RoadVitals

1998 Mercedes-Benz E320

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
37
Latest Aug 26, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
2
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3
4 injuries, 0 deaths reported

Overview

Our database contains 37 NHTSA owner-reported complaints for the 1998 Mercedes-Benz E320, most frequently naming the engine, suspension and body & structure categories. 2 NHTSA investigations name it; and 29 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine1021.3%
  • Suspension714.9%
  • Body & structure510.6%
  • Visibility48.5%
  • Airbags36.4%
  • Exterior lighting36.4%
  • Tires & wheels24.3%
  • Transmission24.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE07021ClosedPreliminary Evaluation

FRONT SUSPENSION COIL SPRING EJECTION

Opened Apr 19, 2007
Closed Aug 9, 2007

ODI HAS FOCUSED THIS INVESTIGATION ON ASSESSING THE RISKS POSED BY A SEPARATED SPRING AS (1) A ROAD HAZARD AND (2) THE POTENTIAL FOR VEHICLE CONTROL TO BE COMPROMISED AFTER THE FRONT COIL SPRING HAS BEEN EJECTED FROM ITS INTENDED POSITION IN THE VEHICLE.BOTH RISKS ARE ASSOCIATED WITH CORROSION, FLEXING, AND FRACTURE OF THE UPPER FRONT SUSPENSION MOUNTING BRACKET.TIME-IN-SERVICE FAILURE RATES ARE NOTABLY HIGHER IN SALT BELT STATES SINCE CORROSION IS A PRIMARY CONTRIBUTOR TO THE FAILURE MODE.SINCE A NUMBER OF INCIDENTS HAVE OCCURRED WHILE THE VEHICLE WAS BEING OPERATED, ODI IS SKEPTICAL THAT OWNERS CAN ALWAYS DETECT THE SUBTLE SIDE TO SIDE DIFFERENCE IN RIDE HEIGHT AND/OR INSPECT OR NOTICE THAT THE UPPER SUSPENSION BRACKET HAS BEEN COMPROMISED BY CORROSION.(1) ROAD HAZARD - ALTHOUGH THE (APPROX. 7 LB.) FRONT SUSPENSION SPRING THAT MAY BE EJECTED AT HIGHWAY SPEEDS COULD POSE A SERIOUS ROAD HAZARD TO PEDESTRIANS AND OTHER VEHICLES, THE OCCURRENCE RATE HAS BEEN LOW (.03% BASED ON 51 REPORTED INCIDENTS OCCURRING AND AN INITIAL POPULATION OF 172,781 VEHICLES AFTER 9 - 12 YEARS OF USE / EXPOSURE) AND THERE ARE NO KNOWN INJURIES, FATALITIES, OR PROPERTY DAMAGE REPORTS DUE TO AN EJECTED SPRING.ALSO, MANY OF THE 51 INCIDENTS OCCURRED AT LOW SPEED OR WHILE THE VEHICLE WAS STOPPED OR PARKED.(2) VEHICLE CONTROL - VEHICLE HANDLING AND CONTROL COULD BE AFFECTED BY THE FRACTURE OF THE UPPER SUSPENSION MOUNT AND/OR THE ASSOCIATED SPRING EJECTION.ODI FIRST IDENTIFIED ITS CONCERN ABOUT CORROSION IN THE UPPER SUSPENSION BRACKET OF SUBJECT VEHICLES IN 2002, AT WHICH TIME MERCEDES PROVIDED A VIDEO THAT SHOWED THAT A VEHICLE COULD BE STEERED, STOPPED, AND CONTROLLED THROUGH VARIOUS MANEUVERS AT HIGH SPEEDS WITH A FRONT COIL SPRING COMPLETELY MISSING FROM THE VEHICLE. DURING PE07-021, IN ADDITION TO REVIEWING THE 2002 VIDEO-TAPE, ODI ENGINEERS DROVE AN EXEMPLAR VEHICLE WITH THE SPRING REMOVED AND SIMULATED VARIOUS COMBINATIONS OF STEERING ANGLES TO ASSESS WHETHER THERE WERE ANY POSSIBLE CONDITIONS / DISPLACEMENTS IN WHICH THE SEPARATED SPRING MIGHT INTERFERE WITH THE WHEELS. IN A VEHICLE WITH THE FRONT SPRING REMOVED, THE TOP OF THE WHEEL CAN LIGHTLY CONTACT THE BOTTOM AREA OF THE WHEEL FENDER DURING HIGH ANGLE TURNS TYPICALLY ASSOCIATED WITH SLOWER SPEED MANEUVERS SUCH AS CITY DRIVING. THE LIGHT TIRE CONTACT GENERATED AN OBVIOUS GRINDING NOISE AND WOULD LIKELY ABRADE OR BEND THE EDGE OF THE FENDER WITH CONTINUED USE.HOWEVER, THE EXTENT OF THE INTERFERENCE WAS NOT SUFFICIENT TO AFFECT VEHICLE STEERING AND DOES NOT OCCUR AT SMALLER TURNING ANGLES ASSOCIATED WITH HIGHWAY DRIVING.ODI HAS NOT IDENTIFIED A SAFETY RELATED DEFECT TREND AT THIS TIME.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING THAT A SAFETY RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF FUTURE CIRCUMSTANCES WARRANT.

SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
PE03058ClosedPreliminary Evaluation

ENGINE CRANKSHAFT PULLEY FAILURE

Opened Dec 17, 2003
Closed Apr 22, 2004

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF ENGINE CRANKSHAFT PULLEY HARMONIC BALANCER FAILURE THAT COULD RESULT IN LOSS OF POWER-STEERING ASSIST.ODI HAS RECEIVED A TOTAL OF 546 NON-DUPLICATIVE REPORTS THAT ALLEGE ENGINE CRANKSHAFT PULLEY HARMONIC BALANCER FAILURE ON ALL MERCEDES-BENZ VEHICLES USING THE SUBJECT COMPONENT.THE SUBJECT COMPONENT FAILURES ARE PROGRESSIVE IN NATURE AND ONLY A SMALL PERCENTAGE OF THE COMPLAINTS AND WARRANT CLAIMS INVOLVED A FAILURE THAT HAD PROGRESSED FAR ENOUGH TO EFFECT POWER STEERING PERFORMANCE (6 OF 55 ODI COMPLAINTS REFERENCE INCREASED STEERING EFFORT).THERE HAVE BEEN NO CRASHES OR INJURIES RELATED TO THE ALLEGED DEFECT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Aug 26, 2018

THIS SILVER MERCEDES (NOT SURE THE YEAR) CAR HAS BEEN PARKED IN FRONT OF MY HOUSE FOR OVER TWO WEEKS, NO SIGNS OF IT BEING MOVED AT ALL. 16329 CHATSWORTH STREET DOORS ARE UNLOCKED AND I HAVE NOT SEEN ANY NEIGHBORS PAYING ATTENTION TO THIS VEHICLE, FIRST TIME I HAVE SEEN IT EVER BE PARKED HERE. POSSIBLE STOLEN CAR AND JUST LEFT THERE, PLEASE CHECK ON VEHICLE AND HAVE IT TOWED AWAY.

NHTSA ID
11122441
Incident
Aug 13, 2018
Other / unspecified
Filed Aug 7, 2017

I HAVE PRIMEWELL VALERA TOURING 2 TIRES AND THE FRONT DRIVER'S SIDE DEVELOPED A SIDEWALL BULGE WHEN I WAS REVERSING INTO MY DRIVEWAY. THE SAME FAMILY OF TIRES HAVE A RECALL, AND WHILE MY SET ARE NOT INCLUDED IN THE RECALL, I HAVE THE SAME OR SIMILAR PROBLEMS. IT APPEARS THAT THE BULGE WAS DUE TO MANUFACTURER'S DEFECT (PER MY MECHANIC) AND I WAS TOLD THAT THE TIRE IS UNSAFE TO RIDE ON, SO I AM USING THE FULL SPARE AT THE MOMENT. I CONTACTED THE MANUFACTURER , GITI TIRES, AND THEY DO NOT WANT TO DO ANYTHING ABOUT IT. THE TIRE IS PRIMEWELL VALERA TOURING 2, 215/55/16, DOT NUMBER IS Y9JM CLHX 1515.

NHTSA ID
11013452
Incident
Aug 6, 2017
Mileage
169,900 mi
Suspension
Filed May 29, 2017

PASSENGER COIL SPRING SEAT BROKE , CAR IN GARAGE LAST 15 YEARS , NOT EVEN 100000 MILES YET

NHTSA ID
10992086
Incident
May 10, 2017
Mileage
99,900 mi
Airbags
Filed Jan 19, 2017

YOUR WEB SITE STATES "INVALID REQUEST" WHEN I PLACE VIN NUMBER IN. CORRECT CHARACTERS WERE USED. *TR

NHTSA ID
10946398
Incident
Jan 19, 2017
Suspension
Filed Jun 14, 2016

WHILE DRIVING IN TRAFFINC EAST ALONG HADDONFIELD BERLIN ROAD IN CHERRY HILL NJ, I WAS SLOWING TO A STOP APPROACHING A RED LIGHT AT EVSHAM ROAD. AS I PRESSED THE BRAKE PEDAL, THERE WAS A LOUD BANG AND GRINDING SOUND FROM THE FRONT END THAT ENDED WITH A LOUD CLANK ON THE GROUND. AFTER WHICH I SAW THE SPRING FROM MY DRIVER'S SIDE ON THE ROAD BEHIND ME IN MY REAR VIEW MIRROR. DRIVING WAS NOT AFFECTED, NOT WAS STEERING. HOWEVER WE CAME TO FIND THAT THE PANEL CONTAINING THE DRIVER'S SIDE SPRING PERCH HAD RUSTED AND THEN TORN AWAY FROM THE BOD, THUS RELEASING THE FRONT SPRING. AFTER DOING SOME RESEARCH THIS APPEARS TO BE A KNOWN PROBLEM WITH MBUSA, BUT NOT A RECALL ISSUE. MY INSURANCE COMPANY IS REFUSING REPAIRS DUE TO THEIR VIEW OF THIS AS BEING A "MAINTENANCE ISSUE."

NHTSA ID
10874208
Incident
Jun 2, 2016
Mileage
127,040 mi
BrakesEngineExterior lighting
Filed Jul 24, 2015

TL* THE CONTACT OWNS A 1998 MERCEDES BENZ E320. WHILE DRIVING 30 MPH, THE CONTACT WAS INFORMED BY ANOTHER MOTORIST THAT THE REAR DRIVER SIDE TAIL LIGHT WAS NOT WORKING. THE CONTACT ALSO STATED THAT THE BRAKING POWER DIMINISHED AND REQUIRED A LOT MORE PRESSURE TO STOP THE VEHICLE. THE CONTACT ALSO STATED THAT THE CHECK ENGINE INDICATOR WOULD ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID
10743372
Incident
Jul 1, 2011
EngineFuel system
Filed Feb 16, 2015

ON WEDNESDAY, JANUARY 21, 2015, 4:45 PM, AN ATTENDANT AT SAM'S CLUB GAS PUMPS, TULSA HILLS SHOPPING CENTER, TULSA, OK, OVERFLOWED THE GAS TANK, CREATING A SPILL LARGE ENOUGH THAT ABSORBENT MATERIALS WAS USED TO SOAK UP THE GAS ON THE PAVEMENT (VIDEO AVAILABLE FROM SAM'S). UPON LEAVING, THE ENGINE DIED BEFORE EXITING THE STATION. RESTARTED AND DIED AGAIN AT THE FIRST TRAFFIC LIGHT ABOUT 1/4 MILE AWAY. RESTARTED AND ABNORMAL NOISES WERE HEARD DURING THE NEXT MILE AND WHILE STOPPED AT A TRAFFIC LIGHT, THERE WAS A LARGE EXPLOSION UNDER THE HOOD, PRODUCING LOTS OF BLACK SMOKE BUT NO EXTENDED FIRE. LOCAL POLICE HELPED IN REMOVING THE CAR FROM TRAFFIC AND LATER LOADING THE CAR ON A WRECKER. THE DESCRIPTION FROM THE MBZ REPAIR FACILITY GAVE THIS EXPLANATION AND REPAIRED THE CAR AT A COST OF $2,600. THE GAS OVERFLOW CAUSED THE CHARCOAL CANISTER TO FILL UP WITH LIQUID GAS AND WHEN THE CAR WAS STARTED THE LIQUID GAS WAS SUCKED INTO THE INPUT MANIFOLD, CAUSING AN UNDETECTED EXPLOSION AND CRACKING THE MANIFOLD. THE EXPLOSIONS GOT LARGER AS THE CAR WAS DRIVEN AND FINALLY AN EXPLOSION BLEW MOST OF ONE END OF THE INPUT MANIFOLD OFF (MANIFOLD AVAILABLE). END *TR

NHTSA ID
10683710
Incident
Jan 21, 2015
Mileage
149,000 mi
Suspension
Filed Dec 9, 2014

TL* THE CONTACT OWNS A 1998 MERCEDES BENZ E320. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE INDEPENDENTLY DROPPED TO THE GROUND. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 160,322.

NHTSA ID
10663038
Incident
Dec 4, 2014
Mileage
160,322 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LI54.30-P-072145

ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

NTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock

LI54.65-P-072065

ELECTRICAL SYSTEM

Unmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)

LI42.47-P-067502

ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC); SERVICE BRAKES, HYDRAULIC

If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit

LI27.50-P-071658

POWER TRAIN

Harsh engagement when changing gear range from P to D or R

LI27.50-P-049281

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

Harsh engagement when changing gear range from P to D

LI32.22-P-071495

ELECTRICAL SYSTEM

AIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mercedes-Benz E320 by model year
YearComplaintsRecallsInvestigationsIssue Index
2009830
2008103049.1
2007174044.6
2006414150.1
20052313255.6
20042032149.6
20032142150.0
2002230034.2
2001380043.3
2000440039.4
1999830249.1
1998Viewing370243.7
1997630146.0
1996450145.9
1995960035.6
1994110042.1

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.