2016 Mazda CX-5 Visibility Problems

(I am the owner of the car and am filling this out for my daughter who was driving it at the time, I was not with her during the incident) While driving down the road in the rain the wipers just stopped working. I have not had any dealers ID the specific problem yet. We replaced the wiper 20amp fuse and it did not fix the problem. There were no warning lamps and there are still no warning lamps. My safety was put into danger when I could not see out the window. I was nearly at work so I waited for the rain to slow down some was able to make it to work. The rain cleared while I was at work and it has not rained since. It is available for inspection upon request.

NHTSA ID

11740504

Incident

May 25, 2026

Front windshield wipers stopped working, front windshield washer still working. Fuse was checked, fuse is good.Vehicle is available for inspection upon request. My safety is put at risk because of lack of visibility when driving in rain. The problem has been confirmed by a Mazda dealership. The vehicle and the components have been inspected by a Mazda dealership. No warning lights or messages appeared before or after the front windshield wipers stopped working. So if a person is driving the car, there is no indication that the front windshield wipers will not work if it starts raining and the driver would need to use the front windshield wipers. This is a safety hazard because the driver will not be able to see, possibly causing an accident. This Mazda CX5 does not have automatic front windshield wipers (they do not come on automatically when it starts raining).

NHTSA ID

11622026

Incident

Oct 25, 2024

The contact owns a 2016 Mazda CX-5. The contact stated that upon approaching the vehicle he observed a small crack on the top left corner of the windshield. Over time the crack proceeded to progress across the windshield. The contact stated that the windshield was not impacted by an object or projectile. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 40,000.

NHTSA ID

11620347

Incident

Oct 17, 2024

Mileage

40,000 mi

The controls on the Windshield Wiper/Headlight Control Stalk are not visible when driving at night. The setting markings on the Control Stalk are completely dark at night. This creates a safety hazard when driving at night in the rain and turning on your windshield wipers or changing your headlight settings is needed.

NHTSA ID

11619012

Incident

Oct 9, 2024

Front windshield wipers not working, bcm failed

NHTSA ID

11614967

Incident

Sep 9, 2024

In September of 2023, while driving I attempted to use the windshield wipers, and they would not function. We live in a rainy part of the country, so having non working wipers is a major safety issue. Research for possible causes pointed to the body control module which had been recalled on Mazda 3s in recent years. I took the car to the dealership, and they traced the problem to an internal failure of the body control module. I do not have the component to inspect, and I do not know what the dealership did with it after removal. We filed a complaint with Mazda in October of 2023. They gave us case #001-463-33. They were not receptive to feedback, and simply stated many times that there was not a current recall for our vehicle. There were no warning signs/messages/ lights before the wipers stopped working, and they had worked normally the day before.

NHTSA ID

11579140

Incident

Sep 9, 2023

1. The airbag sensor is not working. The warning signal continually flashes. My shop had airbag system analyzed. Test results showed it is not calibrated correctly. My Mazda dealer, Luther Premier Mazda, said it is an electrical problem, and I will have to pay for analysis. I paid for this analysis when Sallas had it diagnosed. 2. Due to problems with the windshield, I paid for a replacement myself, not knowing there was a recall. I want Mazda to install a Mazda windshield and calibrate the safety systems.

NHTSA ID

11477636

Incident

Aug 4, 2022

Rear Video Camera / Back-up Camera Display Malfunction: The display in the dashboard continuously resets, causing the view from the back-up camera to disappear completely or dim to to the point where it is not viewable. This causes a safety hazard when backing up and often occurs once the vehicle is already in motion. Mazda dealer's service center reports Mazda is aware that this is a new, widespread problem, but to check for updates in 4 weeks.

NHTSA ID

11452163

Incident

Jan 25, 2022

This is a follow up to NHTSA complaint ID Number 11442992: After doing a fair amount of research the problem was deemed to be the Front Body Control Module. A new replacement was ordered (about $250). It took about 1-1/2 to 2 weeks for the module to be received and about an hour for its installation. So far the wipers seem to be working correctly although they have yet been 'used', only tested. Googling "mazda wiper problem" you will find others reporting similar problems with the Body Control Module. I found this (https://www.mazda3revolution.com/threads/for-those-suffering-wiper-motor-issues-here-is-the-fix.232623/) forum entry when I did the aforementioned google search. And finally, post replacement I have visually inspected the original module and can easily see one of the components marked "2741" with corrosion around its mounting.

NHTSA ID

11447854

Incident

Sep 7, 2021

2016 Mazda CX-5 windshield wipers - Correctly operating windshield wipers have four modes: single wipe, intermittent wipe, slow continuous wipe, high speed continuous wipe. One morning (September, 2021) used the single wipe mode to clear overnight accumulated moisture (car parked outside) but wiper made five passes instead of one and then stopped in an 'up' or 'non-parked' position. Tried the other three modes and all three behaved the same way, five wiper passes and then the wipers stopped, sometimes upright blocking forward vision, sometimes at an angle, but never in the 'parked' position. Driving in rain or snow requires activating the wipers every 30 seconds or so (approximate time of 5 wipes). Have had the wiper motor (which includes a circuit board) replaced twice to no avail. Today had wiper switch replaced, again to no avail. This problem seems to be similar to windshield wiper problem reported regarding 2016-2018 Mazda CX-3's.

NHTSA ID

11442992

Incident

Sep 7, 2021

Driving on the interstate. Driver plus 3 passengers,fair amount of luggage. Listening to a book on CD. Windows up, air-conditioning on. Driving 70 mph smooth road. No cars in immediate vicinity. Suddenly there is a loud bang which scared the crap out of me. Pulled off the roadway to see what had happened. Turned out the moon roof had exploded. Fortunately the inside cover was closed otherwise the occupants would have been shredded by a glass grenade.

NHTSA ID

11426582

Incident

Jul 26, 2021

THERE WAS A LARGE CRACK ON MY FRONT WINDSHIELD THAT SPANNED FROM THE DRIVER'S SIDE TO THE PASSENGER SIDE. WHEN I WENT TO LOCATE THE POSSIBLE POINT OF THE CRACK I COULDN'T LOCATE ONE. I TOOK MY VEHICLE TO AN WINDSHIELD REPAIR SHOP TO GET IT REPLACED AND WAS TOLD THAT THIS WAS A STRESS CRACK THAT IS PRETTY COMMON IN MAZDA CX-5'S.

NHTSA ID

11351569

Incident

Aug 9, 2020

Mileage

30,000 mi

A SMALL CHIP WAS ON FOUND ON THE FRONT OF THE WINDSHIELD AND I WAS NOTIFIED BY THE DEALER THAT THE CHIP WAS SMALL AND THAT THEY THE REPAIR WOULD FIX IT WITH RESIN. THE NEXT DAY A CRACK AROUND 18 INCHES FORMED ALONG THE WINDSHIELD. . AFTER THE CRACK WAS FORMED THEY STATED THEY WEREN'T RESPONSIBLE FOR THE WINDSHIELD AFTER THE REPAIR. THIS IS A DEFECT IN THE QUALITY OF THE WINDSHIELD MAZDA WON'T HOLD THEMSELVES RESPONSIBLE FOR. THIS NEW WINDSHIELD HAS BEEN QUOTED FOR $500 TO REPLACE. *TR

NHTSA ID

11328460

Incident

May 26, 2020

Mileage

47,000 mi

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLES MAZDA (6387 AIRPORT PULLING RD N, NAPLES, FL 34109, 239-597-9607) WHERE IT WAS DIAGNOSED THAT THE HEATER CORE WAS CLOGGED AND NEEDED TO BE REPLACED. THE CONTACT REFERENCED MANUFACTURER COMMUNICATION NUMBERS: 10091444 AND SA218, WHICH STATED THAT AN OVERHEATED HEATER CORE WAS DUE TO CLOGGING. THE CONTACT STATED THAT THESES CODES INDICATED THAT THE FAILURE WAS A KNOWN ISSUE. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND PROVIDED THE CONTACT WITH CASE NUMBER: 124474827. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE HEATER CORE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,870.

NHTSA ID

11288190

Incident

Nov 26, 2019

Mileage

14,870 mi

MY ALLSTATE REP TOLD ME THAT I HAVE 4 RECALLS

NHTSA ID

11219377

Incident

Jun 11, 2019

FIRST OCCURRED ON 9/29/2017 AND MORE OFTEN AFTER 2/3/18 BATTERY DRAINS, NO START HAVE HAD THE VEHICLE BATTERY JUMPED 5-6 TIMES, REPLACED BATTERY SAME OCCURRENCES, HAVE TAKEN BATTERY TO BE CHARGED TWICE. FURTHER INSPECTION A WEEK LATER ON BATTERY AND A DRAW TEST 1, CAME BACK GOOD. COUPLE OF WEEKS BATTERY HAD DRAINED AGAIN. NO START NOTICEABLE SIGNS OF DRAIN. AIRBAG LIGHT ON AND OFF, HAVE HAD IT SERVICED PREVIOUSLY. HEAT AND A/C NOT PROJECTING LIKE NORMAL. STAINS ON WINDSHIELD. DESIGN ERROR THERE IS NO KEY ENTRY ON TRUNK WHEN CAR MALFUNCTIONS. DASHBOARD AND/OR DISPLAY SCREEN WILL OCCASIONALLY STAY ON WHEN CAR TURNS OFF. DRIVER WINDOW RATTLES. COMMAND SWITCHES FOR DISPLAY SCREEN REPLACED STILL STICKING. SEAT BELT HAS SCARED STOMACH.

NHTSA ID

11182797

Incident

Sep 29, 2017

Mileage

34,900 mi

LARGE FISH HOOK SHAPED CRACK ON WINDSHIELD OF MY 2016 MAZDA CX-5 WITH 23000 MLES. THE CRACK APPEARED ON A 55 DEGREE MORNING AFTER I PULLED MY VEHICLE OUT OF THE GARAGE AND DROVE HALF A BLOCK TO A STOP SIGN AND I WATCHED THE CRACK APPEAR. THE CRACK STARTS AT THE TOP CENTER EDGE OF THE WINDSHIELD GOES DOWN ABOUT 6 INCHES, THEN GOES INTO THE VIEW OF THE DRIVER. IT WAS ABOUT 18 INCHES THAT MORNING AND HAS GROWN TO ABOUT 30 INCHES AND A HUGE FISH HOOK SHAPE IN THE VIEW OF THE DRIVER. I WENT TO THE DEALER AND WAS TOLD IT WAS CAUSED BY A STONE IMPACT. IT WAS NOT AN IMPACT, I SHOULD KNOW, I WAS DRIVING. THE DEALER ALSO TOLD ME THAT IT WAS NOT COVERED UNDER WARRANTY, EVEN IF IT IS A DEFECTIVE WINDSHIELD OR INSTALLATION AT THE FACTORY. WITH A LITTLE RESEARCH I AM SEEING A LOT OF CX-5 OWNERS ARE REPORTING SIMILAR ISSUES WITH THE WINDSHIELDS CRACKING FOR NO APPARENT REASON. THIS IS A SAFETY CONCERN THE NHTSA NEEDS TO INVESTIGATE.

NHTSA ID

11172370

Incident

Jan 25, 2019

Mileage

23,000 mi

THE VEHICLE WAS PARKED IN A DRIVEWAY WHEN A BASKETBALL BOUNCED OFF THE HOOD OF THE CAR AND THEN HIT THE WINDSHIELD. THERE WAS NO DAMAGE TO THE HOOD BUT WHEN THE BASKETBALL HIT THE WINDSHIELD IT SHATTERED THE RIGHT TOP SIDE OF THE WINDSHIELD.

NHTSA ID

11130041

Incident

Jun 10, 2018

Mileage

20,000 mi

I RECENTLY BOUGHT A USED 2016 MAZDA CX-5. FIVE DAYS LATER, I WENT TO GET IN IT AFTER WORK (NOT A HOT DAY) AND FOUND A CRACK RUNNING FROM UNDER THE TOP SEAM STRAIGHT DOWN AND THEN FEATHERING OUT. NO IMPACT DAMAGE. PARKED IN A SECURED LOT. IT DIDN'T LOOK RIGHT, SO I LOOKED UP MAZDA WINDSHIELDS AND FOUND OUT OTHERS HAD THE SAME ISSUE. I FOUND THE CRACK DISTRACTING AS I DROVE, ESPECIALLY IF I NEEDED TO LOOK OVER TO THE RIGHT SIDE. TOOK MY CAR TO MAZDA THE FOLLOWING DAY. THEY AGREED IT LOOKED STRANGE, BUT SAID THEY WERE UNAWARE OF ANY WINDSHIELD ISSUES. AND YET I FOUND MANY OTHERS ON LINE HAD THE SAME ISSUE.

NHTSA ID

11085173

Incident

Apr 5, 2018

Mileage

21,000 mi

2016 MAZDA CX5. CONSUMER WRITES IN REGARDS TO SHATTERED WINDOW ON VEHICLE. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE DAMAGES CAUSED BY THE WINDOW SHATTERING. *JS

NHTSA ID

11030909

Incident

Aug 9, 2017

FRONT PASSENGER WINDOW COMPLETELY SHATTERED WHEN DRIVING ON THE HIGHWAY. NO APPARENT ROCK OR DEBRIS HIT THE WINDOW BEFORE THE GLASS COMPLETELY DISINTEGRATED. A LOUD BANG WAS HEARD AS THE GLASS SHATTERED FROM THE CENTER. UNSURE AS TO LONGEVITY / DURABILITY OF THE MAZDA OEM GLASS WINDOWS AS CAR MODEL IS RELATIVELY NEW. SO FAR HAVE NOT HAD ANY OTHER ISSUES WITH THE OTHER WINDOWS OF THE CAR. THE TEMPERED GLASS, HOWEVER, DID SHATTER AS CORRECTLY DESIGNED, NO INJURIES.

NHTSA ID

11081179

Incident

Mar 16, 2018

Mileage

19,000 mi

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE DRIVING 65 MPH, THE FRONT WINDSHIELD SHATTERED. THE CONTACT CALLED A LOCAL DEALER (JOHN HINE MAZDA, 1545 CAMINO DEL RIO SOUTH ST, SAN DIEGO, CA 92108) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE LOCAL DEALER AND NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

NHTSA ID

11073167

Incident

Feb 13, 2018

Mileage

14,000 mi

2016 CX5 DEVELOPED SPONTANEOUS STRESS FRACTURE IN WINDSHIELD RUNNING FROM TOP RIGHT EDGE OF SCREEN ACROSS TO MIDDLE OF GLASS. IT WAS NOT BEING DRIVEN AT THE TIME, NOTHING HIT THE WINDSHIELD, IT JUST CRACKED.

NHTSA ID

11002410

Incident

Mar 15, 2017

Mileage

15,000 mi

AFTER TWO MONTHS OF OWNERSHIP THE WINDSHIELD CRACKED DUE TO A ROCK STRIKE. THE WINDOWS WAS REPLACED WITH AN OEM WINDSHIELD. THREE MONTHS LATER THE WINDSHIELD CRACKED RANDOMLY WITHOUT ANY DAMAGE (ROCK ETC)

NHTSA ID

10986381

Incident

May 2, 2017

Mileage

7,000 mi

2 WEEKS OLD VEHICLE WINDSHIELD CRACKED AFTER PARKED IN THE SUN FOR 3 HOURS.

NHTSA ID

10985869

Incident

May 14, 2017

Mileage

1,000 mi