2016 Mazda CX-5 Body & structure Problems

THE DRIVER'S DOOR ON MY 2016 MAZDA CX-5 HAS A MALFUNCTIONING SENSOR THAT SOMETIMES INDICATES THE DOOR IS CLOSED EVEN WHEN IT IS OPEN. SINCE THE DOOR COULD BE UNLATCHED WITHOUT AN AUDIBLE CHIME SOUNDING, IT'S POSSIBLE THAT AN OWNER COULD BE UNAWARE THEY ARE DRIVING WITH THE DOOR OPEN. THUS, THIS VEHICLE FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION."

NHTSA ID

11277264

Incident

Oct 29, 2019

Mileage

23,000 mi

LARGE FISH HOOK SHAPED CRACK ON WINDSHIELD OF MY 2016 MAZDA CX-5 WITH 23000 MLES. THE CRACK APPEARED ON A 55 DEGREE MORNING AFTER I PULLED MY VEHICLE OUT OF THE GARAGE AND DROVE HALF A BLOCK TO A STOP SIGN AND I WATCHED THE CRACK APPEAR. THE CRACK STARTS AT THE TOP CENTER EDGE OF THE WINDSHIELD GOES DOWN ABOUT 6 INCHES, THEN GOES INTO THE VIEW OF THE DRIVER. IT WAS ABOUT 18 INCHES THAT MORNING AND HAS GROWN TO ABOUT 30 INCHES AND A HUGE FISH HOOK SHAPE IN THE VIEW OF THE DRIVER. I WENT TO THE DEALER AND WAS TOLD IT WAS CAUSED BY A STONE IMPACT. IT WAS NOT AN IMPACT, I SHOULD KNOW, I WAS DRIVING. THE DEALER ALSO TOLD ME THAT IT WAS NOT COVERED UNDER WARRANTY, EVEN IF IT IS A DEFECTIVE WINDSHIELD OR INSTALLATION AT THE FACTORY. WITH A LITTLE RESEARCH I AM SEEING A LOT OF CX-5 OWNERS ARE REPORTING SIMILAR ISSUES WITH THE WINDSHIELDS CRACKING FOR NO APPARENT REASON. THIS IS A SAFETY CONCERN THE NHTSA NEEDS TO INVESTIGATE.

NHTSA ID

11172370

Incident

Jan 25, 2019

Mileage

23,000 mi

HATCH LIFT SUPPORTS WERE REPLACE UNDER WARRANTY ON 6/5/17 AND HAVE FAILED AGAIN TALKED TO DEALER AND MAZDA ON 11/26/18 THEY WILL NOT REPLACE THEM.

NHTSA ID

11155339

Incident

Sep 5, 2018

Mileage

33,000 mi

WHILE DRIVING ON HIGHWAY, MY SUNROOF SPONTANEOUSLY EXPLODED AND SHATTERED INTO MULTIPLE PIECES. I WAS NOT NEAR A BRIDGE, NOR DRIVING BY A TRUCK. IT JUST SHATTERED SPONTANEOUSLY.

NHTSA ID

11132311

Incident

Sep 27, 2018

Mileage

90,000 mi

I WAS PULLING INTO A PARKING SPACE AT NATURAL GROCERS. WHEN THE CAR WAS GOING 2-3 MPH INTO THE SPACE GETTING READY I THOUGHT TO STOP, THE ENGINE REVVED UP LIKE A JET ENGINE. THE CAR THEN JUMPED A CONCRETE SIDE WALK, HIT THE BRICK BUILDING, AND BROKE A GAS LINE. THE CAR THEN CAME TO REST BACK IN THE PARKING SPOT. THE AIR BAG DEPLOYED, MY FIRST REACTION WAS "WHAT THE HELL JUST HAPPENED". A MAN WALKING OUT OF A STORE HEARD THE HISS OF THE GAS LINE AND THEN CALLED 911. HE CAME TO THE CAR AND TOLD ME TO MOVE AWAY BECAUSE THE GAS LINE COULD BLOW UP. HE NOTICED THAT MY GLASSES WERE BACKWARDS ON THE BACK OF MY NECK AND ASKED IF I WAS HURT. SHORTLY A FIRETRUCK ARRIVED, TWO POLICE CARS, AND A STORE MANAGER. THE FIREMEN SHUT OFF THE GAS LINE. THE POLICEMAN INTERVIEWED ME AND OBSERVED THE SETTING. AFTER SOME TIME THE POLICEMAN SAID "THIS WAS NOT YOUR FAULT" AND "I AM NOT ISSUING A CITATION". SOMETHING CLEARLY WENT WRONG WITH THE CAR. HE ENCOURAGED ME TO TAKE PICTURES OF BOTH THE SIDEWALK AND THE CAR FOR MY RECORDS. I HAD THE CAR TOWED TO THE DEALERSHIP FROM WHOM I HAD LEASED THE CAR.

NHTSA ID

11076442

Incident

Feb 13, 2018

Mileage

15,000 mi

THE PASSENGER SIDE MIRROR FOLDED IN BY ITSELF WHILE I WAS DRIVING MY MAZDA 2016 CX-5 ON A LOCAL CITY STREET AT ABOUT 15 MPH. THE PLASTIC OUTSIDE HOUSING OF THE MIRROR POPPED OUT AND FELL ONTO THE ROAD. I RETRIEVED THE TRIM PIECES OF THE HOUSING BUT ONE PIECE OF TRIM WAS CRACKED. I REINSERTED THE TRIM AND TAPED UP THE CRACKED PIECE. MAZDA SAYS IT DOES NOT SELL THE REPLACEMENT PIECE OF TRIM AND WANTS TO REPLACE THE WHOLE MIRROR FOR A COST OF $500.

NHTSA ID

11073103

Incident

Jan 23, 2018

Mileage

5,100 mi

LIFTGATE RECALL BY MAZDA IN OCTOBER 2016 WAS NEVER COMPLETED AS "PARTS NOT AVAILABLE", BUT THEIR WEB SITE SHOWS THIS VIN AS HAVING COMPLETED THE REPAIR, WHICH IS ERRONEOUS. THIS INDICATES THAT SOMEONE AT MAZDA CHANGED THE DATA TO SHOW IT AS COMPLETED WHEN IT WASN'T COMPLETED.

NHTSA ID

11055460

Incident

Dec 1, 2017

IN MOTION, PARKING AT MY HOA UNDERGROUND GARAGE. BACK WINDOW EXPLODED.

NHTSA ID

11014825

Incident

Aug 10, 2017

Mileage

5,000 mi

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (RIVERSIDE MAZDA IN RIVERSIDE, CALIFORNIA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11003642

Incident

Sep 6, 2016

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER NATIONAL CITY MAZDA IN CHULA VESTA, CALIFORNIA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11002866

Incident

Oct 17, 2016

LIFTGATE WOULDN'T UNLOCK SOMETIMES AND THE CAR WAS STATIONARY.

NHTSA ID

10993651

Incident

Jun 4, 2017

Mileage

10,000 mi

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644400 (STRUCTURE). THE CONTACT SCHEDULED A RECALL REPAIR APPOINTMENT WITH DEPAULA MAZDA (518-375-2148). UPON ARRIVING FOR THE SCHEDULED APPOINTMENT, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10992317

Incident

May 30, 2017

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10971871

Incident

Oct 1, 2016

BODY: ABOUT ONE MONTH AFTER I PURCHASED THE VEHICLE, THE PAINT BECAME BRITTLE. THERE IS A LARGE ROCK CHIP, SCRATCHES ON THE HOOD, AND CHIPS ON THE DOOR. ELECTRICAL: THE SEAT HEATER ON THE DRIVER'S SIDE TURNS ON INTERMITTENTLY WITHOUT THE POWER BEING TURNED ON. TRANSMISSION: THE RMSS CONTINUE TO INCREASE WHEN I TAKE MY FOOT OFF OF THE GAS AT HIGH SPEEDS (INTERSTATE). I DO NOT HAVE THE CRUISE CONTROL ON. THEY REV ABOUT 10,000 AND THEN COME BACK DOWN.

NHTSA ID

10971770

Incident

Aug 1, 2016

Mileage

8,000 mi

PARKED MY CAR. OPEN UP DRIVERS DOOR , RADIO AND DASH LIGHTS CAME ON. STANDING ON DRIVEWAY NOW PUSH BUTTON TO TURN OFF RADIO AND DASH. EVERYTHING CAME BACK ON. DID IT THREE TIMES AND ON THE THIRD TIME VEHICLE STARTED TO ROLL BACKWARDS. HAD TO CURLY ON THE FLOOR BARD AND DOOR WIDE OPEN. VEHICLE GAINING SPEED, ENGINE OFF, LOOK AT GEAR SHIFT SAYING IT'S IN PARK STILL. I HAD TO JUMP OUT OF VEHICLE BECAUSE I THOUGHT I WAS GOING TO DIE. NEIGHBOR CAME TO HELP ME OUT AND CALLED 911 WHO SENT AN AMBULANCE AND POLICE. PARAMEDICS ATTENDED TO MY NEEDS AND RUSHED ME TO THE HOSPITAL. POLICE ASK THE NEIGHBORS IF SOMEONE WAS INSIDE THE VEHICLE AND THEY SAID NO. POLICE REPORT SHOWS VEHICLE STILL IN PARK. VEHICLE HIT A TREE AND HIGH CENTER ON A PGE ELECTRICAL BOX. NOW VEHICLE IS AT A DEALERSHIP WHO TOLD MY FATHER UNDER THE TABLE THEY WERE ABLE TO DUPLICATE CONCERNS BUT WILL NOT NOTE IT ON THE REPAIR ORDER. THEY LOOKED AT SENSORS AND KNOW CODES APPEARED. ONCE MY FATHER MENTION HE WORKED AT A DEALERSHIP THEY MENTION THAT I MUST HAVE HAD THE VEHICLE IN REVERSE. IF I STAND OUTSIDE OF THE VEHICLE AND FOR A GOOD MINUTE TO TWO MINUTES AND IT SHOWED IN PARK THE WHOLE TIME, THERE IS SOMETHING ELECTRICAL GOING WRONG WITH THE VEHICLE. IF YOU GOOGLE RADIO IS STAYING ON WHEN VEHICLE IS SHUT OFF REGARDING THESE MAKE AND MODEL THERE ARE SEVERAL CASES OF THIS HAPPENING. PEOPLE SAY THEY HAVE TO SLAM THE VEHICLE INTO PARK TO GET THE RADIO TO WORK. SOME PEOPLE HAD A BRAKE SENSOR REPLACE WHICH FINALLY FIXED THE CONCERN....UPDATED 03/29/17 *BF *CN

NHTSA ID

10954940

Incident

Feb 9, 2017

Mileage

3,200 mi

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/17*LJ *CN

NHTSA ID

10954552

Incident

Oct 7, 2016

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE A-PILLAR TRIM MOLDING WAS MELTING BETWEEN THE WINDOWS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE A-PILLAR TRIM MOLDING WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS NOT PARKED IN AREAS WHERE IT WAS EXPOSED TO EXCESSIVE HEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

NHTSA ID

10913744

Incident

Sep 3, 2016

Mileage

6,000 mi

I BUY A MAZDA CX 5 ON FEB 20 2016 AND THIS WEEK JUNE 20 2016 I NOTED A CRACKED WINDSHIELD . MAZDA OF PR STATED NO WARRANTY. THE CAR WAS PARK IN MY GARAGE.

NHTSA ID

10876677

Incident

Jun 20, 2016

NTSB: 2016 MAZDA CX-5. CONSUMER STATED THE CHROME TRIM ON THE VENTILATION OUTLET CAUSES A REFLECTION IN EXTREME WEATHER WHICH BLOCKS THE VIEW IN THE DRIVER SIDE MIRROR. *SS

NHTSA ID

10853704

Incident

Feb 1, 2016