2007 Lexus IS Airbags Problems

The contact's son owned a 2007 Lexus IS250. The contact stated while her son was driving at 15 MPH through an intersection, another speeding vehicle that did not have the right-of-way, crashed into the passenger's side of the vehicle, causing the front end of the vehicle to crash into another vehicle. The contact's son was knocked unconscious. The air bags failed to deploy. There was no warning light illuminated. The emergency services escorted the contact's son to the nearest hospital, where he passed away a few days later. The vehicle was towed and totaled. A police report was filed. The contact stated that the vehicle had previously been serviced and had passed State inspection. The local dealer was not notified of the failure. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 135,000. The contact is requesting a phone call in regards to this case.

NHTSA ID

11571096

Incident

Aug 13, 2022

Mileage

135,000 mi

Air bag light came on out of nowhere, went to take the car in for diagnosis and they stated that the issue code was the airbag B1861 is open in drivers side knee airbag squib circuit. Now all airbags are disabled due to circuit malfunction.

NHTSA ID

11490372

Incident

Oct 10, 2022

The dash is shining and obstructs my view of the road

NHTSA ID

11426068

Incident

May 31, 2021

UNKNOWN The airbag light continues to come on and off, also the check VSC keeps coming on. Not sure what the issue is. I feel unsafe and uncomfortable with this occurring!

NHTSA ID

11424256

Incident

Jul 10, 2021

THE ARS LIGHT COMES ON AND WILL NOT GO OFF, WAS ADVISED THAT LEXUS NO LONGER MAKES THIS PART SO I CAN NOT GET IT FIXED THIS WAS A PART OF A PREVIOUS CAMPAIGN RECALL BUT I AM STILL HAVING THE ISSUE

NHTSA ID

11391000

Incident

Feb 2, 2019

Mileage

175,000 mi

WE HAD THE PASSENGER AIRBAG REPLACED AS PART OF A RECALL. THIS WORK WAS PERFORMED BY A CERTIFIED LEXUS DEALERSHIP. WHEN WE GOT THE CAR BACK AFTER THE REPAIR, THE PASSENGER AIRBAG LIGHT SHOWED 'OFF' EVEN WITH A PASSENGER IN THE SEAT. THIS AIRBAG LIGHT AND SENSOR HAD ALWAYS WORKED CORRECTLY PRIOR TO THE AIRBAG REPLACEMENT BY LEXUS. THERE ARE MULTIPLE COMPLAINTS OF THE AIRBAG WIRING HARNESS BEING TOO SHORT AND THE REPLACEMENT AIRBAG CAUSING THIS SAME ISSUE FOR MANY OTHER LEXUS OWNERS. WHEN WE BROUGHT THE CAR BACK TO LEXUS, THEY SAID WE WOULD NEED TO PURCHASE A NEW ECU SENSOR FOR THOUSANDS OF DOLLARS AND THAT THIS ISSUE WAS NOT PART OF THE RECALL AND NOT CAUSED BY THE REPAIR. AGAIN, THIS ISSUE AROSE DUE TO THE REPLACEMENT OF THE AIRBAG WHICH WAS PERFORMED BY LEXUS AND A REQUIRED RECALL.

NHTSA ID

11366298

Incident

Feb 27, 2019

Mileage

130,000 mi

THE COVER OVER THE FRONT PASSENGER IS DETACHED AND HANGING OPEN. THIS HAPPENED SOME TIME FOLLOWING A RECALL REPAIR. I AM CONCERNED THAT SOMETHING IS WRONG. BOTH FRONT WHEEL BALL JOINTS FAILED AND I WAS TOLD THAT THIS WAS A DANGEROUS SITUATION. I HAD THEM REPLACED AS I WAS TRAVELING AND NOT ABLE TO GO TO A LEXUS DEALER.

NHTSA ID

11342808

Incident

Mar 1, 2019

Mileage

77,500 mi

HELLO. I HAVE THIS 2007 LEXUS IS250 THAT THE DASHBOARD AND ALL 4 DOOR PANELS ARE TEARING APART, BRAKING, MELTING, BUT WORSE FOR MY SAFETY AND MY WIFE THAT WE BOTH DRIVE THE CAR, AND WE FEEL THAT THE FRONT PASSENGER AIRBAG GOING TO COME APART (NOT SAFE)BECAUSE LOOKS LIKE THE WHOLE PIECE WILL CAME OUT OF THE DASHBOARD. I KNOW LEXUS SAID THAT THEY REPLACE SOME BUT MINE WASN'T CALLED AND THE PROBLEM IS TOTALLY VISIBLE THERE. NEED HELP PLEASE. *TR

NHTSA ID

11328184

Incident

Sep 12, 2017

WHEN THE PASSENGER SIDE AIRBAG WAS REPLACED BY LEXUS THE LIGHT FOR THE SEAT AIRBAG APPEARED. THE DEALER AND LEXUS REFUSE TO FIX THIS UNLESS WE PAY $3600. TO BUT A NEW SEAT. THEY CLAIM THIS WAS NOT RELATED TO THE RECALL BUT I KNOW ITS NOT TRUE BECAUSE THE LIGHT DID NOT APPEAR UNTIL THEY FIXED THE DASHBOARD AIRBAG.WE CANNOT HAVE A PASSENGER ON THE CAR AND CANNOT SELL THE CAR IN ITS CURRENT CONDITION

NHTSA ID

11312276

Incident

Dec 1, 2019

AIR BAG SENSOR IN THE FRONT PASSENGER SEAT IS NOT WORKING. THIS IS A SERIOUS SAFETY ISSUE AND DEALERSHIP DOES NOT THINK THIS IS AN ISSUE.

NHTSA ID

11277059

Incident

Apr 5, 2019

TAKATA RECALL. I BOUGHT MY CAR ONLY TWO YEARS AGO AFTER MY FIRST LEXUS LASTED ME UPWARDS OF 350,000 MILES. KEEPING THIS IN MIND I FOUND MY 2007 IS250. I WAS AWARE AFTER BUYING THE CAR (BUT 2 DAYS OUTSIDE OF MY DEALERSHIP WARRANTY *FISHY*) ABOUT THE PASSENGER AIR BAG RECALL. THE DASHBOARD SITUATION IS HARSH. THERE IS A VERY CHEMICAL SMELL COMING FROM MY DASHBOARD, IT FEELS AND PEELS OFF LIKE THE FOAM UNDER IT. IT GETS RIPPED AND TORN TO SHREDS FROM VERY LITTLE FRICTION. I HAVE READ THAT SOME PEOPLE BECAME VERY CONGESTED AND ILL FROM THIS SMELL. IT IS VERY PUNGENT. NOW FOR MY ENGINE, THIS IS A BIG ONE. AS I WAS DRIVING, MY CAR STARTS TO MAKE A LOUD BUT HALLOW CLUNKING NOISE. FOR A LONG TIME I THOUGHT IT WAS MY BRAKES, SO WHEN I GOT THEM CHANGED IT WENT AWAY, FOR A LITTLE. NOW TODAY AS I WAS DRIVING MY CAR (WHICH IS AN AUTOMATIC) COMPLETELY STALLED IN HEAD ON TRAFFIC. LUCKY ME, IVE DRIVEN MANY MANUAL CARS SO I KNEW WHAT TO DO. WHEN I TURNED MY CAR BACK ON, IT HELD IDLE AT 4000 RPM. WHILE GOING 20 MPH IT HOLDS AT 5-6000 RPM. AS WELL AS MY MILES PER GALLON/TANK DROP DRAMATICALLY. WHILE THE CAR IS IN IDLE IN MY DRIVEWAY, IT SHAKES LIKE A FREEZING BABY THROWING A TEMPER TANTRUM.

NHTSA ID

11217382

Incident

Jun 2, 2019

Mileage

152,000 mi

DANGEROUS AIRBAG IN CAR, KNOWN ISSUE THAT DEALER REFUSES TO FIX FOR ME.

NHTSA ID

11001545

Incident

Jun 26, 2017

TAKATA RECALL - IT HAS BEEN OVER 12 MONTHS WITH NO UPDATES OR OFFERS FOR RENTAL CARS OR SETTLEMENT WHILST I AM STILL DRIVING AROUND WITH A COMPROMISED VEHICLE.

NHTSA ID

11000054

Incident

Jun 19, 2017

TAKATA RECALL.... I HAVE BEEN CONTACTING LEXUS OF ORLANDO IN ORLANDO FLORIDA SINCE AUGUST LAST YEAR FOR THEM TO COMPLETE RECALL BUT CONTINUED TELLING ME THAT THEY DO NOT HAVE THE PARTS TO COMPLETE THE RECALL ESTIMATED TIME FOR PARTS TO ARRIVE WAS AROUND DECEMBER OF 2016... IT IS NOW MARCH OF 2017 AND THEY ARE STILL UNABLE TO SUPPLY A SAFE AIRBAG FOR MY VEHICLE

NHTSA ID

10966607

Incident

Aug 10, 2016

Mileage

86,100 mi

TAKATA RECALL IT HAS BEEN SINCE MAY 2016 THAT LEXUS KNEW THAT OUR AIRBAG(S) HAD BEEN RECALLED. WE WERE NOTIFIED WITH AN UPDATE ON JUNE 9, 2016 THAT THEY WOULD FIX THIS BUT DID NOT HAVE A REMEDY YET. THIS WAS OVER 6 MONTHS AGO AND WE ARE STILL UNABLE TO HAVE PASSENGERS RIDE IN THE FRONT SEAT OF OUR CAR. THIS IS EXTREMELY DISAPPOINTING AND IT IS NOT ACCEPTABLE FOR A REMEDY TO TAKE SO LONG TO OCCUR- EVEN IF THE TAKATA RECALL AFFECTED MANY VEHICLES.

NHTSA ID

10945364

Incident

Jun 9, 2016

THE DASHBOARD IS CRACKED, MELTED, AND STICKY. I HAD TO COVER IT UP WITH A NEW MATERIAL FOR COSMETIC REASON. ALSO, VALUE OF THE CAR DECREASED BY $1000 DOLLARS FOR THE DAMAGE. SECOND, THERE IS A LOT OF CREAKING IN THE CAR. THIRD, THE ALTERNATOR DIED AT 120,00 MILES.

NHTSA ID

10930096

Incident

May 15, 2016

TAKATA RECALL BOUGHT THIS CAR FROM CARMAX AND WAS AWARE THERE WAS A RECALL FOR THE AIRBAGS. WE WERE TOLD TO CONTACT THE COMPANY AND WE COULD HAVE THEM REPLACED AT A LEXUS DEALERSHIP. EVERY TIME I GO ONLINE TO SEE IF THE AIRBAGS ARE AVAILABLE I GET A MESSAGE STATING "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. " I HAVE BEEN TRYING TO GET THIS TAKEN CARE OF SINCE AUGUST, THIS IS NOW NOVEMBER. GETTING FED-UP!

NHTSA ID

10925019

Incident

Aug 1, 2016

THE AIRBAG WARNING LIGHT CAME OFF AND ON 3 YEARS OR SO AGO WHEN I HAD STARTED THE CAR AND SOMETIMES WHILE DRIVING. WHEN I BROUGHT THE CAR IN TO THE DEALER THE WARNING LIGHT WAS OFF, AND THE DEALER CHECKED BUT SAID THEY COULD NOT FIND THE CODE. AT THE TIME MY CAR WAS STILL UNDER EXTENDED WARRANTY. NOW THE LIGHT HAS COME ON AGAIN JUST AS I WAS DRIVING OUT AFTER THE CAR WAS SERVICED BY THE SAME DEALER. THEY CHECKED THE CODE AND SAID I NEEDED TO REPLACE THE AIRBAG WIRING HARNESS FOR $2,798. THE DEALER OFFERED TO PAY HALF OF THE COST SINCE I AM NO LONGER COVERED BY THE EXTENDED WARRANTY BUT SINCE THIS ISSUE CAUSES THE AIRBAG TO NOT DEPLOY IN CASE OF AN ACCIDENT I FEEL THAT THE FULL COST SHOULD BE COVERED BY LEXUS, AND A RECALL DONE FOR ALL THE MODELS AFFECTED...UPDATED 12/03/15*BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE MANUFACTURER PAID FOR THE PARTS WHILE THE CONSUMER PAID FOR LABOR. *JS

NHTSA ID

10787718

Incident

Oct 29, 2015

Mileage

95,261 mi

STARTED THE CAR THIS MORNING 3/29/15 AND AIR BAG LIGHT CAME ON. DROVE TO STORE AND CAME BACK LIGHT STILL ON. GOT HOME LIGHT STILL ON. WENT TO AUTO SHOP GAVE ME A CODE OF B1861 SRS DRIVER SIDE KNEE AIR BAG. SOUNDS VERY DANGEROUS AND IM AFRAID THAT THE AIR BAG WONT DEPLOY DURING AN ACCIDENT......UPDATED 12/03/15 *BF

NHTSA ID

10702451

Incident

Mar 29, 2015

Mileage

69,000 mi

THE DASHBOARD PANEL HAS DETERIORATED TO THE POINT THAT IT IS SOFT, TACKY, AND A SIGNIFICANT GLARE IS REFLECTED ONTO THE WINDSHIELD REDUCING A DRIVER'S VISIBILITY. THE DETERIORATION CONTINUES TO WORSEN SPREADING THROUGHOUT THE DASHBOARD WHERE THE PASSENGER AIRBAG IS ENCLOSED. *TR

NHTSA ID

10638917

Incident

May 1, 2014

Mileage

105,000 mi

MY 2007 LEXUS IS250 DASHBOARD HAS STICKY/MELTING ISSUE. WHILE DRIVING DURING SUMMER HOT DAY IN TEXAS, THE MELTING DASHBOARD GENERATES LIGHT REFLECTION ON WINDSHIELD MAKES ME DIFFICULT TO SEE THE FRONT OBJECTS. IT ALSO MAKES ME FEEL UNSAFE BECAUSE AIRBAGS JUST UNDER IT. NOT SURE AIRBAGS GET DEPLOYED IN THE RIGHT TIME OR NOT IF AN ACCIDENT HAPPENS. LEXUS SHOULD RECALL DASHBOARDS. *TR

NHTSA ID

10628390

Incident

Aug 25, 2014

TOOK CAR TO DEALERSHIP DUE TO SHINY AND STICKY DASHBOARD. WAS TOLD THIS IS A KNOWN PROBLEM BUT WILL NOT REPAIR UNDER GOOD WILL SINCE WARRANTY HAS PASSED. DASHBOARD IS EXTREMELY STICKY, WILL THIS CAUSE AIR BAG PROBLEMS DURING AN ACCIDENT? THE SHINY SURFACE ALSO REFLECTS AND MAKES DRIVING DIFFICULT IN SUNLIGHT. *JS

NHTSA ID

10609085

Incident

Jul 5, 2014

Mileage

68,000 mi