2017 Mercedes-Benz AMG GLE43

On January 8, 2021, after ongoing review with Mercedes Benz, the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) opened PE21-001 to assess allegations of front roof panel detachments while driving at highway speeds in certain 2015 Mercedes-Benz (Mercedes) C-Class vehicles.The subject front roof panel is a stationary panel composed of polycarbonate and is attached to the vehicle via adhesive at the time of manufacture. The panel is found on subject vehicles equipped with panoramic sunroofs. Over time, the subject panels may exhibit cosmetic degradation leading to replacement of the panel, a procedure which entails: removal of the old panel and adhesive, site preparation, and installation of a replacement panel with new adhesive.The consumer complaints that prompted the opening of PE21-001 all described detachments of front roof panels that had been replaced after the vehicle was put into service.Mercedes' internal investigation identified a broader scope of affected vehicles (2014-2020 CLA, GLA, C, S, GLC, and GLE class) and found the following potential service procedure- related causes of front roof panel detachments:- Improper surface pretreatments such as the use of the wrong primer or cleaner or scoring of the surface; or - Use of the incorrect adhesive.These conditions lead to a front roof panel bond that, even if sound at the time of repair, cannot maintain its strength over time and environmental exposure.Mercedes updated its service and parts ordering systems to reinforce the proper use of specified kits and procedures via webinars, shop foreman meetings, and explicit reference to the risks incurred by diverging from the repair procedures. Mercedes is also furnishing parts ordering assistance, and will hold dealerships accountable for improper repairs.ODI's analysis of the ten complaints it has received from the public (VOQ's) and MBUSA's complaint data submitted in response to the information request letter for PE21-001 identified a total of 57 non-duplicative reports alleging incidents in which the front roof panel detached from the vehicle while in motion. Included within the 57 reports are incidents where consumers state the panel detached ...and flew off into traffic.On March 19, 2021, Mercedes notified NHTSA that it would recall subject vehicles with front roof panels known to have been replaced after the original sale of the vehicle. In total, the recall (designated as Recall 21V197) covers 15,099 vehicles that were ever registered in the United States. Based on Recall 21V197 and the remedy implemented by Mercedes, further investigation does not appear to be warranted at this time.Accordingly, this investigation is closed.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers: 11376425, 11352686, 11351629, 11349158, 11341541, 11337594, 11324100, 11311591, 11222127, 11404183

The contact owns a 2017 Mercedes-Benz AMG GLE43. The contact stated that while driving at an undisclosed speed, the radio screen went blank. The dealer was contacted and informed the contact that there was no recall on the VIN associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

NHTSA ID

11753286

Incident

Jul 20, 2026

Mileage

140,000 mi

When removing my vehicle out of Park the gear shifted to Neutral and then it began heavy jerking when switching gears. The vehicle would stall and stay in neutral then it would shift gear and go back into neutral which is dangerous and almost caused a collision of me possiblly being rear ended in drive thru

NHTSA ID

11603541

Incident

Jul 18, 2024

The vehicle accelerated on its own after a stop in front of the garage after stopping. It was so fast that it ramped into the building and destroyed it until a pillar put it to a stop.

NHTSA ID

11562286

Incident

Dec 26, 2023

Wednesday Dec 27th 2023 at approx 6pm. While enroute on Interstate 81 South at Hagerstown VA in heavy rain, darkness and heavy traffic at highway speed the windshield wiper arm on the passenger side (right) suddenly collided with the drivers side arm - the wiper blade flew off and was lost the wiper arms then became entangled and ceased to operate. I believe I was quite fortunate to find an opening between trucks to get to the right side shoulder and pull the vehicle off the road. On investigation I found that the right side wiper arm was rotating freely and not operating - obviously having suffered a mechanical failure. I could not determine any immediate cause. The left side wiper arm seemed to operate normally and after waiting for the rain to subside I was able to continue the journey to an overnight stop. In my view this is an event that should never occur - the right side wiper arm is a complex mechanical linkage which operates at high velocity to sweep the area. This resulted in a complete loss of visibility at 55mph. There could have been very serious consequences. There was no warning, sound or sign of an impending failure. I will record a video of the current state of the wiper arms. I will be giving the vehicle to the Mercedes Dealer in Naples, Florida for inspection and repair. It is my judgement that given reasonable weather my trip can be completed safely.

NHTSA ID

11562202

Incident

Dec 27, 2023

I have a 2017 Mercedes AMG GLE 43 Coupe SUV. In just over a year both my rear OE Cross Contact LX Sport 315/40R-21 111 H Continental tires have blown out while driving. This past Christmas the 2nd one blew at highway speed limit (55-60 MPH) almost causing a tragic accident to my family. One tire had apprx 32K miles and the 2nd apprx 39K. Both tires disintegrated around the inside rims. I was unaware of any recall of some Continental tires at the time and can't find my tires on the list and understand the deadline was last August '21. Without knowing of the recall I subsequently purchased 2 OE replacement tires at a installed cost of about $700. The tire shop that installed the new tires stated it looked to be a manufacturing issue. While the tires were removed and I assume recycled or something by the tire shop, I do have a few pictures of the damage. I have also submitted a complaint today to Continental Customer Service.

NHTSA ID

11446217

Incident

Dec 27, 2021

THIS IS A FOLLOW-UP TO MY 10/1/18 REPORT TO NHTSA: 2/21/19 UPDATE: I RECEIVED A LETTER FROM MB DATED 2/13/19 STATING THAT AFTER A THOROUGH INVESTIGATION OF THIS MATTER, "THE VEHICLE'S ACTIVE BRAKE SYSTEM (ABA) IS OPERATING AS DESIGNED". ON 11/12/18 I TRADED THIS CAR IN FOR ANOTHER VEHICLE (NOT MB). I TOOK THE RESPONSIBLE ACTION TO PROTECT MYSELF AND MY PASSENGERS SINCE MB WAS NOT CAPABLE OF DELIVERING A CAUSE AND SUBSEQUENT REPAIR OF THEIR OWN VEHICLE'S SERIOUS DEFECT. THE LETTER WENT ON TO SAY "THAT THERE IS NO BASIS FOR ANY CLAIM AGAINST MBUSA". THEY ARE MORE CONCERNED WITH LITIGATION THAN MANUFACTURING AND SERVICING A VEHICLE THAT IS SAFE FOR THEIR CUSTOMERS. I WAS FULLY EXPECTING THAT MB WOULD WANT TO GET THIS VEHICLE OFF THE ROAD AND AT THE VERY LEAST REMOVE THE PORTION OF THE SOFTWARE THAT CAUSED THIS INCIDENT. INSTEAD THEY SENT ME THE ATTACHED LETTER THAT SOMEHOW MADE THE ISSUE MINE BY SAYING THAT ABA "IS AN ASSIST SYSTEM THAT IS INTENDED TO AID BUT NOT REPLACE THE DRIVER". AT NO TIME WAS I IN CONTROL OF THE VEHICLE WHEN IT DECIDED TO DO A 4 WHEEL LOCKUP. FOR THESE REASONS I WILL NEVER RETURN TO THE BRAND. NEEDLESS TO SAY I AM DEEPLY DISAPPOINTED WITH A BRAND THAT I BELIEVED TO BE A PREMIUM VEHICLE FROM A MANUFACTURER THAT TOOK DRIVER SAFETY SERIOUSLY. I WILL REPRODUCE THIS EMAIL IN THE EVENT THAT SOME 3RD PARTY WANTS DOCUMENTATION THAT I HAVE WARNED MBUSA OF THEIR PRODUCT DEFECT AND THAT THEY HAVE DONE NOTHING TO PROTECT OR WARN THE PUBLIC ABOUT THIS ISSUE. AS I HAVE STATED IN THE PAST, THIS IS A KNOWN PROBLEM AND NOT AN ISOLATED ANOMALY. YOU ARE ACTING RECKLESSLY IN NOT TAKING APPROPRIATE ACTION.

NHTSA ID

11181508

Incident

Sep 20, 2018

Mileage

21,089 mi

Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened. See also LI33.20-P-078406 Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove side shafts 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") with Molykote and leave to dry for "one hour" in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir it or shake it thoroughly for (at least 1 minute).

Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison. MUST match noise for proper diagnosis. NOTE: Steering functionality is not affected. Cause Contact area between wheel bearing and steering knuckle. See also: LI35.30-P-058566 (Throttle Lift-Off Noise - Rear) LI33.30-P-056665 (Throttle Lift-Off Noise - Front) LI40.10-P-059248 (Wheel cracking noise when cornering) Remedy 1. Perform Operation A and evaluate by testing vehicle. 2. If noise is still present after re-testing: • If 192/232 chassis, verify FIN is in the listed range below in "Operation B" and perform. • If not 192/232 chassis or vehicle is a 192/232 not in the listed FIN range, additional verifications of where the noise is coming from are needed. Use multiple channel NVH method to narrow down location. Verify the LI's listed above were completed or if there are other similar noises associated with the chassis (Example: 192/232 also has under panel noises and an associated LI). Operation A: 1. Clean contact surfaces of wheel bearing and steering knuckle with brake cleaner as seen in the attached pictures. NOTE: The front area of the wheel bearing and the seals must not come into contact with the cleaner, otherwise, the sealing rings will be damaged. 2. Clean threads of wheel bearing mounting. 3. Thinly coat contact surfaces of wheel bearing, steering knuckle, and axle mating face with Molykote (annular joint grease). See the attached steering knuckle and wheel hub pictures for reference. NOTE: Axle mating face greasing is also covered in LI35.30-P-058566 and LI33.30-P-056665. Operation B (Only applies to 192 and 232 in listed FIN range): Only affects vehicles up to FIN end number: • Model series 192: xxx xxx xx 002 876 • Model series 232: xxx xxx xx 022 312 1. Replace steering knuckle. 2. Wheel bearings do not need to be replaced.

Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison. MUST match noise for proper diagnosis. NOTE: Steering functionality is not affected. Cause Contact area between wheel bearing and steering knuckle. See also: LI35.30-P-058566 (Throttle Lift-Off Noise - Rear) LI33.30-P-056665 (Throttle Lift-Off Noise - Front) LI40.10-P-059248 (Wheel cracking noise when cornering) Remedy 1. Perform Operation A and evaluate by testing vehicle. 2. If noise is still present after re-testing: • If 192/232 chassis, verify FIN is in the listed range below in "Operation B" and perform. • If not 192/232 chassis or vehicle is a 192/232 not in the listed FIN range, additional verifications of where the noise is coming from are needed. Use multiple channel NVH method to narrow down location. Verify the LI's listed above were completed or if there are other similar noises associated with the chassis (Example: 192/232 also has under panel noises and an associated LI). Operation A: 1. Clean contact surfaces of wheel bearing and steering knuckle with brake cleaner (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: The front area of the wheel bearing and the seals must not come into contact with the cleaner, otherwise, the sealing rings will be damaged. 2. Clean threads of wheel bearing mounting. 3. Thinly coat contact surfaces of wheel bearing, steering knuckle, and axle mating face with Molykote (annular joint grease) (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: Axle mating face greasing is also covered in LI35.30-P-058566 and LI33.30-P-056665. Operation B (Only applies to 192 and 232 in listed FIN range): Only affects vehicles up to FIN end number: • Model series 192: xxx xxx xx 002 876 • Model series 232: xxx xxx xx 022 312 1. Replace steering knuckle. 2. Wheel bearings do not need to be replaced.

Complaint The customer requests deactivation of the N112/9 HERMES communication module Note: Deactivation of the HERMES control unit (N112/9) is not supported for gray-market vehicles. Cause Before deactivating the HERMES control unit (N112/9), it must be clarified by the legal department of the respective MPC whether and under what conditions deactivation may be carried out. If deactivation is not permissible under applicable law, the HERMES control unit (N112/9) must not be deactivated. Remedy Please inform the customer that, following deactivation, the vehicle will no longer be able to place an automatic emergency call, nor will the customer be able to place a manual emergency call. After deactivation, the Mercedes-Benz Digital Extras will also no longer be available. Please have the attached sample form checked by your market's legal department, adapted to local requirements if necessary, and approved. Furthermore, after informing the customer about the effects of deactivation, please have the workshop complete and sign the approved form together with the customer, and send it to the MPC via a TIPS case for audit-compliant documentation. Furthermore, the workshop must affix a sticker to the emergency call button cover on the overhead control panel and to the emergency call button itself. After affixing, pictures of the overhead control panel need to be attached to the TIPS case for audit-proof documentation. After deactivation, the HERMES control unit (N112/9) is in the "Out of Service" operating status, and the display "SOS NOT READY" appears in the Audio/COMAND system. This display message tells the customer that the emergency call function is not available. In detail, the following steps must be carried out 1. The workshop must inform the customer about the effects of deactivation (see above) 2. Legal review by the MPC Legal department to determine whether deactivation is permissible for the vehicle and provision of a market-specific customer form based on the examples (see "Example - Deactivation communication module HERMES customer declaration English V3.0.pdf") 3. Completion of the market-specific customer form by the workshop and obtaining the customer’s signature 4. Creation of a XSS ticket by the workshop for the MPC with the signed customer form attached 5. Written confirmation of legally reviewed and approved deactivation by the MPC in the TIPS case (see attachment How+to+request+adding+Code+09o+via+XSS+v2.pdf, point 1) 6. Creation of an XSS ticket for documentation of the SA code "09o" (zero nine oh) in the Vehicle Documentation System (see attachment How+to+request+adding+Code+09o+via+XSS+v2.pdf, steps 2–7) 7. Ordering of stickers (part number A9078172900), quantity: 2 8. Affixing of the sticker (part number A9078172900) to the cover of the emergency call button on the overhead control panel (see attachment HERMES-Deactivation_+pictures+of+sticker.png) 9. Affixing of the sticker (part number A9078172900) to the emergency call button on the overhead control panel (see attachment HERMES-Deactivation_+pictures+of+sticker.png) 10. Taking photos of the applied stickers and attaching them to the TIPS case 11. After the XSS ticket has been successfully processed, the communication module must be deactivated using XENTRY: • Connect XENTRY Diagnosis • Access the HERMES control unit (N112/9) • "Adaptation" tab, menu item "Teach-in processes" -> "Deactivation" • Follow the instructions

Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster. In addition, the following two conditions are also met: • HERMES (N112/9) control unit: event code B15CE00 is ACTIVE and STORED (A+S) • Vehicle Documentation System: For the HERMES control unit, the EID1, EID2, ICCID, IMEI, IMSI, TELNR fields in the "Identification/Serial number" column have the value "-" Cause Still under analysis Remedy Recommission the HERMES control unit (N112/9) with XENTRY Diagnosis 03/2026 and add-on 33399 installed or carry out the procedure with a newer version of XENTRY Diagnosis: XENTRY→ "N112/9 - Control unit for telematics services (HERMES)" -> "Adaptations" -> "Control unit commissioning" -> "Commissioning of previously installed control unit"

Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed, and any existing stock must be returned to your facing PDC. The deadline for all dealer returns is no later than Thursday, June 11, 2026. After June 11th, returns of these parts will no longer be accepted. These parts should be returned via ZSR Special Return, using item category SCM Authorized Part Return. Please include a copy of this NCU as your authorization to return these parts. This procedure will not affect your return allowance. All returned parts will be replaced in accordance with the chart provided below.