RoadVitals

2025 Mazda CX-50 Hybrid

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
9
Latest Jul 20, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Oct 29, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 9 NHTSA owner-reported complaints for the 2025 Mazda CX-50 Hybrid, most frequently naming the driver assistance, engine and powertrain (other) categories. 5 safety recalls have been issued covering this model year; and 146 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Driver assistance325.0%
  • Engine216.7%
  • Powertrain (other)216.7%
  • Brakes216.7%
  • Electrical18.3%
  • Body & structure18.3%
  • Other / unspecified18.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V737000

SUSPENSION:CRITICAL FASTENERS

Oct 29, 2025
1,007 units potentially affected
The defect: Mazda North American Operations is recalling certain 2025 CX-50 and CX-50 Hybrid vehicles. The front suspension fastener bolts may not be tightened properly, which can result in suspension component and/or wheel detachment.
The risk: Wheel or suspension component detachment can cause a loss of vehicle control and a loss of drive power, increasing the risk of a crash.
The remedy: Dealers will inspect the front suspension fastener bolts and, if necessary, replace and tighten them, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 7925J. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 3, 2025.
Mazda North American OperationsManufacturer number 7925JView on NHTSA.gov
25V418000

ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE (HPCU):SOFTWARE; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)

Jun 18, 2025
22 units potentially affected
The defect: Mazda North American Operations (Mazda) is recalling certain 2025 CX-50 Hybrid vehicles. The transmission gear shifter can be moved from Neutral to Drive without pressing the brake pedal.
The risk: Shifting into gear without the brake pedal depressed can result in unexpected vehicle movement, increasing the risk of a crash.
The remedy: Dealers will replace the Engine Control Module (ECM) and reprogram the Hybrid Control Unit (HCU) and Power Control Unit (PCU), free of charge. Interim owner notification letters were mailed August 15, 2025. A second notice will be sent once the remedy becomes available, anticipated late summer 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 7725F.
Mazda North American OperationsManufacturer number 7725FView on NHTSA.gov
25V413000

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

Jun 18, 2025
2 units potentially affected
The defect: Mazda North American Operations (Mazda) is recalling certain CX-50 Hybrid and CX-50 vehicles. Incorrectly configured module software may cause the air bag to deploy improperly.
The risk: An air bag that deploys improperly increases the risk of injury during a crash.
The remedy: Dealers will update the module software, free of charge. Owner notifications will not be mailed due to all vehicles being under Mazda dealer control. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 7625F.
Mazda North American OperationsManufacturer number 7625FView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 9
Powertrain (other)
Filed Jul 20, 2025

On three separate occasions, while in reverse backing out of my driveway, the car failed to engage the transmission when shifting into drive, acting like it was in neutral. There were no warning lights or messages on the dashboard. The only way that I found to engage the transmission was to turn off the vehicle, turn back on, and move selector to drive. This is a safety issue as I've had cars approaching in both directions with the CX-50 behing immobilized and not able to move out of the roadway.

NHTSA ID
11674827
Incident
Jul 19, 2025
BrakesDriver assistance
Filed Jul 19, 2025

When using adaptive cruise control, during SOME cornering, SOMETIMES the car brakes unexpectedly, very aggressively, without warning. Very dangerous, especially when another car is behind you.

NHTSA ID
11674740
Incident
Jul 15, 2025
Driver assistance
Filed Jul 18, 2025

1) Driving on an expressway and the red warning light goes on - two red bars with a sterring wheel in the middle. Car sounded an alarm that indicated we were going to crash. No cars in front of us. 2) Driving on the expressway with the cruise control on. Driving 75 miles an hour and the vehicle goes to 30 miles an hour and I have to accelerate. Thank the Lord no one was behind me. This has happened 3 times. I took it into Mazda and tool them the issue but they just did their regular maintenance on my car. There is a major issue with this vehicle and nobody wants to admit Need your help

NHTSA ID
11674453
Incident
Jul 15, 2025
Driver assistance
Filed Jul 12, 2025

Due to a hybrid battery malfunction, full body sensor mlafunction and TPMS functionality error, vehicle left inoperable. Vehicle could not be placed in neutral. Vehicle could not be jump started.

NHTSA ID
11672984
Incident
Jul 7, 2025
Powertrain (other)
Filed Jun 30, 2025

I bought the car new from Mazda in December, 2024, and I am the original owner of the car. I backed out of a parking space. I shifted my gear to D, but the car kept sliding backward. I quickly shifted the gear back to P, pressed the parking brake, and turned off my engine. I had to restart my engine several times before the car will drive forward in D. This incident happened twice already.

NHTSA ID
11670178
Incident
Jun 28, 2025
Body & structureEngine
Filed Mar 7, 2025

First issue: Rough idle at start. The interior cabin vibrates enough to question the vehicle quality. The rough idle lasts about 40 seconds then engine switches to smooth vibration. It's actually unnerving. Second issue: it's well known in 2025 Mazda installed the Toyota RAV4 hybrid engine and transmission into the CX-50. The current ICE engine model had to be modified. As a result there are some structural issues that may become problematic. The front passenger door scrapes against the interior fender. During manufacturing to cover up the defect Mazda purposely offset the passenger side fender mask the defect. This should seriously can into question the structural integrity of the vehicle. The primary concern is by offsetting the fender have the impacted the ability of the crumble zones in this area? Additionally, the front passenger door may become stuck since there is no uniformity in the panel alignment. This should raise caution since the modifications necessary to accommodate the hybrid system my have impacted overall vehicle integrity.

NHTSA ID
11646898
Incident
Jan 15, 2025
Engine
Filed Feb 7, 2025

Check engine light came on at 600 miles. Took it to the dealer and the code was a p3400 code, cylinder deactivation fault. The dealership replaced both solenoids, part #PYFA-12-360A, found metal in OCV valves. When we got the car back I changed the oil, cut the oil filter open and found large metal shavings. At about 1300 miles the same check engine light came on. Back to the dealership with the same code. Now Mazda says to replace the head.

NHTSA ID
11641443
Incident
Nov 6, 2024
Electrical
Filed Jan 23, 2025

We have had this 2025 Mazda CX-50 hybrid for a couple of months. On January 21, 2025, my wife tried to start it after shopping at a Dollar store. All the warnings lights came on, blinking, and the car was unresponsive to drive. After repeated attempts to start the car, the warning lights, finally, did go off, but a message of "hybrid system malfunction have vehicle inspected" came on. It finally started and allowed her to drive home. The alert about the hybrid system went off. So far, it has not happened again. I called the service department, and all they said was to bring it in if it does it again. No one has looked at it. Really wasn't any risk to her since she was in town. But had it happened somewhere where she didn't have phone service, it could have put her at risk. I don't really know what happened, but the biggest thing is the worry that it will do it again.

NHTSA ID
11638099
Incident
Jan 21, 2025

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

Dlr Claim Resp

ELECTRICAL SYSTEM

Subject: Update – Campaign Warranty Claim Response Enhancements – Modules Not Repaired for Certain Campaigns Dear Mazda Dealer Colleagues, On October 28, 2026, a change was implemented in the warranty claim response screen to provide precise information for all campaigns requiring module programming or module replacement subject to the LECS system software checks. As previously announced, some claims were automatically rejected with the Edit code JN1 – One or More Modules Are Not Updated when submitting a campaign warranty claim. This response was based on the session file received from MDARS or MDARS II at the dealership and the VIN on the claim submitted. This change provides additional Related Information which enhances the edit code information. This information allows the dealer to correct the error without contacting Warranty or Hotline. Edit code JN1 now contains the actual module name and the software version that was collected from the car and what the minimum required software needed to be for the claim. Using this information, the technician can now identify the exact error or errors and correct the concern.

SA-038-26c

ELECTRICAL SYSTEM

Some customers may complain about any of the following 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative.

SA-012-26d

ELECTRICAL SYSTEM

DESCRIPTION Some customers may experience a message "TCU Malfunction. Have the Vehicle Inspected" in the instrument cluster. Additional symptoms that may occur: Connected Vehicle One Time Passcode (OTP) may fail. Connected Vehicle Remote functions may fail. The following DTC's may be stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT REPAIR PROCEDURE 1. Verify the concern. 2. Check if any of the following DTCs are stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT Are the following DTCs stored? YES: Proceed to next step. NO: This service information does not apply. Continue troubleshooting using MGSS.

SA-042-26a

ELECTRICAL SYSTEM

Mazda Connected Services - Frequently Asked Questions (FAQ) This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-042/26 06/30/26 DESCRIPTION Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out

SA-041-26a

ELECTRICAL SYSTEM

DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button

SA-038-26b

ELECTRICAL SYSTEM

This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 08/18/26 and 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mazda CX-50 Hybrid by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000—
2026000—
2025Viewing950—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.