2025 Mazda Mazda3

WHEN TURNING A CORNER IN MY NEIGHBORHOOD, AS I GOT AROUND THE CORNER (SLOW SPEED (10 MPH?). THE CAR GRADUALLY SPED UP ON IT'S OWN WITHOUT PUSHING THE GAS PEDAL. NO CRUISE ON AND NO FLOOR MAT PROBLEM. WHILE IN CRUISE CONTROL "ON", THE ENGINE "REVED UP. TOOK THE VEHICLE TO THE DEALER, THEY COULD NOT FIND A PROBLEM.

NHTSA ID

11741126

Incident

Apr 23, 2026

The vehicle was involved in a rear and side impact collision and the car was totaled on 5/14/2026. The air bags did not deploy. There was a recall on the air bag system immediately after purchase 6/28/2025 and it was taken in July of 2025 to Mazda of Columbia, SC and it was “repaired.” The airbags of the truck that collided with the Mazda did deploy.

NHTSA ID

11739690

Incident

May 14, 2026

I am reporting a catastrophic failure of the rear seatbelt restraint system in my 2025 Mazda 3. The rear seatbelt guide geometry is badly designed, allowing the webbing to bunch and jam during normal operation. This physical obstruction prevents the seatbelt from retracting, leading to three severe safety hazards: 1) Total failure to restrain occupants. 2) Structural damage to the vehicle's safety cell. 3) Public hazard where the obstructed door rebounded open into oncoming traffic. Restraint Failure: On multiple occasions, the rear seatbelt jammed in the guide clip while in use. Due to the lack of retraction, a 200lb adult passenger was able to fully exit the vehicle while the belt remained buckled. Most alarmingly, the vehicle's safety logic failed to trigger any occupancy warning alarms. The system remained "satisfied" because the buckle was engaged, despite providing zero tension or restraint to the occupant. Structural Damage & Public Hazard: Because the belt failed to retract, it remained loose and obstructed the rear door's closing path. The door rebounded off the slack belt into oncoming traffic, resulting in a significant structural dent to the C-pillar (door jamb) immediately adjacent to the striker. This deformation occurred in a critical area for side-impact protection. Efforts to Resolve: The vehicle was inspected by a dealer, who claimed the system was functioning normally despite being shown the jamming. I escalated this to the Mazda North American Operations Executive Office. The executive team issued a final dismissal, refusing to provide technical answers or acknowledge the documented failure points. Crucially, they denied my request for a Regional Technical Manager (RTM) to perform an engineering review of the guide geometry and refused to inspect the damage to the C-pillar. By refusing a corporate inspection, Mazda has ignored a reported life-safety defect and its resulting structural damage. This is documented on a video provided

NHTSA ID

11735932

Incident

Mar 9, 2026

January 10, 2025, at low city speed, I struck a small pothole. The entire car felt like it had been in an accident—a violent jolt—followed by immediate vibration and a pull. Inspection showed one OEM 18" rim was bent. I contacted Mazda after diagnosing and was offered a slight discount on the replacement rim, not a warranty repair or full diagnosis. I have the bent rim in my possession. July 2025, at low speed, I barely contacted another small pothole and immediately felt the same drivability issues. A second rim was found damaged. This was only 4,500 miles after the first incident. I called the dealership manager; he said he would get back to me but never did. I later sent a letter that went unanswered. My subsequent research shows innumerable similar owner complaints for 2020–2025 Mazda 3s experiencing rim deformation from ordinary road irregularities. Why this is a safety issue (technical points): Bead-seat deformation & air loss: A bent alloy rim can distort the bead seat, causing slow leaks or sudden deflation, especially after heat cycles—creating a loss-of-control risk. Dynamic instability: A rim that’s even slightly out-of-round produces high-frequency vibration, steering pull, and reduced traction in turns or under braking; it can trigger ABS/ESC interventions and increase stopping distance. Load path & suspension stress: The 18" low-profile package leaves little sidewall cushion. On normal bumps/potholes, impact energy transfers directly to the wheel. Repeated “bottom-out” events may damage shocks/struts, alignment, and tires, compounding instability. Repeatability & foreseeability: Two events under ordinary use within a short interval indicate a systemic integrity problem, not random abuse. Requested resolution: A no-cost remedy: (1) replace all rims/tires with more durable parts and inspect/repair suspension; or (2) provide comprehensive wheel/tire protection and repair damaged rim; or (3) exchange he vehicle for a comparable model with no issue

NHTSA ID

11681156

Incident

Jul 6, 2025

I found out about this recall today. Mazda doesn’t have a fix to this recall yet. I am scared to drive my car in the event of a crash, due to the fact that my airbags won’t go off due to the recall. Mazda said to just “be aware until we have a fix” I cannot just “be aware” if I get into an accident and my airbags don’t go off.

NHTSA ID

11665067

Incident

Jun 5, 2025

Car was turning left in front of me. I was going about 30 mph. I started to steer to the right of the car into a passing lane. The AEB stopped me and the guy behind me rear-ended me. The system did not need to react, I was not going to hit the car in front of me, but I could not steer to the right until I came to the passing lane.

NHTSA ID

11640657

Incident

Oct 15, 2024

Second event: Again about 30 mph, a FEDEX truck was turning left in front of me, as I steered to the right to pass it, the AEB stopped me, fortunately there was no one behind me this time. The last time this happened I was rear-ended.

NHTSA ID

11639907

Incident

Jan 30, 2025

DESCRIPTION Some customers may complain that the electric power steering warning light illuminates after engine start and DTC U2011:1C is stored. Zinc-plated whisker may form inside the EPS motor and trigger the DTC. However, since it is cleared when power is supplied during DTC detection, normal operation can be restored by turning the ignition OFF and then ON. Furthermore, there is no possibility of recurrence. This case may be resolved through a simple inspection or repair without the need for parts replacement, potentially avoiding unnecessary customer waiting time.

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/24 09/06/24 DESCRIPTION The Blind Spot Monitoring (BSM) system can malfunction with the following symptoms if the rear side radar sensors are installed facing the wrong direction.

This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION Mazda Connect Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out

COMPLIANCE WITH NEW YORK STATE GENERAL BUSINESS LAW §399‑CCCCC (CONNECTED VEHICLE SERVICE; DOMESTIC VIOLENCE VICTIMS) DESCRIPTION This Service Information is issued in accordance with New York State General Business Law §399􀀀CCCCC (Connected Vehicle Service; Domestic Violence Victims). This regulation is intended to protect victims of domestic violence by allowing them to request the termination of third-party access (including access by an alleged abuser) to connected vehicle services, such as vehicle location tracking and remote control functions. To support this requirement, this Service Information enables confirmation of whether a vehicle is subject to connected vehicle services by referring to the SUBJECT VIN & PRODUCTION DATE RANGE, and provides guidance on the procedure to terminate such services when a customer requests the removal of third-party access for an applicable vehicle. Effective July 1, 2026, if a customer requests action under this regulation, a CMU/CDC software update must be performed to enable appropriate control of connected vehicle service access. If no request is made by the customer, the CMU/CDC software update is not required. REPAIR PROCEDURE 1. Confirm that the customer has requested deactivation of connected services in accordance with New York State General Business Law related action. 2. Perform the CMU/CDC software update according to the procedures outlined in the appropriate TSB shown in the table below:

UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM DESCRIPTION The release notes outlined below provide an overview of bug fixes, feature improvements, and updates included in the latest software release. The latest version of software contains all the updates of the previous versions. NOTE: If current version is not 7230C**-NA10_*****, this TSB is not applicable. Version 10034 for 7230C1A-NA10 or 7230C5B-NA10 enables termination of connected services at customer request Termination of Connected Services by customers at their initiative has been enabled. Accordingly, the following items have been updated. Add a "Data Communication Information" item under Settings > System Settings>Online Connectivity. ○ Updated the text displayed on the confirmation screen for disabling Connected Services. REPAIR PROCEDURE 1. Verify the customer concern. 2. Update MAZDA CONNECT with software version 10034 / 10026 or later with a USB memory stick using the 7TH GEN MAZDA CONNECT Update Instructions.

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.