Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2013 Mazda CX-5 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 15 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
THE REAR HATCH FAILS TO OPEN IN COLD WEATHER. I HAD TO CLIMB IN THROUGH THE CAR AND OPEN A SMALL HATCH TO OPEN THE LIFT GATE MANUALLY. AFTER I OPENED IT MANUALLY IT WORKED PROPERLY THE REST OF THE DAY. . CONTINUES TO FAIL INTERMITTENTLY WHEN VEHICLE IS PARKED OVER NIGHT IN COLD WEATHER.
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO TUSTIN MAZDA (LOCATED AT 28 AUTO CENTER DR, TUSTIN, CA 92782) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER, GREEN LINCOLN MAZDA, WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER KEPT STATING THE CONTACT WOULD HAVE TO WAIT FOR THE SECOND NOTICE, DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *AS
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I RECEIVED A SAFETY RECALL OF MY MAZDA CX5 IN OCTOBER 2016. IT IS RECALL 9916H LIFT GATE STAY DAMPER CONCERN. I HAVE BEEN CALLING THE MAZDA AT THE AVENUES , JACKSONVILLE, FL, TO GET IT FIXED SINCE OCTOBER. AS OF JANUARY 7, THERE ARE STILL NO PARTS AND THEY DON'T KNOW WHEN THEY WILL GET PARTS.
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. WHILE THE VEHICLE WAS PARKED, THE LIFTGATE FAILED TO OPEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,835. THE VIN WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
WE BOUGHT OUR CX-5 IN APRIL 2013. LAST NIGHT WHEN I WENT TO GET IN MY CAR I NOTICED A CRACK IN THE BOTTOM MIDDLE OF THE WINDSHIELD ITS ABOUT 12 INCHES LONG AND CURVES LIKE A HOOK. WHEN I PARKED MY CX-5 THERE WAS NO CRACK. WHEN WE CALLED DEALER WHERE WE BOUGHT THE CAR HE STATED "A ROCK HIT IT" WITHOUT EVEN LOOKING AT THE CRACK. MY HUSBAND LET HIM KNOW THAT A ROCK DID NOT HIT THE WINDSHIELD AS IT WAS SITTING IN OUR YARD. I AM WORRIED THAT IF I TAKE MY CAR UP TO THE DEALERSHIP THEY WILL DO THE PEN TEST AND STATE THAT IT WAS CAUSED BY A ROCK. THERE ARE NO STARS OR CHIPS ON THE WINDSHIELD. WOULD LIKE TO KNOW IF THERE IS A WAY TO CONFIRM THIS CRACK BEFORE THEY DO A PEN TEST? *TR
WALKED OUT TO CRACKED WINDSHIELD (1/4 WAY ACROSS VEHICLE) 6 MONTHS AFTER PURCHASED. WAS TOLD BY DEALER WOULD NOT COVER UNDER WARRANTY BECAUSE OF SMALL NICK AT END OF CRACK WAS THICKER THAN DOLLAR BILL. 4 MONTHS LATER, DISCOVERED CHIP IN WINDSHIELD. DURING FIX, CRACK PROTRUDED FROM CHIP AND WHOLE WINDSHIELD HAD TO BE REPLACED AGAIN. *TR
BOTH REAR VIEW MIRRORS VIBRATE AT SPEEDS IN EXCESS OF 30 MPH. ON HIGHWAYS THE VIBRATING IS SO INTENSE THE MIRRORS ARE NEARLY USELESS AS USING THEM CAN BE NAUSEATING. THE DRIVER SIDE MIRROR VIBRATES MORE THAN THE PASSENGER SIDE MIRROR, BUT BOTH NOTICEABLY VIBRATE. *TR
WHEN DRIVING OVER 40MPH, THE SIDE VIEW MIRRORS SHAKE UNCONTROLLABLY MAKING ME EXTREMELY DIZZY AND FEELING DISORIENTED. I CAN'T USE THEM AT ALL AND MAKES DRIVING AT THAT SPEED UNSAFE. I BROUGHT IT TO MAZDA TO BE FIXED TWICE ALREADY. THE FIRST TIME, THEY ACKNOWLEDGED AN ISSUE BUT I HAD TO COME BACK BECAUSE THEY NEEDED TO SEND THE DEALERSHIP THE PARTS. WHEN THE PARTS WERE IN, THEY TRIED THE FIX AND THEN I WAS TOLD IT DIDN'T RESOLVE THE ISSUE. THE FIX WAS TO THE HOOD TO STOP THE HOOD AND MIRRORS FROM SHAKING. APPARENTLY, MAZDA ARE AWARE OF THE ISSUE AND COMING OUT WITH A NEW FIX IN THE NEXT MONTH OR SO. THIS IS A BRAND NEW CAR. ALL MILEAGE SO FAR HAS BEEN ME GOING BACK AND FORTH TO THE DEALERSHIP FOR THIS ISSUE. I HAVE NOT BEEN ABLE TO ENJOY THE CAR AT ALL AND DEEM IT UNSAFE FOR MYSELF AND MY BABY. I WROTE TO MAZDA CUSTOMER SERVICE AND RECEIVED A DISGUSTING RESPONSE WHO BEGAN EVERY SENTENCE WITH "UNFORTUNATELY"! "[XXX]"OFFERED $100 IN SERVICE COUPONS FOR THE INCONVENIENCE WITHOUT EXPLAINING WHAT THE ISSUE IS AND HOW THEY ATTEMPT TO FIX IT. I AM EXTREMELY DISAPPOINTED IN MAZDA FOR MANY REASONS...NUMBER ONE BEING ADVERTISING THE CAR FOR SAFETY FEATURES WHEN CLEARLY IT ISN'T. THEY NEED TO LOOK AT THIS VERY SERIOUSLY AND COME UP WITH A FIX TRIED AND TESTED FOR THE SAFETY OF ALL PASSENGERS. IF I HAD TO GO THROUGH A PURCHASING EXERCISE AGAIN, I SURELY WILL NOT BE BUYING MAZDA PRODUCTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THE PROXIMITY OF THE PEDALS SEEM TO BE TOO CLOSE. SOME FOOTWEAR MAY SNAG WHEN ATTEMPTING TO BRAKE HAVE NOTICED TWICE SINCE PURCHASING CAR ON 9/22. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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