2016 Mazda CX-5 Powertrain (other) Problems

Any time the vehicle has been sitting with the engine off and has been given enough time to “cool down”, upon starting the vehicle and switching from PARK to DRIVE, the vehicle will violently lurch forward while attempting to reach 2nd gear. This is dangerous behavior that is not normal for any vehicle. There is clearly something wrong with either the transmission or the way the software communicates with the transmission. When the engine is within normal temperature it doesn’t display this dangerous behavior. A similar TSB was issued for the 2nd generation of CX5s but not for this generation of CX5s

NHTSA ID

11739757

Incident

Apr 27, 2026

The contact owns a 2016 Mazda CX-5. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle, and the message “Smart Brake Malfunction” was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed with catastrophic brake caliper failure. The contact was unsure if the vehicle needed to be repaired. The vehicle was then taken to the dealer, where it was diagnosed, and it was determined that the passenger’s side inner CV joint had failed and needed to be replaced. The vehicle was not repaired. The dealer informed the contact that the vehicle could not be driven due to the severe failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 125,385.

NHTSA ID

11730245

Incident

Apr 9, 2026

Mileage

125,385 mi

I was driving on a city street and slowed to turn right onto a driveway at at a private residence. As my car entered the driveway and near the end of the right turn, my car had a sudden unintended uncontrolled acceleration, continued the turn, went over a low hedge of shrubs on the right side of the driveway, continued down a short rocky incline, and landed on a large rock where the car stopped.

NHTSA ID

11634639

Incident

Dec 27, 2024

About a month ago, started hearing a whining noise from the automatic transaxle when driving at different speeds. The more speed, the more noise you hear inside the vehicle. It occurs with all types of driving, acceleration, deceleration and steady speed. Took my Mazda CX-5 into auto experts and found there is a Service Bulletin regarding this issue in 2013-2016 Mazda CX-5's. There is a damaged bearing in the transaxle due to improper configuration of the transaxle case. There needs to be a recall for this issue, not just a service bulletin. I cannot afford a new transmission and replacing the transmission with a like for like or used transmission, there is no guarantee the issue won't come back.

NHTSA ID

11622316

Incident

Oct 24, 2024

I was driving on the freeway, going 60-65mph for about 10 minutes. All of a sudden, the engine went from ~2k RPM to ~4 RPM. The speed stayed the same. And then it happened again a few minutes later. A few days after this incident, while driving on the freeway, going 60mph, the car refused to go past 60mph. This also happened ~2 weeks prior. This would have caused an accident had I needed to speed up to avoid an issue but my car refused to go any faster on a flat road.

NHTSA ID

11495726

Incident

Nov 9, 2022

Car: 2018 Mazda CX-5 Touring with approximately 39,000 miles. Issue: Burning smell coming from engine compartment- Oil leaking from engine. Problem: Cracked cylinder head as diagnosed by dealer and to be replaced under Mazda Power Train Warranty. Safety was a concern not knowing the issue. Concerned of engine failure, fire, and overall safety. Warnings: No warnings or check engine light was also concerning. Time frame: 10/1/22 evening- noticed slight burning smell which lasted only a few minutes. No evidence of oil leaking. - 10/2/22: Slight burning smell occurred briefly on and off through out late afternoon. No evidence of oil leaking. Smell dissipated. - 10/3/22: Stronger presence of burning smell. Started to notice oil leaking from under car. - 10/4/22: Car inspected by local mechanic and advised to bring to dealer for further assessment. Mechanic observed increased oil leakage and stated oil was coming from within engine. Car towed to dealer, evaluated with a cracked cylinder head. Repair to be covered under Mazda Power Train Warranty. Additional concern: Short and Long Term residual effects on other engine components. Other reports: none. Awareness: I’ve come to understand that there seems to be similar issues with certain model years/production runs that might not be reported due to being covered under warranty. The consumer provided the correct VIN for the vehicle.

NHTSA ID

11488724

Incident

Oct 4, 2022

Parked by the curb at the Ft. Lauderdale International Airport. I put the car in Park and left the car idling with the air-conditioning running.as it was 95 degrees and about 100 at around 8:00 AM. There was a shuttle van parked by the curb about 11 feet in front of me. I had to exit my car to talk to the driver in the car behind me. I walked to the car behind me and started talking to the driver. I glanced back at my Mazda CX5 and it started rolling forward. I ran up to the car and got the door open and stepped on the brake. The brakes did not engage. I repeated stepping on the brake several times and the car would not stop. I got in the drivers seat to shift the car into reverse and keep my foot on the brake pedal. The car would not shift into reverse. and by this time the Mazda had pinned to the shuttle van a lady who was trying to unload her luggage. On the sixth attempt to shift into reverse the shifter finally moved into reverse and by standers came to the aid of the lady that had been pinned to the shuttle van. Airport security and the Broward County police took the statements. The lady retrieving her baggage declined medical attention. When I checked to see what the police were reporting they did not acknowledge that I was attempting to stop a runaway vehicle. The report said that I failed to put the car in park and left it in drive. It is not possible to get out of a car that is idling and in gear without the car moving forward or backward before you can even get all the way out of the car. This incident happened about mid July in 2017. Near the end of June this year while in my driveway I left the car idling and in park, exited the car walking to the rear of the car and it dropped into reverse. Got back in the car and shut off the engine. July 2017 the local Mazda dealer inspected the vehicle and could not find as problem. Not unlikely with an intermittent electrical anomaly. There were no prior warning lamps in either incident.

NHTSA ID

11478992

Incident

Jul 15, 2017

Dealer identified drive belt tensioner as leaking and in need of replacement on a Mazda CX-5 with less than 30k miles on it. Many owners have reported identical failures at or around 30k. An insufficient part that is failing so frequently, this early on with low mileage is a significant safety issue.

NHTSA ID

11421077

Incident

Jun 14, 2021

WHILE GETTING OFF A FREEWAY EXIT SUDDENLY THERE WAS SOME NOISE IN THE ENGINE AREA FOLLOWED BY MAJOR RATTLING EVERY TIME THE CAR SLOWED DOWN OR SPED UP, MAKING IT UNDRIVABLE. THE PROFESSIONAL DIAGNOSTIC WAS THAT SOMETHING WITHIN THE TRANSMISSION WAS BROKEN/COMING APART. THE CAR HAD ONLY AROUND 27000 MILES ON IT AND THIS HAPPENED WITHIN MONTHS OF DRIVE-TRAIN WARRANTY EXPIRING.

NHTSA ID

11365565

Incident

Oct 17, 2020

Mileage

27,300 mi

WHEN THE CAR IS COLD AND PARKED THE TRANSMISSION WILL LURCH INTO DRIVE SOMETIMES AND EVERYTIME WHEN THE CAR IS COLD THE TRANSMISSION WILL GET STUCK IN THIRD OR FOURTH GEAR AND THE CAR WILL NOT ACCELERATE UNTIL I FLOOR IT UNTIL THEN THE CAR WON'T SHIFT OUT OF GEAR FOR A FEW HUNDRED FEET AND CONTINUE TO BIG DOWN THE ENGINE, THEN AFTER THAT THE TRANSMISSION WILL DOWNSHIFT AND THE CAR WILL START TO ACCELERATE. IF I MANUALLY SHIFT THE CAR INTO FIRST THE PROBLEM WON'T OCCURRE AS BADLY. THIS SOFAR ONLY HAPPENS ONCE WHEN THE TRANSMISSION AND ENGINE ARE COLD. BUT EVEN IF I LET THE CAR SIT AND IDLE FOR A FEW MINUTES IT'LL STILL HAPPEN.

NHTSA ID

11349915

Incident

Aug 17, 2020

Mileage

38,000 mi

WHILE BACKING OUT FROM A DRIVEWAY INTO A CITY STREET, I SHIFTED THE VEHICLE FROM REVERSE TO DRIVE. THE GEAR SHIFT INDICATED THAT THE CAR WAS IN DRIVE, BUT THE VEHICLE CONTINUED TO ROLL BACKWARD AS IF IT WAS IN NEUTRAL. THE ENGINE THEN STOPPED, AND THE VEHICLE NEEDED TO BE PUSHED FROM THE STREET OUT OF THE TRAVEL LANES. *TR

NHTSA ID

11321459

Incident

Apr 17, 2020

Mileage

20,000 mi

WHEN THE VEHICLE IS PARKED, THEN I MOVE GEAR FROM PARK TO DRIVE, OR REVERSE TO DRIVE, THE VEHICLE STALLS TO GO INTO TO DRIVE FOR A COUPLE OF SECONDS, THE ENGINE REVS THEN THERE IS A FORCEFUL JOLT WHEN IT FINALLY KICKS IN TO DRIVE. ALSO, WHEN I'M AT A STOP FOR A WHILE, THEN PRESS ON THE GAS PEDAL TO DRIVE, IT TAKES A COUPLE OF SECONDS FOR THE CAR TO DRIVE. THIS IS A BIG CONCERN FOR ME BECAUSE THERE SEEMS TO BE A DELAY WITH THE DRIVE GEAR.

NHTSA ID

11255874

Incident

Aug 21, 2019

Mileage

23,700 mi

WHEN STARTING CAR AND PUTTING IT INTO DRIVE, THEN PUSH THE GAS, THE CAR HESITATES TO GO INTO DRIVE THEN JOLTS WHEN IT FINALLY SHIFTS INTO GEAR FROM PARK. MY CONCERN IS THAT IT TAKES LONG TO GO INTO DRIVE FROM PARK, AND THE ENGINE REVS AND JOLTS VIOLENTLY WHEN IT FINALLY READS THE DRIVE GEAR WHICH IS NOT NORMAL AND IS A SAFETY CONCERN FOR ME.

NHTSA ID

11255734

Incident

Aug 21, 2019

Mileage

23,700 mi

SIGNIFICANT LAG IN TRANSMISSION GOING FROM STOP TO EITHER DRIVE OR REVERSE (3 - 5 SECONDS). CAR CAN ROLL BACKWARD WHILE WAITING FOR GEAR TO ENGAGE, AND WILL REV AND THEN JERK HARSHLY INTO GEAR. ALSO WILL JERK WHEN SHIFTING WHILE ACCELERATING TO HIGHWAY SPEEDS. VEHICLE HAD UNDER 25,000 MILES ON IT WHEN SYMPTOMS STARTED. TOOK IT TO DEALER AND GOT APPROVAL FOR NEW TRANSMISSION UNDER WARRANTY VERY QUICKLY, WHICH LEADS ME TO BELIEVE THIS IS A KNOWN PROBLEM FOR MAZDA. SAW MANY SIMILAR COMPLAINTS ON NHTSA WEBSITE.

NHTSA ID

11232896

Incident

Jul 17, 2019

Mileage

24,800 mi

PURCHASED WITH JUST 50K MILES. TOOK TO MAZDA FOR SERVICE LIGHT. NOTIFIED THE DIFFERENTIAL NEEDED REPLACEMENT CITING 2 TB (10155436 AND 10145248) CLEARLY IDENTIFYING THE ROOT CAUSE AS DEFECT IN MANUFACTURING. FURTHER INVESTIGATION PROVIDED CLEAR PROOF OF MAZDA'S ASSESSMENT WITH THE DIFFERENTIAL AND POINTING TO THE TB'S AS CASE FOR THE CLAIM APPROVAL. PICTURES SHOW YEAR'S LONG BUILDUP OF RUST, BROKEN COUPLERS, WATER CONTAMINATED OIL, METAL SHAVING. ALL REFLECTIVE OF THE DAMAGE CREATED BY THE DEFECTIVE DESIGN INDICATED IN THE TB. THE WARRANTY CLAIM WAS DENIED BECAUSE OF THE RELATED ISSUES WITH THE DEFECTIVE SEAL ALLOWING DAMAGE TO THE DIFFERENTIAL AND RELATED PARTS. ALSO EFFECTIVELY VOIDED MY POWER-TRAIN WARRANTY COVERAGE. THIS PRESENTS A HAZARD OPERATING THE VEHICLE AT CERTAIN SPEEDS WITH BROKEN METAL PARTS IN THE TRANSFER GEARS. I THINK IT REQUIRES A RECALL BECAUSE IT IS INEVITABLE WATER, RAIN, SNOW, EVEN A CAR WASHES WILL GET INTO THE SYSTEM BECAUSE OF THE FAULTY DESIGN. FACTS: VEHICLE HAD PRIOR MAZDA SERVICE AND THERE IS NO EVIDENCE TO SUPPORT MAZDA PRESENTED THE REPAIR OPTION PRIOR TO THE DASH LIGHT APPEARING. MAZDA HAS NO SERVICE OR WARRANTY CHECKS IN PLACE THAT DETECTS THE DAMAGE. THE TIME IT TAKES FOR THAT LEVEL OF RUST BUILD UP TO ACCRUE IS SELF-EVIDENT THIS IS MAJOR SAFETY ISSUE THAT SHOULD REQUIRE A RECALL BUT ALSO A MATTER OF ETHICS AND INTEGRITY. WATER IN YOUR REAR AXLE WILL UNDOUBTEDLY CAUSE FAILURE TO SEALED MECHANICAL COMPONENTS. MAZDA WAS AWARE OF THIS ISSUE FOR YEARS YET DOES NOT OFFER THE CONSUMER ANY ADDITIONAL COVERAGE OR ANY WAY TO PROTECT THEMSELVES FROM A HEFTY REPAIR COSTS OR RISK OF HARM DUE TO THIS FAILURE. THE VEHICLE ITSELF HOLDS EVIDENCE OF DRIVE-TRAIN AND ITS WARNING SYSTEM ARE BOTH DEFECTIVE BECAUSE THE HISTORIC ERROR CODES/MILEAGE IN ITS INTERNAL MEMORY. THE SYSTEM FAILED ALERTING THE ISSUES WELL AFTER THE MANUFACTURER'S WARRANTY EXPIRED.

NHTSA ID

11193933

Incident

Mar 8, 2019

Mileage

60,000 mi

WHILE ACCELERATING OR DECELERATING THE RPMS WILL JUMP NEARLY 1,000RPMS BEFORE DECREASING TO ITS NORMALLY EXPECTED LEVELS. THIS RESULTS IN JUMPS AND STUTTERS IN THE TRANSMISSION. ADDITIONALLY, WHILE SHIFTING FROM REVERSE TO DRIVE THE TRANSMISSION TAKES SEVERAL SECONDS TO ENGAGE RESULTING IN A VEHICLE THAT LINGERS IN NEUTRAL. THIS MAKES THE VEHICLE FREE ROLL BACKWARDS FOR SEVERAL SECONDS BEFORE POPPING INTO DRIVE WHICH RESULTS IN INCREASED PRESSURE IN THE DRIVETRAIN.

NHTSA ID

11193466

Incident

Apr 2, 2019

Mileage

59,000 mi

I PURCHASED THIS VEHICLE WITH 36K MILES ON IT, CLEAN CARFAX, WITH ONLY 1 OWNER. WITHIN AN HOUR FROM DRIVING IT HOME FROM THE DEALERSHIP, I NOTICED AN ISSUE WHEN PUTTING IT IN DRIVE. THERE WAS A 5 SECOND DELAY. EVERY SINGLE TIME I PUT IT ON DRIVE, THE DELAY WOULD HAPPEN. IF YOU STEPPED ON THE GAS, IT WOULD ACT AS IF IT WERE IN NEUTRAL AND VIOLENTLY JOLT FORWARD. LUCKILY, I WAS IN A PARKING LOT AND I WAS ABLE TO AVOID ACCIDENTS. I PURCHASED THIS CAR TO TRANSPORT MY CHILDREN BUT I NO LONGER FEEL THAT IT IS SAFE. THE SOLUTION I WAS GIVEN AT THE DEALERSHIP WAS THAT THE TRANSMISSION MAY POTENTIALLY NEED TO BE REPLACED. NOW I UNDERSTAND WHY IT TOOK THEM 3 MONTHS TO SELL THIS CAR. I FEEL LIKE THIS IS UNETHICAL.

NHTSA ID

11130886

Incident

Sep 23, 2018

Mileage

36,000 mi

COASTING. DRIVING TO A STOP SIGN OR STOP LIGHT OR STOPPING POINT AT A DECLINING SPEED FROM 30MPH TO 25/20/15MPH INTERVALS ARE WHERE THE 'TUGGING'/'STUTTER' HAPPENS. DEALERSHIP SAYS IT IS NORMAL OPERATION FOR THE CAR TO SHIFT INTO GEAR WHEN DECLINING IN SPEEDS. EVEN CORPORATE AGREED WITH THEM. THE ONLY THING THAT IS NOT NORMAL IS HOW COME AWD VARIATION DOESN'T HAVE THIS ISSUE? MY OLDER MAZDA 3 FROM 2009 I DROVE DIDN'T HAVE THIS ISSUE. TESTED A MAZDA 3 NEW 2018 AND THEY HAD THIS ISSUE. ALSO TESTED A SALES DEPARTMENT 2016 FWD CX 5, SIMILAR ISSUE. MY FRIEND WHO IS A PHYSOCLOGIST, HER CX 5 2016 HAS THE SAME TUGGING ISSUE. DEALERSHIP SAID IT COULD BE A TORQUE CONVERTER/TRANSMISSION/ OR COLD WEATHER WITHIN TH TRANSMISSION LINES. NO ERROR CODES WERE PRESENT WHEN THEY CHECKED. THE DRIVING EXPERIENCE SEEMS VERY DEGRADING FOR THE NEWER MODELS. THE ABRUPT TUGGING COULD CAUSE AN ACCIDENT TO SOMEONE AHEAD OF ME OR THE JERKING COULD MAKE ME HIT THE GAS PEDAL EVEN HARDER. SPOKE TO: SERVICE REQUEST NUMBER 1-1225218842 SPOKE TO ROY FROM MAZDA CSDEPARTMENT 800.222.5500 SELECT PROMPT 2, THEN EXT. 1148. THE CS CALLED DEALERSHIP AND FOLLOWED DEALERSHIP GUIDANCE. IF THIS IS NEW FOR THE VECHICLE AS A STANDARD OF DRIVING, THEN THIS MUST MAKE IT VERY UNPLEASANT AND PREDICTABLE FOR FUTURE ACCIDENTS.

NHTSA ID

11080279

Incident

Feb 23, 2018

Mileage

36,500 mi

THE VEHICLE WAS BOUGHT BRAND NEW ON 06/30/2015. IT NEEDED A NEW TRANSMISSION AT 20,690 MILES (09/02/16). AT ~43,000 MILES, LEAKS WERE DETECTED. THE MECHANIC DIAGNOSED THE PROBLEM AS POWERTRAIN ISSUES. THE LEAK WAS TRANSMISSION FLUID THAT SPREAD TO THE WHOLE LENGTH OF THE CAR UNDERNEATH. THE DEALER WAS CONTACTED, CAR WAS TOWED TO THE DEALERSHIP THAT LATER CONFIRMED THE MECHANIC'S DIAGNOSIS. POWERTRAIN WILL BE FIXED AT THE MANUFACTURER'S EXPENSE (THE MANUFACTURER CONSIDERS IT A MANUFACTURING ISSUE AND HAS HONORED THE WARRANTY).

NHTSA ID

11060806

Incident

Jan 3, 2018

Mileage

43,685 mi

THERE IS A RUBBING/GRINDING/VIBRATION FEEL ON THE PEDALS AND STEERING WHEEL, INCLUDING THE ENTIRE BODY VIBRATION THAT CAN BE ALSO SEEN IN THE SIDE MIRRORS. THESE PROBLEM ARE MORE NOTICEABLE AT HIGH SPEED. I SUSPECT EITHER THE TIRE, BRAKE, ROTORS, ALIGNMENT, SUSPENSION OR TRANSMISSION PROBLEMS. I HAVE BROUGHT MY CAR 6 TIMES TO THREE DIFFERENT DEALERSHIP ALREADY WITH THE GUIDANCE FROM MAZDA CORPORATE COSTUMER SERVICE BUT THEY ARE DENYING MY CX-5 ISSUES. THIS IS PRETTY SCARY TO DRIVE, I ALWAYS FEEL THAT SOMETHING BAD GONNA HAPPEN ON MY CAR IN THE FREEWAY BECAUSE OF ROUGH AND BUMPY RIDE. THIS HAPPENED SINCE THE DAY I BOUGHT THIS. I AM VERY DISAPPOINTED WITH THIS CAR FOR 32K $. ALL MAZDA DEALERSHIP ARE NOT COOPERATING. VERY BAD EXPERIENCE.

NHTSA ID

11023733

Incident

Mar 30, 2016

MY COMPLAINT IS IDENTICAL TO COMPLAINT # 10913740. I SPECIAL ORDERED MY CX-5 & PICKED IT UP FEB 2017.DOES NOT SHIFT PROPERLY, REVS UP TO 6000 BEFORE ENGAGING, CAN'T ACCELERATE WHEN I NEED TO (LIKE MERGING ON FREEWAY OR CHANGING LANES). PLEASE SEE COMPLAINT # 10913740 BECAUSE HE DESCRIBES IT BETTER THAN I, A NON "CAR PERSON" CAN. I'VE PUT MY MY GAS FOOT TO THE FLOOR TRYING TO GAIN SOME SPEED SO I WOULDN'T GET REAR ENDED AND IT TAKES, LITERALLY, ABOUT 10 SECONDS TO RESPOND AT ALL. THE DEALER CLAIMS IT IS SHIFTING AS DESIGNED & SAYS THEY CAN'T RECREATE THE PROBLEM. CAR WAS THERE @3600 MILES & THEY TOLD ME THE TECH COULDN'T FIND ANYTHING WRONG WITH THE CAR BUT DID I WANT A DRIVE WITH HIM. I DID ONE, & HE TRIED TO TELL ME THAT REVVING TO 5000 WHEN ON A SMALL INCLINE WAS NORMAL. THIS IS A LIE. I BROUGHT THE CAR BACK AGAIN- IT WAS IN FOR 7 DAYS. 2ND TIME MANUFACTURER INVOLVED, & SUPPOSEDLY ITS ENGINEERS WOULD WORK ON IT. BUT ALL THEY DID IS RUN DIAGNOSTICS (DOESN'T ANYBODY ACTUALLY LOOK AT THE ACTUAL CAR ANYMORE - COMPUTERS DO MALFUNCTION) AND WHAT THEY CAME UP WITH IS THAT I WAS ENGAGING THE GAS AND THE BRAKE AT THE SAME TIME, CAUSING THE CAR NOT TO SHIFT. FIRST OF ALL, MY TINY FOOT COULDN'T BE ON BOTH PEDALS IF I TRIED; SECOND, MY LEFT FOOT IS A CLUTCH FOOT. I AM SO USED TO USING IT ON A CLUTCH ONLY THAT IT DANGLES WHERE A CLUTCH WOULD BE IF I HADN'T BOUGHT THIS STUPID AUTOMATIC 2016 CX-5. SO NOW MAZDA IS SAYING THAT THEIR ENGINEERS & DEALER TECHNICIANS ARE INFALLIBLE AND THEY WILL DO NOTHING FOR ME. MEANWHILE, I AM STUCK WITH THIS POS I BOUGHT FOR $27,000 CASH WHICH IS NOT ONLY DANGEROUS BUT EXTREMELY UN-FUN TO DRIVE DUE TO THE JERKING, REVVING, ETC., WHICH ARE VERY UNNERVING, AND WITH 5000 MILES ON CAR, I SHOULD WANT TO DRIVE IT. INSTEAD I AM DRIVING MY NEARLY 12 YEAR OLD VW SO THAT I CAN GET PLACES SAFELY AND WITHOUT THE JARRING PROBLEM OF THE MAZDA.

NHTSA ID

11015202

Incident

Mar 1, 2017

Mileage

3,600 mi

I PURCHASED A 2016 NEW MAZDA CX-5 IN OCTOBER 2016. MY CAR WAS ONLY 5 MONTHS OLD WITH 5411 MILEAGE ON IT WHEN I EXPERIENCED THIS PROBLEM. I WAS PULLING UP MY DRIVEWAY WHEN I GOT IN FRONT OF MY GARAGE DOORS OF MY HOME, WITH MY FOOT ON THE BRAKE ABOUT READY TO PUT THE CAR IN PARK , THE ENGINE BEGAN TO REV UP TO A HIGH RATE OF SPEED AND ACCELERATED INTO MY HOUSE. THE HOUSE STOPPED THE CAR FROM GOING ANY FURTHER. MY HUSBAND WAS IN THE PASSENGER SEAT AND EXPERIENCED THIS AS WELL. I WAS PRESSING DOWN ON THE BRAKE, BUT NOTHING STOPPED IT. I WAS CLOSE DISTANCE TO THE HOUSE AND IT HAPPENED SO FAST. I BACKED OFF MY HOUSE. I HAD TO GET MY GARAGE DOORS REPLACED AND THE CAR FIXED. I DID NOT DRIVE THE CAR AGAIN. ONCE THE BODY SHOP FIXED THE CAR (DAMAGE $2300.00 DOLLARS), I HAD THE VEHICLE TOWED TO THE MAZDA DEALERSHIP WHERE I PURCHASED THE CAR TO INVESTIGATE THE PROBLEM. THEY DROVE IT FOR A FEW WEEKS WITH A BLACK BOX, BUT NEVER DETERMINED THE PROBLEM OR IT HAPPENING AGAIN. MAZDA CORPORATION WAS INVOLVED WITH THIS INVESTIGATION. I HAD FILED THE PROBLEM WITH THEM IMMEDIATELY AFTER THE ACCIDENT HAD OCCURRED. I REFUSED TO DRIVE THE CAR AGAIN. THE DEALERSHIP (MAZDA IN MANCHESTER, NH) WORKED A DEAL WITH ME TO BUY THE CAR BACK AND GET ME INTO A NEW 2016 MAZDA CX-5. I HOPE I DON'T EXPERIENCE THIS WITH MY NEW CX-5. I REALLY LIKE THE CAR, BUT I HAVE TO SAY THAT WAS AN EXPERIENCE THAT NO ONE WOULD EVER WANT TO EXPERIENCE. I AM JUST GRATEFUL THAT I WASN'T ON A STREET AND IT HAPPENED TO MY OWN PROPERTY. IT COST QUITE A BIT IN DEDUCTIBLES ON HOUSE AND CAR AND I AM SURE MY RATES WILL GO UP ON INSURANCE ON BOTH. UNFORTUNATELY MAZDA COULD NOT PROVE THERE WAS SOMETHING WRONG WITH THE CAR, SO MY INSURANCE COMPANY COULD NOT GO AFTER THEM FOR THE DAMAGES. AS I SAID BEFORE I AM GRATEFUL MY HUSBAND AND I ARE OK AND NO ONE GOT HURT. ALSO, I FOUND 4-6 OTHERS REPORTING THIS SAME COMPLAINT ON THE CX-5.

NHTSA ID

11004279

Incident

Mar 18, 2017

Mileage

5,411 mi

THE 'START/STOP' BUTTON TO TURN OFF THE VEHICLE, CAN BE DONE IN ANY GEAR. WHEN DONE IN "PARK" THE VEHICLE LOCKS UP THE WHEELS AND THE VEHICLE DOES NOT ROLL. WHEN STOPPED IN OTHER GREARS' THE VEHICLE WILL ROLL OUT OF MY DRIVEWAY. VEHICLE SHOULD BE CORRECTED SO THE TRANSMISSION WILL LOCK THE WHEELS UP WHEN THE VEHICLE IS TURNED OFF IN ANY TRANSMISSION POSITION.

NHTSA ID

11003762

Incident

Sep 30, 2016

Mileage

1,000 mi

PARKED MY CAR. OPEN UP DRIVERS DOOR , RADIO AND DASH LIGHTS CAME ON. STANDING ON DRIVEWAY NOW PUSH BUTTON TO TURN OFF RADIO AND DASH. EVERYTHING CAME BACK ON. DID IT THREE TIMES AND ON THE THIRD TIME VEHICLE STARTED TO ROLL BACKWARDS. HAD TO CURLY ON THE FLOOR BARD AND DOOR WIDE OPEN. VEHICLE GAINING SPEED, ENGINE OFF, LOOK AT GEAR SHIFT SAYING IT'S IN PARK STILL. I HAD TO JUMP OUT OF VEHICLE BECAUSE I THOUGHT I WAS GOING TO DIE. NEIGHBOR CAME TO HELP ME OUT AND CALLED 911 WHO SENT AN AMBULANCE AND POLICE. PARAMEDICS ATTENDED TO MY NEEDS AND RUSHED ME TO THE HOSPITAL. POLICE ASK THE NEIGHBORS IF SOMEONE WAS INSIDE THE VEHICLE AND THEY SAID NO. POLICE REPORT SHOWS VEHICLE STILL IN PARK. VEHICLE HIT A TREE AND HIGH CENTER ON A PGE ELECTRICAL BOX. NOW VEHICLE IS AT A DEALERSHIP WHO TOLD MY FATHER UNDER THE TABLE THEY WERE ABLE TO DUPLICATE CONCERNS BUT WILL NOT NOTE IT ON THE REPAIR ORDER. THEY LOOKED AT SENSORS AND KNOW CODES APPEARED. ONCE MY FATHER MENTION HE WORKED AT A DEALERSHIP THEY MENTION THAT I MUST HAVE HAD THE VEHICLE IN REVERSE. IF I STAND OUTSIDE OF THE VEHICLE AND FOR A GOOD MINUTE TO TWO MINUTES AND IT SHOWED IN PARK THE WHOLE TIME, THERE IS SOMETHING ELECTRICAL GOING WRONG WITH THE VEHICLE. IF YOU GOOGLE RADIO IS STAYING ON WHEN VEHICLE IS SHUT OFF REGARDING THESE MAKE AND MODEL THERE ARE SEVERAL CASES OF THIS HAPPENING. PEOPLE SAY THEY HAVE TO SLAM THE VEHICLE INTO PARK TO GET THE RADIO TO WORK. SOME PEOPLE HAD A BRAKE SENSOR REPLACE WHICH FINALLY FIXED THE CONCERN....UPDATED 03/29/17 *BF *CN

NHTSA ID

10954940

Incident

Feb 9, 2017

Mileage

3,200 mi

WHILE DRIVING THE VEHICLE, THE INFOTAINMENT SYSTEM ABRUPTLY TURNED OFF. SHORTLY THEREAFTER AND IMMEDIATELY AFTER ACTIVATING THE TURN SIGNAL THE CAR STALLED. THE VEHICLE SEEMED TO HAVE COMPLETELY TURNED OFF AND COASTED TO A STOP. THE CAR THEN RESTARTED AND THE CHECK ENGINE LIGHT WAS ON. *TR

NHTSA ID

10934488

Incident

Dec 10, 2016

Mileage

900 mi