2013 Mazda CX-5 Visibility Problems

2013 MAZDA CX-5. CONSUMER WRITES IN REGARDS TO HEATER CORE REPLACEMENT ISSUES. *LD UPDATED 06/20/2017*JS

NHTSA ID

10994809

Incident

May 1, 2017

I WAS DRIVING ON THE HIGHWAY AND I HEARD A SUDDEN SNAP LIKE SOUND ON THE WINDSCREEN, THEN I SAW A STAR SHAPED STONE CHIP APPEAR ON THE WINDSCREEN, ON THE RIGHT SIDE ABOUT AN 1 INCH FROM THE SIDE AND ABOUT 7 INCHES FROM THE BOTTOM OF THE WINDSCREEN. I HAD DRIVEN NO MORE THAN ABOUT 100 FEET, WHEN A CRACK ABOUT 12 INCHES WAS ALREADY THERE. MY WARRANTY COVERS STONE CHIPS AND CRACKS LESS THAN 6 INCHES. THERE SEEM TO BE A DEFECT WITH THE CX 5 WINDSCREENS, BECAUSE I HAVE SEEM SIMILAR COMPLAINTS BY OTHER OWNERS IN FORUMS. OTHER VEHICLES YOU GET A STONE CHIP AND IT DOES NOT SPREAD THAT QUICKLY, AT LEAST YOU GET A OPPORTUNITY TO GO AND GET IT REPAIRED. I DID NOT EVEN GET AN OPPORTUNITY TO EXIT THE HIGHWAY AND THE STONE CHIP HAD ALREADY SPREAD IN EXCESS OF 12 INCHES. *JS

NHTSA ID

10662052

Incident

Dec 3, 2014

Mileage

27,400 mi

AT HIGHWAY SPEEDS THE DRIVER'S SIDE MIRROR SHAKES UNCONTROLLABLY, RENDERING IT VIRTUALLY USELESS. CARS ARE ALL BUT A BLUR AT AND ABOVE 55 MPH. THE DEALER SAID IT IS A KNOWN ISSUE (AND SAID HE SUBMITTED A TSB) AND DID NOTHING TO REMEDY THE ISSUE. WHEN PRESENTED WITH THE "REPAIR GUIDANCE" REFERENCE # R042/13A, THEY SAID IT WAS A FIX FOR THE "EUROPEAN CX-5, NOT THE US VERSION" AND WOULD NOT FIX THE PROBLEM. *TR

NHTSA ID

10660200

Incident

Feb 27, 2013

Mileage

2,000 mi

DRIVING ON FREEWAY A SMALL PEBBLE HIT THE FAR RIGHT, MID LEVEL OF WINDSHIELD ABOUT 3 INCHES FROM EDGE. I HEARD A LOUD POP SOUND AND THEN A SMALL STAR-SHAPE DING APPEARED. WITHIN 5 MINUTES THE CRACK GREW TO ABOUT 2.5 FEET LONG. *TR

NHTSA ID

10659355

Incident

Jul 2, 2013

Mileage

7,000 mi

I WAS TRAVELING AT 70MPH ON FREEWAY WITH NO OTHER CARS AROUND ME WHEN SUNROOF IMPLODED/EXPLODED. GLASS FLEW ALL AROUND INSIDE THE VEHICLE AS WELL AS OUTSIDE ONTO THE ROADWAY. CLEAR DAY AND 60 DEGREES OUTSIDE. MOST PEOPLE WOULD JUST CONTINUE TO DRIVE AS I DID, BUT I COULD SEE HOW A PERSON COULD EASILY LOST CONTROL AND CAUSE AN ACCIDENT. *TR

NHTSA ID

10618857

Incident

Mar 31, 2014

Mileage

25,780 mi

WE BOUGHT OUR CX-5 IN APRIL 2013. LAST NIGHT WHEN I WENT TO GET IN MY CAR I NOTICED A CRACK IN THE BOTTOM MIDDLE OF THE WINDSHIELD ITS ABOUT 12 INCHES LONG AND CURVES LIKE A HOOK. WHEN I PARKED MY CX-5 THERE WAS NO CRACK. WHEN WE CALLED DEALER WHERE WE BOUGHT THE CAR HE STATED "A ROCK HIT IT" WITHOUT EVEN LOOKING AT THE CRACK. MY HUSBAND LET HIM KNOW THAT A ROCK DID NOT HIT THE WINDSHIELD AS IT WAS SITTING IN OUR YARD. I AM WORRIED THAT IF I TAKE MY CAR UP TO THE DEALERSHIP THEY WILL DO THE PEN TEST AND STATE THAT IT WAS CAUSED BY A ROCK. THERE ARE NO STARS OR CHIPS ON THE WINDSHIELD. WOULD LIKE TO KNOW IF THERE IS A WAY TO CONFIRM THIS CRACK BEFORE THEY DO A PEN TEST? *TR

NHTSA ID

10609709

Incident

Jul 9, 2014

Mileage

35,696 mi

WALKED OUT TO CRACKED WINDSHIELD (1/4 WAY ACROSS VEHICLE) 6 MONTHS AFTER PURCHASED. WAS TOLD BY DEALER WOULD NOT COVER UNDER WARRANTY BECAUSE OF SMALL NICK AT END OF CRACK WAS THICKER THAN DOLLAR BILL. 4 MONTHS LATER, DISCOVERED CHIP IN WINDSHIELD. DURING FIX, CRACK PROTRUDED FROM CHIP AND WHOLE WINDSHIELD HAD TO BE REPLACED AGAIN. *TR

NHTSA ID

10551554

Incident

Apr 15, 2013

Mileage

15,000 mi

BOTH REAR VIEW MIRRORS VIBRATE AT SPEEDS IN EXCESS OF 30 MPH. ON HIGHWAYS THE VIBRATING IS SO INTENSE THE MIRRORS ARE NEARLY USELESS AS USING THEM CAN BE NAUSEATING. THE DRIVER SIDE MIRROR VIBRATES MORE THAN THE PASSENGER SIDE MIRROR, BUT BOTH NOTICEABLY VIBRATE. *TR

NHTSA ID

10547879

Incident

Oct 14, 2013

Mileage

6,100 mi

WHILE ACCELERATING TO 70 MPH ON AN ON-RAMP TO I-40, I HEARD A VERY LOUD POP. I HAD MY SUNROOF COMPLETELY OPEN (WITHDRAWN INTO VEHICLE ROOF) AND WINDOWS DOWN AT THE TIME. AFTER HEARING THE LOUD POP, I CHECKED TO SEE IF A ROCK HAD STRUCK MY WINDSHIELD, AND COULD FIND NO EVIDENCE OF SUCH. WHEN I WENT TO CLOSE MY SUNROOF, I LOOKED UP TO SEE THAT THE GLASS HAD COMPLETELY SHATTERED IN-PLACE. I WAS ABLE TO COMPLETELY CLOSE THE SUNROOF AND PULL THE INTERNAL COVER CLOSED, AND PULLED OFF THE HIGHWAY. THE VEHICLE WAS IMMEDIATELY TOWED TO A MAZDA DEALERSHIP, WHO IS CONTACTING MAZDA TO WORK ON THE SOURCE OF THE PROBLEM. *TR

NHTSA ID

10534226

Incident

Aug 7, 2013

Mileage

12,250 mi

WHEN DRIVING OVER 40MPH, THE SIDE VIEW MIRRORS SHAKE UNCONTROLLABLY MAKING ME EXTREMELY DIZZY AND FEELING DISORIENTED. I CAN'T USE THEM AT ALL AND MAKES DRIVING AT THAT SPEED UNSAFE. I BROUGHT IT TO MAZDA TO BE FIXED TWICE ALREADY. THE FIRST TIME, THEY ACKNOWLEDGED AN ISSUE BUT I HAD TO COME BACK BECAUSE THEY NEEDED TO SEND THE DEALERSHIP THE PARTS. WHEN THE PARTS WERE IN, THEY TRIED THE FIX AND THEN I WAS TOLD IT DIDN'T RESOLVE THE ISSUE. THE FIX WAS TO THE HOOD TO STOP THE HOOD AND MIRRORS FROM SHAKING. APPARENTLY, MAZDA ARE AWARE OF THE ISSUE AND COMING OUT WITH A NEW FIX IN THE NEXT MONTH OR SO. THIS IS A BRAND NEW CAR. ALL MILEAGE SO FAR HAS BEEN ME GOING BACK AND FORTH TO THE DEALERSHIP FOR THIS ISSUE. I HAVE NOT BEEN ABLE TO ENJOY THE CAR AT ALL AND DEEM IT UNSAFE FOR MYSELF AND MY BABY. I WROTE TO MAZDA CUSTOMER SERVICE AND RECEIVED A DISGUSTING RESPONSE WHO BEGAN EVERY SENTENCE WITH "UNFORTUNATELY"! "[XXX]"OFFERED $100 IN SERVICE COUPONS FOR THE INCONVENIENCE WITHOUT EXPLAINING WHAT THE ISSUE IS AND HOW THEY ATTEMPT TO FIX IT. I AM EXTREMELY DISAPPOINTED IN MAZDA FOR MANY REASONS...NUMBER ONE BEING ADVERTISING THE CAR FOR SAFETY FEATURES WHEN CLEARLY IT ISN'T. THEY NEED TO LOOK AT THIS VERY SERIOUSLY AND COME UP WITH A FIX TRIED AND TESTED FOR THE SAFETY OF ALL PASSENGERS. IF I HAD TO GO THROUGH A PURCHASING EXERCISE AGAIN, I SURELY WILL NOT BE BUYING MAZDA PRODUCTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10484804

Incident

Oct 7, 2012

Mileage

20 mi

TL* THE CONTACT OWNS A 2013 MAZDA CX- 5. THE CONTACT WAS TRAVELING 55 MPH WHEN THE DRIVER SIDE EXTERNAL MIRROR VIBRATED.THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1500.

NHTSA ID

10467530

Incident

Jun 10, 2012

Mileage

10 mi