Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 4 NHTSA owner-reported complaints for the 2020 Jaguar E-Pace, most frequently naming the engine, electrical and powertrain (other) categories. 261 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Dec 2023 | 1 | 1 |
| Aug 2025 | 1 | 2 |
| Oct 2025 | 1 | 3 |
| Jul 2026 | 1 | 4 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
I WAS DRIVING THE CAR AND THERE WERE NO INDICATIONS OF AN ISSUE. THEN THE CHECK ENGINE LIGHT CAM ON AND IMMEDIATELY STARTED TO FLASH AND BEFORE i COULD GET TO THE SIDE OF THE ROAD THE ENGINE JUST SHUT OFF.
Vehicle Information 2020 Jaguar E-PACE VIN: [XXX] Approx. mileage: 84,000 Component Affected: Powertrain / Cooling System / Engine Complaint Description: My 2020 Jaguar E-PACE began showing coolant-related warnings and mechanical issues around 60,000 miles. Despite professional servicing, the vehicle experienced a catastrophic failure at 84,000 miles. The vehicle is now completely inoperable and parked dead in my garage. Jaguar Land Rover provided contradictory instructions: they advised I visit a JLR retailer, but later questioned me for adding oil at a certified shop. Most concerning is that Ms. Jeane Meyer, Executive Liaison at JLR, closed the case without even offering an inspection or diagnostic. She told me I was “on my own” with the issue, showing complete disregard for customer safety or support. This is a major mechanical failure in a vehicle under 5 years old, and I believe it indicates a manufacturer defect. I am requesting NHTSA to investigate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I own a 2020 Jaguar E-PACE (VIN: [XXXX]). At around 84,000 miles, the vehicle experienced a complete transmission failure that requires over $20,000 in repairs. This failure occurred despite multiple prior visits to the dealership for coolant-related warnings and repairs. The vehicle is less than 5 years old. I believe this may be a manufacturing defect affecting the powertrain or cooling system. The failure poses serious safety concerns, especially considering the sudden loss of power on the road. I request an investigation into this issue. •VIN: [XXX] •Mileage: ~84,000 •Dealer/City: Jaguar North Miami – 2300 NE 151st St, North Miami, FL 33181 Key history (summary): •Coolant warnings logged five times: [XXX] [XXX] (linked to water-pump leak/repair); [XXX]; [XXX]; [XXX]. •Documented repair: Water-pump replacement on 06/17/2022. *Please escalate this matter*: I cannot justify absorbing a $20,000 repair for what is clearly a manufacturer defect on a five-year-old Jaguar, and I don’t want this issue to end my relationship with the brand. A prompt intervention would go a long way in restoring my trust. Thank you for your time and leadership. I’m available anytime at the number below. Sincerely, [XXX] – Florida, USA [XXX] · [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The engine coolant light is on consistently. I had to start taking pictures. I was told by a service advisor that a recall was just done on the E-Pace. Yet I have never received any documentation at all. This issue has been going on since 2020. The car cabin has filled with fumes, several times while driving. I had to start taking pictures., because AutoNation Jagur/Land Rover Southbay declined to give me documentation for all of the times I came in for a TOPOFF. I could not download all of the repair orders, and manufacturer correspondence. Thank you for looking into this matter.
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
Exhaust System Oxygen (O2) Sensors - Extended Warranty
ELECTRICAL SYSTEM
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
After vehicle off, the fan continues to run at high speeds.
ENGINE
Coolant fan may continue running at high speed after ignition shut-off
POWER TRAIN
MIL Illuminated.
Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.