Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2013 Mazda CX-5 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 33 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 33, in the owner's own words
When in the highway and changing lanes and you try to excelerate it doesnt take off ..instead just acts as if i had over excelerated but not speeding up.. i have almost been ran over because i could not get enough speed to switch lanes.
WHILE DRIVING MY VEHICLE ON THE INTERSTATE THE CAR LOST THE ABILITY TO ACCELERATE. ALL OF THE DASHBOARD LIGHTS CAME ON AND I HAD TO COAST TO THE SIDE OF THE INTERSTATE. AFTER RESTARTING THE VEHICLE I WAS ABLE TO DRIVE IT BUT I CANNOT TAKE THE VEHICLE OVER 30 MPH NOW WITHOUT IT SHUTTERING AND HAVING ACCELERATION ISSUES. THIS IS A SERIOUS AND LIFE THREATENING ISSUE THAT NEEDS TO BE FIXED FREE OF CHARGE. I HAVE FOUND OTHER REPORTS OF THIS HAPPENING BUT I SEE NO RECALL INFORMATION. THIS NEEDS TO BE FIXED BEFORE MAZDA HAS LAWSUITS FILED AGAINST THEM. THIS IS A MANUFACTURING ERROR AND NOT A USAGE ERROR. PLEASE LOOK INTO THIS.
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED WITH THE CHECK ENGINE, TRACTION CONTROL, AND TIRE PRESSURE MONITOR SYSTEM WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO LESTER GLENN MAZDA (101 NJ-37 E, TOMS RIVER, NJ 08753, (888)422-5041) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 2,000.*DT*JB*DT*JB
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS AND DECELERATING, THERE WAS AN ABNORMAL WINDING AND GRINDING NOISE DETECTED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ROUTINE REPAIRS ON THE AXLE AND THE MECHANIC WAS INFORMED THAT THE TRANSMISSION WAS MAKING AN ABNORMAL WINDING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TRANSMISSION SPECIALIST WHERE HE WAS INFORMED THAT THE TRANS AXLE BEARINGS NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THAT THE REPAIRS WERE NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 84,000.
THIS ISSUE HAS OCCURRED MULTIPLE TIMES WHERE I PUT MY CAR INTO PARK (THEREFORE BEING STATIONARY), PRESS THE BUTTON TO TURN OFF THE CAR AND THE CAR DOES NOT FULLY SHUT DOWN. IT APPEARS TO BE A SAFETY ISSUE WITH THE STEERING SENSOR NOT FULL RECOGNIZING THAT THE CAR IS IN PARK AND THEREFORE NOT SHUTTING OFF THE CAR COMPLETELY. IN ORDER TO GET THE CAR TO COMPLETELY SHUT OFF, THE CAR HAS TO BE SHIFTED FROM DRIVE TO PARK/ACTIVELY TURNING ON AND OFF THE CAR SOMETIMES AS MANY AS 5-6 TIMES IN ORDER FOR IT TO FULLY SHUT DOWN. I HAVE READ DOZENS OF REPORTS OF OTHER MAZDA OWNERS EXPERIENCING THE SAME PROBLEM. CARS BEING UNINTENTIONALLY LEFT ON IS DEFINITELY A SAFETY ISSUE THAT NEEDS TO BE LOOKED INTO.
WAS DRIVING WHEN CAR SHUT DOWN FOR A SECOND AND TRACTION CONTROL, TIRE LIGHT AND CHECK ENGINE LIGHT CAME ON. I HAD NO POWER AND THE REAR TIRES WERE NOT SPINNING. I PUT THE CAR IN PARK AND SHUT IT OFF. I STARTED IT BACK UP AND ONLY THE TIRE LIGHT AND ENGINE LIGHT WERE ON AND I HAD POWER. I WAS ABLE TO DRIVE ANOTHER 30 MILES BEFORE HAVING THE SAME PROBLEM.
I WAS DRIVING MY MAZDA 2013 CX-5 ON THE HIGHWAY, WHEN IT SUDDENLY LOST POWER AND WOULD NOT ACCELERATE. I PRESSED THE THE ACCELERATED ALL THE WAY TO THE FLOOR AND MY VEHICLE WOULD NOT ACCELERATE. THE ENGINE LIGHT, LOW TIRE, AND TRACTION SYMBOLS ALL WERE LID UP ON THE DASHBOARD. I DROVE THE VEHICLE BACK HOME AT 20 MPH AS THIS IS THE MAXIMUM TOP SPEED THE VEHICLE WOULD ACCELERATE. I WILL CHECK TO SEE IF THERE IS A RECALL FOR THIS SAFETY ISSUE THAT CAN BE LIFE THREATENING.
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. WHILE AT AN INTERSECTION, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE PRECEDING VEHICLE. THE FENDER ON THE CONTACT'S VEHICLE WAS DAMAGED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 44,000.
WHILE MY WIFE WAS DRIVING TO DROP OUR CHILDREN OFF TO GO TO WORK ALL OF A SUDDEN THE CHECK ENGINE, LOW TIRE AND TRACTION CONTROL LIGHT CAME ON. WHEN ALL LIGHTS CAME ON THE ENGINE LOST POWER AND COULD NOT GO ABOVE 20 MPH.
THE TRACTION LIGHT AUTOMATICALLY KICKS ON EVEN IF THERE IS NO BAD WEATHER. THE LIGHTS FLASH ON AND THE CAR BECOMES SLUGGISH AS IF THE TRACTION IS ON. I HAVE TO PULL OVER TO TURN THE CAR OFF AND RESTART. THE ENGINE LIGHT STAYS ON FOR A LEAST 24 HOURS. THIS HAS HAPPENED AT LEAST 5 TIMES. LAST TIME IT HAPPENED 12/14/2017 AND HAPPENED ON HIGHWAY AND I COULDN'T DO ANYTHING UNTIL I GOT OFF THE HIGHWAY.
THIS HAS BEEN HAPPENING FOR THE LAST 2 YEARS. I'VE TAKEN IT TO 2 DIFFERENT MAZDA DEALERSHIPS FOR A TOTAL OF 5 TIMES AND THEY CANNOT DUPLICATE THE ISSUE OR FIND ANY PROBLEMS RUNNING DIAGNOSTICS. MY CAR HAS 50,000 MILES ON IT AND IS A 2013 MAZDA CX-5. WHEN I BOUGHT IT HAD 20,000 MILES ON IT AND I STARTED NOTICING A FEW MONTHS AFTER I BOUGHT IT. THIS ISSUE HAPPENS MOSTLY WHEN: 'I'M TURNING LEFT FROM A COMPLETE STOP 'TURNING LEFT WHILE COASTING TOWARD A STOP SIGN AND THEN SPEEDING UP ONCE IT TURNS GREEN 'MERGING INTO TRAFFIC GOING LEFT OR RIGHT 'TURNING RIGHT FROM A COMPLETE STOP OR WHILE COASTING TO THE RED LIGHT AND SPEEDING UP ONCE IT TURNS GREEN CAR STALLS/HESITATES/LINGERS AS IF I'M NOT ACCELERATING. AS THOUGH THE CAR WAS IN NEUTRAL INSTEAD OF DRIVE. THE RPM INCREASES BUT THE CAR DOES NOT MOVE (UNLESS IT WAS ALREADY COASTING AND CONTINUES TO MOVE FROM MOMENTUM). IT FEELS AS THOUGH THE TRANSMISSION IS NOT SHIFTING QUICK ENOUGH INTO THE RIGHT GEAR AND I NOTICE THIS WHILE I'M USUALLY AT A LOWER SPEED TRYING TO ACCELERATE INTO TRAFFIC. I AM OFTEN SCARED THAT A CAR WILL HIT ME FROM BEHIND (OR THE SIDE IF I'M TURNING LEFT) AS I TURN INTO TRAFFIC. IT'S THE EQUIVALENT OF SOMEONE TURNING INTO HEAVY TRAFFIC AND THEN STOPPING. THIS WILL CAUSE AN ACCIDENT AND I'M HOPING IT DOESN'T TAKE A FATAL OR NEAR FATAL ACCIDENT BEFORE MAZDA REALIZES THERE IS A DEFINITE PROBLEM WITH THIS CAR.
ON 2 SEPARATE OCCASIONS (5/27/2017 AND 6/15/2017) WHILE ON THE FREEWAY WHILE IN STOP & GO TRAFFIC, MY VEHICLE SUDDENLY SEEMED TO LOSE POWER, AND UNABLE TO GO MORE THAN 20 MPH. THE TIRE PRESSURE, TRACTION CONTROL, EMERGENCY LIGHT COMES ON. BOTH TIMES I HAVE SAFELY BEEN ABLE TO MAKE IT TO THE SHOULDER. THE FIRST TIME, I HAD MY CAR TOWED TO AUTO REPAIR SHOP. THEIR $300 DIAGNOSIS REPORTED NOTHING WRONG WITH THE CAR. THE SECOND TIME, I TURNED MY CAR OFF & ON AGAIN ON THE SHOULDER. THE CHECK ENGINE LIGHT STAYED ON AND I AND WAS ABLE TO DRIVE TO MY DESTINATION. THE CHECK ENGINE IS NOW BACK OFF, BUT I HAVE DROPPED IT OFF AT THE SAME AUTO REPAIR SHOP, AND THEY ARE REPLACING AN AIR FLOW SENSOR IN HOPES THAT THIS RESOLVES THE PROBLEM. THIS WILL COST US ANOTHER $300. BOTH TIMES I HAD MY 18 MONTH OLD IN MY CAR. I AM DEEPLY CONCERNED.
WHEN DRIVING APPROXIMATELY 65MPH OR SOMETIMES LESS THE TIRE PRESSURE, TRACTION CONTROL, EMERGENCY LIGHT COMES ON. THE CAR SEEMS TO LOSE POWER AND SHUT DOWN. IT HAPPENS COUNTLESS TIME TWICE WITH MY TWO-YEAR-OLD DAUGHTER ON THE HIGHWAY. WHEN I TAKE IT TO THE MECHANIC THEY RUN DIAGNOSTICS TEST AND CAN'T PICK UP ANY CODES. BECAUSE ITS NOT DUPLICATING ANY ISSUE THEY RETURN THE CAR TO ME AFTER THEY RESET ALL THE COMPUTER. BUT THE ISSUE IS STILL NOT RESOLVED. I WOULD LOSE POWER TO THE CAR AND MY BRAKES ARE SOMETIMES NOT RESPONSIVE. I WOULD COAST WITH MY EMERGENCY LIGHT ON UNTIL I CAN STOP MY CAR. SOMETIME MY HAZARDS LIGHT WOULD FREQUENTLY FLASH AT A FAST SPEED THAN STOP. I TOOK IT TO TWO MAZDA DEALERSHIP TO SEE IF THEY CAN HAVE RESOLVED THE ISSUE BUT THEY CANNOT DUPLICATED WHAT GOING ON. I DID SOME RESEARCH ON MY OWN AND FOUND COUNTLESS COMPLAINTS ABOUT THE SAME ISSUE I'M HAVING AND NO MECHANIC CAN FIGURE OUT THE ISSUE THIS CAR IS JUNK. THIS HAVE STARTED THE FIRST WEEK ON DEC. 2016 IT HAS BEEN IN TWO SHOP OVER THE PAST 4 MONTH. THE FIRST SHOP I TOOK IT TO HAD IT FOR A WHOLE MONTH AND THE SECOND SHOP HAD IT FOR TWO WEEK. AT ONE POINT WHEN I WAS TOLD MY CAR WAS FIX I CAME TO PICK IT UP. THE CAR WOULD NOT START AT ALL IT WAS NOT EVEN READING MY KEYS. THE CAR DOES NOT HAVE 100K MILES ON IT. I DON'T DO A LOT OF DRIVING. THIS IS HAZARDOUS
FOR THE PAST 5 MONTHS MY CAR WILL APPEAR TO HAVE SHUT DOWN WHILE DRIVING. I WAS DRIVING ON CITY STREETS GOING ABOUT 15 - 45 MPH. I WORK FROM HOME OR GO TO THE OFFICE TWICE A WEEK. I DRIVE MY KIDS TO SCHOOL DURING THE WEEK. I DON'T DO MUCH COMMUTING. ALL ELECTRICAL COMPONENTS SHUT DOWN THEN REBOOT WITHIN SECONDS, AND THE CAR MAKES BEEPING SOUNDS LIKE I JUST STARTED THE CAR. THE CAR WILL NOT STOP OR SLOW DOWN, BUT IF I COME TO A COMPLETE STOP AT A LIGHT, THE CAR WILL BE VERY SLOW TO ACCELERATE BUT I CAN GET IT BACK UP TO THE SPEED LIMIT AFTER A VERY SLOW START. I HAVE CALLED AAA ON ONE OCCASION AND TOOK IT TO A SHOP ON ANOTHER OCCASION. THEY BOTH SAY IT IS BATTERY RELATED DUE TO THE WRONG BATTER BEING INSTALLED BUT IT IS THE BATTERY SIZE IN THE SYSTEM OF AN ORIELYS AUTO PARTS STORE. EVERY TIME I REPLACE THE BATTERY AND THE ISSUE APPEARS TO GO AWAY FOR A COUPLE WEEKS TO A MONTH. THE LAST BATTERY REPLACEMENT I PURCHASED A STRONGER BATTER THAN IN THEIR SYSTEM AS PER THE ADVISEMENT FROM THE AUTO SHOP. IT SEEMED TO FIX IT AGAIN BUT AFTER A MONTH THE CAR DID THE SAME THING. *TR
DURING A LONG HOLIDAY TRIP, WHILE DRIVING DOWN US 19 AT 65 MPH OVER THE NEW RIVER GORGE BRIDGE THE ENGINE STARTED REVVING / SURGING, WITH RPMS GOING UP AND DOWN, WHEN THE CAR SUDDENLY LOST POWER AND DECELERATED RAPIDLY. THE TRACTION CONTROL SYSTEM (TCS) LIGHT WAS ON SOLID AND THE TIRE PRESSURE SYSTEM (TPS) LIGHT WAS FLASHING. WE HAD JUST LEFT A REST AREA AND WERE LESS THAN A MILE DOWN THE ROAD FROM WHERE WE PULLED ONTO THE HIGHWAY, JUST GETTING UP TO SPEED. I MAY HAVE JUST TURNED ON THE CRUISE CONTROL, BUT I CANNOT REMEMBER. THE WEATHER WAS WARM AND DRY. THE CAR HAD ABOUT 52,700 MILES ON IT. I PUT ON THE FLASHERS AND PRAYED THAT MOMENTUM WOULD CARRY ME OVER THE BRIDGE TO WHERE I COULD PULL OFF, THAT THE SEMI-TRACTOR-TRAILER TRUCK BARRELING DOWN ON ME WOULD GET IN THE OTHER LANE SOON, AND THAT NO ONE WOULD REAR END ME. MY MOM AND MY HUSBAND WERE IN THE CAR WITH ME. WE TURNED OFF THE CAR, WALKED AROUND THE OUTSIDE TO LOOK AT THE TIRES, LOOKED THROUGH THE MANUAL, AND TRIED TO DECIDE WHAT TO DO. AFTER ABOUT 15 MINUTES, I STARTED IT UP AGAIN, THERE WERE NO INDICATORS LIT UP ON THE DASH, AND THE CAR SEEMED TO BE BACK TO NORMAL, SO WE CONTINUED OUR TRIP. SINCE THEN WE HAVE DRIVEN ABOUT 800 MILES AND IT HAS NOT HAPPENED AGAIN. I HAVEN'T HAD A CHANCE TO CONTACT THE DEALER YET.
RUNNING ERRANDS ON WAY HOME ON THE HIGHWAY WHILE ON A HILL SUDDENLY INCURRED LOSS OF POWER, CHECK ENGINE AND DRIVING STABILITY WARNING LIGHTS CAME ON. PRESSED GAS AND NO CHANGE IN SPEED. SPEED DROPPED FROM 45 TO 20 AND HAD TO MOVE TO SHOULDER. OTHER THAN LOSS OF POWER EVERYTHING ELSE FUNCTIONING NORMALLY. MANAGED TO RETURN HOME VIA BACK ROADS AND AVOIDANCE OF HILLS. SPEED IMPROVED SOMEWHAT ONCE COMPLETED CLIMBING HILL BUT AS NEARED HOME CAR'S SPEED TOPPED OUT AT 20 MPH, TOTAL TRIP 4 MILES OR SO. ONCE IN DRIVEWAY TURNED OFF CAR AND THEN STARTED AGAIN NEITHER THE CHECK ENGINE LIGHT NOR THE DRIVING STABILITY CAME ON AGAIN. CAR WELL MAINTAINED FIRST TIME THIS HAS HAPPENED IN 2 YEARS OF OWNERSHIP. WILL BE TAKING IT IN FOR SERVICE AND SEE IF PROBLEM CAN BE DIAGNOSED.
I WAS TRAVELING AT APPROXIMATELY 65 MPH ON A HIGHWAY IN THE RIGHT-HAND LANE WHEN MY TIRE PRESSURE INDICATOR, TRACTION CONTROL INDICATOR, LOW OIL INDICATOR, EMERGENCY CHECK ENGINE INDICATOR LIGHT ILLUMINATED. THE CAR APPEARED TO BE DRIVING NORMALLY SO I DROVE IT TO A NEARBY MEINEKE SHOP WHERE THEY RAN DIAGNOSTICS & REPORTED THEY WERE GETTING ERROR CODES P0571 & P02507. THEY FURTHER ADVISED THEY WERE NOT EQUIPPED TO FIX THE PROBLEM AND I HAD TO GO TO A MAZDA DEALERSHIP - THE CLOSEST WAS 20 MILES AWAY. WHILE ON MY WAY TO THE DEALERSHIP, (AGAIN TRAVELING APPROXIMATELY 65 MPH ON A HIGHWAY IN THE RIGHT-HAND LANE), EVERY LIGHT REMAINED ILLUMINATED. APPROXIMATELY 10 MINUTES INTO THE TRIP, MY PUSH-TO-START BUTTON STARTED FLASHING YELLOW, I LOST POWER TO THE CAR AND MY BRAKES WERE NOT RESPONSIVE. I COASTED TO THE SIDE OF THE ROAD WHERE I TURNED THE CAR OFF, NOT KNOWING IF IT WOULD TURN BACK ON. I ALLOWED IT TO SIT FOR ABOUT 5 MINUTES AND ATTEMPTED TO TURN IT "ON" VIA THE PUSH-TO-START. IT DID TURN ON AND ALLOWED ME TO CONTINUE DRIVING, (THIS TIME IN THE BREAK-DOWN LANE AT 25 MPH WITH MY HAZARD LIGHTS FLASHING). I MADE IT TO THE DEALERSHIP WHERE THEY NOTED THE CHECK-ENGINE LIGHT WAS ON. DIAGNOSTICS BY THE DEALERSHIP / MY INVOICE REVEAL THE "CAUSE" AS "61 P0302XRX BRAKE SWITCH, R & R 71 W" AND "1 LMIN07*5 MINI LP 7.5 FUSE" WITH A PART NUMBER OF BN7N-66-490. THE ISSUE WAS REPAIRED UNDER WARRANTY AS THE CAR IS LESS THAN 3 YEARS OLD / LESS THAN 25,000 MILES. I WAS ON VACATION 8 HOURS FROM MY HOME WITH THIS HAPPENED. I HAD 2 TEENAGERS IN THE CAR DURING THE FIRST FAILURE. THIS COULD HAVE BEEN REALLY, REALLY BAD HAD I BEEN TRAVELING IN THE LEFT LANE AS I BELIEVE I WOULD HAVE BEEN REAR ENDED WHEN THE CAR SUDDENLY SLOWED DOWN AND I LOST THE ABILITY TO BRAKE. THE OUT-OF-STATE DEALERSHIP WAS WONDERFUL; HOWEVER I BELIEVE THIS MAKE/MODEL NEEDS TO BE RECALLED FOR THIS ISSUE.
5 SECONDS AFTER STARTING THE VEHICLE IT SUDDENLY WENT INTO UNINTENDED ACCELERATION FROM 5MPH TO ABOUT 40 MPH. I IMMEDIATELY APPLIED THE BRAKES BUT THE CAR WOULD NOT SLOW DOWN OR STOP. I THEN SHIFTED INTO NEUTRAL WHICH DID NOTHING, THEN SHIFTED INTO PARK, WHICH DID NOTHING. STILL APPLYING THE BRAKES I TRIED NUMEROUS TIMES TO SHUT (PUSH BOTTON) IGNITION OFF BUT THAT WAS UNRESPONSIVE. I HIT A STREET SIGN WHICH SLOWED ME DOWN AND THE CAR FINALLY CAME TO A STOP BUT THE ENGINE WAS STILL REVING LOUDLY FOR ANOTHER SOLID MINUTE. I AGAIN WAS PUSHING THE IGNITION BUTTON AND THE CAR THEN SUDDENLY TURNED OFF.
TRAVELING RESIDENTIAL STREET APPROX 40MPH. PREPARED TO SLOW FOR UPCOMING LIGHT AND TRAFFIC APPLIED LIGHT PRESSURE TO BRAKE VEHICLE STARTED TO SLOW FELT WHAT THOUGHT WAS A DOWNSHIFT EXCEPT ACCELERATOR WENT TO FLOOR AND CAR ACCELERATED BRAKE FIGHTING ACCELERATION VEHICLE NOT SLOWING THOUGHT TO SHIFT INTO NEUTRAL ENGINE RACED WILDLY, VEHICLE CAME TO STOP MOTOR RACING, HIT OFF BUTTON AND MOTOR FINALLY STOPPED. RESTARTED AND VEHICLE BACK TO NORMAL CALLED DEALER TOOK FOR CHECK NEXT DAY MAZDA AND INDEPENDENT CONTRACTOR SUPPOSEDLY INSPECTED FOUND NO PROBLEM CHECKED THEIR BLACK BOX NO SUPPORTING DATA. CONCLUDED I WAS USING 2 FEET TO DRIVE I HAVE DRIVEN FOR OVER 50 YEARS AND HAVE NEVER USED 2 FEET TO DRIVE I TAUGHT MY CHILDREN AND HELPED TEACH MY GRANDCHILDREN AND NEVER ALLOWED 2 FEET TO BE USED IN DRIVING. MAZDAS SOLUTION WAS TO INSTALL A NEW DATA BOX TO COLLECT MORE DATA IF IT HAPPENED AGAIN WITH NO CONCERN FOR MY FAMILY AND THEIR SAFETY OR THAT OF OTHERS ON THE ROADS PLUS MY INSURANCE WOULD BE PUT AT RISK ALONG WITH POTENTIAL LAWSUITS AGAINST ME PERSONALLY AS I KNOW MAZDA DID NOT EVEN ATTEMPT TO FIGURE WHAT PARTS MIGHT CAUSE THIS PROBLEM A GOOD COMPANY WOULD TROUBLESHOOT THE PROBLEM ASSESS WHICH PARTS COULD CAUSE THE PROBLEM REPLACE THE MOST LOGICAL PARTS AND TRY TO SOLVE THE PROBLEM. MAZDA JUST WANTS TO PUT THE PROBLEM BACK ON THE ROAD WITH NO TROUBLESHOOTING ATTEMPTS OR SKILLS. I KNOW ONE OTHER PERSON WHO'S TEENAGE DAUGHTER HAS HAD THIS HAPPEN TWICE AND THEY SAY THEY CAN FIND NO PROBLEM ONE OF HERS RESULTED IN AN ACCIDENT. MY CASE # [XXX] WITH MAZDA TODAY I TRADED IN THIS VEHICLE. MAZDA SAYS THE VEHICLE IS SAFE ALTHOUGH THEY DECLINED TO SEND ME AN EMAIL CONFIRMING THIS SORRY TO SAY IT WILL PROBABLY BE SOLD TO SOME OTHER UNSUSPECTING PERSON. HOPE NO ONE GETS HURT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
WAS DRIVING NORMALLY WHEN ALL OF THE SUDDEN ENGINE LIGHT CAME ON AND OTHER LIGHTS IN THE CLUSTER CAME ON AND THE VEHICLE DID NOT SHIFT. COULD NOT PASS 20 MPH. HAD TO STOP THE CAR AND TURN IT OFF, LATER TURN IT ON AND JUST THE ENGINE LIGHT WAS LIT. AFTER GETTING HOME AND LETTING THE CAR COOL DOWN THE PROBLEM WENT AWAY. *TR
CAR FAILS TO START X 2 BUT THEN STARTS. BRIEFLY, ACCELERATE CAR AS I MERGE ON THE FWY. CAR BEGINS DECELERATING, LURCHING SO I STRUGGLE TO STEER TO THE SIDE OF THE FWY. MANY WARNING LIGHTS FLASHING, NO BRAKES, NO STEERING ABILITY. TURN OF CAR. TRY BUT UNABLE TO TURN ON CAR. CALL TOWED. MECHANICS SAY CAR STARTS RIGHT UP AND NOTHING WRONG. FUNKY OTHER LITTLE THINGS LIKE, I OPEN REAR HATCH TO PUT ITEM IN CAR (KEYS ARE IN HOUSE). ATTEMPT TO CLOSE HATCH BUT IT WON'T LATCH. OBTAIN REMOTE AND TRY TO USE IT TO ENGAGE LATCH. NO LUCK. LAST MONTH, CAN'T START CAR. CALL AAA, TECHNICIAN STARTS CAR BUT SAYS TO REPLACE BATTERIES IN REMOTE. TAKE TO DEALER. BATTERIES FINE AND NO FINDINGS. 4/17/14 START CAR AND PROCEED TO BACK UP. ALL WARNING LIGHTS ARE ON. UNABLE TO STEER OR DEPRESS BRAKES. TURN OFF CAR. ONE HOUR LATER, CAR STARTS AND ALL IS COPACETIC. *TR
WAS PASSING A SEMI-TRUCK FULL THROTTLE ON A HILLY 2 LANE ROADWAY.....ENGINE SHUT DOWN AND MULTIPLE DASH WARNING LIGHTS CAME ON....WAS ABLE TO COAST TO A SAFE STOP AND TURNED OFF IGNITION AND RESTARTED VEHICLE. VERY SCARY!! TOOK THE VEHICLE TO THE DEALER AND THEY COULD NOT FIND A PROBLEM. *TR
THE TRACTION CONTROL LIGHT CAME ON AND THE TIRE PRESSURE MONITOR LIGHT BEGAN TO FLASH. IT FELT LIKE CAR HAD DOWNSHIFTED A COUPLE OF GEARS. I LOST FORWARD POWER IN ALL GEARS (ENGINE REVVED, BUT NO POWER TO WHEELS THROUGH TRANSMISSION). FORTUNATELY WE WERE JUST TURNING INTO AN ALLEY, SO WAS ABLE TO PARK CAR OFF A MAIN STREET. FINALLY WERE ABLE TO GET IT TO GO INTO REVERSE TO PARK IT BRIEFLY. TURNED CAR OFF THEN BACK ON AGAIN AND ALL LIGHTS ON DASH WERE NORMAL AND TRANSMISSION WOULD ENGAGE IN FORWARD GEARS AGAIN. DROVE THE 7 MILES TO MY HOUSE WITH NO PROBLEMS. CALLED DEALER AND THE SHOP SAYS THEY HAVE NEVER HEARD OF SUCH A PROBLEM. COULD HAVE BEEN BAD IF THIS HAPPENED IN RUSH HOUR TRAFFIC. *TR
WHILE ON A VERY BUSY ROAD, ALL OF A SUDDEN THE ACCELERATOR STOPPED WORKING AND MY SPEED BEGAN TO DROP RAPIDLY. AT THE SAME TIME, THE TRACTION CONTROL WARNING LIGHT AND TIRE PRESSURE WARNING LIGHT CAME ON. IT WAS AS IF THE CAR HAD COMPLETELY LOST POWER. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND TURN THE CAR COMPLETELY OFF. I GOT OUT AND CHECKED ALL OF THE TIRES AND THEY WERE FINE. WHEN I TURNED THE CAR BACK ON, THE WARNING LIGHTS DID NOT COME BACK ON AND THE CAR RAN NORMALLY. *TR
I HAD JUST EXITED THE FREEWAY AFTER DRIVING 25 MILES AND WAS STOPPED AT A STOP LIGHT. WHEN THE LIGHT TURNED GREEN AND I STEPPED ON THE ACCELERATOR, THE VEHICLE ENGINE REVVED HIGH AND DID NOT SHIFT GEARS IN THE AUTOMATIC TRANSMISSION. I COULD NOT GET THE VEHICLE OUT OF FIRST GEAR OR OVER 20 MPH. I WAS ABLE TO GET THE VEHICLE TO A SAFE LOCATION AND ONCE IT HAD COOLED OVERNIGHT THE TRANSMISSION SHIFTED NORMALLY. I DID NOT DRIVE IT MORE THAN A BLOCK FOR FEAR IT WOULD HAPPEN AGAIN AND THE VEHICLE IS CURRENTLY AT THE DEALERSHIP FOR REPAIR. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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