Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 4 NHTSA owner-reported complaints for the 2020 Lexus Ux, most frequently naming the brakes, driver assistance and electrical categories. 46 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Dec 2023 | 1 | 1 |
| Mar 2024 | 1 | 2 |
| Jan 2025 | 1 | 3 |
| Apr 2026 | 1 | 4 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
The contact owns a 2020 Lexus UX 250H. The contact stated that while driving approximately 40-50 MPH, the sunroof shattered without impact. The vehicle was taken to the dealer, where it was diagnosed with a spontaneous tempered glass failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 50,370.
I am [XXX] old, have been driving since I was 16, and until this incident, have never been in an accident. On [XXX], I was parallel parking in my friend's quiet suburban neighborhood, as we do yoga together every Sunday morning. I reversed into the space. Then I wanted to pull forward slightly to straighten out my vehicle. As I shifted into drive, I recall hearing the engine rev. My foot was on the brake but the car lurched forward at about 25 mph and rammed into the car parked in front of me, crunching his rear tail light and bumper and damaging the front of the passenger side of my vehicle. As soon as my car hit the car in front of me, it stopped. My foot was on the brake during the entire incident. Lexus is supposed to finish their 45 day investigation soon. But they did not seem concerned that I am still driving this vehicle. I am worried it could happen again and this time could be far worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
What component or system failed or malfunctioned, and is it available for inspection upon request? My Lexus 2020 UX200's brake malfunctioned and caused a crash accident into a restaurant on February 29th. It was inspected by Lexus Liability and an independent mechanic on March 13th, 2024. How was your safety or the safety of others put at risk? The accident is a horrible experience for me go through when the Lexus failed to stop without fault on my part. It put myself and people in the restaurant in great risk of serious injuries. Has the problem been reproduced or confirmed by a dealer or independent service center? The independent mechanic my husband and I hired conducted assessment and confirmed that the accident was caused by brake module malfunction. The Lexus freeze data shows Brake module voltage from ecu appears to have dropped to 8.6 volts prior to accident which caused the brake module malfunction. At the time of inspection, the voltage was 13.8. It appears that the voltage drops intermittently. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer Lexus inspected the car on March 13th under product liability Case #240301000412. There is a police report. Insurance AAA totaled the car without inspecting the braking system. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The car was originally purchased as a brand new car in 2020 and regularly maintained by Lexus dealer. But the engine did not start one time with warning sign that the remote key can not be detected. Dealer replaced the car battery for this problem. There were times when the doors do not open for a few minutes. There were a few times that it seemed that the car did not come to a complete stop. There are many times that the car would jerk a bit and come to a sudden stop on its own when the car was driven normally and safely.
The contact owns a 2022 Lexus UX200. The contact stated that the check engine warning light was illuminated. While driving approximately 30 MPH, the vehicle stalled. While accelerating from a stop, the vehicle stalled. The contact stated that the transmission was slipping while driving at various speeds. The driver restarted the vehicle, waited an hour, and the vehicle restarted. The contact stated that the warning light disappeared. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed her about a transmission code and that the vehicle was stuck in the off position. The vehicle was taken to the local dealer, who informed the contact about the DTC codes that were found. The mechanic diagnosed the vehicle and located debris in the transmission and recommended that the transmission be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered assistance for the repair. The approximate failure mileage was 107, 000.
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
ENGINE
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.
ENGINE
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.
ELECTRICAL SYSTEM
OBSOLETE NOTICE February 2, 2026: This bulletin is now obsolete. Please see L-SB-0004-26.
ELECTRICAL SYSTEM
Some 2018 – 2025 model year Lexus vehicles equipped with the Enform™ 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.
STRUCTURE:BODY
Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
ELECTRICAL SYSTEM
Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, user errors, and compatibility issues with other vehicle systems and external applications encountered while operating telematics features.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.