RoadVitals

2020 Mack Granite (gu)

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Aug 25, 2023
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2020 Mack Granite (gu). 4 safety recalls have been issued covering this model year; and 103 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
23V600000

EXTERIOR LIGHTING:TURN SIGNAL

Aug 25, 2023
27,418 units potentially affected
The defect: Mack Trucks, Inc. (Mack) is recalling certain 2015-2023 GU and GR vehicles. The turn signals may be positioned incorrectly, reducing their visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: Low turn signal visibility may not alert other drivers to a turning vehicle, increasing the risk of a crash.
The remedy: Dealers will add additional turn signal lighting, free of charge. Owner letters were mailed September 25, 2024. Owners may contact Mack's customer service at 1-800-866-1177. Mack's number for this recall is SC0448.
Mack Trucks, Inc.Manufacturer number SC0448View on NHTSA.gov
21V476000

SUSPENSION:MULTIPLE AXLE

Jun 25, 2021
8 units potentially affected
The defect: Mack Trucks, Inc. (Mack Trucks) is recalling certain 2020-2021 Granite vehicles equipped with certain SL2065 steerable lift axles. The lower rear pivot cap screws may not be long enough to sufficiently engage the locking feature of the corresponding nuts.
The risk: The short screws can cause the hardware to separate from the suspension system and become a road hazard, increasing the risk of a crash or injury.
The remedy: Mack Trucks will inspect the suspension system and replace the lower rear pivot cap screws, as necessary, free of charge. Owner notification letters were mailed on July 30, 2021. Owners may contact Mack Trucks' customer service at 1-800-866-1177. Mack Trucks' number for this recall is SC0426.
Mack Trucks, Inc.Manufacturer number SC0426View on NHTSA.gov
21V233000

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE

Apr 1, 2021
557 units potentially affected
The defect: Mack Trucks, Inc. (Mack) is recalling certain 2018-2022 Anthem (AN), Granite (GR/GU), and Pinnacle (CHU/CXU/PI) vehicles equipped with "camelback" rear suspension and electronic stability control. The vehicles may not stay in their lane at certain speeds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 136, "Electronic Stability Control Systems on Heavy Vehicles."
The risk: A vehicle that drifts out of its lane increases the risk of a crash.
The remedy: Mack will notify owners, and dealers will reprogram the vehicle control units, free of charge. The recall began on April 21, 2021. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0423.
Mack Trucks, Inc.Manufacturer number SC0423View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CBR-1008 202404

POWER TRAIN

CBR: Equipped With An Automated Manual Transmission Model D or F ( AMT-D, AMT-F, mDrive) Missing X1 Value In VDA And Default Settings Guidelines, ParameterP1AOB; Fault Code P1052-54, Error 40,Or Error 18 Encountered During Clutch Or Tran.

CBR-2013 202404

ENGINE AND ENGINE COOLING

CBR: Turbo Compound (TC) Hot Side Noise, Diagnostic Information.

CBR-2139 202403

ENGINE AND ENGINE COOLING

CBR: Vehicles built with an 11 liter engine may experience a complaint of excessive fuel in the oil. It is possible that the source of the fuel is the rear fuel galley plug in the cylinder head.

CBR-2350 202402

ELECTRICAL SYSTEM

CBR -Telematics Gateway (TGW) Connect Ability Issues

S3630 202402

ENGINE AND ENGINE COOLING

Service Campaign - MP8 Stainless Oil Pan.

CBR-2347 202402

ELECTRICAL SYSTEM

CBR - Active "Set Park Brake" Message On Drivers Information Display (DID).

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mack Granite (gu) by model year
YearComplaintsRecallsInvestigationsIssue Index
2025000—
2024000—
2023010—
2022030—
2021040—
2020Viewing040—
2019040—
2018140—
2017130—
2016081—
20151120—
20140130—
20130100—
20120130—
2011040—
2010040—
2009010—
2008000—
2007000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.