RoadVitals

2017 Mack Granite (gu)

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Dec 11, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Aug 25, 2023
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
1 injuries, 0 deaths reported

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2017 Mack Granite (gu), most frequently naming the other / unspecified category. 3 safety recalls have been issued covering this model year; and 198 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
23V600000

EXTERIOR LIGHTING:TURN SIGNAL

Aug 25, 2023
27,418 units potentially affected
The defect: Mack Trucks, Inc. (Mack) is recalling certain 2015-2023 GU and GR vehicles. The turn signals may be positioned incorrectly, reducing their visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: Low turn signal visibility may not alert other drivers to a turning vehicle, increasing the risk of a crash.
The remedy: Dealers will add additional turn signal lighting, free of charge. Owner letters were mailed September 25, 2024. Owners may contact Mack's customer service at 1-800-866-1177. Mack's number for this recall is SC0448.
Mack Trucks, Inc.Manufacturer number SC0448View on NHTSA.gov
16V929000

SUSPENSION:FRONT:HUB

Dec 23, 2016
200 units potentially affected
The defect: Mack Trucks, Inc. (Mack) is recalling certain model year 2012, 2014-2015 and 2017 Granite (GU), 2012-2017 Pinnacle (CHU, CXU), and 2013-2015 and 2017 Titan (TD) trucks manufactured January 7, 2011, to September 29, 2016. The affected vehicles were built with front wheel hubs that cannot support the gross axle weight rating of the front axle.
The risk: Overloaded front wheel hubs can result in premature failure of the hubs, bearings, and the related components, which can cause the front hub assembly to separate from the front axle. Because of this, the driver may lose control of the vehicle or parts may be dropped on the road, increasing the risk of a crash.
The remedy: Mack will notify owners, and dealers will replace the hub assemblies, free of charge. The recall began on February 16, 2017. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0406.
Mack Trucks, Inc.Manufacturer number SC0406View on NHTSA.gov
16V098000

STEERING

Feb 19, 2016
1,187 units potentially affected
The defect: Mack Trucks, Inc. (Mack) is recalling certain model year 2016-2017 Granite (GU) and TerraPro (MRU) trucks manufactured from November 9, 2015, through January 19, 2016. The affected trucks may be missing a roll pin to secure the upper steering yoke to the steering shaft.
The risk: If the roll pin is missing, the steering shaft may disconnect from the yoke, resulting in a complete loss of steering and increasing the risk of a crash.
The remedy: Mack will notify owners, and dealers will inspect the vehicles and replace the steering shaft if the roll pin is missing, free of charge. The recall began on April 1, 2016. Owners may contact Mack customer service at 1-610-709-2131. Mack's recall campaign number for this recall is SC0400.
Mack Trucks, Inc.Manufacturer number SC0400View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Dec 11, 2018
Crash reported1 injury reported

THIS REFERRAL INVOLVES A DUMP TRUCK INJURY ACCIDENT RESULTING IN THE VEHICLE OVERTURNING. I AM A KY OSHA COMPLIANCE OFFICER ASSIGNED A COMPLAINT IN REGARDS TO THIS VEHICLE. THE COMPLAINANT ALLEGES THAT THE TRUCK NEEDED NEW TIRES. THEY ALLEGE THAT A BLOWN WORN TIRE CAUSED THIS ACCIDENT. THE ACCIDENT HAPPENED NEAR MARION, KY. THE TRUCK IS NOW IN A COLLISION REPAIR CENTER AT 945 NANDINO BLVD IN LEXINGTON, KY. I INSPECTED THE VEHICLE AND IT HAD A WORN INNER RIGHT REAR TIRE. THE TRUCK WAS LOADED WITH 25 TONS OF GRAVEL AND TRAVELING AT APPROXIMATELY 45 MPH WHEN THE DRIVER LOST CONTROL OF THE VEHICLE WHICH EVENTUALLY OVERTURNED. NO OTHER VEHICLES WERE INVOLVED. SINCE THIS IS MORE OF A DOT ISSUE I AM REFERRING THE MATTER TO DOT FOR POSSIBLE FOLLOW UP WITH KY CVE. MY NAME IS [XXX]I AM ATTACHING THE POLICE REPORT ON THE INCIDENT. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

NHTSA ID
11160663
Incident
Oct 9, 2018

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CBR 2362-3 202604

POWER TRAIN

CBR - Mack Carrier Nut Adhesive Change.

CBR 2573-1 202604

POWER TRAIN

CBR - Mack Chassis - Through Shaft Bearing Retainer Breakage On Mack Carriers.

CBR 820-9 202601

ENGINE; VEHICLE SPEED CONTROL

CBR - Mack Chassis - Engine Brake Only Works With The Brake Pedal, No Function During Cruise. US07 And Newer Emissions, Model Year 2008 And Newer.

CBR 2107-22 202601

ENGINE

CBR - Mack DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions to US22+OBD2023 (DOES NOT APPLY TO AN(4) and PR(4)).

CBR 2171-11 202511

ELECTRICAL SYSTEM; ENGINE

CBR - Mack Temperature Sensor Troubleshooting Guide

CBR 2488 072025

ELECTRICAL SYSTEM

CBR - A significant GPS reporting issue is affecting fleet operations, with trucks maintaining back-office communication but failing to transmit GPS location data.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mack Granite (gu) by model year
YearComplaintsRecallsInvestigationsIssue Index
2025000—
2024000—
2023010—
2022030—
2021040—
2020040—
2019040—
2018140—
2017Viewing130—
2016081—
20151120—
20140130—
20130100—
20120130—
2011040—
2010040—
2009010—
2008000—
2007000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.