Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2014 Mazda Mazda6 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
WINDSHIELD WAS CRACKED FROM DRIVER SIDE TOP UNDER WEATHERSTRIP AND CONTINUED ABOUT 18 INCHES AND CONTINUING TO CRACK. CAR WAS PARKED FOR 2 DAYS AT HOUSE. NO SITE OF ANYTHING IMPACTING IT, JUST A LONG SMOOTH CRACK FROM UNDER THE RUBBER. I BELIEVE IT TO BE A STRESS CRACK FROM DESIGN FLAW. *TR
WENT TO WORK LIKE ANY OTHER DAY, WHEN I RETURNED TO MY CAR I NOTICED A 1FT+ LONG CRACK ON THE WINDSHIELD. TOOK THE VEHICLE OVER TO MY LOCAL MAZDA DEALER, AND WAS TOLD IT WAS CAUSED BY A DEBRIS HIT. I DID NOT SEE OR HEAR ANYTHING HIT MY WINDSHIELD THAT DAY, AND DID NOT SEE ANY CRACKS AFTER I PARKED THE CAR. FILED A CLAIM WITH MY INSURANCE AND THE AUTO GLASS COMPANY I WAS WORKING WITH, AS WELL AS MAZDA, TOLD ME THAT THE WINDSHIELD WAS ON BACKORDER WITH NO ETA AVAILABLE. AFTER ABOUT OVER 2 MONTHS OF WAITING, AND THE CRACK BECOMING OVER 2FT LONG AND SPLITTING. THE WINDSHIELD FINALLY CAME IN AND WAS REPLACED. NOT EVEN 2 WEEKS LATER, DID THIS NEW WINDSHIELD GAIN ANOTHER 1FT+ LONG CRACK. THIS TIME I SAW THE DEBRIS HIT, BUT IT DID NOT HIT AT HIGH SPEEDS OR HAVE A HARD IMPACT. THIS LEADS ME TO BELIEVE THAT THE DESIGN OF THIS WINDSHIELD CAN BE EASILY DAMAGED AND/OR IS PRONE TO CRACKING. WILL NOW HAVE TO GO THROUGH THE PROCESS OF WAITING FOR A NEW WINDSHIELD AGAIN, WHICH WILL ALLOW THIS NEW CRACK TO BECOME EVEN LARGER. *JS
I WAS DRIVING NORMAL TO WORK, NO SPEEDING, NO HEAVY TRAFFIC, TRAFFIC IS NORMAL, THE CAR IN FRONT OF ME WAS 3 CAR-SPACE AHEAD OF ME, BUT ALL THE SUDDEN I SAW MY FRONT WIND SHIELD CRACKED, IT STARTED SMALL, AND THEN AS I KEPT DRIVING, THE CRACK GROWS LONGER & LONGER, THEN THE CRACK START TO SPLIT INTO FEW MORE SMALLER CRACKS, I DIDN'T SEE ANY ROCKS OR DIDN'T HEAR ANYTHING HIT THE WIND SHIELD, IT JUST ALL THE SUDDEN CRACK A LINE, WATCHING IT GROWS LONGER, AND THEN I TRIED TO OPEN MY SIDE WINDOWS, THEN THE CRACK WOULD STOP GROWING. I GOT NERVOUS & DROVE LIKE 50MPH ARRIVED AT MY WORK PARKING LOT, BUT AFTER WORK WHEN I DROVE HOME (AT NIGHT) I DON'T NOTICE THE CRACK GROWS ANYMORE. I SUSPECT IT HAS SOMETHING TO DO WITH THE HEAT & AIR PRESSURE DUE TO IMPROPER INSTALLMENT OF THE WIND SHIELD. IM NOT SURE. *TR
I TRIED TO HOLD OFF ON A COMPLAINT BUT I THINK IT MIGHT BE MORE SERIOUS OF AN ISSUE THAN MAZDA REALIZES. THE VEHICLE REAR WINDSHIELD SHOWS AS BLUR AND DOUBLE VISION WHEN VIEWING THE WINDOW WHILE DRIVING. IN MANY CASES I WOULD HAVE TO DOUBLE TAKE MORE THAN THE ORDINARY TO ENSURE MY SAFETY AND OTHER AROUND ME. THE GLASS WOULD NEED TO BE REPAIRED, REPLACED AND/OR FIXED TO AVOID AN ACCIDENT WHEN ON THE ROAD. *TR
THE REAR VIEW CAMERA, NEEDED FOR ADEQUATE VISIBILITY WHEN DRIVING IN REVERSE, DOES NOT FUNCTION UNDER THE FOLLOWING CIRCUMSTANCES: 1. QUICKLY SHIFTING INTO REVERSE AFTER STARTING THE CAR. IN THIS SITUATION, THE TOP THIRD OF THE REAR VIEW VIDEO IS COVERED BY A MESSAGES THAT SAYS THE CAR'S FM RADIO IS TURNED OFF. 2. RECEIVING A TEXT MESSAGE. IF A TEXT MESSAGE IS RECEIVED WHILE DRIVING IN REVERSE, THE ENTIRE REAR VIEW VIDEO IS COVERED BY A MESSAGE THAT ASKS IF THE CAR SHOULD DOWNLOAD THE NEW MESSAGE. 3. IF THERE IS A BLUETOOTH GPS DEVICE IN THE CAR. WHEN THE BLUETOOTH DEVICE FIRST CONNECTS AND ACTIVATES THE CAR'S AUDIO/VOICE SYSTEM, THE REAR VIEW CAMERA TURNS OFF AND WILL NOT TURN BACK ON. THE CAR'S AUDIO PAGE IS DISPLAYED INSTEAD OF THE CAMERA VIDEO. DUE TO THESE APPARENT DEFECTS, THE ONLY WAY TO SAFELY DRIVE THE CAR IN REVERSE IS TO TURN OFF ALL BLUETOOTH DEVICES, THEN START THE CAR, WAIT FOR THE CAR'S AUDIO SYSTEM TO COMPLETE ITS START UP, AND ONLY THEN SHIFT INTO REVERSE TO BEGIN DRIVING. *TR
WHEN LOOKING INTO THE UPPER HALF OF THE DRIVERS DOOR MIRROR, THE OBJECTS APPEAR TO LOOK AS IF YOU HAVE DOUBLE VISION, BUT WHILE LOOKING INTO THE LOWER HALF, EVERYTHING APPEARS TO BE IN FOCUS. I HAVE GONE BACK TO THE DEALER AND THEY COULD NOT SEE THE SAME EFFECT. I HAVE ALSO LOOKED AT THE SAME TYPE OF VEHICLES IN THE DEALERSHIP AND 5 OUT OF 5 HAVE THE SAME EFFECT. *TR
TL* THE CONTACT OWNS A 2014 MAZDA, MAZADA6. THE CONTACT STATED THAT WHILE PARKED, THE FRONT GLASS WINDSHIELD BECAME SHATTERED UNEXPECTEDLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE.
A SMALL ROCK STRUCK THE WINDSHIELD AND CHIPPED IT WITH 1 INCH CRACKS AROUND THE DENT AT 6PM. BY 6 AM THE NEXT MORNING THE WINDSHIELD WAS CRACKED FROM THE LEFT EDGE THROUGH THE CHIP AND TO THE RIGHT 18 INCHES. BY THE FOLLOWING DAY THE WINDSHIELD WAS CRACKED MORE THAN TWO FEET. MAZDA DID NOT HAVE ANY REPLACEMENT WINDSHIELDS IN THE U.S. AT THIS TIME (AUGUST 19TH) AND I WAS INFORMED THAT THEY WOULD NOT HAVE UNTIL AUGUST 30TH. AS OF SEPTEMBER 12TH A REPLACEMENT WINDSHIELD STILL HASN'T ARRIVED AT THE DEALERSHIP. THE WINDSHIELD REPAIR COMPANY STATED THAT THERE WERE SEVERAL 2014 MAZDA 6'S WITH BROKEN WINDSHIELDS AWAITING REPLACEMENT DUE TO DELAYS IN RESUPPLYING THEM. THE WINDSHIELD IS NOW CRACKED APPROXIMATELY 50% ACROSS. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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