2024 Maserati Grecale

I recently completed a 3K+ mile trans-continental drive from [XXX]/[XXX] to [XXX] where I now reside. A service appointment scheduled mos ago in March w/ Maserati of [XXX] could not be honored due to their untimely permanent closure. I was made aware of this closure upon dialing in to confirm my service appt. & being immediately rerouted to Dodge/Jeep. This prompted me to take my vehicle to [XXX] where the Manager there was kind enough to top off my fluids & balance my tires however, w/ no appointment & no staff, the vehicle could not be seen. This is where things get 2x as sticky. While traveling east on XXX through the blazing summer heat in [XXX] & [XXX] this past XXX, the SUV began to perform erratically, requiring me to pull over. I was enabled to make it to [XXX] where the check engine light as well as multiple other dashboard warnings came on & as not to void the warranty, I had the car towed directly into Maserati of [XXX] for IMMEDIATE service. Upon having the vehicle evaluated in [XXX], 48 hrs later I received a "bill of good health" enabling me to traverse the remaining 380 miles to [XXX], yet for the past 60 days I have had to have the vehicle jump-started upon entering it some 4x just to get it to move! This is NOT the reliability that any consumer would come to expect when leasing a luxury vehicle from a brand as reputable as Maserati! Most recently, on XXX I was required to have the vehicle jump-started & towed to the nearest service dept. located in [XXX]. In doing so, while attempting to start it in preparation of the pending tow, the door shut & I became physically LOCKED INSIDE! Yes. Locked inside as all lock & safety components are electrical. I still suffer from PTSD & this is the largest safety breach I have ever observed! Having issued service, I was contacted on XXX to retrieve my vehicle. I arrived promptly just to view that it wouldn't start - AGAIN! This vehicle is defective & I do NOT feel safe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

NHTSA ID

11771179

Incident

Oct 7, 2026

Grecale Moaning Noise From Braking System

Stop Service actions. Please be advised that the Rapid Updates listed in the attachment will be closed effective October 31, 2026. From that date onward, claims submitted with Cost Code 23 will no longer be accepted. In addition, effective from the date of this communication, the Mandatory status will be removed from all listed campaigns to facilitate their management during the period preceding closure. We kindly ask you to review the attached list and plan the necessary activities to ensure proper campaign closure. For any questions or support, please contact your RAM. Thank you for your cooperation. TECHNICAL SERVICE OPERATIONS Campaign Number 736: M182 Front Suspension Caster Rods Replacement 748 MC20 Front suspension knocking noise 769 MC20 Doorsill Carpets 10/31/2026 790 MC20 Passengers Seat Stuck NA 10/31/2026

Grecale – BCM Parameter Alignment. Due to a manufacturing anomaly, on some vehicles the timing parameter for locking the doors with the keys inside the passenger compartment may not be correctly configured. The function, known as the “surfer maneuver”, can be selected by the customer and may therefore not be correctly set.

Grecale Driveshaft Flex Disc Characteristics This Technical bulletin serves as a guide and provides info regarding wear characteristics of the driveshaft “Flex Disc” and to recognize which condition of this component is considered compliant and therefore avoid unnecessary replacements.

Grecale MHEV – Updated Transmission Removal Procedure for Fuel System Repairs For Grecale Hybrid (MHEV) vehicles, repairs involving the high-pressure fuel pump area or the associated high-pressure fuel lines previously required removal of the complete powertrain assembly.

Maserati Coolant Fluid Color Change. The previous pink coolant and the new purple coolant are fully compatible and may be mixed without affecting coolant quality, performance, or system behavior.