Owner-reported complaints naming the electrical system, filed with NHTSA
Data refreshed
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2010 Lexus RX350 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
ELECTRICAL CAUSES HEADLIGHT TO NOT WORK (ON DRIVER SIDE), AND THEN DOOR LOCK WOULD NOT WORK ON DRIVER SIDE AND HAD TO USE KEY FOB . THEN ALL WINDOWS ROLLED DOWN AND CANNOT ROLL THEM BACK UP DEFINITELY NOT SAFE WITH WINDOWS DOWN WHEN OUT OF TOWN.
TAKATA RECALL. STARTED CAR IN THE MORNING DROVE IT TO WORK DIDN'T SMELL ANYTHING IT WAS ABOUT 34MILES ALL HIGHWAY.PARKED THE CAR ( THE CAR WAS NOT IN MOTION AT THE TIME)WENT OUT IN 15 MIN AND THE WHOLE FRONT END WAS ON FIRE. CALLED FIRE DEPARTMENT BY THE TIME THEY GOT HERE IT WAS TO LATE.THIS WAS ON PRIVATE PROPERTY CON EDISON OF NEW YORK. THE CAR ONLY HAD 32,000 MILE AND WAS ONLY MAINTAINED BY LEXUS ALL SERVIVE RECORDS THEY HAVE NOW ITS GOING TO COST ME 18,0000 FOR UPGRADE OR ANOTHER CAR WHEN THIS CAR WAS IN MINT CONDITION DON'T HAVE ANY REPAIR RECORDS THEY WERE STORED IN THE CAR. LEXUS HAS ALL THE CAR RECORDS. THE CAR WENT IN DECEMBER FOR STATE INSPECTION AND OIL CHANGE NOTHING WAS BROUGHT TO OUR ATTENTION
I SUFFERED BACK AND NECK PAIN WHILE LOADING THE REAR TRUNK OF MY LEXUS SUV. THE REMOTE DOOR CONTINUED TO CLOSE AND COULDN'T BE LIFTED FROM MY BODY THAT WAS STUCK BETWEEN THE DOOR AND REAR TRUCK AREA. I HAD TO CRAWL FROM UNDER THE CLOSING DOOR THAT WAS CRUSHING MY BACK TO PREVENT ADDITIONAL INJURIES THAT COULD HAVE BEEN FATAL. THE LEXUS HQ OFFICE WAS CONTACTED AND THERE IS A CURRENT CASE REPORT. THE LEXUS DEALERSHIP LOCATED IN DULUTH GA FIXED THE REAR DOOR FREE OF CHARGE BY PLACING A SENSOR TO OPEN WHEN AN OBJECT OR PERSON IS BLOCKING THE DOOR WHILE CLOSING. OTHERS LEXUS AND TOYOTA SUV OWNERS HAVE EXPERIENCED SIMILAR PROBLEMS WHEN TOLD WHAT HAPPENED TO ME. IM STILL TAKING MEDICATION FOR PAIN CAUSED BY THE INJURIES.
I WAS DRIVING 65 MILES PER HOUR ON THE FREEWAY WHEN I JUST HEARD A BIG LOUD POP I LOOK AT THE SUN ROOF AND SEE SHADDER GLASS COMING DOWN ON ME. THERE WAS A BIG HOLE IN THE MIDDLE AND NOTHING COULD OF HIT ME THERE WAS NO ROCKS NEAR ME... WHEN I STOPED TO CHECK INSIDE THE TRUCK THERE WAS NOTHING THAT SHOWED WHAT COULD OF HIT THE SUN ROOF SUCH AS A ROCK... WE TOOK IT TO THE LEXUS DELAER AND SAID IT WAS THE 1ST TIME THEY HEARD ABOUT THIS... I RESEARCH ONLINE AND THIS IS NOT THE 1ST ONE THAT HAS HAPPEN TO. ALSO THE SUN ROOF WAS POPING UP LIKE THE GLASS EXPLODED UPWORDS NOT AS IF SOMETHING FELT FROM THE TOP OF THE SUNROOF AS PER MANY COMMENTS OF PEOPLE THAT OWN A LEXUS 2010 HAS HAPPENED BEFORE
THE "ENGINE MAINTENANCE REQUIRED" LIGHT WILL NOT RESET ANYMORE AFTER AN OIL CHANGE...EVEN AFTER YOU FOLLOW THE STEPS IN THE USERS MANUAL. IT USED TO WORK BECAUSE I'VE DONE IT BEFORE. NOW, NO MATTER WHAT I DO, IT WON'T RESET. *TR
TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED AFTER PARKING THE VEHICLE IN HER DRIVEWAY FOR OVER FOUR HOURS, SMOKE WAS NOTICED COMING FROM THE INTERIOR OF THE VEHICLE. THE FIRE DEPARTMENT WAS NOTIFIED WHO EXTINGUISHED THE FIRE. THE FIRE MARSHALL STATED THE ORIGIN OF THE FIRE WAS CAUSED BY THE ELECTRICAL WIRING SYSTEM UNDER THE INSTRUMENT PANEL. THERE WERE NO INJURIES AND A REPORT WAS AVAILABLE IF NEEDED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.
HEADS-UP DISPLAY SHOWS DIFFERENT SPEED THAN SPEEDOMETER OVER 70MPH. *TR
2010 LEXUS 450H WON'T START. WE BOUGHT A NEW 2010 LEXUS 450H ABOUT 3 WEEKS AGO, IT ALREADY HAPPENED TWICE, THE CAR JUST WON'T START. BUT AFTER PUSH POWER ON/OFF FEW TIMES, THE CAR STARTS. FIRST TIME IT HAPPENED ON THE MORNING OF NOV 26, WE ARE READY TO GO FOR A WEEKEND TRIP AT 8AM, FOOT ON THE BRAKE AND PUSH THE POWER, ALL LIGHTS GOES ON(EVEN THE HEADLIGHTS), FAN IS ON TOO, BUT NO READY LIGHT, STOPPED IT AND TRIED FEW TIMES, SAME THING, CALLED LEXUS ROADSIDE SERVICE, SAID WILL SEND SOMEONE TO JUMP IN 60 TO 90 MINUTES, I OPENED THE HOOD AND TRY TO FIND BATTERY TO JUMP MYSELF, TAKE A WHILE TO GET THOSE BLACK PLASTIC COVER OFF, DID NOT FIND THE BATTERY, TRY TO START THE CAR AGAIN, AND IT WORKS, THAT IS ABOUT 30 MINUTES AFTER PROBLEM FIRST OCCUR. DROVE 4 HOURS TO A WEEKEND TRIP, SATURDAY, USED CAR FEW TIMES, EVERYTHING IS FINE, THEN SAME THING HAPPENED ON SUNDAY, START AND STOP FEW TIMES, AND IT WORKS. *TR
NAV SYSTEM MANUAL ENTRY IS DISABLED WHEN CAR IS IN MOTION. FORCES USER TO USE VOICE COMMANDS. VOICE RECOGNITION IS POOR - HAS DIFFICULTY IN RECOGNIZING WORDS SUCH AS MONTREAL, OTTAWA. STREET NAMES HAVE TO BE EXACTLY FOR EXAMPLE AVENUE MAIN, IF MAIN IS SAID IT WILL NEVER FIND IT. DOES NOT HAVE THE OPTION OF SELECTING INTERSECTION WHEN DRIVING. ALL THIS MAKE THE NAV SYSTEM A SAFETY HAZARD. DRIVER BECOMES DISTRACTED TRYING TO GET THE ENTRY INTO THE SYSTEM. SLOWS DOWN, DRIFTS IN LANE. THIS IS MORE DANGEROUS THAN ALLOWING THE DRIVER TO ENTER DATA MANUALLY. THERE IS AN AFTER MARKET OVER-RIDE AVAILABLE - WHICH THE SERVICE MANAGER SAYS, IF INSTALLED WILL NOT VOID WARRANTY. BUT FROM A SAFETY PERSPECTIVE, LEXUS SHOULD OFFER A USABLE SYSTEM OR REFUND USERS THEIR MONIES AND DISABLE A DANGEROUS FEATURE. *TR
NAV SYSTEM DOES NOT DISTINGUISH HEIGHT ON HIGHWAYS. THIS IS VERY DANGEROUS ON ELEVATED HIGHWAYS - AS NAV SYSTEM ASKS DRIVER TO TAKE EXITS THAT DON'T EXIST. AS A RESULT WILL CAUSE A DRIVER TO PANIC - LEADING TO AN ACCIDENT SITUATION. NOWHERE IN THE ADVERTISING DOCUMENTATION DOES IT STATE THAT IT CANNOT DISTINGUISH ELEVATED HIGHWAYS AND SIDE ROADS. LEXUS CHARGES A PREMIUM FOR THIS DEVICE AND IT IS A SAFETY CONCERN TO DRIVERS UNAWARE OF ITS FAULTS. MOREOVER, THERE SHOULD BE A WAY FOR CAR COMPANIES TO BE ACCOUNTABLE ON THE QUALITY OF ELECTRONICS THEY DELIVER. A NOTICE TO ALL OWNERS WITH THE NAV SYSTEM SHOULD BE SENT OUT. CAR DEALER ACKNOWLEDGES NAV SYSTEM DEFICIENCY. NO FIX AVAILABLE. SUBSTANDARD PRODUCT FOR A LEXUS AUTOMOBILE. *TR
NAVIGATION SYSTEM DOES NOT IDENTIFY POI'S SUCH AS GAS STATIONS ALONG ROUTE. THIS IS DANGEROUS AS WHEN THE NAV SYSTEM IS USED AS A PRIMARY INFO SOURCE - LOOKING FOR A GAS STATION, ONE CANNOT BE FOUND. LEAVES USER IN A PANIC STATE - WHICH CAN LEAD TO DANGEROUS SITUATIONS. LEXUS - SOLD AN INTEGRATED NAV SYSTEM - WHICH IS SUPPOSED TO BE A REFERENCE WHEN TRAVELING. THIS REFERENCE IS UN-RELIABLE AND SHOULD BE RECALLED FOR A FIX AS A SAFETY ISSUE. DISCUSSED THIS WITH SALES PERSON AT DEALER, ACKNOWLEDGED VERBALLY THAT THE NAV SYSTEM HAS PROBLEMS - NO UPGRADES AVAILABLE. *TR
TL* THE CONTACT OWNS A 2010 LEXUS RX 350. WHILE ATTEMPTING TO PARK THE VEHICLE, THE CONTACT STATED THE VEHICLE ABNORMALLY LUNGED FORWARD AND STALLED. THIS WAS NOT THE FIRST OCCURRENCE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THEY WERE AWARE OF THE FAILURE BUT HAD NOT DEEMED THE ISSUE AS A SAFETY CONCERN. THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 2,450. UPDATED 07/06/10. *LJ THE CONSUMER STATED WHEN GOING FROM REVERSE TO DRIVE ON THE STREET, THE VEHICLE WOULD STALL. UPDATED 09/21/10
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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