RoadVitals

2020 Mack Pinnacle (chu)

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Feb 26, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Apr 1, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2020 Mack Pinnacle (chu), most frequently naming the exterior lighting category. 4 safety recalls have been issued covering this model year; and 130 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Exterior lighting1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V233000

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE

Apr 1, 2021
557 units potentially affected
The defect: Mack Trucks, Inc. (Mack) is recalling certain 2018-2022 Anthem (AN), Granite (GR/GU), and Pinnacle (CHU/CXU/PI) vehicles equipped with "camelback" rear suspension and electronic stability control. The vehicles may not stay in their lane at certain speeds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 136, "Electronic Stability Control Systems on Heavy Vehicles."
The risk: A vehicle that drifts out of its lane increases the risk of a crash.
The remedy: Mack will notify owners, and dealers will reprogram the vehicle control units, free of charge. The recall began on April 21, 2021. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0423.
Mack Trucks, Inc.Manufacturer number SC0423View on NHTSA.gov
19V896000

STEERING:LINKAGES:DRAG:LINK:CONNECTION

Dec 16, 2019
80 units potentially affected
The defect: Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem (AN), Granite (GR), and Pinnacle (PI) vehicles. The castle nuts and cotter pins used to connect the steering drag link to the pitman arm and steering arm may have not been correctly installed, potentially causing separation of the drag link.
The risk: If the drag link separates, loss of steering control my occur, increasing the risk of a crash.
The remedy: Mack will notify owners, and dealers will inspect the drag link attachment points, repairing them, as necessary, free of charge. The recall began January 14, 2020. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0420.
Mack Trucks, Inc.Manufacturer number SC0420View on NHTSA.gov
19V209000

EXTERIOR LIGHTING

Mar 18, 2019
43 units potentially affected
The defect: Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem and Pinnacle trucks. The conspicuity reflectors at the back of the cab may be blocked by the exhaust system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
The risk: If the reflectors are blocked, the vehicle's visibility to other drivers may be reduced, increasing the risk of crash.
The remedy: Mack has notified owners, and dealers will install additional reflectors on the back of the cab, free of charge. The recall began April 10, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0418.
Mack Trucks, Inc.Manufacturer number SC0418View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Exterior lighting
Filed Feb 26, 2020

LED HEADLIGHT DO NOT GENERATE ENOUGH HEAT TO MELT ANY SNOW. A HALF AN HOUR DRIVING TIME IN STEADY SNOW RESULTS IN THE LIGHTS BEING TOTALLY COVERED BY SNOW AND COMPLETELY USELESS FOR ILLUMINATION AFTER DARK. STOPPING ON THE SIDE OF THE ROAD TO CLEAN OFF THE LIGHTS EVERY 15MINUTES IS NOT A REASONABLY SAFE ANSWER TO THIS PROBLEM. LENSES MUST BE HEATED.

NHTSA ID
11311568
Incident
Feb 25, 2020
Mileage
17,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CBR-1008 202404

POWER TRAIN

CBR: Equipped With An Automated Manual Transmission Model D or F ( AMT-D, AMT-F, mDrive) Missing X1 Value In VDA And Default Settings Guidelines, ParameterP1AOB; Fault Code P1052-54, Error 40,Or Error 18 Encountered During Clutch Or Tran.

CBR-2013 202404

ENGINE AND ENGINE COOLING

CBR: Turbo Compound (TC) Hot Side Noise, Diagnostic Information.

CBR-2350 202402

ELECTRICAL SYSTEM

CBR -Telematics Gateway (TGW) Connect Ability Issues

CBR-2014 202402

SUSPENSION

CBR - Driveline Noise, Suspension Ride Height Too High, Suspension Will Not Exhaust - Chassis Built 2016w01 And Newer.

CBR-202 202402

POWER TRAIN

CBR - Automated Manual Transmission ( AMT ) Flywheel Pilot Bearing Wear On Input Shaft.

CBR-2347 202402

ELECTRICAL SYSTEM

CBR - Active "Set Park Brake" Message On Drivers Information Display (DID).

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mack Pinnacle (chu) by model year
YearComplaintsRecallsInvestigationsIssue Index
2022020—
2021020—
2020Viewing140—
2019030—
2018020—
2017030—
2016031—
2015041—
2014041—
2013031—
2012080—
2011070—
2010000—
2009000—
2008000—
2007000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.