAME THING HAPPENED TO THE SIDE VIEW MIRROR ON THE DRIVERS SIDE. THE MIRRORS WERE NEVER HIT OR IN AN ACCIDENT. I HAVE A LEXUS IS350 2010. *TR
NHTSA ID
10499316
Incident
Feb 6, 2013
Mileage
35,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.