2020 Mercedes-Benz AMG E63S

I was operating my car on a 4-lane highway early in the morning, conditions were sunny and weather was approximately 50 degrees. Without warning the panoramic sunroof on my E63S exploded with a loud pop and showered the interior of my car with glass. This was sudden and unprovoked by any outside object or force. Mercedes Benz USA has denied any responsibility via both dealership and choosing to be non-responsive to my MBUSA incident claim on the matter. In searching, this seems to be a common problem.

NHTSA ID

11527288

Incident

May 24, 2023

This NCU replaces the prior NCU issued on May 15, 2025, and contains additional MY 2023 and MY 2024 vehicles which are highlighted below. In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (“MBUSA”) is extending the warranty coverage on the Diagnostic Module for Tank Leakage detection (DMTL) in certain Model Year (“MY”) vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 10 years/120,000 miles (vehicles certified as LEV II) and 15 years/150,000 miles (vehicles certified as LEV III), whichever occurs first, for the following condition: •Under certain circumstances, the DMTL may trigger erroneous Diagnostic Trouble Code (DTC) entries that may result in the illumination of the Check Engine Malfunction Indicator Lamp (‘MIL’).

Complaint Check Engine Light ON with DTC P012800 "The Coolant Temperature is Below the Specified Temperature" active and/or stored in the ME (N3/10). There are no drivability concerns related to this complaint. Cause Root cause varies Remedy Prior to performing any repairs for this complaint: With a cold engine, pressurize the high temp coolant circuit and while it's under pressure, release the cap on the low temp coolant circuit and check if the pressure drops right away or not. If the pressure drops, the lower coolant hoses are swapped. Correct this, fill, bleed and test drive the vehicle. If the complaint returns, then continue with the steps below. IMPORTANT: Use VMI to check for the following emission extended warranty –> Engine Thermostat (incl. software update) MY19-23, Various Models and Platforms (167, 190, 205, 213, 217, 222, 223, 232, 253, 290, 463) If the vehicle is covered under the above emission extended warranty, please perform steps outlined in the accompanying NCU prior to those outlined in this document. If vehicle is not covered under the above emission extended warranty or the complaint continues to occur, then proceed as follows: Check for available software updates to the ME (N3/10). If updated software is available, perform the update, clear the DTC and the perform each of the "WARM START" and "COLD START" test drives listed below twice. If the code does not re-appear then release the vehicle. If there is no new software available OR the DTC returns after the test drives then perform the following steps: • Drain the coolant through a fine mesh sieve and check for signs of debris. Additionally, inspect the coolant reservoir for debris. If any debris is found take pictures of the reservoir and the mesh filter and "flush" the system at least 2-3 times to clear as much of the debris as possible • Replace the thermostat and bleed the system as outlined in AR20.00-P-1142-04A, evacuate the system for 20-30 minutes instead of the 5 minutes specified in step 22 • NOTE: Please use all the tools specified in the AR document. The DTC will continue to populate if the circuit is not properly bled • NOTE: There are two valid thermostats to choose from in the parts section of this LI. Please verify which PN is applicable for the vehicle being worked on via XENTRY Parts Information • After bleeding the system clear the DTC and perform each of the "WARM START" and "COLD START" test drives listed below twice. If the DTC does not reappear after the tests, release the vehicle If the ME (N3/10) software is up to date, the thermostat has already been replaced, and the complaint persists open a TIPS case and attach the following documents: • Initial quick test • ME (N3/10) control unit log • The results of an R48 test from a “yes” response and from a “no” response • Pictures of the coolant reservoir and mesh sieve (mentioned above) WARM START · Begin with the engine coolant temperature at approximately 50 degrees C · Activate the AC system, if defrost is not in use open the windows · Drive the car normally until a coolant temperature of 75 degrees C is achieved · Depress the accelerator pedal 50% for ~5 seconds (partial acceleration) · Let off the accelerator pedal and let the car coast for ~10 seconds · Continue to drive the car normally COLD START · Drive for ~7 miles (normal driving) · Shut off the engine in a parking lot (or similar), wait 30 seconds, then restart and continue driving · Depress the accelerator pedal 50% for ~5 seconds (partial acceleration) · Let off the accelerator pedal and let the car coast for ~10 seconds · Continue to drive the car normally

Complaint Hand detection system – malfunction / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" "Active steering assist not available" Cause Possible causes: Hand detection mat, hand detection control unit, contacts, and electrical feed line. Remedy In the event of a customer complaint and fault code in IDC control unit: U186B29 in IDC223 or fault code U0429E0, U042941, U042929, U042902, U0429E1 in IDC213 or fault code in HOSWD control unit: B1E7614 Check: Please do not replace the HOSWD control unit. Please flash the new SW and perform the SCN coding for the HOSWD control unit (N179/1) (available from July 2026). The software can be flashed onto all HOSWD213 with HW number A0009011522 and all HOSWD223 with HW number A0009011422. Please also flash the SW for the IDC control unit (N62/4), if possible (only applies to HOSWD223). Erase fault memory Remedy: Turn on the ignition or start the engine without touching the steering wheel. If, after 10 seconds without touching the steering wheel, one of the three fault messages appears on the instrument cluster: Check the contacts and feed lines in the steering wheel by means of a visual inspection for damage, crimp connections, loose connections, etc. (example in picture 2 and 3). If there is visible damage -> replace the steering wheel electronics or the feed lines. If there is not any visible damage -> replace the steering wheel rim. If a yellow message does not appear on the instrument cluster within 10 seconds: Grasp the steering wheel fully with both hands, including the chrome molding at the 6 o'clock position (see picture 1). If the fault is triggered by grasping the steering wheel rim or pressing the clip at the 6 o'clock position, check the contacts and feed lines in the steering wheel by means of a visual inspection for damage, kinked connections, loose connections, etc. (example in picture 2 and 3). Check the ground connections (screw connections and cables to the steering wheel rim); if necessary, retighten the screws/bolts and check for corrosion (picture 4). If there is visible damage -> replace the steering wheel electronics or the feed lines. If there is not any visible damage: Replace the steering wheel rim. Please do not replace the HOSWD control unit. A TIPS case should be created if fault profile is unclear. In the event of a customer complaint and a further fault code in HOSWD: B1E7713: Check the ground connections (screw connections and cables to the steering wheel rim); if necessary, retighten the screws/bolts and check for corrosion (picture 4). B1F1F04: Check the control unit of the hand detection system; if necessary, replace this with the control unit from a donor vehicle (make sure that the hardware part numbers are identical).

Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened. See also LI33.20-P-078406 Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove side shafts 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") with Molykote and leave to dry for "one hour" in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir it or shake it thoroughly for (at least 1 minute).

Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed, and any existing stock must be returned to your facing PDC. The deadline for all dealer returns is no later than Thursday, July 9, 2026. After July 9th, returns of these parts will no longer be accepted. These parts should be returned via ZSR Special Return, using item category SCM Authorized Part Return. Please include a copy of this NCU as your authorization to return these parts. This procedure will not affect your return allowance. All returned parts will be replaced in accordance with the chart provided below.

Complaint Service code B1 displayed in the customer menu does not match the workshop code displayed in the workshop menu, e.g., 505 or 550A, which includes a service A. Cause The root cause is currently being investigated. Remedy To determine the cause, the instrument cluster control unit (N133/1) and powertrain control unit (N127) logs are required before confirming the service or correction using XENTRY Diagnosis. Please open a TIPS case to BCE inbox with the requested information in the attachments.