The contact owns a 2025 Lexus LS 450H+. The contact stated that while the vehicle was parked and turned off at the Stonebrook Medical Center, the contact exited the vehicle while her mother remained inside the vehicle; however, after returning to the vehicle, the contact was unable to unlock the vehicle using the key fob. The contact attempted to manually unlock the door, and the emergency unlock features failed to operate. The Lexus Roadside Assistance and Stonerook Police Department were contacted. Roadside Assistance arrived on the scene to jump-start the vehicle and was able to unlock the doors. The contact stated that on one occasion during the failure, she was locked inside the vehicle, and neither the electric horn, the hazard lights, nor the emergency features operated as designed. The contact was unable to access the emergency evacuation levers inside the trunk of the vehicle, and the lock override system failed to operate. The contact stated that a bystander was unable to unlock the vehicle from the outside. The contact stated that the failure had occurred approximately fifteen times, and Lexus Customer Service was notified of the failures but offered no assistance. The contact stated that the failure had occurred on several occasions. After each failure Lexus Customer Service was contacted and notified of the failure. The contact received notification from the manufacturer that the failures were unable to be verified.
- NHTSA ID
- 11774516
- Incident
- Oct 15, 2025