2007 Mazda CX-7 Airbags Problems

BEFORE I RECEIVED THE RECALL NOTICE I HAD TAKEN THE CAR IN TO STAR MAZDA AN AUTHORIZED DEALER IN GLENDALE TWICE FOR THE AIRBAG LIGHT WARNING SIGN WHICH HAD BEEN LIT UP ON THE DASHBOARD. TWICE STAR MAZDA CHARGED ME $140.00 FOR DIAGNOSTICS AND COULDN'T FIND THE PROBLEM WITH THE LIGHT. AFTER I RECEIVED THE NOTICE I TOOK THE CAR IN AND AFTER TWO HOURS THEY INDICATED THAT THEY REPLACE THE PARTS NEEDED AND IT IS A SIMPLE RECALL AND ITS NOT SO IMPORTANT. THE AIRBAG MALFUNCTION LIGHT IS STILL LIT ON THE DASHBOARD AND MY REGULAR MECHANIC STATED THAT THE AIRBAG MIGHT NOT FUNCTION ON MY CAR SINCE THE MALFUNCTION LIGHT IS LIT. PLEASE ADVISE. I HAVE ANOTHER MAZDA WITH THE SAME PROBLEM AND THE DEALER REFUSES TO RESOLVE THE AIRBAG WARNING SIGN WHICH IS ON RIGHT AFTER I TURN ON THE VEHICLE. THE OTHER MAZDA VIN # IS [XXX]. PLEASE ADVISE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11307987

Incident

Jul 15, 2019

I'VE ALREADY MAKE THE AIRBAG REPLACEMENT IN 16-MARCH-2018 BUT I'M STILL RECEIVING THE NOTIFICATIONS. THERE'S BEEN 1 YEAR AND A HALF SINCE THEN AND GOT LIKE A HUNDRED OF NOTIFICATIONS. I'M BEGINNING TO THINK THAT THE DEALER DIDN'T DO THE REPLACEMENT. OR MAYBE YOU HAVEN'T UPDATED THE DATABASE? I'M WORRIED BECAUSE THE MAZDA DEALER IS TELLING ME TO IGNORE THOSE NOTIFICATIONS. I'M TRYING TO CONTACT YOU BUT THERE'S NO WAY TO CONTACT ANYBODY IN NHTSA. THIS IS THE 2ND TIME I FILE A COMPLAINT AND THERE'S NO RESPONSE. I THINK YOU AREN'T DOING ENOUGH WITH THIS EMERGENCY. EMAIL: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11271115

Incident

Mar 16, 2018

MAZDA WILL NOT COMPLETE THE TAKATA AIRBAG RECALL ON OUR VEHICLE NO MATTER HOW MANY TIMES THEY ARE CONTACTED. WE HAVE MADE AT LEAST 6 ATTEMPTS TO CONTACT THEM, I THINK MORE, FOR NEARLY A YEAR. MAZDA REPS HAVE PROMISED TO GET BACK TO ME, BUT WE NEVER HEAR MORE. THEY KEEP SENDING NOTICE BY MAIL, BUT THEY DO NOT FOLLOW UP AFTER I CALL.

NHTSA ID

11267671

Incident

Jan 1, 2019

TAMARA RECALL

NHTSA ID

11243705

Incident

Aug 3, 2019

' TAKATA RECALL' IT SEEMS AFTER HAVING MY CAR FOR 4 MONTHS I RAN INTO ISSUES. I WAS DRIVING ON A RESIDENTIAL STREET WHEN MY CAR STARTED MAKING A STRANGE WHINING NOISE AND SMALL PLUMES OR WHITE SMOKE BEGAN TO COME FROM THE HOOD, NEAR THE PULLEY SYSTEMS. I DROVE HOME APPROXIMATELY 4 MILES AWAY . I WENT TO START IT THE NEXT DAY AND IT WON'T START IT SEEMS TO BE THE ALTERNATOR.

NHTSA ID

11229814

Incident

Jul 5, 2019

Mileage

150,000 mi

WHILE DRIVING THE WHEEL AND STEERING BECAME IMPOSSIBLE TO CONTROL. THE CAR WAS ONLY STOPPED BY A WALL ON THE HIGHWAY. MY HUSBAND WAS DRIVING AND HAD A HEART ATTACK DURING THIS INCIDENT WITH THE CAR. THE AIRBAG ON THE DRIVERS SIDE WAS DEPLOYED.

NHTSA ID

11207797

Incident

May 1, 2016

Mileage

77,000 mi

AIRBAG LIGHT STAYS ON AND ONLY GOES OFF WHEN CAR IS SHUT OFF.

NHTSA ID

11142315

Incident

Aug 28, 2018

Mileage

104,376 mi

AIR BAGS HAVE BEEN REPLACED AFTER RECALL IN JULY OF 2018 AND AIR BAG L8GHTS HACE COME BACK ON IN OCTOBER 2018. BOTH DRIVER AND PASSENGER LIGHTS COME ON WHILE DRIVING AND WHEN STATIONARY AFTER STARTING THE CAR.

NHTSA ID

11141746

Incident

Oct 20, 2018

Mileage

134,400 mi

I HAVE RECEIVED A RECALL NOTICE FOR MY VEHICLE, BUT SEARCHING YOUR SITE DOES NOT SHOW IT. HOW DO I KNOW WHICH IS TRUE?

NHTSA ID

11105086

Incident

Jul 2, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V429000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE CONTACT CALLED BILL HOOD MAZDA AT 985-345-0321 (333 N MORRISON BLVD, HAMMOND, LA 70401) AND WAS INFORMED TO DRIVE THE VEHICLE TO THE DEALER FOR RECALL REPAIRS. THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. THE CONTACT STATED THAT THE DEALER DID NOT OFFER TO RETRIEVE THE VEHICLE FOR HER. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

NHTSA ID

11084018

Incident

Jun 28, 2017

RECALLS MY # [XXX] KEVIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

NHTSA ID

11074228

Incident

Feb 21, 2018

I TOOK MY 2007 MAZDA CX7 FOR SERVICE AND TWO SAFETY RECALLS, LAST YEAR. THE REPLACED THE LOWER CONTROL ARMS AT THE FRONT END. THEY ALSO DID THE SAFETY RECALL 9516E=PASSENGER AIR BAG REPLACEMENT. AFTER A WHILE THE AIR BAG DASH RED LIGHT COMES ON AND STAYS ON FOR A WHILE. MY CX7 HAS 97,500 MILES AND NOW MY ENGINE SOUNDS LIKE IS A DIESEL ENGINE WHEN I AM AT A STOP TRAFFIC LIGHT. IT SEEMS LIKE THE TIMING CHAIN IS STRETCHING. THEY HAVE NOT ADDED THIS VARIABLE VALVE TIMING DEFECT AS A SAFETY RECALL, AFTER ALL THIS IS A FORD ENGINE AND I WAS EXPECTING THIS MAZDA TO LAST UP TO THE 200,000 MILES.

NHTSA ID

11065973

Incident

Nov 1, 2017

Mileage

93,000 mi

TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT PREVIOUSLY HAD THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS REPLACED. A WEEK LATER, THE AIR BAG SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MAPLE SHADE MAZDA (2921 NJ-73, MAPLE SHADE TOWNSHIP, NJ 08052, (856) 667-8004) WHERE IT WAS DIAGNOSED THAT SOMETHING IN THE DISPLAY SCREEN VOICE COMMAND SYSTEM CAUSED THE AIR BAG SENSOR TO ILLUMINATE, AND THE DISPLAY SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT SOMEONE WOULD BE IN TOUCH. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TT CONSUMER STATED A WEEK AFTER THE SERVICE WAS PERFORMED THE AIRBAG SENSOR LIGHT ON THE DASH BOARD CAME ON, IT STAYED ON APPROXIMATELY 2 DAYS THEN WAS OFF FOR ABOUT A WEEK THEN IT CAME BACK ON, THIS INTERMITTENT ON AND OFF CONTINUES UNTIL NOW 20 JAN 18. CONSUMER WAS TOLD IT WASN'T AIRBAGS BUT RADIO, HEAT TIME DASH DISPLAY CAUSING THE PROBLEM. UPDATED 8/23/18*JB

NHTSA ID

11055310

Incident

Jun 15, 2017

Mileage

40,000 mi

TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE OPERATING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PREVIOUSLY REPAIRED FOR AN UNKNOWN AIR BAG RELATED RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THAT THE AIR BAGS WERE NOT CONNECTED IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. MAZDA OF CRYSTAL LAKE (360 S ILLINOIS RTE 31, CRYSTAL LAKE, IL 60012 (779) 994-4403) WAS CONTACTED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 156,000.

NHTSA ID

11052643

Incident

Nov 1, 2017

Mileage

156,000 mi

TAKATA RECALL - I'VE BEEN WAITING FOR MORE THAN A YEAR FOR THE DEALER TO REPLACE THE TAKATA AIRBAG BUT THEY TELL ME THAT THE PART IS NOT AVAILABLE AND I'VE RECEIVED MANY MANY NOTIFICATIONS BY REGULAR MAIL ABOUT THIS. THE DEALER IS FLAGSHIP MAZDA IN SAN JUAN PUERTO RICO. I UNDERSTAND THIS IS AN IMPORTANT REPLACEMENT AND THAT PEOPLE HAD DIED FROM THIS ISSUE. IT IS UNACCEPTABLE THAT I'VE CALLED THREE TIMES IN ONE YEAR AND THEY KEEP TELLING ME THAT THE PART IS NOT AVAILABLE. THE DEALER PHONE NUMBER IS (787)620-7546, (787)620-6981 FLAGSHIP MAZDA IN SAN JUAN, PUERTO RICO. (I STILL HAVE NO INCIDENT AT THE MOMENT).

NHTSA ID

11044798

Incident

May 1, 2016

TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TASCA MAZDA IN SEEKONK, MASSACHUSETTS) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11031477

Incident

Jul 3, 2017

MY VEHICLE IS AFFECTED BY NHTSA RECALL #: 16V-593 RECALL DATE: 08/10/16. IT HAS BEEN TWO YEARS SINCE THE RECALL AND MAZDA STILL DOES NOT HAVE PARTS AVAILABLE TO REPAIR MY CAR. MY VEHICLE IS AFFECTED BY MAZDA RECALL #: 1317F NHTSA RECALL #: 17V-429 . IT HAS BEEN ONCE YEAR SINCE THE RECALL AND MAZDA STILL DOES NOT HAVE PARTS AVAILABLE TO REPAIR MY CAR. I BELIEVE THAT MAZDA HAS NO INTENTION OF EVER REPAIRING MY VEHICLE.

NHTSA ID

11023613

Incident

Aug 10, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO EAGLE AUTO MALL (1320 OLD COUNTRY RD, RIVERHEAD, NY 11901 (631) 727-0700), BUT THE DEALER REFUSED TO REPAIR THE RECALL AND STATED THAT THE CONTACT WOULD NEED TO TAKE THE VEHICLE TO THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED. THE CONTACT TOOK THE VEHICLE TO MAZDA 112 (2112 NY-112, MEDFORD, NY 11763 (631) 654-2746), BUT THE DEALER ALSO REFUSED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A MAZDA DEALER. THE CONTACT HAD NOT EXPERIENCED AN AIR BAG FAILURE. ALSO, WHILE DRIVING, THE CONTACT SMELLED A BURNING ODOR THROUGHOUT THE VEHICLE AND NOTICED SMOKE COMING FROM THE HOOD. THE EXACT LOCATION OF THE SMOKE COULD NOT BE DETERMINED. THE CONTACT STATED THAT HE PREVIOUSLY HAD TO USE A GALLON OF OIL PER WEEK. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED MAJOR WORLD AT (866) 614-2884 (43-40 NORTHERN BLVD, LONG ISLAND CITY, NY 11101) WHERE THE DEALER STATED THAT THE ENGINE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. UPDATED 11/01/17*LJ UPDATED 7/17/18*JB

NHTSA ID

11022891

Incident

Nov 15, 2016

Mileage

116,000 mi

TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE FRONTAL AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT WAS KNOCKED UNCONSCIOUS BY THE IMPACT AND STRUCK A PARKED VEHICLE. THE CONTACT SUSTAINED BRUISING TO THE HEAD, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. ...UPDATED 11/15/17 *BF UPDATED 12/12/2017*JS

NHTSA ID

11021495

Incident

Sep 1, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RUSS DARROW MAZDA OF MILWAUKEE, 11330 W METRO AUTO MALL, MILWAUKEE, WI 53224 (414) 973-3939) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11015811

Incident

Aug 16, 2017

TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LIBERTY SUPERSTORES LOCATED AT 1101 E OMAHA ST RAPID CITY, SD 57701) WHO STATED THAT THE PARTS WERE ON BACKORDER. THE CONTACT CALLED THE MANUFACTURER, BUT WAS UNABLE TO SPEAK WITH A CUSTOMER SERVICE REPRESENTATIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11015763

Incident

Aug 1, 2017

I RECEIVE A RECALL LETTER ABOUT THIS PROBLEM SINCE THIS DAY I BEEN DEALING WITH THE MAZDA DEALER AT 635 RIVERDALE ST WEST SPRINGFIELD AND THEY BEEN TELLING ME THAT THEY NEED TO OTHER THE PART AND THEY WILL CALL ME WHEN THEY HAVE IT SO THEY CAN FIX THE PROBLEM I BEEN CALLING THEM EVERY MONTH AND THEY KEEP TELLING ME THE SAME STORY HOW LONG I NEED TO WAIT IF SOMETHING HAPPEN TO ME OR MY CAR THEY WILL PAY FOR EVERYTHING? THAT IS THE ONLY TRANSPORTATION THAT I HAVE AND I USE MY CAR TO WORK EVERY DAY SO I WANT TO KNOW HOW LONG MOTHS MORE I NEED TO KEEP WAITING.

NHTSA ID

11015687

Incident

Mar 1, 2017

TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT CALLED A LOCAL DEALER (MOFFITT MAZDA LOCATED AT 1960 OLD MINDEN RD BOSSIER CITY, LA 71111) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11015209

Incident

Jun 30, 2017

TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V-356 000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER NORTHTOWNE MAZDA LOCATED AT 5900 N OAK TRFY KANSAS CITY MO 64118, PHONE NUMBER: 819-468-2283, INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE # 166144193 BUT WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11004741

Incident

Jul 1, 2016

Mileage

140,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT SPOKE TO SANTA FE MAZDA/VOLVO (2704 CERRILLOS RD, SANTA FE, NM 87507) WHO STATED THAT THEY HAD NOT RECEIVED ANY PARTS AND WOULD ORDER THE PARTS WHEN THE RECALL BECAME "OPEN" IN THEIR SYSTEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.

NHTSA ID

11003487

Incident

Jun 15, 2016